Download or read book Why Service Matters written by Raul Pupo and published by Lulu.com. This book was released on 2019-06-20 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why Service Matters is a collection of over fifty essays that Raul Pupo asserts will change the way you think about service. What consumers in business, education, and government receive by way of service has gotten progressively worse over time. What is most distressing, however, is that there does not appear to be any cause for optimism that the shoddy service being dished out to consumers will improve any time soon. That is, not unless and until leaders come to grips with the fact that service to the customer is grounded in four critical success factors or foundational propositions: a leadership that unequivocally believes they are in business, first and foremost, to serve the customer; a strategic planning regimen centered on the customer; an ethic of service to guide the organization to always err on behalf of the customer; and a competent, motivated, supported, and empowered front-line organization.
Download or read book Why Public Service Matters written by R. Durant and published by Springer. This book was released on 2014-10-02 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why Public Service Matters conveys the importance, purpose, and nobility of a career as a civil servant in the United States. It does so, however, with an unflinching eye on the realpolitik that drives public administration in America's "compensatory state" and on the pitfalls of reformers' focus on bureaucratic, rather than democratic, administration. The book links the nation's ability to handle contemporary policy problems with the strategic, tactical, and normative quality of public management. In doing so, it offers newcomers a rare, concise, and accessible overview of the field. Readers will gain an appreciation for the challenges, choices, and opportunities facing public managers as they help advance a sense of common purpose informed by democratic constitutional values in twenty-first century America.
Download or read book What Really Matters written by John Pepper and published by Yale University Press. This book was released on 2007-01-01 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: The fundamental question in business and in personal life is the same: what really matters? In this book, one of America's most widely admired business leaders distills a lifetime of experience, including failures as well as successes, to reveal his answers. John Pepper, president, CEO, and chairman of Proctor & Gamble for a combined 16 years, underscores the importance of continuous change, innovation, and renewal as prerequisites for growth and sound leadership. In "What Really Matters", he suggests that a preparedness to alter perspective, rethink assumptions, or change course is central not only to understanding customer needs and keeping costs under control but also to developing talent, organizing global businesses, and supporting communities. While he discusses specific business tactics, he notes that they all centre on fundamental tenets: listen to and respect the customer, engender personal accountability and passionate ownership, encourage diversity, and create a vibrant, trusting institution that incorporates employees and their families. In his own years as an executive, Pepper has demonstrated that a profitable business can create and sustain a culture that shapes, and is shaped by, ethical behaviour. His profoundly important advice and counsel belong in the lexicon and practice of every leader.
Download or read book Community Matters Service Learning in Engaged Design and Planning written by Mallika Bose and published by Routledge. This book was released on 2014-05-09 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the EDRA 2015 Book Award! Community Matters: Service Learning in Engaged Design and Planning explores issues that resonate with a diverse group of design and planning educators drawn to the challenge of supporting greater community building and empowerment while combining learning with practice. The book explores such questions as: How do we foster mutuality and reciprocity in community-academy partnerships? What conflicts, challenges, limits and obstacles do we face in our service-learning studios and projects? What evidence do we have of our impacts on students and communities and how are we responding? How are we being attentive to the contemporary environmental and societal issues? What is our role as both designers and agents of societal change? How are we innovating to enable greater capacities for individuals, future practitioners and communities? This book provides compelling evidence that educators should be adopting engaged pedagogies, research methods and theories through which they can bring together education, practice and scholarship at the boundary of community and academy.
Download or read book Mending Matters written by Katrina Rodabaugh and published by Abrams. This book was released on 2018-10-16 with total page 469 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide explores visible mending techniques in both hands-on projects and thoughtful insight about how mending relates to mindful well-being. Mending Matters explores sewing on two levels: First, it includes more than twenty projects that showcase visible mending—styles that are edgy, modern, and bold, yet draw on traditional stitching. It does all this with just four simple mending techniques: exterior patches, interior patches, slow stitches, darning, and weaving. In addition, the book addresses the way mending leads to a more mindful relationship to fashion and to overall well-being. In essays that accompany each how-to chapter, Katrina Rodabaugh explores mending as a metaphor for appreciating our own naturally flawed selves. She also examines the ways in which mending teaches us new skills, self-reliance, and confidence, all gained from making things with our own hands.
Download or read book Parenting Matters written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2016-11-21 with total page 525 pages. Available in PDF, EPUB and Kindle. Book excerpt: Decades of research have demonstrated that the parent-child dyad and the environment of the familyâ€"which includes all primary caregiversâ€"are at the foundation of children's well- being and healthy development. From birth, children are learning and rely on parents and the other caregivers in their lives to protect and care for them. The impact of parents may never be greater than during the earliest years of life, when a child's brain is rapidly developing and when nearly all of her or his experiences are created and shaped by parents and the family environment. Parents help children build and refine their knowledge and skills, charting a trajectory for their health and well-being during childhood and beyond. The experience of parenting also impacts parents themselves. For instance, parenting can enrich and give focus to parents' lives; generate stress or calm; and create any number of emotions, including feelings of happiness, sadness, fulfillment, and anger. Parenting of young children today takes place in the context of significant ongoing developments. These include: a rapidly growing body of science on early childhood, increases in funding for programs and services for families, changing demographics of the U.S. population, and greater diversity of family structure. Additionally, parenting is increasingly being shaped by technology and increased access to information about parenting. Parenting Matters identifies parenting knowledge, attitudes, and practices associated with positive developmental outcomes in children ages 0-8; universal/preventive and targeted strategies used in a variety of settings that have been effective with parents of young children and that support the identified knowledge, attitudes, and practices; and barriers to and facilitators for parents' use of practices that lead to healthy child outcomes as well as their participation in effective programs and services. This report makes recommendations directed at an array of stakeholders, for promoting the wide-scale adoption of effective programs and services for parents and on areas that warrant further research to inform policy and practice. It is meant to serve as a roadmap for the future of parenting policy, research, and practice in the United States.
Download or read book Journals of the Legislature of the State of California written by California. Legislature and published by . This book was released on 1915 with total page 2460 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Model Rules of Professional Conduct written by American Bar Association. House of Delegates and published by American Bar Association. This book was released on 2007 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.
Download or read book Work Matters written by Tom Nelson and published by Crossway. This book was released on 2021-07-08 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: Work. For some this word represents drudgery and the mundane. For others work is an idol to be served. If you find yourself anywhere on the spectrum from workaholic to weekend warrior, it’s time to bridge the gap between Sunday worship and Monday work. Striking a balance between theological depth and practical counsel, Tom Nelson outlines God’s purposes for work in a way that helps us to make the most of our vocation and to join God in his work in the world. Discover a new perspective on work that will transform your workday and make the majority of your waking hours matter, not only now, but for eternity.
Download or read book Proceedings at the Annual Meeting of the National Civil Service Reform League written by National Civil Service Reform League (U.S.) and published by . This book was released on 1911 with total page 838 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Bulletin National Electric Light Association written by National Electric Light Association and published by . This book was released on 1917 with total page 556 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Proceedings of the American Railway Association written by American Railway Association and published by . This book was released on 1920 with total page 1098 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Post Office Appropriation Bill 1923 written by United States. Congress. House. Committee on Appropriations and published by . This book was released on 1922 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Annual Report written by and published by . This book was released on 1899 with total page 746 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Measure What Matters written by John Doerr and published by Penguin. This book was released on 2018-04-24 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 New York Times Bestseller Legendary venture capitalist John Doerr reveals how the goal-setting system of Objectives and Key Results (OKRs) has helped tech giants from Intel to Google achieve explosive growth—and how it can help any organization thrive. In the fall of 1999, John Doerr met with the founders of a start-up whom he'd just given $12.5 million, the biggest investment of his career. Larry Page and Sergey Brin had amazing technology, entrepreneurial energy, and sky-high ambitions, but no real business plan. For Google to change the world (or even to survive), Page and Brin had to learn how to make tough choices on priorities while keeping their team on track. They'd have to know when to pull the plug on losing propositions, to fail fast. And they needed timely, relevant data to track their progress—to measure what mattered. Doerr taught them about a proven approach to operating excellence: Objectives and Key Results. He had first discovered OKRs in the 1970s as an engineer at Intel, where the legendary Andy Grove ("the greatest manager of his or any era") drove the best-run company Doerr had ever seen. Later, as a venture capitalist, Doerr shared Grove's brainchild with more than fifty companies. Wherever the process was faithfully practiced, it worked. In this goal-setting system, objectives define what we seek to achieve; key results are how those top-priority goals will be attained with specific, measurable actions within a set time frame. Everyone's goals, from entry level to CEO, are transparent to the entire organization. The benefits are profound. OKRs surface an organization's most important work. They focus effort and foster coordination. They keep employees on track. They link objectives across silos to unify and strengthen the entire company. Along the way, OKRs enhance workplace satisfaction and boost retention. In Measure What Matters, Doerr shares a broad range of first-person, behind-the-scenes case studies, with narrators including Bono and Bill Gates, to demonstrate the focus, agility, and explosive growth that OKRs have spurred at so many great organizations. This book will help a new generation of leaders capture the same magic.
Download or read book Annual Report of the Postmaster General written by United States. Post Office Department and published by . This book was released on 1928 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Municipal Activities written by Cincinnati (Ohio). City Manager's Office and published by . This book was released on 1927 with total page 814 pages. Available in PDF, EPUB and Kindle. Book excerpt:
