Download or read book Service Line Success written by Erin Preston Gee and published by . This book was released on 2004 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book A Study of Factors Affecting Success of Suburban Mass Transit Lines written by Anthony R. Tomazinis and published by . This book was released on 1979 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Connectivity and land use factors analyzed for Philadelphia and San Diego suburban service.
Download or read book Oncology written by Jessica L. Turgon and published by Healthleaders Media, a Division of Blr. This book was released on 2011-12-29 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Oncology: Strategies for Superior Service Line Performance ECG Management Consultants, Inc.; Matthew R. Sturm; Jessica L. Turgon The evolution of the oncology payment model and pressure to provide more patient-centered care are leading many healthcare organizations to transform the oncology care model in their communities by offering more coordinated and comprehensive services that provide high quality for patients and high value to payers. Hospitals and health systems are developing service line structures that improve clinical and financial performance, encourage physician involvement, and create a distinct brand in the marketâ "ultimately gaining a competitive advantage. Gain realistic strategies and business guidance from oncology leaders to develop the structures and processes for oncology service line success, including how to: Navigate the challenges of oncology reimbursement Achieve clinical integration in the oncology care model Create aligned physician relationships Simplify strategic planning for oncology services Capitalize on clinical research opportunities Establish multidisciplinary teams and support services that improve quality and access to care Table of contents Chapter 1: Strategic Planning for Oncology Services Step 1: Understanding the Content of an Oncology Strategic Plan Step 2: Planning to Plan: How to Get From Here to There Step 3: Learning About the Organizationâ (TM)s Capabilities and the Market Step 4: Identifying What the Organization Wants to Accomplish Step 5: Making It Happen Chapter 2: Creating a Successful Oncology Service Line Introduction to Service Line Principles Key Elements for Service Line Success Implementation Issues The Future for Oncology Service Line Chapter 3: The Importance of Governance and Leadership Oncology Governance Structures Oncology Service Line Leadership Managing Performance Chapter 4: Creating Aligned Physician Relationships Affiliation Models Physician Alignment Planning Proces Chapter 5: Key Elements of a Successful Oncology Transaction Definition of the Transaction Goals Business Planning Development of the Organizational Structure Development of Key Terms Implementation Chapter 6: Navigating the Challenges of Oncology Reimbursement Keys to Oncology Reimbursement: Legislation, Drugs, Professional Fees Implications for Hospitals Other Reimbursement Trends Chapter 7: Clinical Integration and the Oncology Care Model Coordinating Cancer Care: The Importance of the Navigator Role New Approach to Treatment Planning: Multidisciplinary Care Complementary and Alternative Medicin Chapter 8: Academic Cancer Centers Clinical Departments and Implications for Academic Cancer Centers Governance Models in AMCs Call for AMC-Wide Financial Integration Chapter 9: Maximizing Clinical Research Operations Research Overview Best Practices in Research Program Planning Why Billing for Clinical Trials Is So Complex The Nuts and Bolts of Billing for Clinical Trials The Last Step: Audit Process and Performance
Download or read book OECD Health Policy Studies Waiting Times for Health Services Next in Line written by OECD and published by OECD Publishing. This book was released on 2020-05-28 with total page 69 pages. Available in PDF, EPUB and Kindle. Book excerpt: The report reviews a range of policies that countries have used to tackle waiting times for different services, including elective surgery and primary care consultations, but also cancer care and mental health services, with a focus on identifying the most successful ones.
Download or read book CEO Excellence written by Carolyn Dewar and published by Simon and Schuster. This book was released on 2022-03-15 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Based on extensive interviews with today's . . . corporate leaders, this look at how the best CEOs do their jobs focuses on the mindsets and actions that foster an environment of excellence"--
Download or read book Improving Healthcare Quality in Europe Characteristics Effectiveness and Implementation of Different Strategies written by OECD and published by OECD Publishing. This book was released on 2019-10-17 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improving quality of care. Crucially, it summarizes available evidence on different quality strategies and provides recommendations for their implementation. This book is intended to help policy-makers to understand concepts of quality and to support them to evaluate single strategies and combinations of strategies.
Download or read book Health Care Utilization as a Proxy in Disability Determination written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2018-04-02 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Social Security Administration (SSA) administers two programs that provide benefits based on disability: the Social Security Disability Insurance (SSDI) program and the Supplemental Security Income (SSI) program. This report analyzes health care utilizations as they relate to impairment severity and SSA's definition of disability. Health Care Utilization as a Proxy in Disability Determination identifies types of utilizations that might be good proxies for "listing-level" severity; that is, what represents an impairment, or combination of impairments, that are severe enough to prevent a person from doing any gainful activity, regardless of age, education, or work experience.
Download or read book Health Professions Education written by Institute of Medicine and published by National Academies Press. This book was released on 2003-07-01 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Institute of Medicine study Crossing the Quality Chasm (2001) recommended that an interdisciplinary summit be held to further reform of health professions education in order to enhance quality and patient safety. Health Professions Education: A Bridge to Quality is the follow up to that summit, held in June 2002, where 150 participants across disciplines and occupations developed ideas about how to integrate a core set of competencies into health professions education. These core competencies include patient-centered care, interdisciplinary teams, evidence-based practice, quality improvement, and informatics. This book recommends a mix of approaches to health education improvement, including those related to oversight processes, the training environment, research, public reporting, and leadership. Educators, administrators, and health professionals can use this book to help achieve an approach to education that better prepares clinicians to meet both the needs of patients and the requirements of a changing health care system.
Download or read book Access to Health Care in America written by Institute of Medicine and published by National Academies Press. This book was released on 1993-02-01 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Americans are accustomed to anecdotal evidence of the health care crisis. Yet, personal or local stories do not provide a comprehensive nationwide picture of our access to health care. Now, this book offers the long-awaited health equivalent of national economic indicators. This useful volume defines a set of national objectives and identifies indicatorsâ€"measures of utilization and outcomeâ€"that can "sense" when and where problems occur in accessing specific health care services. Using the indicators, the committee presents significant conclusions about the situation today, examining the relationships between access to care and factors such as income, race, ethnic origin, and location. The committee offers recommendations to federal, state, and local agencies for improving data collection and monitoring. This highly readable and well-organized volume will be essential for policymakers, public health officials, insurance companies, hospitals, physicians and nurses, and interested individuals.
Download or read book The Service Profit Chain written by James L. Heskett and published by Simon and Schuster. This book was released on 1997-04-10 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.
Download or read book The Checklist Manifesto written by Atul Gawande and published by Metropolitan Books. This book was released on 2010-04-01 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times bestselling author of Being Mortal and Complications reveals the surprising power of the ordinary checklist We live in a world of great and increasing complexity, where even the most expert professionals struggle to master the tasks they face. Longer training, ever more advanced technologies—neither seems to prevent grievous errors. But in a hopeful turn, acclaimed surgeon and writer Atul Gawande finds a remedy in the humblest and simplest of techniques: the checklist. First introduced decades ago by the U.S. Air Force, checklists have enabled pilots to fly aircraft of mind-boggling sophistication. Now innovative checklists are being adopted in hospitals around the world, helping doctors and nurses respond to everything from flu epidemics to avalanches. Even in the immensely complex world of surgery, a simple ninety-second variant has cut the rate of fatalities by more than a third. In riveting stories, Gawande takes us from Austria, where an emergency checklist saved a drowning victim who had spent half an hour underwater, to Michigan, where a cleanliness checklist in intensive care units virtually eliminated a type of deadly hospital infection. He explains how checklists actually work to prompt striking and immediate improvements. And he follows the checklist revolution into fields well beyond medicine, from disaster response to investment banking, skyscraper construction, and businesses of all kinds. An intellectual adventure in which lives are lost and saved and one simple idea makes a tremendous difference, The Checklist Manifesto is essential reading for anyone working to get things right.
Download or read book Women s Health Strategies for Superior Service Line Performance written by Mary Anne Lappin Graf and published by Healthleaders Media, a Division of Blr. This book was released on 2010-12-13 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Women's Health: Strategies for Superior Service Line Performance Mary Anne Lappin Graf Women's health services--getting beyond the delivery room Women's health services are no longer limited to obstetrics. Smart organizations are expanding women's health to encompass everything from cardiovascular care to orthopedics to wellness, taking advantage of the new emphasis on gender-based medicine. Given the rapidly changing dynamic of this service line, providers have the unique opportunity to capitalize on women's health or risk losing market share to their competitors. Women's Health: Strategies for Superior Service Line Performance offers the business guidance you need to transition women's health to a comprehensive service line that increases market share, improves clinical quality, drives down costs, and helps drive business to all other parts of the organization. Receive high-level guidance and case studies to help you: Develop a comprehensive women's health program beyond obstetrics Build loyalty with women, the No. 1 healthcare decision-makers, as well as their friends and extended families Create a road map for long-term success by using EHRs and telehealth to drive down costs, document results, and lead in quality Establish strong physician-hospital alignment, with or without employment Boost your overall bottom line with a thriving cross-departmental service line Take a look at the table of contents Introduction: The Air We Breathe The National Context The Organizational Context Chapter 1: Service Line: What and Why Why Do Service Lines Exist? Current State of Service Lines Are Service Lines Here to Stay? Chapter 2: Why a Women's Service Line? Unprecedented Growth The Return of the Babies Utilization The Family Healthcare Gatekeeper Potential for Philanthropy Chapter 3: What About a Men's Service Line? Historic Perspective Growing Interest? Chapter 4: Women's Healthcare Trends Shaping Strategy: Women's Health Trends The Age of the IDS, ACOs, and True Quality Service Line Planning and Direction Chapter 5: Laying the Foundation Visioning and Planning for Success The Business Plan Resource Allocation Budgeting for Kick-Off and Maintenance Dealing with Worship at the Three High Altars of Healthcare: Cardiology, Cancer and Orthopedics Chapter 6: Finance and Marketing Defining Service Line Value Service Line Finance: Beyond Department Analysis Downstream Revenue and Value What Women Want: Attracting the Female Consumer The Power of Market Research Leveraging Psychographics Chapter 7: Kicking Off Your Service Line Defining the Outcomes and Value Stay Focused Proactive Alignment Process Data, Listening, and Relationship: The Keys to Alignment Planning for Reality Physicians and The E Words (Engage and/or Employ) Chapter 8: Staying on Top Know Yourself Know Your Customers Know Your Market Respect the Change Process Who will benefit from this book? Healthcare leaders Service line directors CEOs CFOs COOs CIOs CMOs CNOs Business development executives Planning and business development heads Directors of public relations/marketing Healthcare marketing executives Healthcare consultants Physicians Board members Service line managers Department heads
Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
Download or read book Publishing for Profit written by Thomas Woll and published by Chicago Review Press. This book was released on 2010 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publishing is a rapidly changing business, and this comprehensive reference is right in step--covering operations, finances, and personnel management as well as product development, production, and marketing. Written for the practicing professional just starting out or looking to learn new tricks of the trade, this revised and expanded fourth edition contains updated industry statistics and benchmark figures, features up-to-date strategies for creating new revenue streams such as online marketing and sales and e-book publishing, and provides new information on using financial information to make key management decisions. More than two dozen highly practical forms and sample contracts for immediate use are also included.
Download or read book The Complete Guide to Service Line Marketing written by Karen Corrigan and published by Hcpro Incorporated. This book was released on 2014-05-14 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book guides healthcare executives through proven marketing strategies to grow their service lines. The Complete Guide to Service Line Marketing explores best practices for market research and competitive analysis, and for presenting an effective campaign to the public, including the promotion of vital service lines, oncology, cardiovascular, orthopedics, neurosciences, and women's health. The marketing methods presented throughout the book are designed to help readers: Gain a strategic edge by applying best practices to service line marketing; align service line initiatives with organizational strategic goals; maximize market research and competitive analysis to promote service line growth; adopt successful approaches from real-world campaigns, trends, and innovations; discover ways to promote vital service lines that are difficult to market.
Download or read book The Future of Nursing written by Institute of Medicine and published by National Academies Press. This book was released on 2011-02-08 with total page 700 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Future of Nursing explores how nurses' roles, responsibilities, and education should change significantly to meet the increased demand for care that will be created by health care reform and to advance improvements in America's increasingly complex health system. At more than 3 million in number, nurses make up the single largest segment of the health care work force. They also spend the greatest amount of time in delivering patient care as a profession. Nurses therefore have valuable insights and unique abilities to contribute as partners with other health care professionals in improving the quality and safety of care as envisioned in the Affordable Care Act (ACA) enacted this year. Nurses should be fully engaged with other health professionals and assume leadership roles in redesigning care in the United States. To ensure its members are well-prepared, the profession should institute residency training for nurses, increase the percentage of nurses who attain a bachelor's degree to 80 percent by 2020, and double the number who pursue doctorates. Furthermore, regulatory and institutional obstacles-including limits on nurses' scope of practice-should be removed so that the health system can reap the full benefit of nurses' training, skills, and knowledge in patient care. In this book, the Institute of Medicine makes recommendations for an action-oriented blueprint for the future of nursing.
Download or read book Leading Change written by John P. Kotter and published by Harvard Business Press. This book was released on 2012 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the ill-fated dot-com bubble to unprecedented merger and acquisition activity to scandal, greed, and, ultimately, recession -- we've learned that widespread and difficult change is no longer the exception. By outlining the process organizations have used to achieve transformational goals and by identifying where and how even top performers derail during the change process, Kotter provides a practical resource for leaders and managers charged with making change initiatives work.
