Download or read book Windows Communication Foundation 4 Step by Step written by John Sharp and published by Pearson Education. This book was released on 2010-11-23 with total page 740 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your hands-on, step-by-step guide to building connected, service-oriented applications. Teach yourself the essentials of Windows Communication Foundation (WCF) 4 -- one step at a time. With this practical, learn-by-doing tutorial, you get the clear guidance and hands-on examples you need to begin creating Web services for robust Windows-based business applications. Discover how to: Build and host SOAP and REST services Maintain service contracts and data contracts Control configuration and communications programmatically Implement message encryption, authentication, and authorization Manage identity with Windows CardSpace Begin working with Windows Workflow Foundation to create scalable and durable business services Implement service discovery and message routing Optimize performance with service throttling, encoding, and streaming Integrate WCF services with ASP.NET clients and enterprise services components Your Step by Step digital content includes: Practice exercises Downloadable code samples Fully searchable online edition of the book -- with unlimited access on the Web

Download or read book The Customer Service Solution Managing Emotions Trust and Control to Win Your Customer s Business written by Sriram Dasu and published by McGraw Hill Professional. This book was released on 2013-06-28 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understand Consumer Psychology to Drive Profits and Growth Want to know exactly what’s driving your customer's behavior? NOW YOU CAN! The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time. In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra: Think Like a Customer. That's a good practice, but first you have to understand what your customer is thinking and feeling. Today's business leaders cannot afford to neglect the psychological principles that govern customer satisfaction and long-term loyalty. What are the factors that really determine customer satisfaction? Two of the nation's leading authorities on service psychology, Sriram Dasu and Richard Chase, have written this groundbreaking guide that identifies and demystifies the psychological triggers behind customer behavior. You'll go where customer satisfaction surveys, mystery shoppers, and focus groups can't--and learn exactly why customers respond and behave the way they do. With findings drawn from behavioral science research, this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. The Customer Service Solution illustrates why even companies with high levels of satisfaction are missing tremendous opportunities by neglecting the emotional elements that govern consumer interactions. This book will show you how to: Shape and manage customer perceptions Understand implicit versus explicit outcomes Develop the roles of control and choice among buyers Design emotionally intelligent processes Build trust among customers Whatever your business may be--healthcare, hospitality, financial services, e-commerce, and more--this book is an essential tool to help you increase profits by leveraging your company's customer experience. PRAISE FOR THE CUSTOMER SERVICE SOLUTION: "Harnessing the power of emotions will help to drive an exceptional customer experience creating customers for life to help your business thrive. Finally, a guide to help us better understand how to do this." -- James Merlino, MD, Chief Experience Officer, Cleveland Clinic "Required reading for anyone designing a service encounter." -- James Heskett, Professor Emeritus, Harvard Business School, coauthor of The Service Profit Chain and Service Future "I have always known that our customers shop with us because they want to, not because they have to. How to make them want to is the secret that this great book unlocks." -- Kevin Davis, President and CEO, Bristol Farms "[Dasu and Chase] share easy-to-understand ideas and guidance to operations managers who typically do not think about the psychology of customers in designing their services." -- Mary Jo Bitner, PhD, Professor and Executive Director, Center for Services Leadership, W. P. Carey School, Arizona State University "Dasu and Chase provide an excellent set of ideas for delivering emotional customer service experiences through systems and operations." -- Rodolfo Medina, Vice President, Marketing & Commercial, Rock in Rio "This book provides valuable insights to managing and molding the customer's emotional journey, leading to ultimate satisfaction and sustainable loyalty." -- Ali V. Kasikci, Regional Managing Director, Orient-Express

Download or read book Service Strategy in Action written by Christian Kowalkowski and published by . This book was released on 2017-03-29 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's competitive global markets, simply making a great product is not enough. To achieve profitable growth and stand out among competitors, you must start to strategically compete through service and innovative solutions for business customers. Professors Christian Kowalkowski and Wolfgang Ulaga guide you how to shift your business from a goods-centric to a service-savvy model. The authors' proprietary twelve-step roadmap to profitable service growth will help you break out of a narrow product-centric logic and discover how to � determine if your company is "fit-for-service," � make the most of your existing services, � innovate and create value-added services and customer solutions beyond your products, � embed a true service-centric culture in your organization, � drive change and align your service strategy with corporate goals, � transform your product-centric sales force into a service-savvy sales organization, � design an organizational structure that promotes service growth, and � align your interests with distributors and partners. Kowalkowski and Ulaga's twelve-step roadmap is based on rigorous research and long-standing experience working with businesses. They have worked with hundreds of managers in industrial and professional services companies, conducted research projects, led executive workshops, and published numerous articles in scientific and managerial journals, including Harvard Business Review, among others. Here, they share not only their own insights but the lessons learned from successful case studies and years of extensive research.

Download or read book You re the Problem and the Solution written by Bob Clements and published by . This book was released on 2020-08-27 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Systems Software and Services Process Improvement written by Jakub Stolfa and published by Springer. This book was released on 2017-08-23 with total page 683 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume constitutes the refereed proceedings of the 24th EuroSPI conference, held in Ostrava, Czech Republic, in September 2017.The 56 revised full papers presented were carefully reviewed and selected from 97 submissions. They are organized in topical sections on SPI and VSEs, SPI and process models, SPI and safety, SPI and project management, SPI and implementation, SPI issues, SPI and automotive, selected key notes and workshop papers, GamifySPI, SPI in Industry 4.0, best practices in implementing traceability, good and bad practices in improvement, safety and security, experiences with agile and lean, standards and assessment models, team skills and diversity strategies.

Download or read book New Telecom Networks written by Daniel Battu and published by John Wiley & Sons. This book was released on 2014-10-13 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nowadays, the Internet has become an irreplaceable tool, feeding us information about new innovations and the evolution of the markets relating to all human activities. What the Internet lacks, though, is a guiding narrative thread, which is crucial to understand the evolution from old technologies into the technologies available today, and to benefit from the commentary which could elucidate that process of evolution. In spite of its inherent richness, no encyclopedia can constitute the one and only referential information source. The actors involved also have the right to be heard: all those who have devoted their working lives to the collective effort of edifying networks can, of course, present their personal views about the evolution of the world of telecommunications, and thus provide invaluable testimony to companies in this area who can make use of it. It is that approach which is adopted in this book. Whilst the primary objective of this book is to encourage SMEs to use digital technologies, and help them to organize with that goal in mind, it has proved necessary to describe the transformations currently under way in the field of networks, and to outline the efforts to obtain a competitive edge in terms of clerical applications, compare the various techniques that are available for high data rate communications, and touch upon the advent of the "Internet of Things", cloud computing and various new multimedia technologies. All in all, this book should help companies – particularly SMEs – to garner overall information about the current movement in the area of networking, and assist them in putting in place and managing their own communications systems.

Download or read book VeriSM A Pocket Guide written by Doug Tedder and published by Van Haren. This book was released on with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: This pocket guide will introduce you to VeriSM key concepts and the VeriSM model and help you to understand how they can apply in your organization. VeriSM is an approach that offers value-driven, evolving, responsive, and integrated service management. VeriSM is designed to enable organizations and professionals understand how to create a flexible operating model using Governance, Service Management Principles and a Management Mesh to define, produce, provide and respond to consumer requirements for service. VeriSM is essential reading for anyone who works within a service organization. It will be of particular interest to: • Managers - who want to understand how to leverage evolving management practices; • Service owners and service managers - who need to bring their skills up to date and understand how service management has changed; • Executives - who are accountable for effective service delivery; • Graduates and undergraduates - who will be joining organizations and who need to understand the principles of service management.

Download or read book Cloud Computing Applications and Techniques for E Commerce written by Gochhait, Saikat and published by IGI Global. This book was released on 2019-12-27 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many professional fields have been affected by the rapid growth of technology and information. Included in this are the business and management markets as the implementation of e-commerce and cloud computing have caused enterprises to make considerable changes to their practices. With the swift advancement of this technology, professionals need proper research that provides solutions to the various issues that come with data integration and shifting to a technology-driven environment. Cloud Computing Applications and Techniques for E-Commerce is an essential reference source that discusses the implementation of data and cloud technology within the fields of business and information management. Featuring research on topics such as content delivery networks, virtualization, and software resources, this book is ideally designed for managers, educators, administrators, researchers, computer scientists, business practitioners, economists, information analysists, sociologists, and students seeking coverage on the recent advancements of e-commerce using cloud computing techniques.

Download or read book Technological Innovation for Sustainability written by Luis M. Camarinha-Matos and published by Springer. This book was released on 2011-02-14 with total page 606 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the Second IFIP WG 5.5/SOCOLNET Doctoral Conference on Computing, Electrical and Industrial Systems, DoCEIS 2011, held in Costa de Caparica, Portugal, in February 2011. The 67 revised full papers were carefully selected from numerous submissions. They cover a wide spectrum of topics ranging from collaborative enterprise networks to microelectronics. The papers are organized in topical sections on collaborative networks, service-oriented systems, computational intelligence, robotic systems, Petri nets, sensorial and perceptional systems, sensorial systems and decision, signal processing, fault-tolerant systems, control systems, energy systems, electrical machines, and electronics.

Download or read book Web Information Systems Engineering written by Armin Haller and published by Springer. This book was released on 2013-05-13 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the revised selected papers of the combined workshops on Web Information Systems Engineering, WISE 2011 and WISE 2012, held in Sydney, Australia, in October 2011 and in Paphos, Cyprus, in November 2012. The seven workshops of WISE 2011-2012 have reported the recent developments and advances in the contemporary topics in the related fields of: Advanced Reasoning Technology for e-Science (ART 2012), Cloud-Enabled Business Process Management (CeBPM 2012), Engineering in the Semantic Enterprise (ESE 2012), Social Web Analysis for Trend Detection (SoWeTrend 2012), Big Data and Cloud (BDC 2012), Personalization in Cloud and Service Computing (PC-S 2011), and User-Focused Service Engineering, Consumption and Aggregation (USECA 2011).

Download or read book Blockchain And Cloud Computing In Engineering Application written by Natarajan R and published by OrangeBooks Publication. This book was released on 2022-05-03 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Blockchain technology provides strong encryption to record and store the data on the network in a more secure and reliable way. It makes the information transparent and tamper-proof. Cloud Computing is expected to help various communication companies boost their network security and reduce their operational costs.

Download or read book Engineering contracting written by and published by . This book was released on 1911 with total page 1226 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Business Model Navigator ePub eBook written by Oliver Gassmann and published by Pearson UK. This book was released on 2014-11-11 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: A strong business model is the bedrock to business success. But all too often, we fail to adapt, clinging to outdated business models that are no longer delivering the results we need. The brains behind The Business Model Navigator have discovered that just 55 business models are responsible for 90% of our most successful businesses. These 55 models – from the Add-On model used by Ryanair to the Subscription model used by Spotify – provide the blueprints you need to revolutionise your business, spark innovation and drive powerful change. As well as providing a practical framework for adapting and innovating your business model, this book also includes each of the 55 models in a quick-read format that covers: What it is Who invented it and who uses it now When and how to apply it The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.

Download or read book Webservices written by Hrushikesha Mohanty and published by Springer. This book was released on 2018-11-30 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on web service specification, search, composition, validation, resiliency, security and engineering, and discusses various service specification standards like WSDL, SAWSDL, WSMO and OWLS. The theory and associated algorithms for service specification verification are detailed using formal models like Petrinet, FSM and UML. The book also explores various approaches proposed for web service search and composition, highlighting input/output, parameter-based search, and selection of services based on both functional and non-functional parameters. In turn, it examines various types of composite web services and presents an overview of popular fault handling strategies for each of these types. Lastly, it discusses the standards used for implementing web service security on the basis of a case study, and introduces the Web Service Development Life Cycle (WSDLC), which defines co-operation between several industry partners to develop web services in a more structured way.

Download or read book Railroad Gazette written by and published by . This book was released on 1904 with total page 936 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Advances in Secure Computing Internet Services and Applications written by Tripathy, B.K. and published by IGI Global. This book was released on 2013-12-31 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: Technological advancements have extracted a vast amount of useful knowledge and information for applications and services. These developments have evoked intelligent solutions that have been utilized in efforts to secure this data and avoid potential complex problems. Advances in Secure Computing, Internet Services, and Applications presents current research on the applications of computational intelligence in order to focus on the challenge humans face when securing knowledge and data. This book is a vital reference source for researchers, lecturers, professors, students, and developers, who have interest in secure computing and recent advanced in real life applications.

Download or read book The Art of Selling IT Technology to Large Enterprises written by Maan Al Saleh and published by Austin Macauley Publishers. This book was released on 2023-11-29 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Art of Selling IT Technology to Large Enterprises is a special educational book for IT salespeople. It is intended to be their reference book to generate more business and to add major value to their trusted customers.