Download or read book Service Automation Framework written by Jan Willem Middelburg and published by Van Haren. This book was released on 2017-01-01 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company. The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.

Download or read book Service Automation Foundation Courseware written by Jan Willem Middelburg and published by Van Haren. This book was released on 2018-02-08 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: Besides the Service Automation Foundation Courseware (ISBN: 9789401802062) publication you are advised to obtain the publication Service Automation Framework (ISBN: 9789401800624). Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This 2 day course will give you deep insight into the concept of Service Automation, the concept by which you can automate your service offering. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who will ‘like’ your company. The Service Automation Framework® has been created to find a methodical way to discuss Service Automation. It provides a step-by-step approach, including a number of design elements and processes, which every organization can use to systematically enhance its Services. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This course is intended for everyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance to achieve this goal. Whether you are an entrepreneur, executive, consultant or work in the field of academia, the Service Automation Framework will help you to consistently exceed user expectations.

Download or read book Service Automation Framework written by Van Haren Publishing and published by . This book was released on 2017-02-23 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who 'like' your company.

Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use

Download or read book Automated Software Testing written by Elfriede Dustin and published by Addison-Wesley Professional. This book was released on 1999-06-28 with total page 602 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the urgent demand for rapid turnaround on new software releases--without compromising quality--the testing element of software development must keep pace, requiring a major shift from slow, labor-intensive testing methods to a faster and more thorough automated testing approach. Automated Software Testing is a comprehensive, step-by-step guide to the most effective tools, techniques, and methods for automated testing. Using numerous case studies of successful industry implementations, this book presents everything you need to know to successfully incorporate automated testing into the development process. In particular, this book focuses on the Automated Test Life Cycle Methodology (ATLM), a structured process for designing and executing testing that parallels the Rapid Application Development methodology commonly used today. Automated Software Testing is designed to lead you through each step of this structured program, from the initial decision to implement automated software testing through test planning, execution, and reporting. Included are test automation and test management guidance for: Acquiring management support Test tool evaluation and selection The automated testing introduction process Test effort and test team sizing Test team composition, recruiting, and management Test planning and preparation Test procedure development guidelines Automation reuse analysis and reuse library Best practices for test automation

Download or read book Robots Artificial Intelligence and Service Automation in Travel Tourism and Hospitality written by Stanislav Ivanov and published by Emerald Group Publishing. This book was released on 2019-10-14 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.

Download or read book Just Enough Software Test Automation written by Daniel J. Mosley and published by Prentice Hall Professional. This book was released on 2002 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers advice on designing and implementing a software test automation infrastructure, and identifies what current popular testing approaches can and cannot accomplish. Rejecting the automation life cycle model, the authors favor limited automation of unit, integration, and system testing. They also present a control synchronized data-driven framework to help jump-start an automation project. Examples are provided in the Rational suite test studio, and source code is available at a supporting web site. Annotation copyrighted by Book News, Inc., Portland, OR.

Download or read book Implementing Automated Software Testing written by Elfriede Dustin and published by Pearson Education. This book was released on 2009-03-04 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt: “This book fills a huge gap in our knowledge of software testing. It does an excellent job describing how test automation differs from other test activities, and clearly lays out what kind of skills and knowledge are needed to automate tests. The book is essential reading for students of testing and a bible for practitioners.” –Jeff Offutt, Professor of Software Engineering, George Mason University “This new book naturally expands upon its predecessor, Automated Software Testing, and is the perfect reference for software practitioners applying automated software testing to their development efforts. Mandatory reading for software testing professionals!” –Jeff Rashka, PMP, Coauthor of Automated Software Testing and Quality Web Systems Testing accounts for an increasingly large percentage of the time and cost of new software development. Using automated software testing (AST), developers and software testers can optimize the software testing lifecycle and thus reduce cost. As technologies and development grow increasingly complex, AST becomes even more indispensable. This book builds on some of the proven practices and the automated testing lifecycle methodology (ATLM) described in Automated Software Testing and provides a renewed practical, start-to-finish guide to implementing AST successfully. In Implementing Automated Software Testing, three leading experts explain AST in detail, systematically reviewing its components, capabilities, and limitations. Drawing on their experience deploying AST in both defense and commercial industry, they walk you through the entire implementation process–identifying best practices, crucial success factors, and key pitfalls along with solutions for avoiding them. You will learn how to: Make a realistic business case for AST, and use it to drive your initiative Clarify your testing requirements and develop an automation strategy that reflects them Build efficient test environments and choose the right automation tools and techniques for your environment Use proven metrics to continuously track your progress and adjust accordingly Whether you’re a test professional, QA specialist, project manager, or developer, this book can help you bring unprecedented efficiency to testing–and then use AST to improve your entire development lifecycle.

Download or read book Effective Software Test Automation written by Kanglin Li and published by John Wiley & Sons. This book was released on 2006-02-20 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt: "If you'd like a glimpse at how the next generation is going to program, this book is a good place to start." —Gregory V. Wilson, Dr. Dobbs Journal (October 2004) Build Your Own Automated Software Testing Tool Whatever its claims, commercially available testing software is not automatic. Configuring it to test your product is almost as time-consuming and error-prone as purely manual testing. There is an alternative that makes both engineering and economic sense: building your own, truly automatic tool. Inside, you'll learn a repeatable, step-by-step approach, suitable for virtually any development environment. Code-intensive examples support the book's instruction, which includes these key topics: Conducting active software testing without capture/replay Generating a script to test all members of one class without reverse-engineering Using XML to store previously designed testing cases Automatically generating testing data Combining Reflection and CodeDom to write test scripts focused on high-risk areas Generating test scripts from external data sources Using real and complete objects for integration testing Modifying your tool to test third-party software components Testing your testing tool Effective Software Test Automation goes well beyond the building of your own testing tool: it also provides expert guidance on deploying it in ways that let you reap the greatest benefits: earlier detection of coding errors, a smoother, swifter development process, and final software that is as bug-free as possible. Written for programmers, testers, designers, and managers, it will improve the way your team works and the quality of its products.

Download or read book IoT Automation written by Jerker Delsing and published by CRC Press. This book was released on 2017-02-17 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents an in-depth description of the Arrowhead Framework and how it fosters interoperability between IoT devices at service level, specifically addressing application. The Arrowhead Framework utilizes SOA technology and the concepts of local clouds to provide required automation capabilities such as: real time control, security, scalability, and engineering simplicity. Arrowhead Framework supports the realization of collaborative automation; it is the only IoT Framework that addresses global interoperability across multiplet SOA technologies. With these features, the Arrowhead Framework enables the design, engineering, and operation of large automation systems for a wide range of applications utilizing IoT and CPS technologies. The book provides application examples from a wide number of industrial fields e.g. airline maintenance, mining maintenance, smart production, electro-mobility, automative test, smart cities—all in response to EU societal challenges. Features Covers the design and implementation of IoT based automation systems. Industrial usage of Internet of Things and Cyber Physical Systems made feasible through Arrowhead Framework. Functions as a design cookbook for building automation systems using IoT/CPS and Arrowhead Framework. Tools, templates, code etc. described in the book will be accessible through open sources project Arrowhead Framework Wiki at forge.soa4d.org/ Written by the leading experts in the European Union and around the globe.

Download or read book Practical Process Automation written by Bernd Ruecker and published by "O'Reilly Media, Inc.". This book was released on 2021-03-16 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: In todayâ??s IT architectures, microservices and serverless functions play increasingly important roles in process automation. But how do you create meaningful, comprehensive, and connected business solutions when the individual components are decoupled and independent by design? Targeted at developers and architects, this book presents a framework through examples, practical advice, and use cases to help you design and automate complex processes. As systems are more distributed, asynchronous, and reactive, process automation requires state handling to deal with long-running interactions. Author Bernd Ruecker demonstrates how to leverage process automation technology like workflow engines to orchestrate software, humans, decisions, or bots. Learn how modern process automation compares to business process management, service-oriented architecture, batch processing, event streaming, and data pipeline solutions Understand how to use workflow engines and executable process models with BPMN Understand the difference between orchestration and choreography and how to balance both

Download or read book Experiences of Test Automation written by Dorothy Graham and published by Addison-Wesley Professional. This book was released on 2012 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this work, over 40 pioneering implementers share their experiences and best practices in 28 case studies. Drawing on their insights, you can avoid the pitfalls associated with test automation, and achieve powerful results on every metric you care about: quality, cost, time to market, usability, and value.

Download or read book Practical Security Automation and Testing written by Tony Hsiang-Chih Hsu and published by Packt Publishing Ltd. This book was released on 2019-02-04 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your one stop guide to automating infrastructure security using DevOps and DevSecOps Key FeaturesSecure and automate techniques to protect web, mobile or cloud servicesAutomate secure code inspection in C++, Java, Python, and JavaScriptIntegrate security testing with automation frameworks like fuzz, BDD, Selenium and Robot FrameworkBook Description Security automation is the automatic handling of software security assessments tasks. This book helps you to build your security automation framework to scan for vulnerabilities without human intervention. This book will teach you to adopt security automation techniques to continuously improve your entire software development and security testing. You will learn to use open source tools and techniques to integrate security testing tools directly into your CI/CD framework. With this book, you will see how to implement security inspection at every layer, such as secure code inspection, fuzz testing, Rest API, privacy, infrastructure security, and web UI testing. With the help of practical examples, this book will teach you to implement the combination of automation and Security in DevOps. You will learn about the integration of security testing results for an overall security status for projects. By the end of this book, you will be confident implementing automation security in all layers of your software development stages and will be able to build your own in-house security automation platform throughout your mobile and cloud releases. What you will learnAutomate secure code inspection with open source tools and effective secure code scanning suggestionsApply security testing tools and automation frameworks to identify security vulnerabilities in web, mobile and cloud servicesIntegrate security testing tools such as OWASP ZAP, NMAP, SSLyze, SQLMap, and OpenSCAPImplement automation testing techniques with Selenium, JMeter, Robot Framework, Gauntlt, BDD, DDT, and Python unittestExecute security testing of a Rest API Implement web application security with open source tools and script templates for CI/CD integrationIntegrate various types of security testing tool results from a single project into one dashboardWho this book is for The book is for software developers, architects, testers and QA engineers who are looking to leverage automated security testing techniques.

Download or read book The Automated Testing Handbook written by Linda G. Hayes and published by Software Testing Institute. This book was released on 2004 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book OPC Unified Architecture written by Wolfgang Mahnke and published by Springer Science & Business Media. This book was released on 2009-04-05 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Motivation for This Book The OPC Foundation provides specifications for data exchange in industrial au- mation. There is a long history of COM/DCOM-based specifications, most pro- nent OPC Data Access (DA), OPC Alarms and Events (A&E), and OPC Historical Data Access (HDA), which are widely accepted in the industry and implemented by almost every system targeting industrial automation. Now the OPC Foundation has released a new generation of OPC specifications called OPC Unified Architecture (OPC UA). With OPC UA, the OPC Foundation fulfills a technology shift from the retiring COM/DCOM technology to a servi- oriented architecture providing data in a platform-independent manner via Web Services or its own optimized TCP-based protocol. OPC UA unifies the previous specifications into one single address space capable of dealing with current data, alarms and events and the history of current data as well as the event history. A remarkable enhancement of OPC UA is the Address Space Model by which v- dors can expose a rich and extensible information model using object-oriented techniques. OPC UA scales well from intelligent devices, controllers, DCS, and SCADA systems up to MES and ERP systems. It also scales well in its ability to provide information; on the lower end, a model similar to Classic OPC can be used, providing only base information, while at the upper end, highly sophisticated models can be described, providing a large amount of metadata including complex type hierarchies.

Download or read book Mobile Test Automation with Appium written by Nishant Verma and published by Packt Publishing Ltd. This book was released on 2017-06-30 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Automate your mobile app testing About This Book How to automate testing with Appium Apply techniques for creating comprehensive tests How to test on physical devices or emulators Who This Book Is For Are you a mobile developer or a software tester who wishes to use Appium for your test automation? If so, then this is the right book for you .You must have basic Java programming knowledge. You don't need to have prior knowledge of Appium. What You Will Learn Discover Appium and how to set up an automation framework for mobile testing Understand desired capabilities and learn to find element locators Learn to automate gestures and synchronize tests using Appium Take an incremental approach to implement page object pattern Learn to run Appium tests on emulators or physical devices Set up Jenkins to run mobile automation tests by easy to learn steps Discover tips and tricks to record video of test execution, inter app automation concepts Learn to run Appium tests in parallel on multiple devices simultaneously In Detail Appium is an open source test automation framework for mobile applications. It allows you to test all three types of mobile applications: native, hybrid, and mobile web. It allows you to run the automated tests on actual devices, emulators, and simulators. Today, when every mobile app is made on at least two platforms, iOS and Android, you need a tool that allows you to test across platforms. Having two different frameworks for the same app increases the cost of the product and time to maintain it as well. Appium helps save this cost. With mobile app growth exploding, mobile app automation is mainstream now. In this book, author Nishant Verma provides you with a firm grounding in the concepts of Appium while diving into how to set up appium & Cucumber-jvm test automation framework, implement page object design pattern, automate gestures, test execution on emulators and physical devices, and implement continuous integration with Jenkins. The mobile app we have referenced in this book is Quikr because of its relatively lower learning curve to understand the application. It's a local classifieds shopping app. Style and approach This book takes a practical, step-by-step approach to testing and automating individual apps such as native, hybrid, and mobile web apps using different examples.

Download or read book The Automation Advantage Embrace the Future of Productivity and Improve Speed Quality and Customer Experience Through AI written by Bhaskar Ghosh and published by McGraw Hill Professional. This book was released on 2021-12-07 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the global automation leaders at Accenture—the first-ever comprehensive blueprint for how to use and scale AI-powered intelligent automation in the enterprise to gain competitive advantage through faster speed to market, improved product quality, higher efficiency, and an elevated customer experience. Many companies were already implementing limited levels of automation when the pandemic hit. But the need to rapidly change business processes and how organizations work resulted in the compression of a decade’s worth of digital transformation into a matter of months. Technology suddenly became the essential element for rapid organizational change and the creation of 360-degree value benefiting all stakeholders. Businesses are faced with the imperative to embrace that change or risk being left behind. In The Automation Advantage, global enterprise technology and automation veterans Bhaskar Ghosh, Rajendra Prasad, and Gayathri Pallail give business leaders and managers the action plan they need to execute a strategic agenda that enables them to quickly and confidently scale their automation and AI initiatives. This practical and highly accessible implementation guide answers leaders’ burning questions, such as: How do I identify and prioritize automation opportunities? How do I assess my legacy systems and data issues? How do I derive full value out of my technology investments and automation efforts? How can I inspire my employees to embrace change and the new opportunities presented by automation? The Automation Advantage goes beyond optimizing process to using AI to transform almost any business activity in any industry to make it faster, more streamlined, cost efficient, and customer-focused—vastly improving overall productivity and performance. Featuring case studies of successful automation solutions, this indispensable road map includes guiding principles for technology, governance, culture, and leadership change. It offers a human-centric approach to AI and automation that leads to sustainable transformation and measurable business results.