Download or read book Service Automation Foundation Courseware written by Jan Willem Middelburg and published by Van Haren. This book was released on 2018-02-08 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: Besides the Service Automation Foundation Courseware (ISBN: 9789401802062) publication you are advised to obtain the publication Service Automation Framework (ISBN: 9789401800624). Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This 2 day course will give you deep insight into the concept of Service Automation, the concept by which you can automate your service offering. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who will ‘like’ your company. The Service Automation Framework® has been created to find a methodical way to discuss Service Automation. It provides a step-by-step approach, including a number of design elements and processes, which every organization can use to systematically enhance its Services. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This course is intended for everyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance to achieve this goal. Whether you are an entrepreneur, executive, consultant or work in the field of academia, the Service Automation Framework will help you to consistently exceed user expectations.
Download or read book ITIL 4 Foundation Courseware English written by Van Haren Learning Solutions a.o. and published by Van Haren. This book was released on 2019-02-28 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Besides the ITIL® 4 Foundation Courseware - English (ISBN: 978 94 018 0394 6) publication you are advised to obtain the ITIL® 4 - A Pocket Guide (ISBN: 978 94 018 0439 4). The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 provides an end-to-end picture of what means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps. This course is for those who are involved in the delivery of IT services and need an understanding of best practice in IT Service Management. Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification. You can write the exam at any time and at any place after the course. The test is done via your own computer proctored via webcam. Candidates wishing to be trained and pass the exam for this qualification would be recommended to have a general awareness of IT and appreciation of their own business environment. You’ll learn: • Understand the key concepts of service management • Understand how the ITIL guiding principles can help an organization adopt and adapt service management • Understand the four dimensions of service management • Understand the purpose and components of the ITIL service value system • Understand the activities of the service value chain, and how they interconnect • Know the purpose and key terms of 18 ITIL practices • Understand 7 ITIL practices ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students. Any course should always include an exam.
Download or read book VeriSMTM Foundation Courseware written by Helen Morris and published by Van Haren. This book was released on 2018-01-22 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Besides the VeriSMTM – Foundation Courseware (ISBN: 9789401802628) publication you are advised to obtain the publication VeriSMTM - A service management approach for the digital age (ISBN: 9789401802406). Contact us at [email protected] to find out more about our Courseware Partnership. This training material covers the syllabus for the VeriSMTM Foundation qualification. The training can be delivered over two days. This courseware is accredited to prepare the student for the VeriSMTM Foundation certification. VeriSMTM Foundation consists of two parts: VeriSMTM Essentials and VeriSMTM Plus , each covering one day of training. Students who already have an (IT) Service Management certificate can benefit from the knowledge they already have. They are the audience for a VeriSMTM Plus training only. When they pass the VeriSMTM Plus exam they receive the VeriSMTM Foundation certificate. Training Providers who want to offer a one day training on service management principles can decide to offer the VeriSMTM Essentials training only. Students who pass the VeriSMTM Essentials exam, receive the VeriSMTM Essentials certificate. If they pass the VeriSMTM Plus exam later, they will automatically receive the VeriSMTM Foundation certificate. The courseware covers the following topics: • The Service Organization (Essentials) • Service culture (Essentials) • People and organizational structure (Essentials) • The VeriSMTM model (both) • Progressive practices (Plus) • Innovative technologies (Plus) VeriSMTM is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the consumer. It is an evolution in Service Management thinking, and provides an up-to-date approach, including the latest practices and technological developments, to help organizations in transforming their business to the new reality of the digital age. VeriSMTM is Value-driven, Evolving, Responsive and Integrated Service Management. VeriSMTM is a registered trademark of and owned by IFDC, the International Foundation of Digital Competences.
Download or read book BiSL Foundation Courseware English written by Frank Outvorst and published by Van Haren. This book was released on 2024-03-15 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: BiSL®, Business Information Services Library, is the framework for business information management. Since the introduction of BiSL, the model has become the standard in Business Information Management (BIM). BiSL offers a structure and guideline for BIM. BiSL establishes connections between operational information management and strategic information management and provides tools for the (further) professionalization of business information management. All these topics are covered in this training material, which supports the preparation for various official BiSL exams such as those of APMG-international (BiSL Foundation), EXIN (Business information management) and Van Haren Certify (BiSL Foundation). The BiSL Foundation exam. In combination with the explanations of the training materials by your instructor, you can prepare optimally for the exam. This training addresses the principles of BiSL and the process framework defined by BiSL. The principles and the framework as a whole, the executive processes (divided into usage management, functionality management, and connecting processes), the controlling processes, and the directive processes are discussed. There is ample opportunity for the exchange of experiences, always returning to the theory. The courseware consists of: handouts, exercises, articles, and a practice exam.Target audience: information management, functional management employees, and IT professionals who want to better understand the demand side.The presentations explain the theory. With the practice assignments, you can further familiarize yourself with the material during the training. The questions of the practice exam give an insight into what you can expect on the exam. This training material fully aligns with the publication BiSL, a framework for business information management. The following updates have been included in this courseware. A new process has been described: Operational chain alignment. The arrangement of the processes in the controlling layer has changed. More attention is paid to topics such as Big Data, Cloud, security, and chains. Attention is given to several other frameworks, models, and standards. The position and context of business information management are more clearly described. Compared to the previous edition of this training material, adjustments have been made only on the necessary substantive points, ensuring alignment with the new edition of the framework. In terms of structure/composition, both of the course content and of the various assignments and exercises, the course material has remained unchanged.
Download or read book Global Standards and Publications written by and published by Van Haren. This book was released on with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the official publisher for some of the world’s leading organizations and their frameworks including: The Open Group [TOGAF], IPMA-NL, ITSqc [eSCM Models], GamingWorks [ABC of ICT], ASL BiSL Foundation, IAOP®, IACCM, CRP Henri Tudor and PMI NL. This catalog will provide you with an overview of our most popular and upcoming titles, but also gives you a quality summary on internationally relevant frameworks. Van Haren Publishing is an independent, worldwide recognized publisher, well known for our extensive professional network (authors, reviewers and accreditation bodies of standards), flexibility and years of experience. We make content available in hard copy and digital formats, designed to suit your personal preference (iPad, Kindle and online), available through over 50 distribution partners (Amazon, Google Play, Barnes & Noble, Managementboek and Bol.com, etc.) and over 700 outlets worldwide. Free whitepapers are available in our eKnowledge, with a licence for our eLibrary you can download all our eBooks within your area of expertise and in our eShop you can place your order in your favorite media format: hard copy or eBook.
Download or read book Service Automation Framework written by Jan Willem Middelburg and published by Van Haren. This book was released on 2017-01-01 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company. The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.
Download or read book Devops Foundation Courseware written by Van Haren Publishing and published by Van Haren Publishing. This book was released on 2019-01-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Besides the DevOps Foundation Courseware - English (ISBN: 9789401803595) publication you are advised to obtain the publication DevOps - A Business Perspective (ISBN: 978 940 180 372 4). DevOps enables organizations to decrease time to market for new releases, software, or services by encouraging a collaborative approach from development and operations teams. The adoption of DevOps creates an environment where productivity is increased through the automation of processes around infrastructure and workflows. DevOps as a phenomenon associated with new automation tools, programming techniques or technologies; It differs from other books by the structural nature of the narrative (perhaps, excessively structured) approach and by the attempt to cover fully the phenomenon of DevOps at a basic, fundamental level.
Download or read book DevOps Foundation Courseware English written by Oleg Skrynnik and published by Van Haren. This book was released on 2019-01-15 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Besides the DevOps Foundation Courseware - English (ISBN: 9789401803595) publication you are advised to obtain the publication DevOps - A Business Perspective (ISBN: 978 940 180 372 4). DevOps enables organizations to decrease time to market for new releases, software, or services by encouraging a collaborative approach from development and operations teams. The adoption of DevOps creates an environment where productivity is increased through the automation of processes around infrastructure and workflows. DevOps as a phenomenon associated with new automation tools, programming techniques or technologies; It differs from other books by the structural nature of the narrative (perhaps, excessively structured) approach and by the attempt to cover fully the phenomenon of DevOps at a basic, fundamental level.
Download or read book BiSL Foundation Courseware English written by Frank van Outvorst and published by Van Haren. This book was released on 2017-06-27 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Besides the BiSL® Foundation Courseware - English (ISBN: 9789401801898) publication you are advised to obtain the publication BiSL® - A Framework for Business Information Management - 2nd edition (ISBN: 9789087537029). The courseware addresses the principles of BiSL and the defined process framework. The principles and the framework as a whole are addressed: the operational processes ( the clusters of use management, functionalities management and connecting processes), the management processes and the strategy processes. The material consists of a mix of theory using a slide set, practical exercises including case studies and additionally the student can practice with two practice exams. There is a lot of room for exchange of experiences, always going back to the theory. This training prepares you for the APMG-examination “BiSL Foundation”. In the training, the basic subjects and principles of BiSL are addressed. Target audience: everyone who is active in the area of business information management and wants to understand the BiSL framework and learn the principles of BiSL. BiSL® is a Registered Trade Mark of the ASL BiSL Foundation
Download or read book Securing DevOps written by Julien Vehent and published by Simon and Schuster. This book was released on 2018-08-20 with total page 642 pages. Available in PDF, EPUB and Kindle. Book excerpt: Summary Securing DevOps explores how the techniques of DevOps and security should be applied together to make cloud services safer. This introductory book reviews the latest practices used in securing web applications and their infrastructure and teaches you techniques to integrate security directly into your product. You'll also learn the core concepts of DevOps, such as continuous integration, continuous delivery, and infrastructure as a service. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the Technology An application running in the cloud can benefit from incredible efficiencies, but they come with unique security threats too. A DevOps team's highest priority is understanding those risks and hardening the system against them. About the Book Securing DevOps teaches you the essential techniques to secure your cloud services. Using compelling case studies, it shows you how to build security into automated testing, continuous delivery, and other core DevOps processes. This experience-rich book is filled with mission-critical strategies to protect web applications against attacks, deter fraud attempts, and make your services safer when operating at scale. You'll also learn to identify, assess, and secure the unique vulnerabilities posed by cloud deployments and automation tools commonly used in modern infrastructures. What's inside An approach to continuous security Implementing test-driven security in DevOps Security techniques for cloud services Watching for fraud and responding to incidents Security testing and risk assessment About the Reader Readers should be comfortable with Linux and standard DevOps practices like CI, CD, and unit testing. About the Author Julien Vehent is a security architect and DevOps advocate. He leads the Firefox Operations Security team at Mozilla, and is responsible for the security of Firefox's high-traffic cloud services and public websites. Table of Contents Securing DevOps PART 1 - Case study: applying layers of security to a simple DevOps pipeline Building a barebones DevOps pipeline Security layer 1: protecting web applications Security layer 2: protecting cloud infrastructures Security layer 3: securing communications Security layer 4: securing the delivery pipeline PART 2 - Watching for anomalies and protecting services against attacks Collecting and storing logs Analyzing logs for fraud and attacks Detecting intrusions The Caribbean breach: a case study in incident response PART 3 - Maturing DevOps security Assessing risks Testing security Continuous security
Download or read book CCNA Data Center Introducing Cisco Data Center Networking Study Guide written by Todd Lammle and published by John Wiley & Sons. This book was released on 2013-06-05 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cisco has announced big changes to its certification program. As of February 24, 2020, all current certifications will be retired, and Cisco will begin offering new certification programs. The good news is if you’re working toward any current CCNA certification, keep going. You have until February 24, 2020 to complete your current CCNA. If you already have CCENT/ICND1 certification and would like to earn CCNA, you have until February 23, 2020 to complete your CCNA certification in the current program. Likewise, if you’re thinking of completing the current CCENT/ICND1, ICND2, or CCNA Routing and Switching certification, you can still complete them between now and February 23, 2020. A must-have study guide for exam 640-911 on Cisco's Unified Data Center The Cisco Certified Network Associate Data Center certification is Cisco's newest certification, covering the Cisco Unified Data Center technologies. Written by unparalleled author and Cisco authority Todd Lammle, and CCIE John Swartz, this comprehensive study guide is essential reading for anyone preparing to take the 640-911 exam (Introducing Cisco Data Center Networking), providing in-depth coverage of all the exam's objectives. In addition, it offers expanded coverage on key topics reflected on the exam. Addresses understanding basic networking and ethernet technologies Reviews the OSI and DoD model and TCP/IP Transport Layer Covers basic IP routing technologies, layer 2 switching technologies, and routing principles Provides an introduction to Nexus switch as well as how to configure it CCNA Data Center Study Guide offers you access to additional study tools, including bonus practice exams, electronic flashcards, a searchable PDF of a glossary of terms. Plus, you will be able to use the free nexus simulator to perform all the hands-on labs in the book.
Download or read book Documentation Abstracts written by and published by . This book was released on 1992 with total page 760 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Bian written by Van Haren Publishing and published by . This book was released on 2019-03-30 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: BIAN's expectation is that a standard definition of business functions and service interactions that describe the general construct of any bank will be of significant benefit to the industry.
Download or read book Artificial Intelligence in Asset Management written by Söhnke M. Bartram and published by CFA Institute Research Foundation. This book was released on 2020-08-28 with total page 95 pages. Available in PDF, EPUB and Kindle. Book excerpt: Artificial intelligence (AI) has grown in presence in asset management and has revolutionized the sector in many ways. It has improved portfolio management, trading, and risk management practices by increasing efficiency, accuracy, and compliance. In particular, AI techniques help construct portfolios based on more accurate risk and return forecasts and more complex constraints. Trading algorithms use AI to devise novel trading signals and execute trades with lower transaction costs. AI also improves risk modeling and forecasting by generating insights from new data sources. Finally, robo-advisors owe a large part of their success to AI techniques. Yet the use of AI can also create new risks and challenges, such as those resulting from model opacity, complexity, and reliance on data integrity.
Download or read book Automated Defect Prevention written by Dorota Huizinga and published by John Wiley & Sons. This book was released on 2007-08-24 with total page 445 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes an approach to software management based on establishing an infrastructure that serves as the foundation for the project. This infrastructure defines people roles, necessary technology, and interactions between people and technology. This infrastructure automates repetitive tasks, organizes project activities, tracks project status, and seamlessly collects project data to provide measures necessary for decision making. Most importantly, this infrastructure sustains and facilitates the improvement of human-defined processes. The methodology described in the book, which is called Automated Defect Prevention (ADP) stands out from the current software landscape as a result of two unique features: its comprehensive approach to defect prevention, and its far-reaching emphasis on automation. ADP is a practical and thorough guide to implementing and managing software projects and processes. It is a set of best practices for software management through process improvement, which is achieved by the gradual automation of repetitive tasks supported and sustained by this flexible and adaptable infrastructure, an infrastructure that essentially forms a software production line. In defining the technology infrastructure, ADP describes necessary features rather than specific tools, thus remaining vendor neutral. Only a basic subset of features that are essential for building an effective infrastructure has been selected. Many existing commercial and non-commercial tools support these, as well as more advanced features. Appendix E contains such a list.
Download or read book Research Services Directory written by and published by . This book was released on 1993 with total page 960 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Resources in Education written by and published by . This book was released on 1998 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt:
