Download or read book Research That Scales written by Kate Towsey and published by Rosenfeld Media. This book was released on 2024-09-17 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most organizations fail to tap into the game–changing power of research. Research That Scales is the ultimate playbook for transforming your research practice, whatever its size or shape, into an impactful and efficient insight–generating engine. Use it to plan, manage, and scale a research practice that can truly propel businesses forward. Who Should Read This Book? If you’re a research leader, a researcher, or a ResearchOps specialist, this book is a must–read. But if you work in product management, design, content, marketing, academia, or for an agency, and do research as part of your work, this book is for you, too. Anyone involved in devising strategies and systems that support scaled–up human–centered research will find Research That Scales invaluable. Takeaways Learn what it means to scale research and how to build purpose into your research practice. Gain a pragmatic view of research strategy and why it's crucial to scaling research. Design a research operating system that can grow the impact of research. Uncover the eight elements of research operations and the ResearchOps Venn diagram. Use the ResearchOps Planning Matrix to deliver operations that make good ideas real. Build systems that make finding the right research participants a breeze. Learn how to make the most of research by developing a research knowledge management (RKM) strategy. Build a foundation of trust with your company and stakeholders by shifting perceptions about research. Make ethics and data privacy more than a checklist of dos and don'ts and lofty principles. Learn how to become a "money magnet" for research. Attract and retain the best research talent to fuel your growth.
Download or read book Moments of Magic written by Shep Hyken and published by Shepard Presentations, LLC. This book was released on 1993 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Designing Service Processes to Unlock Value written by Joy M. Field and published by Business Expert Press. This book was released on 2012-11-05 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: The service process design landscape is changing, with a much broader range of design options now available. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process not only through self-service but also by providing information to the service provider to create a more personalized service experience. This book explores how service processes can be designed to leverage opportunities for service providers and customers to cocreate value. Inside, you will learn about frameworks for value cocreation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And with the growing involvement of customers in performing service tasks, service process outcomes are increasingly dependent on the capabilities of both service providers and customers. You will learn about real approaches to unlocking these capabilities to further boost value cocreation.
Download or read book Know Your Rights written by Richard M. Alderman and published by Taylor Trade Publications. This book was released on 2010-06-16 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Richard Alderman, The People's Lawyer,T cuts through the legal jargon and helps you protect yourself, your family, and your property. This latest, updated edition gives you practical, easy-to-understand answers all kinds of everyday questions about divorce, child support, and child custody; credit, bankruptcy, and debt collection; starting a business; leases and tenant rights; small claims court and lawyers; wills and probate; false advertising and warranties; immigration; and many other important legal concerns.
Download or read book Complex Service Delivery Processes Third Edition written by Jean Harvey and published by Quality Press. This book was released on 2015-08-14 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the clients lack of knowledge or skills in specialized fields. This book is also concerned with the many organizations, such as hospitals and banks, that provide services requiring a mixture of professional and other services to produce the results that customers or clients need. Professionals, semi-professionals, and technical workers laboring in all spheres of human endeavor, from law to medicine, accounting to engineering, social work to architecture, who are involved or are interested in taking part in managing their businesses, small or large, will find this book an invaluable tool in achieving success. This third edition comes with an augmented value proposition: as you read and try to understand and experiment with the material, you are invited at various points to view video clips, lasting between 15 and 25 minutes, that will clarify, complement, illustrate, or go further than what you are reading.
Download or read book Designing Service Processes to Unlock Value Third Edition written by Joy M. Field and published by Business Expert Press. This book was released on 2020-12-16 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process, not only through self-service but also by providing information to the service provider to create a more personalized service experience. Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value co-creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And with the growing number of alternatives for designing service processes and determining who performs the various service tasks, service performance outcomes are increasingly dependent on the knowledge, skills, and abilities—that is, capabilities—of both service providers and customers. Thus, the book concludes with approaches to unlock these capabilities–and further boost value co-creation.
Download or read book Handbook of Services Marketing and Management written by Teresa Swartz and published by SAGE. This book was released on 2000 with total page 538 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a comprehensive, practical and theoretical guide to the latest thinking in the foundations of services. The authors present contributions from the world''s leading experts on services marketing and management.'
Download or read book Managing Consumer Resistance to Innovations written by Machiel Jan Reinders and published by Rozenberg Publishers. This book was released on 2010 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Sticky Customer Service written by Peter Lyle DeHaan and published by Peter DeHaan Publishing Inc. This book was released on 2021-06-17 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you lose customers about as fast as you gain them?= It doesn't have to be that way. Customer service isn't a once-and-done effort. It takes ongoing work to truly meet your customers' expectations. In Sticky Customer Service, unearth practical, action-oriented insights to help you turn customer service from an embarrassing weakness into a business strength. With over three decades of business and entrepreneurial experience, Peter Lyle DeHaan, PhD, offers his prescriptions to serve customers better and stop driving them away. You'll discover: - The three key areas where customer service occurs and why they must work together. - How to avoid common errors that too many businesses make. - Why delighting customers is not the best approach and sets up future failure. Based on a lifetime of real-world examples, Sticky Customer Service reveals customer service gone wrong and customer service done well. Customer service is not a set-it-and-forget-it initiative. Never lose sight of this. Sticky Customer Service will keep you moving forward and on track. Uncover helpful customer service tips through this compelling read, encouraging you to do better and celebrating what you do best. Learn how to meet your customers' expectations every chance you get. Get Sticky Customer Service and turn customer retention into a strength.
Download or read book White Mountain National Forest N F Appalachian Mountain Club AMC Huts and Pinkham Notch Visitor Center PNVC Continued Operations Special Use Permit and Possible COE Permit Issuance written by and published by . This book was released on 1999 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Practical Speech User Interface Design written by James R. Lewis and published by CRC Press. This book was released on 2016-04-19 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although speech is the most natural form of communication between humans, most people find using speech to communicate with machines anything but natural. Drawing from psychology, human-computer interaction, linguistics, and communication theory, Practical Speech User Interface Design provides a comprehensive yet concise survey of practical speech
Download or read book Public Access to Government Information in the 21st Century written by United States. Congress. Senate. Committee on Rules and Administration and published by . This book was released on 1997 with total page 536 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Public Access to Government Information in the 21st Century written by DIANE Publishing Company and published by DIANE Publishing. This book was released on 1998-05 with total page 533 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents proceedings of the hearings held in June & July 1996. Testimony from: U.S. Senators, U.S. District Court Judge Royce C. Lamberth, the U.S. Government Printing Office; Nat. Tech. Info. Service; Government Documents Librarian; Amer. Library Assoc.; Univ. of Pittsburgh; Prof. of Computer Science; Univ. of Virginia; Interactive Services Assoc.; U.S. Nat. Commission on Libraries & Info. Science; Info. Industry Assoc.; ABC Advisors Inc.; LEXIS-NEXIS; Nat. Archives & Records Admin.; Printing Industries of Amer.; Claitor's Law Books; Office of Mgmt. & Budget; Departments of Justice, Commerce, & Interior.
Download or read book Managing Service Delivery Processes written by Jean Harvey and published by Quality Press. This book was released on 2005-06-07 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: The quest for value drives customer behavior in the services marketplace. This book focuses on complex service processes, and is written for professionals, quasi-professionals, and technical workers laboring in all spheres, from law to medicine, and accounting to engineering. It draws its theory and examples from these professional services and many more, with hands-on end-of-chapter exercises on all topics. A framework is presented for understanding how a set of shared fundamental beliefs drives the best-in-class professional service organizations in their learning, which is the source of sustained competitive advantage. Products and processes can be imitated or copied, but learning faster than your competition cannot. Processes create the benefits customers want by delivering the service, or by making this delivery possible in one way or another. The notions, methods, and tools presented in this book present readers with a perspective on their work they most likely never envisaged, and which will lead to a marked improvement in their effectiveness.
Download or read book Webinars For Dummies written by Sharat Sharan and published by John Wiley & Sons. This book was released on 2014-07-14 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gather an audience from around the globe with webinars Webinars For Dummies takes the guesswork and uncertainty out of webinar creation. Written by John Carucci under the guidance of webinar technology company ON24, the book provides a roadmap for creating a webinar that effectively communicates to the audience without boring them to sleep. Webinars For Dummies gives you the insider's perspective on techniques that have been proven effective time and again. Webinars are becoming increasingly common as a way for businesses to connect with customers and partners without distance being a factor. Whether they take the form of a live presentation, a PowerPoint slideshow, or a combination of both, the beauty of the webinar is that it can be archived and viewed again after the initial set presentation. But this feature also adds a burden to the webinar creator, as the presentation must be understood outside of the live context. Creating what is essentially an archival presentation means considering a host of factors surrounding both content and organization. Webinars For Dummies includes all the information your business needs to start creating custom webcasts, including: A webinar overview, and how to determine your need, budget, and available tools Topic selection, script creation, graphic production, and marketing Creation advice, including live troubleshooting and how to handle viewer questions Archiving tips, and how to integrate webinars into a marketing plan You'll also find special tips for effective production and marketing, tips for readying yourself for the webinar, and case studies that illustrate successful webinar techniques. Modern business is rarely localized, and webinars are an effective way to communicate live, on a global scale. Webinars For Dummies helps you ensure your business doesn't get left behind.
Download or read book QuickBooks Online For Dummies written by Elaine Marmel and published by John Wiley & Sons. This book was released on 2019-06-12 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your quick guide to using QuickBooks Online Searching for a cloud-based solution for your small business’ accounting needs? Master the fundamentals of QuickBooks Online—the world’s most popular software for fast and easy mobile accounting! QuickBooks Online brings this popular accounting software to your browser for a monthly fee, allowing you access to its tools from any device with an Internet connection. From generating financial reports to simplifying tax preparation to tracking business finances, QuickBooks Online For Dummies covers it all! Handle your financial and business management tasks more effectively Get the most out of QuickBooks’ features Create invoices and memos with ease Pay bills, prepare payroll, and record sales receipts If you use QuickBooks Online—or want to implement it—this new edition gets you up and running fast.
Download or read book Technologies of Consumer Labor written by Michael Palm and published by Taylor & Francis. This book was released on 2016-11-03 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book documents and examines the history of technology used by consumers to serve oneself. The telephone’s development as a self-service technology functions as the narrative spine, beginning with the advent of rotary dialing eliminating most operator services and transforming every local connection into an instance of self-service. Today, nearly a century later, consumers manipulate 0-9 keypads on a plethora of digital machines. Throughout the book Palm employs a combination of historical, political-economic and cultural analysis to describe how the telephone keypad was absorbed into business models across media, retail and financial industries, as the interface on everyday machines including the ATM, cell phone and debit card reader. He argues that the naturalization of self-service telephony shaped consumers’ attitudes and expectations about digital technology.
