Download or read book Secret Service written by John R. DiJulius III and published by AMACOM Div American Mgmt Assn. This book was released on 2003-01-28 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Either you can decide to compete on price alone and pray you can maintain a cost structure to generate a profit, or you can provide magical moments that create value for your guests. . . . Throughout Secret Service, DiJulius demonstrates how to transform bland customer service standards into memorable customer experiences.”— from the foreword by Bill Capodagli and Lynn Jackson, coauthors of The Disney Way and Every Business Is Show Business How many successful businesses provide the kind of unforgettable client experience that keeps customers coming back time after time and year after year? John DiJulius has built his award-winning business around a customer service approach that has earned comparisons to Disney, Nordstrom, and other legendary customer experience pioneers. In Secret Service DiJulius reveals how to develop behind-the-scenes systems that will enable your business to * develop a great corporate culture that shows in the dedication and passion of your front-line people * “go deeper” with your existing customers * turn complaints into positive experiences * make each customer feel welcome, comfortable, important, and understood. DiJulius will teach you all the techniques that have catapulted his business to the top, making him one of the most sought-after service experts in America. By quantifying and examining each phase of the Customer Experience Cycle, Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level. Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.
Download or read book Zero Fail written by Carol Leonnig and published by Random House. This book was released on 2021-05-18 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER • “This is one of those books that will go down as the seminal work—the determinative work—in this field. . . . Terrifying.”—Rachel Maddow The first definitive account of the rise and fall of the Secret Service, from the Kennedy assassination to the alarming mismanagement of the Obama and Trump years, right up to the insurrection at the Capitol on January 6—by the Pulitzer Prize winner and #1 New York Times bestselling co-author of A Very Stable Genius and I Alone Can Fix It NAMED ONE OF THE BEST BOOKS OF THE YEAR BY THE WASHINGTON POST Carol Leonnig has been reporting on the Secret Service for The Washington Post for most of the last decade, bringing to light the secrets, scandals, and shortcomings that plague the agency today—from a toxic work culture to dangerously outdated equipment to the deep resentment within the ranks at key agency leaders, who put protecting the agency’s once-hallowed image before fixing its flaws. But the Secret Service wasn’t always so troubled. The Secret Service was born in 1865, in the wake of the assassination of Abraham Lincoln, but its story begins in earnest in 1963, with the death of John F. Kennedy. Shocked into reform by its failure to protect the president on that fateful day in Dallas, this once-sleepy agency was radically transformed into an elite, highly trained unit that would redeem itself several times, most famously in 1981 by thwarting an assassination attempt against Ronald Reagan. But this reputation for courage and excellence would not last forever. By Barack Obama’s presidency, the once-proud Secret Service was running on fumes and beset by mistakes and alarming lapses in judgment: break-ins at the White House, an armed gunman firing into the windows of the residence while confused agents stood by, and a massive prostitution scandal among agents in Cartagena, to name just a few. With Donald Trump’s arrival, a series of promised reforms were cast aside, as a president disdainful of public service instead abused the Secret Service to rack up political and personal gains. To explore these problems in the ranks, Leonnig interviewed dozens of current and former agents, government officials, and whistleblowers who put their jobs on the line to speak out about a hobbled agency that’s in desperate need of reform. “I will be forever grateful to them for risking their careers,” she writes, “not because they wanted to share tantalizing gossip about presidents and their families, but because they know that the Service is broken and needs fixing. By telling their story, they hope to revive the Service they love.”
Download or read book Secrets of the Secret Service written by Gary J. Byrne and published by Center Street. This book was released on 2018-01-02 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the author of the #1 New York Times bestseller CRISIS OF CHARACTER comes an explosive new exposé of the Secret Service. The United States Secret Service is tasked with protecting our Presidents, their families, and the complex in which they live and work. Given this important mission, world stability rests upon the shoulders of its agents. In his new book, former Secret Service officer Gary Byrne takes readers behind the scenes to understand the agency's history and today's security failings that he believes put Americans at risk The American public knows the stories of Secret Service heroism, but they don't know about the hidden legacy of problems that have plagued the agency ever since its creation. Gary Byrne says that decades of catastrophic public failures, near misses, and bureaucratic and cultural rot threaten to erode this critical organization from the inside out. Today, as it works to protect President Trump, the Secret Service stands at a crossroads, and the time needed to choose the right course is running out. Agents and officers are leaving the Secret Service in droves, or they're being overworked to the point where they lose focus on the job. Management makes decisions based on politics, not the welfare of their employees. Byrne believes that this means danger for the men and women of the Secret Service, danger for the President they protect, and danger for the nation. In this book, he shares what he has witnessed and learned about the Secret Service with the hope that the problems of this most important agency can be fixed before it's too late.
Download or read book In the President s Secret Service written by Ronald Kessler and published by Forum Books. This book was released on 2010-08-03 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: After conducting exclusive interviews with more than one hundred current and former Secret Service agents, bestselling author and award-winning reporter Ronald Kessler reveals their secrets for the first time. Never before has a journalist penetrated the wall of secrecy that surrounds the U.S. Secret Service, that elite corps of agents who pledge to take a bullet to protect the president and his family. Kessler portrays the dangers that agents face and how they carry out their missions--from how they are trained to how they spot and assess potential threats. With fly-on-the-wall perspective, he captures the drama and tension that characterize agents’ lives and reveals what they have seen, providing startling, previously untold stories about the presidents, from John F. Kennedy and Lyndon Johnson to George W. Bush and Barack Obama, as well as about their families, Cabinet officers, and White House aides.
Download or read book Spymaster written by Frederic Wakeman and published by Univ of California Press. This book was released on 2003-06-03 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wakeman's authoritative biography of the ruthlessly powerful man who led the Chinese Secret Service during the violent and tumultuous period after the fall of the Imperial system.
Download or read book Apartheid s Friends written by James Sanders and published by John Murray Publishers. This book was released on 2006 with total page 580 pages. Available in PDF, EPUB and Kindle. Book excerpt: Very little has been written about the South African secret intelligence, but revelations to the Truth and Reconciliation Commission and the new culture of confessions now make that possible. James Sanders has gathered classified documents and interviewed ex-operatives since 1997 and has pieced together an extraordinary, unsavoury picture of the Intelligence Service, both inside South Africa and overseas. He reveals evidence of state-sponsored murder not only to intimidate the ANC but also to allow hard men within the police and the armed forces to let off steam. He reveals that Republican political candidates in the US were assisted in elections against anti-Apartheid Democrats. He shows that South Africa supplied Argentina with weapons during the Falklands War and that Harold Wilson's surprising outbursts, when he claimed that South African intelligence agents were trying to bring down his government, were based on hard evidence. At operational level, South African Intelligence had intimate links with counterparts in the CIA, British Intelligence, and other agencies worldwide. Apartheid's Friends not only provides an insight into a dark area of South Africa's past, it is also an important contribution to the international history of secret service.
Download or read book The Chinese Secret Service written by Roger Faligot and published by William Morrow & Company. This book was released on 1989 with total page 527 pages. Available in PDF, EPUB and Kindle. Book excerpt: An in-depth look at the Chinese Secret Service, the Tewu, focuses on Kang Sheng, who was a major force in making China a world power
Download or read book Mossad written by Michael Bar-Zohar and published by Harper Collins. This book was released on 2012-11-06 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book tells what should have been known and isn't—that Israel's hidden force is as formidable as its recognized physical strength." — Israeli President Shimon Peres For decades, Israel's renowned security arm, the Mossad, has been widely recognized as the best intelligence service in the world. In Mossad, authors Michael Bar-Zohar and Nissim Mishal take us behind the closed curtain with riveting, eye-opening, boots-on-the-ground accounts of the most dangerous, most crucial missions in the agency's 60-year history. These are real Mission: Impossible true stories brimming with high-octane action—from the breathtaking capture of Nazi executioner Adolph Eichmann to the recent elimination of key Iranian nuclear scientists. Anyone who is fascinated by the world of international espionage, intelligence, and covert "Black-Ops" warfare will find Mossad electrifying reading. Mossad unveils the defining and most dangerous operations, unknown heroes, and mysterious agents of the world's most respected—and most enigmatic—intelligence service. Here are the thrilling stories of daring top secret missions, including the capture of Adolf Eichmann, the eradication of Black September, the destruction of the Syrian nuclear facility, and the elimination of key Iranian nuclear scientists. Drawn from intensive research and exclusive interviews with Israeli leaders and Mossad operatives, this riveting history brings to life the brave agents, deadly villains, and major battlegrounds that have shaped Israel and the world at large for more than sixty years.
Download or read book Secret Service written by Christopher M. Andrew and published by . This book was released on 1985 with total page 660 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Secret Service Rendered written by Lily Sergueiew and published by Time Life Medical. This book was released on 1992 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Elizabethan Secret Services written by Alan Haynes and published by History Press (SC). This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The England of Elizabeth was a nation under threat. This book challenges stale notions about espionage in Renasissance England and presents complex material so that the reign of Elizabeth I is shown in a compellingly light.
Download or read book Rasputin written by Richard Cullen and published by . This book was released on 2010 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: History.
Download or read book Churchill and Secret Service written by David Stafford and published by John Murray. This book was released on 1997 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fra ganske ung var Churchill krigskorrespondent på Cuba og i Indien, Sudan og Sydafrika, og havde stor tiltro til værdien af oplysninger indsamlet af hemmelige agenter i efterretningsvæsenet, og hele sit liv var han stærkt involveret "in the secret world of intelligence, clandestine operations, counter-terrorism, counter-subversion and deception". Bogen her er baseret på mange kilder, en del af dem ikke tidligere tilgængelige eller offentliggjorte, og forsøger at kaste lys over den side af Churchill, med hovedvægten lagt på årene under 2. Verdenskrig, hvor han opbyggede et centraliseret stærkt engelsk efterretningvæsen, hvilket bl.a. resulterede i Bletchley Park, Ultra og SOE-operationerne.
Download or read book Israeli Secret Services written by Frank Clements and published by Routledge. This book was released on 2017-07-05 with total page 105 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Israeli Institute for Intelligence and Special Services, the Mossad, is pobably the best known of the world's intelligence services, one of the most sespected and, certainly, one of the most intriguing. However, despite its fame, the available literature, other than Hebrew, is limited and scattered amongst a variety of subject areas because the tentacles of the Mossad are similarly varied. The aim of this volume is to document the range of English language material available on «f Mossad from its pre-official origins in Europe during the Second World War to e present period of the Middle East peace process. The organization had its origins in the aftermath of the Holocaust, being the agency responsible for organizing the illegal Jewish immigration into Palestine before becoming officially constituted in 1951. Since its formation the Mossad has been intimately involved in each of the significant events in Israel's history, including actions against its Arab neighbors, the hunting of wanted Nazis, spectacular actions such as the raid on Entebbe to free the hostages, counter-terrorist activities, and high technology espionage against friend and foe alike. This bibliography will be of interest to researchers covering intelligence activities and to students, scholars, and librarians interested in the history of Israel and its relations with its Arab neighbors. The early material on the Mossad will also be of special concern to students of the Holocaust and its aftermath.
Download or read book The Soviet Secret Services written by Otto Heilbrunn and published by Routledge. This book was released on 2021-01-26 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, first published in 1956, analyses the Red Army’s strategic planning for a war involving nuclear weapons – whereby the front line is thinned out to protect it from nuclear attack and replaced by large-scale offensive operations in NATO’s rear. This new warfare technique had been successfully practised in WWII by Soviet partisan and guerrilla forces, and this book examines these foundations of Soviet secret services doctrine, and the principles by which they would operate.
Download or read book U S Secret Service Procedures and Regulations written by United States. Congress. House. Committee on the Judiciary. Subcommittee on Claims and Governmental Relations and published by . This book was released on 1974 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book U S Secret Service written by United States. Congress. House. Committee on Oversight and Government Reform and published by . This book was released on 2015 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt:
