Download or read book OECD Public Governance Reviews Effective Delivery of Large Infrastructure Projects The Case of the New International Airport of Mexico City written by OECD and published by OECD Publishing. This book was released on 2015-11-20 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report aims at providing a comprehensive assessment, and analysis and recommendations in four key dimensions contributing to the effective delivery of large infrastructure projects: governance, procurement, integrity and communication.
Download or read book Designing Delivery written by Jeff Sussna and published by "O'Reilly Media, Inc.". This book was released on 2015-06-03 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability
Download or read book Deep Value A Literature Review of the role of effective relationships in public services written by and published by Community Links. This book was released on 2011 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Deliverology 101 written by Michael Barber and published by Corwin Press. This book was released on 2011 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A Joint Publication With Ontario Principals' Council."
Download or read book OECD Public Governance Reviews Public Communication Scan of the United Kingdom Using Public Communication to Strengthen Democracy and Public Trust written by OECD and published by OECD Publishing. This book was released on 2023-12-16 with total page 121 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Public Communication Scan of the United Kingdom, the first such scan of an OECD Member country, brings new insights to the OECD’s work on understanding how public communication contributes to democratic governance.
Download or read book OECD Public Governance Reviews Trust and Public Policy How Better Governance Can Help Rebuild Public Trust written by OECD and published by OECD Publishing. This book was released on 2017-03-27 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report examines the influence of trust on policy making and explores some of the steps governments can take to strengthen public trust.
Download or read book Service Delivery written by Great Britain. Office of Government Commerce and published by The Stationery Office. This book was released on 2001 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Delivery is the second element in the new ITILInfrastructure Library to be published. Service providersneed to offer business users adequate support - ServiceDelivery covers all aspects that must be taken intoconsideration. Issues covered include Service LevelManagement, Financial Management for IT Services, ITService ......
Download or read book OECD Public Governance Reviews Czech Republic Towards a More Modern and Effective Public Administration written by OECD and published by OECD Publishing. This book was released on 2023-03-30 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: The OECD Public Governance Review of the Czech Republic identifies priority governance areas for reform in the Czech Republic and offers recommendations to strengthen the effectiveness, agility and responsiveness of the country’s public sector. The review first provides a snapshot on the effectiveness of the public administration and its capacity to address contemporary governance challenges, such as digitalisation and climate change.
Download or read book Malawi Effective Delivery of Public Education Services written by Francis Ng'ambi and published by African Minds. This book was released on 2011 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Service Desk Manager Bootcamp written by Rob Botwright and published by Rob Botwright. This book was released on 101-01-01 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: 🚀 Welcome to the Service Desk Manager Bootcamp! 🚀 Are you ready to take your service desk management skills to the next level? Introducing our exclusive book bundle: "Service Desk Manager Bootcamp: ITIL 4 Standards, KPI & SLA Management." 📚 In this comprehensive bundle, you'll gain access to four essential books that cover everything you need to know to excel in service desk management: 📘 BOOK 1: Service Desk Essentials: A Beginner's Guide to ITIL 4 Standard Get started on the right foot with this beginner's guide to ITIL 4 Standard. Learn the core principles and practices of IT service management and align IT services with business objectives. 📘 BOOK 2: Mastering KPIs: Optimizing Service Desk Performance Unlock the secrets to optimizing service desk performance with this book. Discover how to identify, define, and track key performance indicators (KPIs) to enhance customer satisfaction and drive organizational success. 📘 BOOK 3: SLA Mastery: Advanced Strategies for Service Desk Managers Take your SLA management skills to the next level with advanced strategies and techniques. Learn how to negotiate, implement, and manage SLAs to ensure compliance and alignment with business objectives. 📘 BOOK 4: Beyond Basics: Expert Insights into Service Desk Management in the Digital Age Stay ahead of the curve with expert insights into service desk management in the digital age. Explore innovative approaches, emerging technologies, and best practices for delivering exceptional customer experiences. With over 3000 characters of expert guidance and practical strategies, this book bundle is your ticket to service desk excellence. Whether you're a beginner looking to build a strong foundation or an experienced manager seeking advanced techniques, the Service Desk Manager Bootcamp has something for everyone. Don't miss out on this opportunity to elevate your service desk management skills and drive organizational success. Get your hands on the Service Desk Manager Bootcamp book bundle today! 🌟
Download or read book Need for More Effective Management of Community Mental Health Centers Program written by United States. General Accounting Office and published by . This book was released on 1974 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Commonwealth Public Administration Reform 2004 written by Commonwealth Secretariat and published by Commonwealth Secretariat. This book was released on 2003 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Commonwealth Public Administration Reform is a comprehensive resource for all those in public and private sectors and civil society who are engaged in reforming public administration. It includes in one volume the principal documents of major reform initiatives in the Commonwealth Secretariat and the Commonwealth Association for Public Administration and Management. It draws on the richly diverse experience of the association's 54 member countries, large and small, developing and industrialised. The 2004 edition brings together the knowledge and experience of leading experts from around the Commonwealth and covers: Reform strategies; Democracy and Security; Public-Private Partnerships; Human Resources Management; Information Systems; Education and Leadership.
Download or read book Welfare in Review written by and published by . This book was released on 1968 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Healthcare Imperative written by Institute of Medicine and published by National Academies Press. This book was released on 2011-01-17 with total page 852 pages. Available in PDF, EPUB and Kindle. Book excerpt: The United States has the highest per capita spending on health care of any industrialized nation but continually lags behind other nations in health care outcomes including life expectancy and infant mortality. National health expenditures are projected to exceed $2.5 trillion in 2009. Given healthcare's direct impact on the economy, there is a critical need to control health care spending. According to The Health Imperative: Lowering Costs and Improving Outcomes, the costs of health care have strained the federal budget, and negatively affected state governments, the private sector and individuals. Healthcare expenditures have restricted the ability of state and local governments to fund other priorities and have contributed to slowing growth in wages and jobs in the private sector. Moreover, the number of uninsured has risen from 45.7 million in 2007 to 46.3 million in 2008. The Health Imperative: Lowering Costs and Improving Outcomes identifies a number of factors driving expenditure growth including scientific uncertainty, perverse economic and practice incentives, system fragmentation, lack of patient involvement, and under-investment in population health. Experts discussed key levers for catalyzing transformation of the delivery system. A few included streamlined health insurance regulation, administrative simplification and clarification and quality and consistency in treatment. The book is an excellent guide for policymakers at all levels of government, as well as private sector healthcare workers.
Download or read book Performance Budgeting written by M. Robinson and published by Springer. This book was released on 2007-08-30 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the theory and practice of performance budgeting, which aims make government more effective by linking the funding of government agencies to the results they deliver. Combining thematic studies and case studies, it clearly presents the diverse range of contemporary performance budgeting models and examines their effectiveness.
Download or read book OECD Public Governance Reviews Better Service Delivery for Inclusive Growth in the Dominican Republic written by OECD and published by OECD Publishing. This book was released on 2017-06-01 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: This review focuses on improving access to quality and timely services for citizens as a means to facilitate inclusive growth in the Dominican Republic.
Download or read book U S Postal Service Delivery Performance Standards Measurement Reporting Need Improvement written by and published by DIANE Publishing. This book was released on 2006 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt:
