Download or read book Reliability and Warranties written by Marlin U. Thomas and published by CRC Press. This book was released on 2006-03-28 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Our modern view of quality is a multifaceted conglomeration of probability, planning, and perception. Although warranties are important first as an estimate and then as a measurement of reliability, most books on reliability and quality relegate the topic of warranties to a single chapter. Today's engineering student needs an integrated view that c

Download or read book Reliability and Warranties written by Marlin U. Thomas and published by CRC Press. This book was released on 2006-03-28 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Our modern view of quality is a multifaceted conglomeration of probability, planning, and perception. Although warranties are important first as an estimate and then as a measurement of reliability, most books on reliability and quality relegate the topic of warranties to a single chapter. Today’s engineering student needs an integrated view that considers all aspects that contribute to overall quality along with methods to analyze, predict, measure, and improve each component. Reliability and Warranties: Methods for Product Development and Quality Improvement provides this unified treatment along with illustrative examples, end-of-chapter problems, and background material. Based on the author’s distinguished experience as a practicing engineer and educator, this text supplies students with a modern education in quality engineering and the skills and knowledge necessary to succeed in the real world. It begins with preliminary results for dealing with failures followed by the modern definition and view of quality, various types and models for warranties, quality improvement, and perspective for achieving reliability and quality goals. It also includes a unique framework for measuring and tracking overall quality performance. Ideal for senior undergraduate and first-year graduate students taking courses on quality, reliability, or industrial engineering, Reliability and Warranties presents a practical, thoroughly integrated path to meeting both engineering and customer quality goals.

Download or read book Reliability Analysis and Prediction with Warranty Data written by Bharatendra K. Rai and published by CRC Press. This book was released on 2009-04-28 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Through simple, practical approaches, Reliability Analysis and Prediction with Warranty Data: Issues, Strategies, and Methods helps Six Sigma black belts and engineers successfully interpret warranty data to make accurate predictions. It discusses how to use this data to define and analyze field problems, provides guidelines for discovering the roo

Download or read book Reliability and Warranties written by Marlin U. Thomas and published by CRC Press. This book was released on 2006-03-28 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Our modern view of quality is a multifaceted conglomeration of probability, planning, and perception. Although warranties are important first as an estimate and then as a measurement of reliability, most books on reliability and quality relegate the topic of warranties to a single chapter. Today's engineering student needs an integrated view that c

Download or read book Warranty Management and Product Manufacture written by D. N. Prabhakar Murthy and published by Springer Science & Business Media. This book was released on 2006-01-27 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products. Shows how to make warranty management an effective tool for enhancing customer satisfaction. Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style. Written by two of the world’s leading experts in warranty management.

Download or read book Warranty Data Collection and Analysis written by Wallace R. Blischke and published by Springer Science & Business Media. This book was released on 2011-07-28 with total page 594 pages. Available in PDF, EPUB and Kindle. Book excerpt: Warranty Data Collection and Analysis deals with warranty data collection and analysis and the problems associated with these activities. The book is a both a research monograph and a handbook for practitioners. As a research monograph, it unifies the literature on warranty data collection and analysis, and presents the important results in an integrated manner. In the process, it highlights topics that require further research. As a handbook, it provides the essential methodology needed by practitioners involved with warranty data collection and analysis, along with extensive references to further results. Models and techniques needed for proper and effective analysis of data are included, together with guidelines for their use in warranty management, product improvement, and new product development. Warranty Data Collection and Analysis will be of interest to researchers (engineers and statisticians) and practitioners (engineers, applied statisticians, and managers) involved with product warranty and reliability. It is also suitable for use as a reference text for graduate-level reliability programs in engineering, applied statistics, operations research, and management.

Download or read book Product Reliability written by D. N. Prabhakar Murthy and published by Springer Science & Business Media. This book was released on 2008-05-23 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: As an overview of reliability performance and specification in new product development, Product Reliability is suitable for managers responsible for new product development. The methodology for making decisions relating to reliability performance and specification will be of use to engineers involved in product design and development. This book can be used as a text for graduate courses on design, manufacturing, new product development and operations management and in various engineering disciplines.

Download or read book Long Term Warranty and After Sales Service written by Anisur Rahman and published by Springer. This book was released on 2015-06-05 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume presents concepts, policies and cost models for various long-term warranty and maintenance contracts. It offers several numerical examples for estimating costs to both the manufacturer and consumer. Long-term warranties and maintenance contracts are becoming increasingly popular, as these types of aftersales services provide assurance to consumers that they can enjoy long, reliable service, and protect them from defects and the potentially high costs of repairs. Studying long-term warranty and service contracts is important to manufacturers and consumers alike, as offering long-term warranty and maintenance contracts produce additional costs for manufacturers / service providers over the product’s service life. These costs must be factored into the price, or the manufacturer / dealer will incur losses instead of making a profit. On the other hand, the buyer / consumer needs to weigh the cost of maintaining it over its service life and to decide whether or not these policies are worth purchasing. There are a number of complexities involved in developing failure and cost models for these policies due to uncertainties concerning the service life, usage pattern, maintenance work and long-term costs of rectifications. Mathematical models for predicting failures and expected costs for various one-dimensional long-term warranty policies are developed at the system level and analyzed by taking into account the uncertainties in connection with longer coverage periods and the rectification costs over the warranty period. Failures and costs are modeled using stochastic techniques and illustrated by means of numerical examples for estimating costs to the manufacturer and consumer. Various rectification policies are proposed and analyzed. The models developed here can be used to aid in managerial decisions on purchasing products with long-term warranty policies and maintenance contracts or outsourcing maintenance.

Download or read book Product Warranty Handbook written by Wallace Blischke and published by CRC Press. This book was released on 1995-11-03 with total page 958 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covering product warranties, this work offers comprehensive examinations of fundamental concepts and furnishes detailed, immediately applicable results. It sets out to bridge the gap between theory and practice, and integrates the research of various disciplines that study warranty, illustrating all basic consumer warranty options.

Download or read book Warranty Cost Analysis written by Wallace Blischke and published by CRC Press. This book was released on 1993-09-17 with total page 752 pages. Available in PDF, EPUB and Kindle. Book excerpt: Considers cost and optimization problems from the manufacturer's and the buyer's points of view. The work discusses a variety of warranty policies and the mathematical models for the analysis of related engineering and management issues. All standard consumer product warranties are covered.

Download or read book Extended Warranties Maintenance Service and Lease Contracts written by D.N.Prabhakar Murthy and published by Springer Science & Business. This book was released on 2014-04-25 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: Serving to unify the existing literature on extended warranties, maintenance service contracts and lease contracts, this book also presents a unique perspective on the topic focussed on cost analysis and decision-making from the perspectives of the parties involved. Using a game theoretic approach together with mathematical modelling, results are presented in an integrated manner with key topics that require further research highlighted in order to serve as a starting point for researchers (engineers and statisticians) who are interested in doing further work in these areas. Designed to assist practitioners (managers, engineers, applied statisticians) who are involved with extended warranties, maintenance service contracts and lease contracts, the book provides them with the models and techniques needed for proper cost analysis and effective decision-making, The book is also suitable for use as a reference text in industrial engineering, applied statistics, operations research and management.

Download or read book Warranty Fraud Management written by Matti Kurvinen and published by John Wiley & Sons. This book was released on 2016-05-26 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy. Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain—supporting the process far beyond just fraud reduction. Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud Uncover issues in your company's warranty processes Learn methods to detect and prevent fraudulent activities Implement a robust system of warranty cost control Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.

Download or read book Reliability Improvement Warranties for Military Procurement written by Arturo Gandara and published by . This book was released on 1976 with total page 67 pages. Available in PDF, EPUB and Kindle. Book excerpt: Consumer and commercial warranty experience does not alone justify optimistic expectations for RIWs; the effect of RIWs in completed DoD programs is inconclusive; and as a result of inadequate research design the expectation of drawing meaningful conclusions from the ongoing RIW experiment may be over-optimistic. Examination of completed RIW programs, however, suggests the importance of (1) modification after operational use or testing, (2) schedule flexibility, (3) contractor involvement in initial overhaul and repair, (4) and avoidance of RIWs in programs subject to extreme quantity or utilization uncertainty. The design of the DoD's ongoing RIW experiment can be improved by (1) reducing the variation in contractual terms, (2) developing better controlled conditions, and (3) establishing defined limits for the experiment. In addition, the DoD must recognize the multiple objectives of the RIW and establish priority among them to facilitate evaluation.

Download or read book Safety and Reliability Theory and Applications written by Marko Cepin and published by CRC Press. This book was released on 2017-06-14 with total page 3668 pages. Available in PDF, EPUB and Kindle. Book excerpt: Safety and Reliability – Theory and Applications contains the contributions presented at the 27th European Safety and Reliability Conference (ESREL 2017, Portorož, Slovenia, June 18-22, 2017). The book covers a wide range of topics, including: • Accident and Incident modelling • Economic Analysis in Risk Management • Foundational Issues in Risk Assessment and Management • Human Factors and Human Reliability • Maintenance Modeling and Applications • Mathematical Methods in Reliability and Safety • Prognostics and System Health Management • Resilience Engineering • Risk Assessment • Risk Management • Simulation for Safety and Reliability Analysis • Structural Reliability • System Reliability, and • Uncertainty Analysis. Selected special sessions include contributions on: the Marie Skłodowska-Curie innovative training network in structural safety; risk approaches in insurance and fi nance sectors; dynamic reliability and probabilistic safety assessment; Bayesian and statistical methods, reliability data and testing; oganizational factors and safety culture; software reliability and safety; probabilistic methods applied to power systems; socio-technical-economic systems; advanced safety assessment methodologies: extended Probabilistic Safety Assessment; reliability; availability; maintainability and safety in railways: theory & practice; big data risk analysis and management, and model-based reliability and safety engineering. Safety and Reliability – Theory and Applications will be of interest to professionals and academics working in a wide range of industrial and governmental sectors including: Aeronautics and Aerospace, Automotive Engineering, Civil Engineering, Electrical and Electronic Engineering, Energy Production and Distribution, Environmental Engineering, Information Technology and Telecommunications, Critical Infrastructures, Insurance and Finance, Manufacturing, Marine Industry, Mechanical Engineering, Natural Hazards, Nuclear Engineering, Offshore Oil and Gas, Security and Protection, Transportation, and Policy Making.

Download or read book Reliability Improvement Warranties for Military Procurement written by Arturo Gándara and published by RAND Corporation. This book was released on 1977 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examines the Reliability Improvement Warranty (RIW). Consumer and commercial warranty experience does not alone justify optimistic expectations for RIWs; the effect of RIWs in completed Department of Defense (DOD) programs is inconclusive; and as a result of inadequate research design the expectation of drawing meaningful conclusions from the ongoing RIW experiment may be over-optimistic. Examination of completed RIW programs, however, suggests the importance of (1) modification after operational use or testing, (2) schedule flexibility, (3) contractor involvement in initial overhaul and repair, and (4) avoidance of RIWs in programs subject to extreme quantity or utilization uncertainty. The design of the DOD's ongoing RIW experiment can be improved by (1) reducing the variation in contractual terms, (2) developing better controlled conditions, and (3) establishing defined limits for the experiment. In addition, the DOD must recognize the multiple objectives of the RIW and establish priority among them to facilitate evaluation.

Download or read book Warranty Length Product Reliability and Secondary Markets written by Wayne Fu and published by . This book was released on 2019 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: Problem definition: We study how a durable good producer's product warranty length choice depends on its product reliability, and analyze the effect of secondary markets on this choice. Academic / Practical Relevance: This analysis is inspired by particular variations in warranty length specifications in the U.S. automotive industry, and introduces a new angle - secondary market interference - as a compelling explanation for such variations observed in practice and the academic literature. Methodology: Using an analytical model of a finitely durable good producer, we first study the interaction between product reliability and the producer's warranty length choice in the presence of secondary market interference. We then utilize a generalized least squares random effects estimation approach to empirically validate our analytical results in the context of the U.S. automotive industry. Results: A durable good producer's warranty length offering is U-shaped in its product reliability. That is, only producers with sufficiently low or high product reliability will benefit from offering longer product warranties. Otherwise, a short warranty offering will be preferred. This result is driven by a dependency between the producer's warranty length and secondary market interference choices. An empirical analysis based on the U.S. automotive industry also identifies a U-shaped association between warranty offerings and product reliability, and suggests producers' secondary market interference as a mechanism behind this result. Managerial Implications: We find that producers with sufficiently high product reliability will benefit from longer warranties, as longer warranty coverage has marginal impact on their new product demand cannibalization by used products and warranty fulfillment costs. In contrast, producers with sufficiently low product reliability can leverage secondary market interference to reduce new product demand cannibalization by used products and warranty costs induced by a longer warranty offering. Producers with moderate product reliability, on the other hand, cannot leverage secondary market interference as effectively, and benefit more from shorter warranty offerings.

Download or read book Case Studies in Reliability and Maintenance written by Wallace R. Blischke and published by John Wiley & Sons. This book was released on 2003-03-27 with total page 691 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introducing a groundbreaking companion book to a bestselling reliability text Reliability is one of the most important characteristics defining the quality of a product or system, both for the manufacturer and the purchaser. One achieves high reliability through careful monitoring of design, materials and other input, production, quality assurance efforts, ongoing maintenance, and a variety of related decisions and activities. All of these factors must be considered in determining the costs of production, purchase, and ownership of a product. Case Studies in Reliability and Maintenance serves as a valuable addition to the current literature on the subject of reliability by bridging the gap between theory and application. Conceived during the preparation of the editors' earlier work, Reliability: Modeling, Prediction, and Optimization (Wiley, 2000), this new volume features twenty-six actual case studies written by top experts in their fields, each illustrating exactly how reliability models are applied. A valuable companion book to Reliability: Modeling, Prediction, and Optimization, or any other textbook on the subject, the book features: * Case studies from fields such as aerospace, automotive, mining, electronics, power plants, dikes, computer software, weapons, photocopiers, industrial furnaces, granite building cladding, chemistry, and aircraft engines * A logical organization according to the life cycle of a product or system * A unified format of discussion enhanced by tools, techniques, and models for drawing one's own conclusions * Pertinent exercises for reinforcement of ideas Of equal value to both students of reliability theory as well as professionals in industry, Case Studies in Reliability and Maintenance should be required reading for anyone seeking to understand how reliability and maintenance issues can be addressed and resolved in the real world.