Download or read book Release and Control for Service Management Based on ITIL written by Jan Van Bon and published by . This book was released on 2007 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide aims to help the reader to prepare for using Best Practices in his or her role in the area of change management, release management and configuration management. The guidance provided in this book is based on ITIL, the Best Practice Library in IT Service Management. The chapters are structured round the main competency areas of the practitioner requirements: manage, organise, optimise, so the reader can relate reading material and tasks easily. The publication contains hands-on advice from experienced practitioners from different parts of the world, not to be found in the core ITIL books. The book offers templates, plans, checklists, examples and how-to's that can help practitioners perform their tasks.

Download or read book Foundations of IT Service Management Based on ITIL written by Jan van Bon and published by Van Haren. This book was released on 2008-07-15 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Foundations of IT Service Management based on ITIL® V3 Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: PART 1: THE ITIL SERVICE LIFECYCLE Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement PART 2: FUNCTIONS AND PROCESSES Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement and much more!

Download or read book IT Service Management Based on ITIL 2011 Edition written by Pierre Bernard and published by Van Haren. This book was released on 2014-10-01 with total page 349 pages. Available in PDF, EPUB and Kindle. Book excerpt: For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor. The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations. This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service Improvement New, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone

Download or read book Implementing Itil Change And Release Management written by Klosterboer and published by Pearson Education India. This book was released on 2009-09 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Itil Practitioner Release and Control Iprc All in one Exam Guide and Certification Work Book written by Ivanka Menken and published by . This book was released on 2009 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's 2008 book, the authors once again present a step-by-step guide to IPRC Processes and Certification. Fully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the IPRC exam. Written by a renowned IT Service Management expert and ITIL Manager, this guide features complete details on all exam domains. Inside, you'll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. IPRC All-in-One Exam Guide, will not only help you pass the test, but also be your essential on-the-job reference. IT Service Management Practitioner: CMDB, Release & Control IT Service Management Practitioner: Release & Control (based on ITIL) covers the essential planning, monitoring and optimizing skills required to qualify as a professional who specializes in the Release and Control processes. It covers CMDB, the Change Management, Release Management and Configuration Management processes. IT Service Management Practitioner: Release & Control (based on ITIL) is aimed at professionals who will participate in managing, organizing and optimizing processes in an IT service organization which has implemented, or started to implement, ITIL-based Release and Control processes. This comprehensive resource is a "must read" for those aspiring to be IPRC certified. Considering the increasing number of IT Professionals who want to be actively involved in ITIL, this book, should do at least as well as the first edition, which is a bestseller.

Download or read book ITIL Intermediate Release Control and Validation Courseware written by Pelle Rastock and published by Van Haren. This book was released on 2017-03-24 with total page 531 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® Intermediate Release, Control and Validation – 4 days The four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and use by lifecycle. The courses within the Service Capability is role-based modules, each with a separate certification. Each course includes a grouping of processes and roles within ITIL is intended to give participants a specific knowledge of the practice and application related to the daily work. You’ll learn You get a deeper understanding of the part of the ITIL framework which deals with testing, validation and deployment of services. The course is aimed primarily at people working actively to plan and execute changes in IT services. You get a deeper understanding of the interaction between the requirements definition, testing and deployment as well as the importance of having a well functioning configuration management. Target group The target group of the ITIL Expert Qualification: Release, Control and Validation is: • Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications. • Individuals who require a deep understanding of ITIL Certificate in Release, Control and Validation processes and how it may be used to enhance the quality of IT service support within an organization. • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme • Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management, who wish to enhance their role-based capabilities. This may include but is not limited to, IT professionals, business managers and business process owners. Exam The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass. Prerequisites Candidates wishing to pass the exam for this qualification must already hold the ITIL Foundation Certificate. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students.

Download or read book IT Service Management written by Ernest Brewster and published by BCS, The Chartered Institute. This book was released on 2010-02-24 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam candidates and to people who require a practical understanding of IT sevice management. An ITIL(R) Licensed Product.

Download or read book IT Service Management from Hell based on Not ITIL written by Paul Wilkinson and published by Van Haren. This book was released on 2007-01-01 with total page 85 pages. Available in PDF, EPUB and Kindle. Book excerpt: A humorous approach to a universally adopted standard.

Download or read book ITIL Practitioner Release and Control IPRC All in one Exam Guide and Certification Work Book CMDB and IT Service Management with Change Management Release Management and Configuration Management written by Gerard Blokdijk and published by Emereo Pty Limited. This book was released on 2008 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the IPRC exam. Written by a renowned IT Service Management expert and ITIL Manager, this guide features complete details on all exam domains. Inside, you'll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. IPRC All-in-One Exam Guide, will not only help you pass the test, but also be your essential on-the-job reference. IT Service Management Practitioner: CMDB, Release & Control IT Service Management Practitioner: Release & Control (based on ITIL®) covers the essential planning, monitoring and optimizing skills required to qualify as a professional who specializes in the Release and Control processes. It covers CMDB, the Change Management, Release Management and Configuration Management processes. IT Service Management Practitioner: Release & Control (based on ITIL®) is aimed at professionals who will participate in managing, organizing and optimizing processes in an IT service organization which has implemented, or started to implement, ITIL®-based Release and Control processes. This comprehensive resource is a "must read" for those aspiring to be IPRC certified.

Download or read book Foundations of IT service management written by itSMF - the IT Service Management Forum and published by Van Haren Publishing. This book was released on 2005-09-26 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: This introduction to IT Service Management is intended to serve as: a thorough and convenient introduction to the field of IT Service Management and the core books in the IT Infrastructure Library (ITIL); and a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management. It contains a wealth of practical knowledge collected by the editorial board that makes and raises questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience.

Download or read book Implementing ITIL Change and Release Management written by Larry Klosterboer and published by Pearson Education. This book was released on 2008-12-01 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. Leading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation–a roadmap available nowhere else. Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can’t or won’t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place. This book’s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL–and transform them from a source of frustration into a source of value. Coverage includes Discovering and managing your change and release management requirements Identifying the resources you’ll need to succeed Building comprehensive schedules for executing change/release management projects Moving from planning to real-world implementation Choosing the right tools–or modifying the tools you’ve already invested in Using change/release management to facilitate auditing and ensure compliance Leveraging the full business benefits of mature change/release management processes Covers ITIL version 3

Download or read book Service Management Strategies that Work written by Jayne Wilkinson and published by Van Haren. This book was released on 2007-09-09 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pink Elephant is the world leader in IT management best practices, offering solutions to public and private businesses worldwide, many of them listed in the Fortune 500. The Company specializes in improving the quality of IT services through the application of recognized frameworks, including the IT Infrastructure Library (ITIL®).

Download or read book IT Service Management written by Ernest Brewster and published by BCS, The Chartered Institute for IT. This book was released on 2012-05-08 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL(R) licensed product.

Download or read book Service Monitoring and Control with Service Level Management Change Management Release and Deployment Management Service Validation and Testing Configuration Management Event Access and Request Fulfillment Knowledge Management and Incident Manageme written by Ivanka Menken and published by Emereo Pty Limited. This book was released on 2009 with total page 654 pages. Available in PDF, EPUB and Kindle. Book excerpt: An effective alert management system and high service availability are vital in the world of IT operations. Many organizations are looking to bring a greater rigor of control and visibility to the provision of IT services. This book is based on the ITIL Version 3 framework, focusing on the aspects relating to the establishment of monitoring and control mechanisms for IT services, and designed to answer a lot of the questions processes such as Change Management, Service Level Management and many more. The primary goal of service monitoring and control is to observe the health of IT services and initiate remedial actions to minimize the impact of service incidents and system events. You will find resources and recommendations here to do just that, improve your organizations knowledge base with this book that providese practical, usable examples and templates for you to use in the implementation and maintenance of ITSM processes. The book covers the following processes indepth, with ready to use action plans and templates: Service Level Management - The purpose of SLM is to ensure that all operational services and their performance are measured in a professional, consistent manner throughout the IT organization and that the services and reports produced meet the needs of both the business and the customers. Change Management - The goal of Change Management is to Respond to the customers changing business requirements while maximizing value and reducing incidents, disruption and re-work and Respond to the business and IT requests for change that will align the services with the business needs. Release and Deployment Management - Release and Deployment aims to build, test and deliver the capability to provide the services specified by Service Design. This includes the processes, systems and functions to package, build, test and deploy a release into production and prepare for Service Operation. Service Validation and Testing - The purpose of this process is to Plan and implement a structured validation and testing and test process, quality assure a release, its constituent service components, the resultant service and service capability delivered by a release and Identify, assess and address issues, errors and risks throughout Service Transition. Configuration Management - The goal of this process is to support the agreed IT service provision by managing, storing and providing information about Configuration Items (CI's) and Service Assets throughout their life cycle. This process manages the service assets and Configuration Items in order to support the other Service Management processes Event, Access and Request Fulfillment - These processes are used to monitor, control and provision access to IT services for the end-user community. They are a vital part of service monitoring and control and play a significant part in affecting customer and user satisfaction for services. Knowledge Management - Knowledge Management aims to improve the quality of management decision-making in organizations. It ensures that reliable and secure information and data is made available throughout the service lifecycle. While many organizations have organically developed Knowledge Management practices, a formal approach increases the value it adds to IT Service Management. Incident Management - The goal of Incident Management is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.

Download or read book Implementing Metrics for IT Service Management written by David Smith and published by Van Haren. This book was released on 2008-08-08 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book “Implementing Metrics for IT Service Management” provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management. This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements. The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book “Metrics for IT Service Management” also published by Van Haren Publishing.

Download or read book The ITIL Process Manual written by James Persse and published by Van Haren. This book was released on 2016-01-01 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure: Improvement activities Process inputs and outputs Related processes Tools and techniques Key Performance Indicators Critical Success Factors Process Improvement roles Benefits of effective Process Implementation challenges and considerations Typical assets and artefacts of an Improvement program

Download or read book Process Management Based on SqEME written by Jos van Oosten and published by Van Haren. This book was released on 2008-04-24 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: SqEME® is an open standard for developing a processed-centred architecture of an enterprise. It may be reproduced freely by any organization wishing to use it to develop a governance structure on the quality of their business processes. SqEME® Process Management is a method that facilitates discussion of the design of the organization, in a subtle but unambiguous way. Processes have to hold a prominent place in observing organizations: how are the different parts of the organization tuned to each other and how does adequate communication take place? SqEME® as a methodology views processes from four different perspectives. SqEME® calls these windows , by means of which one seeks for the Constitution, Chemistry, Correspondence and Construction of the enterprise. SqEME® is the result of more than twenty years experience with the management of business processes within various organizations. SqEME® has been applied successfully in industry (chemistry, automotive, construction, paper), in the business sector (IT service, healthcare), in the non-profit sector, and in public companies such as the Prosecution Counsel, County Councils and local authorities. This book is particularly aimed at professionals who are involved in the change process within process-driven organizations. Anyone wishing to familiarize themselves with process-centred thinking will be pleased to find that this book adopts an innovative, yet practice-proven approach. The SqEME® Foundation is a platform for discussing the method and its application, where insights into the basic assumptions and backgrounds are shared: www.sqeme.org.