Download or read book Quality Value Banking written by Janet L. Gray and published by . This book was released on 1992-07-29 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: The concept of quality, long used in the manufacturing sector, has become a top priority among financial institutions. This step-by-step introduction links the creation of quality with bottom-line financial profitability. It combines service quality techniques, organizational effectiveness analysis, and financial profitability strategies calling for management cooperation at all levels--cutting costs, increasing earnings and allowing competitive pricing of customer products and services. Based on the research of Drs. Juran and Edwards, it walks readers through the process of creating a quality management committee and evaluating the bank's products, services, organization and technology, and recommends quality improvement strategies. Also included is an in-depth case study based on the authors' entire program.
Download or read book Creating Value in Financial Services written by Edward L. Melnick and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 486 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating Value in Financial Services is a compilation of state-of-the-art views of leading academics and practitioners on how financial service firms can succeed in today's competitive environment. The book is based on two conferences held at New York University: the first, `Creating Value in Financial Services', held in March 1997, and the second, `Operations and Productivity in Financial Services', in April 1998. The book is essentially designed to be a compendium of leading edge thinking and practice in the management of financial services firms. There is no book today that has this focus. It contains ideas that can apply to other service industries. Topics addressed are increasingly important worldwide as the financial services industries consolidate and search for innovative new directions and ways to create value in a fiercely competitive environment.
Download or read book Valuing Banks written by Federico Beltrame and published by Springer. This book was released on 2016-06-27 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to overcome the limitations the variations in bank-specifics impose by providing a bank-specific valuation theoretical framework and a new asset-side model. The book includes also a constructive comparison of equity and asset side methods. The authors present a novel framework entitled, the “Asset Mark-down Model”. This method incorporates an Adjusted Present Value model, which allows practitioners to identify the main value creation sources of a particular bank: from asset-based cash flow and the mark-down on deposits, to tax benefits on bearing liabilities. Through the implementation of this framework, the authors offer a more accurate and more specific approach to valuing banks.
Download or read book International Convergence of Capital Measurement and Capital Standards written by and published by Lulu.com. This book was released on 2004 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Lean for Banks written by Bohdan W. Oppenheim and published by CRC Press. This book was released on 2014-11-21 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most banking institutions suffer from numerous inefficiencies, such as poor planning; inadequate coordination and communication; ineffective processes, tools, and workflow; and excessive bureaucracy. Lean for Banks describes in easy language how to use Lean and Six Sigma management practices to significantly improve the efficiency of bank operations. This book shows how to use Lean and Six Sigma management practices to improve the normal daily work in a bank, typically executed in the so-called "back offices." This work involves about 90 percent of bank employees and generates 90 percent of costs. Lean for Banks explains how to organize bank operations better, increase work productivity and quality by working smarter and not harder, make fewer mistakes and decrease rework, and elevate jobs from mundane and repetitive to creative and pleasantly challenging. Most importantly, it shows how to increase the satisfaction of bank customers and in turn enhance bank competitiveness and market share. Lean for Banks is intended for all levels of bank employees: back-office workers, first-level supervisors, middle- and higher-level managers, and corporate executives. It is also intended for all levels of students at schools that teach banking skills—short courses intended for tellers, college courses in advanced banking operations, and continuing education for bank managers and line employees. This book is an entry-level text on Lean and should give readers enough understanding to prepare them for active participation in Lean deployment activities.
Download or read book Shareholder Value Management in Banks written by Leo Schuster and published by Springer. This book was released on 2000-01-04 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book demonstrates how shareholder value analysis has become a valuable instrument of strategy assessment. It illustrates the ways in which management is able to align company policy with the financial goals of its shareholders and describes various methods of value-orientated company planning. Including up-to-date examples and case studies Shareholder Value Management in Banks represents the application of an important conceptual area to an international industry.
Download or read book Commercial Banking written by United States. General Accounting Office and published by . This book was released on 1988 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Lean for Banks written by Bohdan W. Oppenheim and published by CRC Press. This book was released on 2014-11-21 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most banking institutions suffer from numerous inefficiencies, such as poor planning; inadequate coordination and communication; ineffective processes, tools, and workflow; and excessive bureaucracy. Lean for Banks describes in easy language how to use Lean and Six Sigma management practices to significantly improve the efficiency of bank operation
Download or read book Establishing the Antecedents and Outcomes of a Value Creation Strategy in Business Banking written by Mari©±tte Louise Zietsman and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Value is considered the core of business-to-business marketing, and creating superior value from the customers℗þ perspective is key to gaining and maintaining a differentiating advantage in an increasingly competitive and price-sensitive business environment. The quest for differentiation has led to both business managers and researchers paying increasing attention to understanding the factors that shape business customers℗þ perception of value, as well as perceived value℗þs ensuing influence on long-term business relationships. Despite the growing interest in the concept of customer value creation in most business-to-business industries, the business banking industry seems to be lagging behind. In fact, most of the largest banks in the world (e.g., China Construction Bank, HSBC, Deutsche Bank, Barclays) only refer in their mission statements to value creation for the shareholder, while most banks fail to mention customer value at all. While scholarly articles on customer value have increased within the retail banking industry over the last few years, research specifically within the business banking industry remains limited. In order to move banks away from a view of value as a way to optimise short-term financial performance, the purpose of this study is to establish the antecedents and outcomes of business banking customers℗þ perceptions of value with the aim of developing a value creation strategy. The study accordingly develops and tests a conceptual model that depicts a value creation strategy in business banking. This model includes 'perceived value℗þ as its central constituent, along with antecedent- and outcome-related variables. In this research, 'antecedents℗þ relate to price fairness, perceived price, and service quality, while 'outcomes℗þ relate to customer satisfaction and customer loyalty. This research differs from previous research, however, in that it incorporates the multidimensionality of both satisfaction and loyalty to establish how ultimately to secure future revenue through a value offering. Furthermore, this research differs from other research studies in that it was conducted among micro-enterprises ©ز́Ơ0́− that is, businesses that employ only one to two people ©ز́Ơ0́− which is an under-researched target group in the value-satisfaction-loyalty literature. Considering the primary objective set for this study ©ز́Ơ0́− that is, to establish the antecedents and outcomes of perceived value in business banking ©ز́Ơ0́− a descriptive research design was employed, and an online, self-administered survey was used to collect primary data from the target population, which was business banking customers who employed only one to two people. The sample of micro-enterprises was drawn through convenience sampling (a non-probability sampling method) from a business customer database provided by one of the largest banks in South Africa. The final analysed sample consisted of 381 micro-enterprises. Using confirmatory factor analysis to assess the validity of the research model and structural equation modelling to test the hypothesised relationships, the results of the study reveal that price fairness is an important construct to consider in a value creation strategy, as enhanced perceptions of price fairness among micro-enterprises were found to influence both their perceived price and service quality, which in turn influenced micro-enterprises℗þ perception of value. In fact, perceived price and service quality were established as mediators between price fairness and perceived value in service encounters between micro-enterprises and their banks. The results further reveal that economic satisfaction and non-economic satisfaction are direct outcomes of micro-enterprises℗þ perceived value, and that attitudinal and behavioural loyalty are indirect outcomes. The findings indicate that while perceived value had the strongest influence on economic satisfaction, economic satisfaction, in turn, did not lead to repurchase intentions (behavioural loyalty). Rather, non-economic satisfaction mediated the relationship between economic satisfaction and behavioural loyalty, indicating the importance of building personal connections and offering an enjoyable service experience in order to drive loyalty behaviours. This research contributes to theory by being the first to investigate empirically the interrelationships between price fairness, perceived price, service quality, perceived value, economic satisfaction, non-economic satisfaction, attitudinal loyalty, and behavioural loyalty under micro-enterprise business customers. Also, the separation of economic and non-economic satisfaction, and of attitudinal and behavioural loyalty, provides theoretical and managerial insights into how to structure a value creation strategy in the business banking industry to ensure that value is translated into actual purchasing behaviour, resulting in increased revenues and profits for business banks. By specifically conducting this research among micro-enterprises in a developing country that depend on banks for access to finance on competitive terms for their business survival and expansion opportunities, this research further contributes to practice by providing banks with recommendations that, if followed, would ensure that a profitable customer base is retained that can contribute to economic growth and job creation. While the research made several important contributions to both theory and practice, statistically the findings cannot be generalised beyond the scope of this study ©ز́Ơ0́− namely, micro-enterprises as business customers of South African banks. Future research should address this limitation, and address the other limitations reported in the study. Doing so could make for exciting research possibilities.
Download or read book Resolving the Financial Crisis written by C. E. V. Borio and published by . This book was released on 2010 with total page 58 pages. Available in PDF, EPUB and Kindle. Book excerpt: How does the management and resolution of the current crisis compare with the response of the Nordic countries in the early 1990s, widely regarded as exemplary? We argue that, while intervention has been prompter, the measures taken so far remain less comprehensive and in-depth. In particular, the cleansing of balance sheets has proceeded more slowly, and less attention has been paid to reducing excess capacity and avoiding competitive distortions. In general, policymakers have given higher priority to sustaining aggregate demand in the short term than to encouraging adjustment in the financial sector and containing moral hazard. We argue that three factors largely explain this outcome: the more international nature of the crisis; the complexity of the instruments involved; and, hardly appreciated so far, the effect of accounting practices on the dynamics of the events, reflecting in particular the prominent role of fair value accounting (and mark to market losses) in relation to amortised cost accounting for loan books. There is a risk that the policies followed so far may delay the establishment of the basis for a sustainably profitable and less risk-prone financial sector.
Download or read book Credit Risk Measurement written by Anthony Saunders and published by John Wiley & Sons. This book was released on 2002-10-06 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: The most cutting-edge read on the pricing, modeling, and management of credit risk available The rise of credit risk measurement and the credit derivatives market started in the early 1990s and has grown ever since. For many professionals, understanding credit risk measurement as a discipline is now more important than ever. Credit Risk Measurement, Second Edition has been fully revised to reflect the latest thinking on credit risk measurement and to provide credit risk professionals with a solid understanding of the alternative approaches to credit risk measurement. This readable guide discusses the latest pricing, modeling, and management techniques available for dealing with credit risk. New chapters highlight the latest generation of credit risk measurement models, including a popular class known as intensity-based models. Credit Risk Measurement, Second Edition also analyzes significant changes in banking regulations that are impacting credit risk measurement at financial institutions. With fresh insights and updated information on the world of credit risk measurement, this book is a must-read reference for all credit risk professionals. Anthony Saunders (New York, NY) is the John M. Schiff Professor of Finance and Chair of the Department of Finance at the Stern School of Business at New York University. He holds positions on the Board of Academic Consultants of the Federal Reserve Board of Governors as well as the Council of Research Advisors for the Federal National Mortgage Association. He is the editor of the Journal of Banking and Finance and the Journal of Financial Markets, Instruments and Institutions. Linda Allen (New York, NY) is Professor of Finance at Baruch College and Adjunct Professor of Finance at the Stern School of Business at New York University. She also is author of Capital Markets and Institutions: A Global View (Wiley: 0471130494). Over the years, financial professionals around the world have looked to the Wiley Finance series and its wide array of bestselling books for the knowledge, insights, and techniques that are essential to success in financial markets. As the pace of change in financial markets and instruments quickens, Wiley Finance continues to respond. With critically acclaimed books by leading thinkers on value investing, risk management, asset allocation, and many other critical subjects, the Wiley Finance series provides the financial community with information they want. Written to provide professionals and individuals with the most current thinking from the best minds in the industry, it is no wonder that the Wiley Finance series is the first and last stop for financial professionals looking to increase their financial expertise.
Download or read book Establishing the Antecedents and Outcomes of a Value Creation Strategy in Business Banking written by Mari tte Louise Zietsman and published by . This book was released on 2018 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Value is considered the core of business-to-business marketing, and creating superior value from the customers℗þ perspective is key to gaining and maintaining a differentiating advantage in an increasingly competitive and price-sensitive business environment. The quest for differentiation has led to both business managers and researchers paying increasing attention to understanding the factors that shape business customers℗þ perception of value, as well as perceived value℗þs ensuing influence on long-term business relationships. Despite the growing interest in the concept of customer value creation in most business-to-business industries, the business banking industry seems to be lagging behind. In fact, most of the largest banks in the world (e.g., China Construction Bank, HSBC, Deutsche Bank, Barclays) only refer in their mission statements to value creation for the shareholder, while most banks fail to mention customer value at all. While scholarly articles on customer value have increased within the retail banking industry over the last few years, research specifically within the business banking industry remains limited. In order to move banks away from a view of value as a way to optimise short-term financial performance, the purpose of this study is to establish the antecedents and outcomes of business banking customers℗þ perceptions of value with the aim of developing a value creation strategy. The study accordingly develops and tests a conceptual model that depicts a value creation strategy in business banking. This model includes 'perceived value℗þ as its central constituent, along with antecedent- and outcome-related variables. In this research, 'antecedents℗þ relate to price fairness, perceived price, and service quality, while 'outcomes℗þ relate to customer satisfaction and customer loyalty. This research differs from previous research, however, in that it incorporates the multidimensionality of both satisfaction and loyalty to establish how ultimately to secure future revenue through a value offering. Furthermore, this research differs from other research studies in that it was conducted among micro-enterprises ©ز́Ơ0́− that is, businesses that employ only one to two people ©ز́Ơ0́− which is an under-researched target group in the value-satisfaction-loyalty literature. Considering the primary objective set for this study ©ز́Ơ0́− that is, to establish the antecedents and outcomes of perceived value in business banking ©ز́Ơ0́− a descriptive research design was employed, and an online, self-administered survey was used to collect primary data from the target population, which was business banking customers who employed only one to two people. The sample of micro-enterprises was drawn through convenience sampling (a non-probability sampling method) from a business customer database provided by one of the largest banks in South Africa. The final analysed sample consisted of 381 micro-enterprises. Using confirmatory factor analysis to assess the validity of the research model and structural equation modelling to test the hypothesised relationships, the results of the study reveal that price fairness is an important construct to consider in a value creation strategy, as enhanced perceptions of price fairness among micro-enterprises were found to influence both their perceived price and service quality, which in turn influenced micro-enterprises℗þ perception of value. In fact, perceived price and service quality were established as mediators between price fairness and perceived value in service encounters between micro-enterprises and their banks. The results further reveal that economic satisfaction and non-economic satisfaction are direct outcomes of micro-enterprises℗þ perceived value, and that attitudinal and behavioural loyalty are indirect outcomes. The findings indicate that while perceived value had the strongest influence on economic satisfaction, economic satisfaction, in turn, did not lead to repurchase intentions (behavioural loyalty). Rather, non-economic satisfaction mediated the relationship between economic satisfaction and behavioural loyalty, indicating the importance of building personal connections and offering an enjoyable service experience in order to drive loyalty behaviours. This research contributes to theory by being the first to investigate empirically the interrelationships between price fairness, perceived price, service quality, perceived value, economic satisfaction, non-economic satisfaction, attitudinal loyalty, and behavioural loyalty under micro-enterprise business customers. Also, the separation of economic and non-economic satisfaction, and of attitudinal and behavioural loyalty, provides theoretical and managerial insights into how to structure a value creation strategy in the business banking industry to ensure that value is translated into actual purchasing behaviour, resulting in increased revenues and profits for business banks. By specifically conducting this research among micro-enterprises in a developing country that depend on banks for access to finance on competitive terms for their business survival and expansion opportunities, this research further contributes to practice by providing banks with recommendations that, if followed, would ensure that a profitable customer base is retained that can contribute to economic growth and job creation. While the research made several important contributions to both theory and practice, statistically the findings cannot be generalised beyond the scope of this study ©ز́Ơ0́− namely, micro-enterprises as business customers of South African banks. Future research should address this limitation, and address the other limitations reported in the study. Doing so could make for exciting research possibilities.
Download or read book Quality Of Work Life In Commercial Banks written by B. Anitha and published by Discovery Publishing House. This book was released on 1998 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contents: Quality of Work Life, Evolution and Growth of Andhra Bank and The Vysya Bank Ltd., Research Design, Economic Aspects of Quality of Work Life, Working Conditions, Social Aspects of Quality of Work Life, Human Resource Development Aspects of Quality of Work Life, Evaluation and Suggestions.
Download or read book Bank On Yourself written by Pamela Yellen and published by Vanguard. This book was released on 2010-03-23 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Wall Street Journal, USA Today, and BusinessWeek bestseller Bank On Yourself: The Life-Changing Secret to Growing and Protecting Your Financial Future reveals the secrets to taking back control of your financial future that Wall Street, banks, and credit card companies don’t want you to know. Can you imagine what it would be like to look forward to opening your account statements because they always have good news and never any ugly surprises? More than 100,000 Americans of all ages, incomes, and backgrounds are already using Bank On Yourself to grow a nest-egg they can predict and count on, even when stocks, real estate, and other investments tumble. You’ll meet some of them and hear their stories of how Bank On Yourself has helped them reach a wide variety of short- and longterm personal and financial goals and dreams in this book.
Download or read book New Trends in Banking Management written by Constantin Zopounidis and published by Springer Science & Business Media. This book was released on 2002-04-01 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: During the last decades the globalization, the intensified competition and the rapid changes in the socio-economic and technological environment had a major impact on the global economic, financial and business environments. Within this environment, it is clear that banking institutions worldwide face new challenges and increasing risks, as well as increasing business potentials. The recent experience shows that achieving a sustainable development of the banking system is not only of interest to the banking institutions themselves, but it is also directly related to the development of the whole business and economic environment, both at regional and international level. The variety of new banking products that is constantly being developed to accommodate the increased customer needs (firms, organizations, individuals, etc.) provides a clear indication of the changes that the banking industry has undergone during the last two decades. The establishment of new products of innovative processes and instruments for their requires the implementation efficient management. The implementation of such processes and instruments is closely related to a variety of disciplines, advanced quantitative analysis for risk management, information technology, quality management, etc. The implementation ofthese approaches in banking management is in accordance with the finding that empirical procedures are no longer adequate to address the increasing complexity of the banking industry.
Download or read book ANALYZING MOBILE BANKING QUALITY FACTORS UNDER NEUTROSOPHIC SET PERSPECTIVE A CASE STUDY OF TURKEY written by Serpil Altinirmak and published by Infinite Study. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Mobile banking, also known as m-banking, provides low cost, innovative and easily accessible services to customers with technological developments as compared to retail banking. In this context, m-banking quality factors of the banks are considered to be important issues for customers. The aim of this study is to analyze the m-banking quality factors and to rank banks offering this service in Turkey under incomplete, inconsistent and indeterminate information.
Download or read book Credit Risk Management In and Out of the Financial Crisis written by Anthony Saunders and published by John Wiley & Sons. This book was released on 2010-04-16 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: A classic book on credit risk management is updated to reflect the current economic crisis Credit Risk Management In and Out of the Financial Crisis dissects the 2007-2008 credit crisis and provides solutions for professionals looking to better manage risk through modeling and new technology. This book is a complete update to Credit Risk Measurement: New Approaches to Value at Risk and Other Paradigms, reflecting events stemming from the recent credit crisis. Authors Anthony Saunders and Linda Allen address everything from the implications of new regulations to how the new rules will change everyday activity in the finance industry. They also provide techniques for modeling-credit scoring, structural, and reduced form models-while offering sound advice for stress testing credit risk models and when to accept or reject loans. Breaks down the latest credit risk measurement and modeling techniques and simplifies many of the technical and analytical details surrounding them Concentrates on the underlying economics to objectively evaluate new models Includes new chapters on how to prevent another crisis from occurring Understanding credit risk measurement is now more important than ever. Credit Risk Management In and Out of the Financial Crisis will solidify your knowledge of this dynamic discipline.