Download or read book Quality Management in Government Theory and Practice written by and published by Allied Publishers. This book was released on with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Managing with Total Quality Management written by Adrian Wilkinson and published by Red Globe Press. This book was released on 1998 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.
Download or read book Quality Management written by Peter D. Mauch and published by CRC Press. This book was released on 2009-12-17 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the past, when goods and services were simpler, measurement of quality was self-evident. As business became more complicated, so too did the implementation of quality management and our ability to measure it. Ultimately, the practice of quality strayed from being a business practice to become much more of an engineering discipline producing plen
Download or read book Total Quality Management in Government written by Steven Cohen and published by Jossey-Bass. This book was released on 1993-04-02 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: By adopting Total Quality Management (TQM) strategies, business organizations are working smarter and gaining the competitive edge. The authors cite examples of successes of TQM in specific government agencies, including the Treasury Department, to reveal how the principles of TQM can be applied at all levels of government. The book provides numerous charts and diagrams that show concretely how to apply the concepts and techniques of TQM within any governmental organization. The authors offer case examples that detail what organizational changes are to be implemented when TQM is introduced.
Download or read book Handbook of Public Quality Management written by Ronald J. Stupak and published by CRC Press. This book was released on 2019-09-16 with total page 892 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.
Download or read book Proceedings of the 2022 2nd International Conference on Public Management and Intelligent Society PMIS 2022 written by Adeel Luqman and published by Springer Nature. This book was released on 2023-05-19 with total page 924 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is an open access book. The 2nd International Conference on Public Management and Intelligent Society (PMIS 2022) was held on March 18-20, 2022 in Xishuangbanna, China. The aim of the conference is to bring together innovative academics and industrial experts in the field of Public Management and Intelligent Society to a common forum. The primary goal of the conference is to promote research and developmental activities in Public Management and Intelligent Society and another goal is to promote scientific information interchange between researchers, developers, students, and practitioners working all around the world.
Download or read book Handbook of Public Administration Second Edition written by W. Bartley Hildreth and published by CRC Press. This book was released on 1997-09-19 with total page 1274 pages. Available in PDF, EPUB and Kindle. Book excerpt: This bestselling reference examines all major areas in public administration from the enlightening perspectives of history and the five "great" concepts or theories framing each topic, including public budgeting, financial management, decision making, public law and regulation, and political economy. The American Reference Books Annual calls this ". . .stimulating and thought-provoking....thorough and inclusive....a valuable contribution.," and Canadian Public Administration said it is "....impressive...an extremely useful reference tool... the writing and analysis and the scope of the coverage make the volume a good investment for both government and university libraries."
Download or read book Theory and Practice of Public Sector Reform written by Steven Van de Walle and published by Routledge. This book was released on 2016-06-10 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Theory and Practice of Public Sector Reform offers readers differing theoretical perspectives to help examine the process of public sector reform, combined with an overview of major trends in the core areas of the functioning of the public sector. The book consists of three parts, the first addresses a number of conceptual and theoretical perspectives on public sector reform. It shows how different ways of looking at reform reveal very different things. The second part addresses major changes in specific areas of public sectors – 'objects of reform.’ Part three focuses on the study of public sector reform. Aimed at academics, researchers and advanced students; this edited collection brings together many of the most eminent academics in the area of Public Policy and Management seeking to link to theory in part one and insights into specific thematic areas in part two, offering readers a display of theoretical perspectives to look at public sector reform.
Download or read book Outcome Based Performance Management in the Public Sector written by Elio Borgonovi and published by Springer. This book was released on 2017-07-17 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book highlights the use of an outcome-oriented view of performance to frame and assess the desirability of the effects produced by adopted policies, so to allow governments not only to consider effects in the short, but also the long run. Furthermore, it does not only focus on policy from the perspective of a single unit or institution, but also under an inter-institutional viewpoint. This book features theoretical and empirical research on how public organizations have evolved their performance management systems toward outcome measures that may allow one to better deal with wicked problems. Today, ‘wicked problems’ characterize most of governmental planning involving social issues. These are complex policy problems, underlying high risk and uncertainty, and a high interdependency among variables affecting them. Such problems cannot be clustered within the boundaries of a single organization, or referred to specific administrative levels or ministries. They are characterized by dynamic complexity, involving multi-level, multi-actor and multi-sectoral challenges. In the last decade, a number of countries have started to develop new approaches that may enable to improve cohesion, to effectively deal with wicked problems. The chapters in this book showcase these approaches, which encourage the adoption of more flexible and pervasive governmental systems to overcome such complex problems. Outcome-Based Performance Management in the Public Sector is divided into five parts. Part 1 aims at shedding light on problems and issues implied in the design and implementation of “outcome-based” performance management systems in the public sector. Then Part 2 illustrates the experiences, problems, and evolving trends in three different countries (Scotland, USA, and Italy) towards the adoption of outcome-based performance management systems in the public sector. Such analyses are conducted at both the national and local government levels. The third part of the book frames how outcome-based performance management can enhance public governance and inter-institutional coordination. Part 4 deals with the illustration of challenges and results from different public sector domains. Finally the book concludes in Part 5 as it examines innovative methods and tools that may support decision makers in dealing with the challenges of outcome-based performance management in the public sector. Though the book is specifically focused on a research target, it will also be useful to practitioners and master students in public administration .
Download or read book Handbook of Public Administration written by W. Bartley Hildreth and published by Routledge. This book was released on 2018-01-19 with total page 1705 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the publication of the previous edition, the best-selling Handbook of Public Administration enters its third edition with substantially revised, updated, and expanded coverage of public administration history, theory, and practice. Edited by preeminent authorities in the field, this work is unparalleled in its thorough coverage and comprehensive references. This handbook examines the major areas in public administration including public budgeting and financial management, human resourcemanagement, decision making, public law and regulation, and political economy. Providing a strong platform for further research and advancement in the field, this book is a necessity for anyone involved in public administration, policy, and management. This edition includes entirely new chapters on information technology and conduct of inquiry. In each area of public administration, there are two bibliographic treatises written from different perspectives. The first examines the developments in the field. The second analyzes theories, concepts, or ideas in the field’s literature.
Download or read book Improving Service Quality in the Global Economy written by Michael Milakovich and published by CRC Press. This book was released on 2005-08-03 with total page 427 pages. Available in PDF, EPUB and Kindle. Book excerpt: Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of su
Download or read book The Age of Direct Citizen Participation written by Nancy C. Roberts and published by Routledge. This book was released on 2015-01-28 with total page 521 pages. Available in PDF, EPUB and Kindle. Book excerpt: Citizen involvement is considered the cornerstone of democratic theory and practice. Citizens today have the knowledge and ability to participate more fully in the political, technical, and administrative decisions that affect them. On the other hand, direct citizen participation is often viewed with skepticism, even wariness. Many argue that citizens do not have the time, preparation, or interest to be directly involved in public affairs, and suggest instead that representative democracy, or indirect citizen participation, is the most effective form of government. Some of the very best writings on this key topic - which is at the root of the entire "reinventing government" movement - can be found in the journals that ASPA publishes or sponsors. In this collection Nancy Roberts has brought together the emerging classics on the ongoing debate over citizen involvement. Her detailed introductory essay and section openers frame the key issues, provide historical context, and fill in any gaps not directly covered by the articles. More than just an anthology, "The Age of Direct Citizen Participation" provides a unique and useful framework for understanding this important subject. It is an ideal resource for any Public Administration course involving citizen engagement and performance management.
Download or read book Total Quality Management in Local Government written by Matthew Len Duke and published by . This book was released on 1997 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Managing Health Services written by M. G. Harris and published by Elsevier Australia. This book was released on 2006 with total page 534 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Health Services: Concepts and Practice 2nd edition provides a valuable practice resource for health service management students and managers. While new concepts and strategies of multidisciplinary health service management and leadership have been added, the focus remains on providing comprehensive coverage of management topics and issues faced by health services managers.
Download or read book Joseph M Juran written by John Cunningham Wood and published by Psychology Press. This book was released on 2005 with total page 624 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than seventy years, the teachings and writings of Joseph M. Juran have had a profound impact on the quality of the products we buy and use everyday. This collection gathers together key material exploring the impact of Juran's ideas.
Download or read book Organizational Change and Development written by Bob Hamlin and published by Pearson Education. This book was released on 2001 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written jointly by practitioners and academics, the book provides the theoretical underpinnings behind organizational development and practical insights based on real case studies. The first section of the book brings together a review of current thinking in 2003. The middle section comprises a diverse selection of case histories which examine the role of the change agent, both in successes and failures. The final section of the book draws things together by highlighting where generalized insights appear to have emerged from the practice of the contributors, and gives some pointers for moving practice forward into the 21st century. Throughout, the benefit of reflective practice is encouraged and the commentary accompanying each case history demonstrates what can be learned from this. The main aim of the text is to help readers to appreciate more fully the complexities of bringing about organizational change and development, not least the cultural factors in the change process, and the value of using theory and rigorous internal research in a very conscious and focused way to inform, shape and measure their own change agency practice. public sector.
Download or read book Medical Quality Management written by Angelo P. Giardino and published by Springer Nature. This book was released on 2020-08-31 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive medical textbook is a compendium of the latest information on healthcare quality. The text provides knowledge about the theory and practical applications for each of the core areas that comprise the field of medical quality management as well as insight and essential briefings on the impact of new healthcare technologies and innovations on medical quality and improvement. The third edition provides significant new content related to medical quality management and quality improvement, a user-friendly format, case studies, and updated learning objectives. This textbook also serves as source material for the American Board of Medical Quality in the development of its core curriculum and certification examinations. Each chapter is designed for a review of the essential background, precepts, and exemplary practices within the topical area: Basics of Quality Improvement Data Analytics for the Improvement of Healthcare Quality Utilization Management, Case Management, and Care Coordination Economics and Finance in Medical Quality Management External Quality Improvement — Accreditation, Certification, and Education The Interface Between Quality Improvement and Law Ethics and Quality Improvement With the new edition of Medical Quality Management: Theory and Practice, the American College of Medical Quality presents the experience and expertise of its contributors to provide the background necessary for healthcare professionals to assume the responsibilities of medical quality management in healthcare institutions, provide physicians in all medical specialties with a core body of knowledge related to medical quality management, and serve as a necessary guide for healthcare administrators and executives, academics, directors, medical and nursing students and residents, and physicians and other health practitioners.
