Download or read book Quality Improvement in European Public Services written by Christopher Pollitt and published by SAGE Publications Limited. This book was released on 1995-08-11 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the late 1980s, the quality of public services has been a major focus of attention for politicians, managers, and citizens. Unfortunately, most of the material available on how to achieve quality is either set in private sector contexts or confined to a single country. Now, for the first time, Pollitt and Bouckaert portray quality improvement as part of a broader managerial and political strategy, not a set of narrow technical issues. This pioneering volume provides an overview of concepts and methodologies involved in the management of quality improvements and, secondly, offers a set of case studies to illustrate how quality improvements have been achieved, drawing lessons from a spectrum of services in a range of countries. For managers, administrators, and professionals in public services, as well as for academics, consultants, and students of public management, organization studies, this book is a must.

Download or read book Performance Review and Quality in Social Care written by Anne Connor and published by Jessica Kingsley Publishers. This book was released on 1994-01-01 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Performance review has become a major topic in social work. As an all-embracing term, it encompasses broad concepts such as 'quality' and 'accountability' and the specific techniques for measuring and managing performance. This volume is divided into four parts to survey the subject in different areas and to examine its implications from the perspectives of the voluntary sector, management, professional practice, the client, and those implementing performance review. The importance of supervision and the need for proper consultation with carers when making policy decisions are also discussed, as well as such areas as quality assurance schemes and the proper implementation of complaints procedures. Also included is an analysis of performance review and quality in General Practice. The final Part provides a general overview of performance and quality review and examines how effective the Citizen's Charter and other quality assurance schemes are and what they mean when put into practice.

Download or read book Citizens and Service Delivery written by Alaka Holla and published by World Bank Publications. This book was released on 2011-12-01 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: In many low and middle income countries, dismal failures in the quality of public service delivery such as absenteeism among teachers and doctors and leakages of public funds have driven the agenda for better governance and accountability. This has raised interest in the idea that citizens can contribute to improved quality of service delivery by holding policy-makers and providers of services accountable. This proposition is particularly resonant when it comes to the human development sectors – health, education and social protection – which involve close interactions between providers and citizens/users of services. Governments, NGOs, and donors alike have been experimenting with various “social accountability” tools that aim to inform citizens and communities about their rights, the standards of service delivery they should expect, and actual performance; and facilitate access to formal redress mechanisms to address service failures. The report reviews how citizens – individually and collectively – can influence service delivery through access to information and opportunities to use it to hold providers – both frontline service providers and program managers – accountable. It focuses on social accountability measures that support the use of information to increase transparency and service delivery and grievance redress mechanisms to help citizens use information to improve accountability. The report takes stock of what is known from international evidence and from within projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work. It synthesizes experience to date; identifies what resources are needed to support more effective use of social accountability tools and approaches; and formulates considerations for their use in human development. The report concludes that the relationships between citizens, policy-makers, program managers, and service providers are complicated, not always direct or easily altered through a single intervention, such as an information campaign or scorecard exercise. The evidence base on social accountability mechanisms in the HD sectors is under development. There is a small but growing set of evaluations which test the impact of information interventions on service delivery and HD outcomes. There is ample space for future experiments to test how to make social accountability work at the country level.

Download or read book Co Production and Public Service Management written by Victor Pestoff and published by Routledge. This book was released on 2018-10-03 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume compiles a dozen essays, by one of the most prolific proponents of co-production as a solution for many of the challenges facing public services and democratic governance at the outset of the 21st Century. Co-production is considered a partnership between citizens and public service providers that is essential for meeting a growing number of social challenges, since neither the government nor citizens can solve them on their own. These challenges include, among other things, improving the efficiency and effectiveness of public services in times of financial strain; increasing the legitimacy of the public sector after decades of questioning its ability with the spread of New Public Management; promoting social integration and cultural pluralism in increasingly diverse societies when millions of refugees and immigrants are on the move; tackling the threat of burgeoning populism following the rise of anti-immigrant and anti-global parties in many countries in recent years; and finally, finding viable solutions for meeting the growing needs of aging populations in many parts of the world. This volume addresses issues related to the successful development and implementation of a policy shift toward greater citizen participation in the design and delivery of the services they depend on in their daily lives and greater citizen involvement in resolving these tenacious problems, facilitated by the active support of governments across the globe. Moreover, it explores participatory public service management that empowers the front-line staff providing public services. Together with users/citizens they can insure the democratic governance of public service provision.

Download or read book Public Services Or Corporate Welfare written by Dexter Whitfield and published by Pluto Press. This book was released on 2001-01-20 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains the need for public ownership and the welfare state in the face of increasing globalization.

Download or read book The Development Conceptualisation and Implementation of Quality in Disability Support Services written by Jan Šiška and published by Charles University in Prague, Karolinum Press. This book was released on 2021-08-01 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social services for people with disabilities have undergone substantial changes over time, in particular in the past two decades. Whilst lack of affordable and appropriate housing is a barrier to community living for many people with disabilities, it is only one part of the jigsaw. This book traces some of these changes, in particular related to living situation and support available, in a range of different countries and considers the factors that have influenced these changes. This book considers other aspects of what is needed to bring about real change in the lives of all people with disabilities.

Download or read book Quality Social Work written by Robert Adams and published by Bloomsbury Publishing. This book was released on 1998-11-11 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a practical approach to maximising quality in social work that is based on developing a working culture that empowers key stakeholders in the delivery of services, whether these are managers, practitioners, service users or carers. Aiming to transcend the constraints on professionalism imposed by managerialism and the contract culture, it provides a critical appraisal of the main approaches to quality assurance and analyses these in detail in relation to child care, community care, mental health and criminal justice.

Download or read book Social Quality Theory written by Ka Lin and published by Berghahn Books. This book was released on 2015-07-01 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social quality thinking emerged from a critique of one-sided policies by breaking through the limitations previously set by purely economistic paradigms. By tracing its expansion and presenting different aspects of social quality theory, this volume provides an overview of a more nuanced approach, which assesses societal progress and introduces proposals that are relevant for policy making. Crucially, important components emerge with research by scholars from Asia, particularly China, eastern Europe, and other regions beyond western Europe, the theory’s place of origin. As this volume shows, this rich diversity of approaches and their cross-national comparisons reveal the increasingly important role of social quality theory for informing political debates on development and sustainability.

Download or read book Communities in Action written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2017-04-27 with total page 583 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the United States, some populations suffer from far greater disparities in health than others. Those disparities are caused not only by fundamental differences in health status across segments of the population, but also because of inequities in factors that impact health status, so-called determinants of health. Only part of an individual's health status depends on his or her behavior and choice; community-wide problems like poverty, unemployment, poor education, inadequate housing, poor public transportation, interpersonal violence, and decaying neighborhoods also contribute to health inequities, as well as the historic and ongoing interplay of structures, policies, and norms that shape lives. When these factors are not optimal in a community, it does not mean they are intractable: such inequities can be mitigated by social policies that can shape health in powerful ways. Communities in Action: Pathways to Health Equity seeks to delineate the causes of and the solutions to health inequities in the United States. This report focuses on what communities can do to promote health equity, what actions are needed by the many and varied stakeholders that are part of communities or support them, as well as the root causes and structural barriers that need to be overcome.

Download or read book Key Policies for Addressing the Social Determinants of Health and Health Inequities written by Matthew Saunders and published by World Health Organization. This book was released on 2017-09-27 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Evidence indicates that actions within four main themes (early child development fair employment and decent work social protection and the living environment) are likely to have the greatest impact on the social determinants of health and health inequities. A systematic search and analysis of recommendations and policy guidelines from intergovernmental organizations and international bodies identified practical policy options for action on social determinants within these four themes. Policy options focused on early childhood education and care; child poverty; investment strategies for an inclusive economy; active labour market programmes; working conditions; social cash transfers; affordable housing; and planning and regulatory mechanisms to improve air quality and mitigate climate change. Applying combinations of these policy options alongside effective governance for health equity should enable WHO European Region Member States to reduce health inequities and synergize efforts to achieve the United Nations Sustainable Development Goals.

Download or read book Administrative System Innovation and Building a Public Service Oriented Government written by Marc Holzer and published by Cambridge Scholars Publishing. This book was released on 2019-11-15 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the late 1970s until the present day, the New Public Management movement flourished in the United Kingdom, New Zealand, Australia and a number of other countries over the globe. Nowadays, governments across the world are more service-oriented than previously, and administrative system innovations are encouraging new ways of improving public services. Increasingly, more and more countries are witnessing administrative innovations to provide better, quicker, and more efficient and effective service to the public. To this end, this collection of essays highlights public service theory and practices. While some chapters concentrate on innovation in administrative systems, others pay attention to more theoretic and practical issues. A few examine municipal-level public service and innovation, whereas others focus on environment, community policing, public infrastructure, partnership governance, and e-service and e-participation, as well as citizen participation. The book represents an excellent, updated resource for scholars, students and practitioners in the broad field of public administration, public policy, public affairs and public management.

Download or read book Innovation in Information Systems and Technologies to Support Learning Research written by Mohammed Serrhini and published by Springer Nature. This book was released on 2019-11-30 with total page 659 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides glimpses into contemporary research in information systems & technology, learning, artificial intelligence (AI), machine learning, and security and how it applies to the real world, but the ideas presented also span the domains of telehealth, computer vision, the role and use of mobile devices, brain–computer interfaces, virtual reality, language and image processing and big data analytics and applications. Great research arises from asking pertinent research questions. This book reveals some of the authors’ “beautiful questions” and how they develop the subsequent “what if” and “how” questions, offering readers food for thought and whetting their appetite for further research by the same authors.

Download or read book Operations Management for Social Good written by Adriana Leiras and published by Springer Nature. This book was released on 2019-10-14 with total page 1119 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume showcases the presentations and discussions delivered at the 2018 POMS International Conference in Rio. Through a collection of selected papers, it is possible to review the impact and application of operations management for social good, with contributions across a wide range of topics, including: humanitarian operations and crisis management, healthcare operations management, sustainable operations, artificial intelligence and data analytics in operations, product innovation and technology in operations management, marketing and operations management, service operations and servitization, logistics and supply chain management, resilience and risk in operations, defense, and tourism among other emerging Operations Management issues. The Production and Operations Management Society (POMS) is one of the most important and influential societies in the subject of Production Engineering and, as an international professional and academic organization, represents the interests of professionals and academics in production management and operations around the world.

Download or read book What Works written by Nutley, Sandra M. and published by Policy Press. This book was released on 2000-07-19 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: An exploration of how the knowledge gained from research is used to improve the effectiveness of public policy formation and public service delivery. It covers eight areas of public service - health, education, criminal justice, social policy, transport, urban policy, housing and social care.

Download or read book Women s Rights to Social Security and Social Protection written by Beth Goldblatt and published by Bloomsbury Publishing. This book was released on 2014-10-23 with total page 434 pages. Available in PDF, EPUB and Kindle. Book excerpt: This collection examines the human rights to social security and social protection from a women's rights perspective. The contributors stress the need to address women's poverty and exclusion within a human rights framework that takes account of gender. The chapters unpack the rights to social security and protection and their relationship to human rights principles such as gender equality, participation and dignity. Alongside conceptual insights across the field of women's social security rights, the collection analyses recent developments in international law and in a range of national settings. It considers the ILO's Social Protection Floors Recommendation and the work of UN treaty bodies. It explores the different approaches to expansion of social protection in developing countries (China, Chile and Bolivia). It also discusses conditionality in cash transfer programmes, a central debate in social policy and development, through a gender lens. Contributors consider the position of poor women, particularly single mothers, in developed countries (Australia, Canada, the United States, Ireland and Spain) facing the damaging consequences of welfare cuts. The collection engages with shifts in global discourse on the role of social policy and the way in which ideas of crisis and austerity have been used to undermine rights with harsh impacts on women.

Download or read book Management Fads and Buzzwords written by David Collins and published by Psychology Press. This book was released on 2000 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text argues that the fads and buzzwords of management deflect critical inquiry and limit useful action because they present a "ready made" view of the world, which rejects the benefits of theoretical analysis and reflection. The book attempts to "unpack" the "guru industry" and the fads and buzzwords of management to provide a c̀ritical-practical' analysis, designed to allow readers to locate, to understand and to critique management fashion.

Download or read book Managing for Public Service Performance written by Peter Leisink and published by . This book was released on 2021-03-04 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: Through a comparative overview of public administration performance in twenty-eight EU member states, this book takes a critical, multidisciplinary approach to address how management can make a meaningful contribution to the performance of public services.