Download or read book Quality Facility Management written by Stormy Friday and published by John Wiley & Sons. This book was released on 1994-10-28 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management program seems too imposing and costly for your department to undertake. Or maybe you're leery of certain aspects of such a concerted effort, like measuring quality or marketing facility services, because they've never been adequately explained to you. Possessing considerable backgrounds in facility management, Stormy Friday and Dave Cotts understand these uncertainties. In Quality Facility Management, they have pooled their knowledge and experience to develop a comprehensive resource that demystifies the quality movement and shows you how to apply the old-fashioned but enduring commonsense principles of quality management often overshadowed by TQM. Flecked with humor and written as if the authors were simply talking to you, this refreshing new book identifies the five major elements underpinning any effective quality facility management program and takes you step by step through each one in a detailed yet accessible way. Gradually, you learn how to put these elements all together and—by incorporating selected modern techniques—devise a program to meet your specific situation. With the help of real-world examples, checklists, and other how-to aids, Quality Facility Management reveals: Why customers must be the driving force behind your quality effort, how you can exceed customers' performance expectations, and how you can effectively recover from service mistakes How quality facility management has its roots in TQM, what constitutes the major aspects of a TQM program, and how you can implement quality facility management without a full-blown TQM program Which aspects of your operation need to be measured and evaluated, which measuring tools should be used, and how to get your customers involved in the measurement process How to develop a facility marketing plan that increases awareness of your services, improves your image as a provider, and acts as an "insurance policy" in retaining the support of senior management in the face of organizational upheaval How to engineer a program of continuous quality improvement by assuming a specific leadership role, empowering frontline staff, instituting effective customer service training, and partnering with vendors The final chapter provides a bounty of practical case histories of companies that are realizing quality facility management right now, including major organizations like Celestica, Bell Atlantic, Hewlett-Packard, and Lockheed. Here, you'll find ample evidence of quality tools and strategies at work—from interior preventive maintenance crews to staff productivity improvements, infrastructure planning teams to customer satisfaction programs. Indeed, whether you're in the public or private sector, in a large or small facility, part of an in-house organization or a contracted firm, Quality Facility Management enables you to plan, organize, staff, direct, and evaluate for quality, so that you maximize your department's responsiveness to customers and your value to top management. Quality facility management is the only way to do business. Here's the only way to do quality facility management. Facility managers want to answer the call for quality but many feel they don't have the resources or guidance to make it an essential feature of their operation. Total Quality Management programs require too much of them and various aspects of the quality effort, whether it's quality measurement or facility marketing, seem hard to carry out or even beside the point. Finally there's a sensible guide that enables you to build quality into your department simply by applying basic, old-fashioned quality principles and selected modern techniques—Quality Facility Management With the assistance of examples, checklists, and other handy tools, this invigorating resource reveals the five key aspects of quality facility management and shows you how to bring them all together to develop a program that fits your particular circumstances. Emphasizing why your customers are the driving force behind your quality efforts, Quality Facility Management helps you: Surpass customers' performance expectations and recover effectively from even the most damaging mistakes Provide quality facility management without implementing a formal TQM program Accurately measure critical aspects of your operation and act effectively on that feedback Devise a facility marketing plan that enhances your department's image with customers and top management Put a program of continuous quality improvement into effect through leadership, staff training and empowerment, vendor collaborations, and other proven means Packed with case studies of facility managers who are building quality into their operation, Friday and Cotts's Quality Facility Management illustrates how your quest for quality can dramatically upgrade customer and senior management satisfaction—without draining department resources.
Download or read book Quality Facility Management written by Stormy Friday and published by Wiley. This book was released on 1994-10-14 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management program seems too imposing and costly for your department to undertake. Or maybe you're leery of certain aspects of such a concerted effort, like measuring quality or marketing facility services, because they've never been adequately explained to you. Possessing considerable backgrounds in facility management, Stormy Friday and Dave Cotts understand these uncertainties. In Quality Facility Management, they have pooled their knowledge and experience to develop a comprehensive resource that demystifies the quality movement and shows you how to apply the old-fashioned but enduring commonsense principles of quality management often overshadowed by TQM. Flecked with humor and written as if the authors were simply talking to you, this refreshing new book identifies the five major elements underpinning any effective quality facility management program and takes you step by step through each one in a detailed yet accessible way. Gradually, you learn how to put these elements all together and—by incorporating selected modern techniques—devise a program to meet your specific situation. With the help of real-world examples, checklists, and other how-to aids, Quality Facility Management reveals: Why customers must be the driving force behind your quality effort, how you can exceed customers' performance expectations, and how you can effectively recover from service mistakes How quality facility management has its roots in TQM, what constitutes the major aspects of a TQM program, and how you can implement quality facility management without a full-blown TQM program Which aspects of your operation need to be measured and evaluated, which measuring tools should be used, and how to get your customers involved in the measurement process How to develop a facility marketing plan that increases awareness of your services, improves your image as a provider, and acts as an "insurance policy" in retaining the support of senior management in the face of organizational upheaval How to engineer a program of continuous quality improvement by assuming a specific leadership role, empowering frontline staff, instituting effective customer service training, and partnering with vendors The final chapter provides a bounty of practical case histories of companies that are realizing quality facility management right now, including major organizations like Celestica, Bell Atlantic, Hewlett-Packard, and Lockheed. Here, you'll find ample evidence of quality tools and strategies at work—from interior preventive maintenance crews to staff productivity improvements, infrastructure planning teams to customer satisfaction programs. Indeed, whether you're in the public or private sector, in a large or small facility, part of an in-house organization or a contracted firm, Quality Facility Management enables you to plan, organize, staff, direct, and evaluate for quality, so that you maximize your department's responsiveness to customers and your value to top management. Quality facility management is the only way to do business. Here's the only way to do quality facility management. Facility managers want to answer the call for quality but many feel they don't have the resources or guidance to make it an essential feature of their operation. Total Quality Management programs require too much of them and various aspects of the quality effort, whether it's quality measurement or facility marketing, seem hard to carry out or even beside the point. Finally there's a sensible guide that enables you to build quality into your department simply by applying basic, old-fashioned quality principles and selected modern techniques—Quality Facility Management With the assistance of examples, checklists, and other handy tools, this invigorating resource reveals the five key aspects of quality facility management and shows you how to bring them all together to develop a program that fits your particular circumstances. Emphasizing why your customers are the driving force behind your quality efforts, Quality Facility Management helps you: Surpass customers' performance expectations and recover effectively from even the most damaging mistakes Provide quality facility management without implementing a formal TQM program Accurately measure critical aspects of your operation and act effectively on that feedback Devise a facility marketing plan that enhances your department's image with customers and top management Put a program of continuous quality improvement into effect through leadership, staff training and empowerment, vendor collaborations, and other proven means Packed with case studies of facility managers who are building quality into their operation, Friday and Cotts's Quality Facility Management illustrates how your quest for quality can dramatically upgrade customer and senior management satisfaction—without draining department resources.
Download or read book The Facility Management Handbook written by David G. COTTS PE, CFM and published by AMACOM Div American Mgmt Assn. This book was released on 2009-07-22 with total page 677 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on best practices and proven research, The Facility Management Handbook has long been the go-to resource for professionals in the field. Extensively updated for the realities of today’s workplace, the third edition provides readers with the tools and guidance they need to wipe out inefficiency and create a productive facility that integrates people, place, and process. Covering a broad range of topics from space planning and maintenance to benchmarking and outsourcing, readers will gain practical insight into how they can: • design, construct and maintain facilities using sustainable practices • provide a safe, attractive work environment that supports productivity • ensure that facility plans match organizational needs • plan and control capital expenditures • address critical security and emergency preparedness issues Complete with case studies and indispensable information on sustainability and post-9/11 security concerns, this is still the ultimate resource for facility managers.
Download or read book The Facility Management Handbook Chapter 29 Managing Quality Facilities written by and published by . This book was released on with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Facility Management Handbook written by Kathy Roper and published by AMACOM. This book was released on 2014-07-23 with total page 670 pages. Available in PDF, EPUB and Kindle. Book excerpt: The wide-ranging umbrella of facility management covers everything from technology systems to disaster recover planning to zoning compliance…and that’s just getting started. Facilities management is a multidisciplinary function that requires a deep knowledge of the entire business and physical planning cycle. Undoubtedly, the sheer scope of duties requires a far-reaching reference for staying abreast of the latest innovations and best practices. The Facility Management Handbook is the answer. This guide shares insightful overviews, case studies, and practical guidelines that pave the way for successful planning, budgeting, real estate transactions, construction, emergency preparedness, security, operations, maintenance, and more. The thoroughly revised fourth edition examines cutting-edge technologies and includes new information on: Building Information Modeling (BIM) Contracting and project management methods FASB and IASB requirements Distributed working Sustainability reporting and more The Facility Management Handbook is the one-stop resource every facility manager must have to master a broad scope of duties while staying current on innovations and best practices.
Download or read book Facility Management written by Edmond P. Rondeau and published by John Wiley & Sons. This book was released on 2017-07-27 with total page 648 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the moment it was first published, Facility Management became the ultimate reference for facility and design professionals who want to create a productive workplace that corresponds to the short- and long-term goals of their corporation. This Second Edition provides complete, fully up-to-date information and guidance on the evolving facility management profession that will help facility professionals and their service providers meet and exceed these goals.
Download or read book Quality programs in facility management written by and published by . This book was released on 1992 with total page 8 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The 10 Best Performing Facility Management Service Providers 2023 July Special Edition written by The Business Fame Magazine and published by The Business Fame. This book was released on 2023-07-06 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Business Fame's latest edition “The 10 Best Performing Facility Management Service Providers: 2023” has featured leading facility management service playing a vital role in shaping the industry's future strategies in terms of communication, education, training, and overall engagement with the outsourcing industry. The cover has Corvus Janitorial Systems, established in 2004, a leading provider of high-quality janitorial services. With a commitment to creating cleaner, healthier, and safer environments, Corvus offers a diverse range of cleaning and disinfection solutions. Their services cater to various establishments such as medical offices, businesses, schools, daycares, universities, industrial spaces, recreational facilities, and government buildings. Recognizing the unique needs of each facility, Corvus works closely with its extensive community of cleaning business owners. Over the years, Corvus has not only excelled in commercial cleaning but also emerged as a leader in franchising. Their mission to improve lives through business ownership and independence has been a driving force. By providing customers with clean, healthy, and vibrant workplaces that foster safety and productivity, Corvus believes it can make a positive impact on people's lives. Particularly in these uncertain and unsettling times, the founding objective of "Making Lives Better" has gained even more significance and urgency. Corvus Janitorial Systems remains dedicated to fulfilling this mission and continuing to be a transformative force in the janitorial services industry. In this special edition, let us share similar, interviews with many such dedicated organizations in order to raise awareness about their contributions to making the world a better place.
Download or read book Service Quality for Facilities Management in Hospitals written by Low Sui Pheng and published by Springer. This book was released on 2016-05-12 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction. The book also features valuable supplementary materials, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management. The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hospitals. Although the book was written from the perspective of FM service quality for hospitals, the findings and recommendations are also relevant for other non-healthcare sectors where appropriate lessons may also be drawn for FM and service quality in general. It will particularly benefit Quality Managers, Facilities Managers and Hospital Administrators.
Download or read book The Potential of Quality Management Systems to Improve Facility Management in Service Industries written by and published by . This book was released on 1994 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Sustainable Facility Management written by John P. Fennimore and published by Prentice Hall. This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: For diverse courses in facilities management and sustainability, including capstone courses in facility management degree programs; and for certificate programs in sustainable management. This all-encompassing text thoroughly illuminates the methods, "how-to" skills, equipment, and best practices of modern facility management. Emphasizing practical operational aspects of sustainable facility management, Sustainable Facility Management covers many topics that are absolutely essential to sustainability -- some of them covered in no other text. Embracing multiple subject areas, it can easily be used as the main text for a capstone course of a facility management degree program. Topics covered include: organizational structure; cultural issues associated with property/facility management; career opportunities; financial, construction, and emergency management; environmental issues; HVAC, energy, and water management; green building; strategic management, and more. Throughout, chapter questions, assignments, photos, and diagrams help students deepen their understanding. These are complemented by many first-hand insights about effective facility management.
Download or read book The Facility Management Handbook written by David G. Cotts and published by Amacom Books. This book was released on 1999 with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shows that the management of a company's facilities, from boiler room to board room, can maximize productivity and profits. The entire facility management area - planning, leadership, managing the design process, managing finances, leasing, operations, maintenance and benchmarking - is covered.
Download or read book Facilities Management written by Doug Pearson and published by . This book was released on 2020-07-17 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Businesses expect facility managers to lead in a variety of ways--technically, socially, during times of crisis, and during change. All the while, they must control costs and improve service. In addition, leadership in facility management should occur in all directions: downward to staff, sideways to colleagues and upward to senior management. We have the responsibility to develop the facility management department into a professional operation, train and re-train staff, establish procedures and conduct quality assurance and performance management. The ideal facility manager must have Aristotle's logic and Solomon's wisdom, a priest's discretion, and a gambler's poker face, a lawyer's shrewdness and a marketing director's charm, a gladiator's guts, a marathon runner's perseverance and a sprinter's speed, a leatherneck's toughness and a dancer's agility, lots of good luck and 30 hours per day. How do we achieve such a daunting task? This textbook introduces some human aspects of facilities management. More importantly, it raises awareness of these topics and offers facilities managers the knowledge to improve their performance through simple mindfulness of their significance. Facilities Management: What Really Matters covers eight critical areas. These include basic human needs, emotional intelligence, change management, conflict management, motivation, recognition, power of positive attitude, and customer service. As a bonus, the text includes PowerPoint slides, recommended videos, and a quiz at the end of each chapter.
Download or read book Integrated Facilities Management written by Massachusetts. Office of Facilities Management and Maintenance and published by . This book was released on 2015 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Federal Facilities Beyond the 1990s Ensuring Quality in an Era of Limited Resources written by National Research Council and published by National Academies Press. This book was released on 1997-04-20 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Facility Management written by British Standards Institute Staff and published by . This book was released on 2012 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management, Service industries, Construction works, Business facilities, Administrative facilities, Organizations, Enterprises, Consumer-supplier relations, Personnel, Maintenance, Service contracts, Vocabulary, Terminology
Download or read book The Facility Manager s Guide to Finance and Budgeting written by David G. Cotts and published by Amacom Books. This book was released on 2004 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publisher Fact Sheet The first primer to teach facility managers financial skills that will help them sell their department to senior management, win funds for crucial projects, & to become fully integrated into an organization.