Download or read book Quality Behavior and the Bottom Line written by Jerry Pounds and published by Createspace Independent Publishing Platform. This book was released on 2015-03-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a must-read for anyone who has implemented a quality improvement initiative but has not achieved or sustained the desired results. It describes the element that is commonly overlooked by many quality processes; the failure to specifically identify the critical behaviors needed to improve quality and to sustain the quality improvement initiative. The authors provide a detailed understanding of where quality processes typically break down and how they work better with a focus on the right behaviors. The book provides a blueprint for engaging employees in a behavior-based quality system that can achieve significant quality improvement for any organization.

Download or read book Focused Quality written by Paul Murphy and published by CRC Press. This book was released on 1994-08-01 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focused Quality: Managing for Results is a book about using quality improvement as a means to enhance bottom line results. Written for managers in industry, services, healthcare and government, this important new book provides a focused approach on how to target critical improvement initiatives and insure their success. Prepare - Plan - Deploy - Transition are the steps in the improvement process that are covered in detail. Included are examples of how organizations have successfully accomplished each step. Practical lessons on how to and how not to implement quality and process improvement initiatives are given. Process assessment is crucial to identifying the importance of a process and defining the scope of what is involved in order to improve it. Before deciding to refine, redesign or reengineer an assessment is needed. Focused Quality: Managing for Results not only shows you how to do an assessment but also how to apply the results to improve the bottom line. Application is emphasized throughout the book with the focus on the managers role in leading the change effort. The authors have provided a set of questions that management should answer to determine if their organization is ready to effectively implement the improvement process. Realizing that even the best plans can go astray there is also a diagnostic check sheet to pinpoint the causes of and solutions for process improvement failures.

Download or read book Linking Quality to the Bottom line written by David E. Johnson and published by . This book was released on 1993 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Unleash Quality written by Arron S. Angle and published by Quality Press. This book was released on 2019-03-11 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality has been around for years-why would it need to be unleashed? The truth is, the power of quality comes from actions that stem from behaviors-behaviors that apply to every department within a company. In other words, a company's culture. For years, these behaviors have been restrained. Quality has been focused in segments of a company's population, rather than applied to every department from top to bottom. This is where most companies fail in their deployment of quality-by not treating it as a cultural imperative. The aim of this book is to provide guidance on how to correct that in your organization. Inside, you'll find what you need to implement a cultural transformation that will drive long-term sustainable growth and improvement to your organization's bottom line. You'll start by learning the aspects of a behavior-based quality culture and how to unleash an organization's potential by adopting and promoting the behaviors and actions associated with compliance, prevention and improvement. Once this is unleashed, real sustainable profit generation begins. You'll then move into how to implement a behavior-based quality culture at your organization. This will include: Recommendations on strategy development. Considerations for organizational structure. How to build metrics by department that drive change. How to maintain a behavior-based culture of quality. Who should read this book? There is truly something in here for everyone. Executives: This book provides foundational knowledge and a how-to approach to unleash quality to achieve bottom-line results. Quality professionals: Use this book as instructional material for staff and managers about the power of quality. Managers: Apply the knowledge from this book to set the pace for a behavior-based quality culture at your organization.

Download or read book Quality Improvement written by William Roth and published by CRC Press. This book was released on 1998-12-18 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality improvement: it's an attractive concept on paper. So why do the vast majority of quality improvement efforts fail? William Roth knows from experience: as a Ph.D in systems theory, an ex-corporate manager, a professor-and the designer (with the AQP) of a national program to deliver training for quality credentials in the systems approach. His belief: enduring quality improvement is an "all or nothing" situation-requiring a systemic approach, with all the key components and integrations in place and fully integrated right from the start. Quality Improvement: A Systems Perspective explains the sometimes surprising historic roots of the quality improvement movement, and outlines the systems theory on which successful models must be built. Readers then gain access to the hands-on, nuts-and-bolts, how-to-get-it-done details of the five critical phases. Three case studies (two in industry, one in health care) support this traditional but currently shunned model. Along with his unique unified view of quality improvement, Roth explains why it is shunned, and why alternative approaches usually do not produce the desired results. Key obstacles to success are directly identified-top-level management, local union leaders, management education. The ultimate culprit, though, is culture-to which Roth suggests how to move organizations in the right direction, from a systems perspective. With one of the most comprehensive overviews of quality management essentials in one volume, Quality Improvement: A Systems Perspective balances theory and modeling with the details of real-life implementation and success.

Download or read book Why Quality is Important and How It Applies in Diverse Business and Social Environments Volume I written by Paul Hayes and published by Business Expert Press. This book was released on 2020-12-24 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: These two volumes are about understanding—why—and application—how—with the aim of providing guidance and introduction to both. Quality is the consistent achievement of the user’s expectations of a product or service. The achievement needs to be “The right thing, right first time, every time, in time.” Beginning with manufacturing and services, it also includes professional, personal, and spiritual dimensions. Variation does not sit happily with consistency and skill in handling risk and opportunity requires competence in the use of statistics, probability, and uncertainty; and needs to complement the critically essential soft dimensions of quality and the overarching and underpinning primacy of personal relationships. There are no clear boundaries to the applicability of quality and the related processes and procedures expressed in management systems, and this is why it matters so much to show “how it applies in diverse business and social environments.” Increasingly, the acceptability of boundaries that are drawn depends on their effect on the user and the achievement of quality, and the latest standards on quality management are explicit on this key point. Quality is everyone’s business, and there is no single professional discipline that can properly express this. Insights, knowledge, experience, best practice, tools, and techniques need to be shared across all kinds of organizational and professional boundaries, and there is no departmental boundary that can stand apart from the organization-wide commitment to quality achievement.

Download or read book Quality on Trial written by Roger J. Howe and published by McGraw-Hill Companies. This book was released on 1995 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: "But Quality on Trial does much more than pinpoint what's gone wrong with quality initiatives over the last few years. In addition to offering a refreshing, much-needed critique of existing practices, the book is a practical, detailed, hands-on guide for forward-looking managers who are committed to linking quality improvement to quantifiable bottom-line results. From its innovative advice on implementing the Quality Review process, which directly links customer information to financial and operational performance ... to its breakthrough new process, TALK2, which helps you tap the wisdom of your frontline employees, Quality on Trial ensures that the next time you ask yourself "Is my quality initiative paying off?" the answer will be a resounding "Yes!" Book jacket."--BOOK JACKET.

Download or read book The Economy of Kindness written by Linda M Cohen and published by . This book was released on 2021-12-22 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Imagine a company culture where employees feel valued, recognized, and empowered enough to go the extra mile for customers and colleagues; where the leadership is able to be authentic, transparent, and connected to their team. The Economy of Kindness: How Kindness Transforms Your Bottom Line provides real life examples of companies that have employed kindness as their secret weapon to build and maintain their organizations." --Back cover.

Download or read book Linking Customer and Employee Satisfaction to the Bottom Line written by Derek R. Allen and published by Quality Press. This book was released on 2002-06-30 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most organizations recognize the impact that both customer and employee satisfaction have on overall financial performance. Actually acting on that information is the hard part. That is the focus of Linking Customer and Employee Satisfaction to the Bottom Line, which focuses on the relationship between customer satisfaction and tangible business outcomes like market share, revenue, and profitability. Intended for advanced service quality managers and marketing researchers with more than a modest exposure to statistical data analysis, this book provides a comprehensive overview of how these data may be related to critical business outcomes. Perhaps more importantly, researchers with mature customer satisfaction systems may use the techniques described in this book to maximize the value of their existing programs. While no technique or methodology can guarantee a strong link between customer satisfaction and key business outcomes, this book can ensure that appropriate scales, variables, and assumptions are used.

Download or read book Teamwork and the Bottom Line written by Ned Rosen and published by Psychology Press. This book was released on 2014-01-02 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume is based on extensive research findings and the author's observation that successful managers are people who understand the dynamics of group interaction and can use that understanding effectively to motivate members of their group to achieve important goals. Blending theory, research, and practice, the book emphasizes a "management through teamwork" strategy in task groups that increases both the quality and quantity of goods and services, improves decision making, and is beneficial to their members. While closely linked to a large body of applied research evidence, Teamwork and the Bottom Line makes liberal use of examples drawn from business oriented publications and from the author's experiences in manufacturing, service, sales, information systems, health care, and other work environments. It includes numerous ideas that can help managers become more secure in their current roles by developing a more complete knowledge base about potential "change levers."

Download or read book Your Customers Perception of Quality written by Baboo Kureemun and published by Productivity Press. This book was released on 2011-04-25 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your Customers' Perception of Quality: What It Means to Your Bottom Line and How to Control It introduces a ground-breaking model for measuring the impact of quality perception on your bottom line. Allowing you to look at quality from an outside-in, truly customer-centric perspective, the authors pave a concrete connection between enhanced customer perception and increased profitability. The book introduces cutting-edge concepts in customer-centric quality—explaining exactly how to identify, plan, cost justify, manage, and deliver consistent improvements to the factors that matter most to your customers. Helping you harness the power of the universal set of tools, techniques, and methods at your disposal in the field of quality, the book: Unveils a model that provides quantifiable information for determining the impact of customer perception on your bottom line Details a strategic model for attaining long-term benefits—including the tools required to make the necessary tactical changes Includes a wealth of customizable tools to help kick-start implementation efforts The text clearly illustrates how to implement methods proven to improve operational efficiencies, foster customer loyalty, and drive increased revenue through positive word of mouth. Complete with helpful checklists, templates, tools, and detailed instructions on how to tailor them to your company, the authors guide you through the path of evaluating, analyzing, and implementing the value-adding adjustments needed to drive profits and boost customer loyalty.

Download or read book Safety and the bottom line written by Frank E. Bird and published by . This book was released on 1996-12-01 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is good evidence that a close relationship exists between management effectiveness & safety performance. A Canadian company says "safety & efficient operation are one & the same thing." Safety is (a) an excellent vehicle for accomplishing nearly everything we have to accomplish; (b) even more it is a brutally sharp measuring tool for telling us the results we are - or are not - getting. In the late 1980s, Paul O'Neill former CEO of ALCOA, proclaimed that safety would be FIRST in all actions. Combined profits for 1988 & 1989 were more than double the total of the 8 previous years. Mr. O'Neill's article, "A New Way To Wake Up A Giant," appeared in Fortune magazine October 22, 1990. Frank E. Bird, Jr. & Ray J. Davies, internationally known safety leaders, describe in detail; the reasons these positive benefits accompany the application of a good safety program in a just released, 325 page book, SAFETY & THE BOTTOM LINE. "Safety Develops a Quality Prone Environment," is typical of chapters describing Bottom Line benefits from the good, human relationship, value of safety, that was recognized as early as 2200BC in the Hammurabi Code. For further details, please call or write the publisher: FEBCO, P.O. Box 345, Loganville, GA 30249. Phone: 770-466-5113, FAX: 770-466-7716.

Download or read book The Values Based Safety Process written by Terry E. McSween and published by Wiley. This book was released on 1995-03-08 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "[The Values-Based Safety Process] teaches both the mechanics of how to design and implement a behavioral safety process in any organization, and the importance of creating an environment where everyone actively cares about their fellow employees and associates… It will help you make a difference in your organization." — E. Scott Geller Behavioral Safety Expert The Values-Based Safety Process Improving Your Safety Culture with a Behavioral Approach by Terry E. McSween There’s been a lot written in the past few years about the theoretical aspects of behavioral safety. Safety professionals like you, however, have been looking for guidance on how you can put these sound ideas into practice to make your company safer and more productive. Finally, with the arrival of Terry McSween’s The Values-Based Safety Process, that guidance is here. For the first time, at your fingertips, are all the basic tools and step-by-step procedures you’ll require to design and implement an effective, ongoing behavioral safety approach that’s tailored to fit your company’s specific operations and needs. This unique handbook incorporates the key concepts of organizational change and continuous improvement into this modern and practical values-based program. Packed with worksheets, checklists, and decision guidelines designed to help you expedite the creation of a results-producing behavioral safety process, this handbook shows you how to: define and establish basic interpersonal values and pinpoint safety practices and behaviors that exemplify those values accurately assess your company’s current safety posture build management support for the new value-added safety process gather and analyze the information necessary for safety planning create safety teams and safety incentive programs enhance feedback and involvement procedures to troubleshoot problems and maintain employee support ensure continuation of the behavioral safety process An essential working reference for every executive, manager, supervisor, and safety professional who’s responsible for the well-being of employees in the nation’s industrial manufacturing and processing plants, The Values-Based Safety Process will enable you to dramatically improve safety, boost worker morale, reduce on-the-job injuries, and strengthen your company’s bottom line.

Download or read book Values Based Safety Process written by Terry E. McSween and published by Wiley. This book was released on 2003-06-16 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Behavior-Based Safety, based on the work of B.F. Skinner, includes identifying critical behaviors, observing actual behaviors and providing feedback that lead to changed and improve behavior. The Values-Based Safety Process: Improving Your Safety Culture with a Behavioral Approach, Second Edition provides a concise and practical guide for implementing a behavior-based safety system within any organization. Includes two new chapters on hot topics in behavioral safety, isolated workers, and the role of leadership in supporting behavorial safety. Updated examples of the observation checklist. New case studies covering large plants of 1,200 workers or more.

Download or read book Unleash Quality written by Arron S. Angle and published by Quality Press. This book was released on 2019-03-11 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality has been around for years—why would it need to be unleashed? The truth is, the power of quality comes from actions that stem from behaviors—behaviors that apply to every department within a company. In other words, a company’s culture. For years, these behaviors have been restrained. Quality has been focused in segments of a company’s population, rather than applied to every department from top to bottom. This is where most companies fail in their deployment of quality—by not treating it as a cultural imperative. The aim of this book is to provide guidance on how to correct that in your organization. Inside, you’ll find what you need to implement a cultural transformation that will drive long-term sustainable growth and improvement to your organization’s bottom line. You’ll start by learning the aspects of a behavior-based quality culture and how to unleash an organization’s potential by adopting and promoting the behaviors and actions associated with compliance, prevention and improvement. Once this is unleashed, real sustainable profit generation begins. You’ll then move into how to implement a behavior-based quality culture at your organization. This will include: -Recommendations on strategy development.-Considerations for organizational structure.-How to build metrics by department that drive change.-How to maintain a behavior-based culture of quality.Who should read this book? There is truly something in here for everyone. -Executives: This book provides foundational knowledge and a how-to approach to unleash quality to achieve bottom-line results.-Quality professionals: Use this book as instructional material for staff and managers about the power of quality.-Managers: Apply the knowledge from this book to set the pace for a behavior-based quality culture at your organization.

Download or read book Why the Bottom Line Isn t written by Dave Ulrich and published by John Wiley & Sons. This book was released on 2003-05-26 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers a broad view of leadership and shareholder value based on multiple business disciplines In Why the Bottom Line Isn't! authors Dave Ulrich and Norm Smallwood argue that sustainable shareholder value comes increasingly from assets not accounted for on an organization's balance sheet. These assets include a company's reputation, its ability to attract talent, and its ability to react quickly to new opportunities in the marketplace. Why the Bottom Line Isn't! harnesses research from a number of disciplines including human resources, finance, and leadership to establish a hierarchy of such intangibles. The authors extrapolate from these intangibles to establish leadership tools that will help create sustainable shareholder value. The book offers a broad, expansive perspective on leadership while eschewing convoluted theory for concrete practice. Dave Ulrich, Ph.D., ([email protected]) has been listed by BusinessWeek as the top "guru" in management education. He has co-authored 10 books and over 100 articles, serves on the Board of Directors of Herman Miller, and has consulted with over half of the Fortune 200 companies. He is currently on professional leave as Professor at the University of Michigan to serve as Mission President for the Church of Jesus Christ of Latter-day Saints in Montreal. Norm Smallwood ([email protected]) is co-founder of Results-Based Leadership (www.rbl.net), which provides education and consulting services based on this book as well as the ideas in Results-Based Leadership: How Leaders Build the Business and Improve the Bottom Line, which he co-authored with Ulrich. He has led leadership development, business strategy, organization capability, change management, and HR projects for a wide variety of clients spanning multiple industries.

Download or read book Customer Relationship Management written by Jon Anton and published by . This book was released on 2002 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This work recommends initiatives for improving customer service and managing change, describing methodologies geared toward building relationships through customer-perceived value instruments, monitoring customer relationship indices, and changing the corporate culture and the way people work. Anton is director of benchmark research at Purdue University's Center for Customer-Driven Quality. Petouhoff works in the private sector. Annotation copyrighted by Book News, Inc., Portland, OR.