Download or read book The Ombudsman Enterprise and Administrative Justice written by Trevor Buck and published by Routledge. This book was released on 2016-02-17 with total page 309 pages. Available in PDF, EPUB and Kindle. Book excerpt: The statutory duty of public service ombudsmen (PSO) is to investigate claims of injustice caused by maladministration in the provision of public services. This book examines the modern role of the ombudsman within the overall emerging system of administrative justice and makes recommendations as to how PSO should optimize their potential within the wider administrative justice context. Recent developments are discussed and long standing questions that have yet to be adequately resolved in the ombudsman community are re-evaluated given broader changes in the administrative justice sector. The work balances theory and empirical research conducted in a number of common law countries. Although there has been much debate within the ombudsman community in recent years aimed at developing and improving the practice of ombudsmanry, this work represents a significant advance on current academic understanding of the discipline.
Download or read book Public Sector Ombudsman Review written by Great Britain. Parliament. House of Commons. Public Administration Committee and published by . This book was released on 2000 with total page 13 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Public Administration Committee Public Sector Ombudsman Review Minutes of Evidence written by Great Britain. Parliament. House of Commons and published by . This book was released on 1999 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Responsive and accountable written by Great Britain: Parliamentary and Health Service Ombudsman and published by The Stationery Office. This book was released on 2011-10-25 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report reveals complaint handling across government to be inconsistent, haphazard and unaccountable, operating without any overarching design, overall standards or common performance framework. This is unhelpful for people who want to change their experience of interacting with a public service by making a complaint. It also means opportunities to improve public services through complaint handling are being missed. There is no shared view across government of the standard of complaint handling that a member of the public can reasonably expect. Complainants may be required to navigate anything between one and four stages of a complaint procedure before 'local resolution' is completed and the complainant can bring their complaint to the Ombudsman. The absence of any clear methodology or machinery to share best practice, or ensure lessons from complaints are learnt across government departments, increases the likelihood of the same mistakes being repeated again and again. The Ombudsman's Principles of Good Complaint Handling are a good starting point for government in the task of ensuring that all departments share an understanding of the importance of fairness, transparency, and accountability. But there is a need for strong leadership from the top, committed to developing a culture across the civil service that values complaints. The report covers the survey of departments, case studies, and gives statistics on complaint handling and the financial costs of poor complaint handling.
Download or read book Real People Real Problems written by Jo Harris-Wehling and published by National Academies. This book was released on 1995 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Public Administration Select Committee Public Sector Ombudsman Review Minutes of Evidence 21 June 2000 Vote written by and published by . This book was released on 2000 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Public Administration Select Committee Public Sector Ombudsman Review Minutes of Evidence 28 June 2000 Vote written by and published by . This book was released on 2000 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Responsive and Accountable written by Great Britain. Parliamentary and Health Service Ombudsman and published by . This book was released on 2012-12-11 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report looks at the way government departments and agencies manage complaints. The report shows what happens when complaints are handled badly, from the perspective of the individual who go on to complain to the ombudsman. The results of the ombudsman review are: (i) over a third of people who want to complain, don't do so; (ii) the public lack confidence in the system; (iii) processes are long and unwieldy; (iv) lessons from mistakes are not being shared; (iv) when people do complain, they lack confidence that anything will change as a result. The review is divided into six chapters.
Download or read book Research Handbook on the Ombudsman written by Marc Hertogh and published by Edward Elgar Publishing. This book was released on 2018-11-30 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt: The public sector ombudsman has become one of the most important administrative justice institutions in many countries around the world. This international and interdisciplinary Research Handbook brings together leading scholars and practitioners to discuss the state-of-the-art of ombudsman research. It uses new empirical studies and competing theoretical explanations to critically examine important aspects of the ombudsman’s work. This comprehensive Handbook is of value to academics designing future ombudsman studies and practitioners and policymakers in understanding the future challenges of the ombudsman.
Download or read book The Organizational Ombudsman written by Charles L. Howard and published by American Bar Association. This book was released on 2010 with total page 678 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to address issues that arise in litigation; a comprehensive presentation of various legal issues associated with organizational ombudsman programs;and numerous examples of how ombudsmen function in their organizations to illustrate how they are effective in addressing issues that people would not otherwise raise.
Download or read book Ombudsmen at the Crossroads written by Nick O'Brien and published by Springer. This book was released on 2017-01-23 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book charts the evolution of the Legal Services Ombudsman for England and Wales. Established in 1990, it had a statutory remit that explicitly recognized its dual responsibility for consumer dispute resolution and democratic accountability. It was replaced in 2010 by a very different type of ombudsman institution. The book describes how the Ombudsman reconciled its different roles and how far it succeeded in changing the mentality of the legal profession. The authors relate the Ombudsman’s successes and failures to current debates facing the ombudsman and regulatory community, and highlight the continuing potential of the ombudsman institution. The ombudsman institution emerges as a ‘third way’ between the courts and various forms of alternative dispute resolution, and as a creative and democratic means of responding to public grievance.
Download or read book Review of the Public Sector Ombudsmen in England written by Philip Collcutt and published by . This book was released on 2000 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Ombudsmen written by Mary Seneviratne and published by Cambridge University Press. This book was released on 2002-09 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: Part of Butterworths 'Law in Context Series', this is a description and evaluation of the UK public sector ombudsman system, focusing on the Parliamentary, Health Service and Local Government ombudsmen in England. It also covers the public sector ombudsmen in Scotland, Wales and Northern Ireland.
Download or read book Ombudsmen in the Public Sector written by Mary Seneviratne and published by . This book was released on 1994 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Review of the Office of the Ombudsman written by Ontario. Legislative Assembly. Standing Committee on the Ombudsman and published by Standing Committee on the Ombudsman. This book was released on 1993 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Ombudsman Act was passed in 1975. Since that time, no general review of the effectiveness of the Office of the Ombudsman or the Act in meeting their objectives had been undertaken. It was concluded that since much has changed since the Act was first passed, a more general review of the Office should be conducted. The report is organized into two halves. The first half is devoted to examining issues related to the Ombudsman's mandate, power and procedures. This includes developments with respect to the scope of the Ombudsman's function, matters related to the Ombudsman's accessibility, the process for reviewing complaints and the Ombudsman's jurisdiction. The second half of the report examines in considerable detail the Ombudsman's relationship with the government and the Legislature.
Download or read book The Parliamentary Ombudsman written by Great Britain: Parliamentary and Health Service Ombudsman and published by The Stationery Office. This book was released on 2007-03-27 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication contains an article by Dr Richard Kirkham, Lecturer in the School of Law at Sheffield University, on the history of the post of Parliamentary Ombudsman to mark the 40th anniversary of its establishment, together with a foreword written by the current postholder, Ann Abraham. The paper discusses the origins of the Office and its creation through the Parliamentary Commissioner Act 1967, as well as its existing and future role, the changing landscape of the administrative justice system and possible amendments to Office's powers. The paper concludes that "a few required amendments aside, the Parliamentary Commissioner Act remains a good piece of legislation and the constitution is much stronger for the Parliamentary Ombudsman. As well as improving the power of the citizen to gain redress, as was originally intended, Parliament itself has gained a valuable tool in the ongoing process of calling the government to account."
Download or read book Review of the State Ombudsman s Office written by South Australia. Public Service Board and published by . This book was released on 1985 with total page 37 pages. Available in PDF, EPUB and Kindle. Book excerpt:
