Download or read book Would You Do That to Your Mother written by Jeanne Bliss and published by Penguin. This book was released on 2018-05-08 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.

Download or read book Proud Parents Guide to Raising Athletic Balanced and Coordinated Kids written by Karen Ronney and published by Thomas Nelson. This book was released on 2008-09-09 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of 34 different publishing awards, this 10-minutes-per-day comprehensive program helps children ages 0 to 6 develop coordination. Tennis pro and master coach Karen Ronney offers a step-by-step handbook with over 200 games for parents who want to jump-start their child's fundamental skills, self-confidence, and sports potential while creating a lifestyle of family fitness. She offers an in-depth explanation of a child's development, their learning styles, with physical and brain anatomy and growth facts, and how simple, fun activities can be the key to unlock their abilities in every area of life. Includes recent scientific and academic research, progress charts, how to incorporate purposeful play, and even helps for families with special-needs kids. Part One: How Your Child Develops Learning Styles Building Better Brains Sensory Integration Fine Motor Development Right- or Left-Handed Gross Motor Development Coordination and Sidedness Rules of Play and Praise Part Two: Games Warm-up and Stretch Crib Capers Athletic Activities One, Two and You Building Blocks for Three Year Olds The Golden Years: Four-to-Six Year Olds

Download or read book My Mom Thinks She s My Volleyball Coach But She s Not written by Julia Cook and published by National Center for Youth Issues. This book was released on 2007-08 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A humorous reminder for parents about sports etiquette for parents with children in volleyball or any other sport.

Download or read book Inhabit Your Joy written by Elena Sonnino and published by . This book was released on 2022-01-31 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Moms Moving On written by Michelle Dempsey-Multack and published by Simon and Schuster. This book was released on 2023-03-07 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trust your gut, take care of yourself, and find new life on the other side with this “straightforward” (Ilene S. Cohen, PhD, award-winning author of When It’s Never About You), empowering guide to divorce for moms. We hear it all the time on the news. The divorce rates are rising. More children are being raised in split homes. But you didn’t think it would happen to you. Luckily, you’re not alone. Popular divorce coach Michelle Dempsey-Multack not only survived her own divorce but figured out how to move on with her life, just like you will, too. Now happily remarried with a blended family, she’s living proof that no matter which “firsts” you might be experiencing as you end your marriage, and no matter how long you stayed with someone who didn’t meet your needs, your best days are ahead. Mom’s Moving On is your “go-to guide” (Dr. Elizabeth Cohen, psychologist and author of Light on the Other Side of Divorce), filled with practical, actionable, and empowering advice from someone who has been through it and has come out the other side. Through Michelle’s guidance, you’ll learn how to navigate your divorce with confidence, adjust to life as a single mother, and shift your perspective to find your way back to your best self. From coparenting to dating as a single mother, you’ll learn how to truly move on and create the life you deserve.

Download or read book Millionaire Moms written by Joyce Bone and published by Morgan James Publishing. This book was released on 2010-03-01 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: An Entrepreneur is Born! Do you need flexibility to raise your children and income for the family budget? Tired of saying "No" to your family because of finances? Do you desire more out of your life? Thirty five millionaire moms share their secrets. Is it possible for an average woman to be a prosperous business woman and an outstanding mom at the same time? The answer is YES! Enter the exciting world of millionaire moms and prepare to create your ideal life. Not only will you be inspired by these women's experiences, you will be equipped to move forward toward your dream life.

Download or read book Slay Like a Mother written by Katherine Wintsch and published by Sourcebooks, Inc.. This book was released on 2019-03-19 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revelatory, inspirational mom book needed for every mom to crush that "never enough" mentality and slay every day! Katherine Wintsch knows firsthand the self-doubt that rages inside modern moms. As founder and CEO of The Mom Complex, she has studied the passions and pain points of moms worldwide to help some of the largest brands develop innovative new products and services. As a working mom of two, she was running in an exhausting cycle of "never enough"—not strong enough, not thin enough, not patient enough, not "mom" enough. In Slay Like a Mother, you'll laugh, you'll cry, and you'll discover eye-opening lessons about: THE MASK YOU'RE WEARING. The one you hide behind when you say everything is "just fine" when it's not. YOUR UNREALISTIC EXPECTATIONS. The goal-setting tactics you're deploying to get ahead could be what's holding you back. THE DIFFERENCE BETWEEN STRUGGLING AND SUFFERING. Being a mother is a struggle — it always has been — but your suffering is optional. Brave, supportive, and insightful, the stories and advice in this book will encourage you to live more confidently, enjoy the present, and become your best self — as a woman, a mother, and beyond. This is the necessary self-esteem and self-care book for new moms, mom experts, and any mom in between. Perfect for fans of Girl Wash Your Face and #IMomSoHard! "Slay Like a Mother is a feisty, clever, and fun blueprint for modern motherhood that belongs on every book shelf and in every diaper bag...As a woman and mother, you'll gain a newfound power, happiness, and ability to leap tall Lego buildings in a single bound."—Erin Falconer, author of How To Get Sh*t Done: Why Women Need to Stop Doing Everything So They Can Achieve Anything ***As featured in The Wall Street Journal and Parade.com***

Download or read book Coaching Athletes to Be Their Best written by Stephen Rollnick and published by Guilford Publications. This book was released on 2019-11-13 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: Part 1. Motivational interviewing -- Part 2. Toolbox -- Part 3. Around the field -- Part 4. MI playbook.

Download or read book Homeschool Mama Self Care written by Teresa Wiedrick and published by . This book was released on 2020-12-02 with total page 358 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you want to thrive as a homeschool mama? In this book Teresa Wiedrick gets to the heart of the issues surrounding your less-than-thriving experience with homeschooling and offers helpful tips and strategies that will take you beyond mere survival. While it contains tips for nurturing the nurturer, it is much more than just another thing for your to-do list. You will feel validated and understood, and enjoy some humor as well. Just starting out? Teresa has wisdom for you as an experienced Mama.

Download or read book Vanilla Mommy written by Bradie Moore and published by Xulon Press. This book was released on 2005 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Moore tells the unique, true story of a young, single white woman who must learn about everything from nappy hair to ashy skin when she adopts a five-year-old African-American girl from the Los Angeles County Department of Children's Services.

Download or read book The Athletic Mom To Be written by Dr. Carol Ann Weis and published by AuthorHouse. This book was released on 2015-05-15 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wanting to exercise during your pregnancy? Trying to balance both roles as a mom and as an athlete? Whether you are a recreational or high performance athlete, a health care or exercise professional, this is a must have book! Based on latest research findings, advice from clinical experts and input from over 40 athletes, this book offers practical information on staying active during these 9 months (and beyond), while addressing many of the common fears and misconceptions.

Download or read book Little Fish Big Question written by Angela Willingham and published by Balboa Press. This book was released on 2020-07-13 with total page 38 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mom?” “Yes, Love?” “Where is the water?" Little Fish asked her mom the same question every morning and every morning she got the same answer. "Practice being still and it will come to you.” But Little Fish was tired of being still, so she decided to go out on her own and find the water. Will the grumpy old octopus help her find it? Or perhaps a school of very busy herring will show her the way. Join Little Fish on the adventure of a lifetime as she searches for the answer to her big question - where is the water? This is an inspiring story with charming illustrations for people of all ages who are brave enough to search for the truth.

Download or read book From Mom and Dad to You written by Kendell J. Kelly and published by Dorrance Publishing. This book was released on 2023-09-25 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt: About the Book From Mom and Dad to You is a book about you and for you, dedicated to all children of this world. It will teach you your first steps, how to count, how to see things around you, how to love, how to reach for the stars, how to enjoy, how to grow, how to listen, how to love animals, how to keep the planet healthy, how to be a true friend to your friends, how to be happy children. The author put all his love for his children in this book and tried to show you how much moms and dads care about you and look forward to being a part of your world. From the moment you saw this world both Mom and Dad are here for you to strike a balance in your lives. Moms and dads are the most important beings in your life when you are little. They give you love that you will share with your loved ones later in life. Through the stories in this book you will find the meaning of love and support that you may need later in life. This is a book that mom and dad will read to you at bedtime or when you are enjoying your time together. This is a book to keep your family together, to enjoy and to laugh with. About the Author Kendell J. Kelly was born on January, 21, 1983 in New York. This is his first children’s book. He has been interested in writing since his earliest days, but he has kept his notes for a long time only for himself in his numerous diary books. He is working heavily on another book that will also quickly see the light of day. He is interested in working with children through sports. He plans to become a basketball coach. He loves to spend time with his children, read, play basketball, and travel. He loves to communicate and interact with people every day, learning from them and his surroundings. He plans to publish many more books in the near future with promises of wisdom and adventure.

Download or read book The Dead Moms Club written by Kate Spencer and published by Seal Press. This book was released on 2017-11-21 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Kate Spencer lost her mom to cancer when she was 27. In The Dead Moms Club, she walks readers through her experience of stumbling through grief and loss, and helps them to get through it, too. This isn't a weepy, sentimental story, but rather a frank, up-front look at what it means to go through gruesome grief and come out on the other side. An empathetic read, The Dead Moms Club covers how losing her mother changed nearly everything in her life: both men and women readers who have lost parents or experienced grief of this magnitude will be comforted and consoled. Spencer even concludes each chapter with a cheeky but useful tip for readers (like the "It's None of Your Business Card" to copy and hand out to nosy strangers asking about your passed loved one).

Download or read book I Am The Last Triplet written by Chaddrick Brown and published by iUniverse. This book was released on 2005 with total page 54 pages. Available in PDF, EPUB and Kindle. Book excerpt: My book is to give encouragement to parents and anyone taking care of children, with health problems. Even with the health problems. They still can have a life. I would like to say thank you to my parents and other parents for taking care of premature babies. Thank you, to people taking care of any handicapped person. I have many permanent health problems, which makes my life hard. I don't complain. I just think of my brothers, smile and continue on. Maybe my book can help handicapped people see, if I can do it, they could too. Maybe I can make enough money to support myself, because nobody will hire me and can't get government assistance until my scoliosis gets worse. My parents have to pay for everything, even this book. I thank God for them.

Download or read book Me and My Friendships written by JoAnn Crohn and published by Rockridge Press. This book was released on 2021-07-06 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Queen Bee Moms Kingpin Dads written by Rosalind Wiseman and published by Harmony. This book was released on 2007-01-30 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: What happens to Queen Bees and Wannabes when they grow up? Even the most well-adjusted moms and dads can experience peer pressure and conflicts with other adults that make them act like they’re back in seventh grade. In Queen Bee Moms & Kingpin Dads, Rosalind Wiseman gives us the tools to handle difficult situations involving teachers and other parents with grace. Reassuring, funny, and unfailingly honest, Wiseman reveals: • Why PTA meetings and Back-to-School nights tap into parents’ deepest insecurities • How to recognize the archetypal moms and dads—from Caveman Dad to Hovercraft Mom • How and when to step in and step out of your child’s conflicts with other children, parents, teachers, or coaches • How to interpret the code phrases other parents use to avoid (or provoke) confrontation • Why too many well-meaning dads sit on the sidelines, and how vital it is that they step up to the plate • What to do and say when the playing field becomes an arena for people to bully and dominate other kids and adults • How to have respectful yet honest conversations with other parents about sex and drugs when your values are in conflict • How the way you handle parties, risky behavior, and academic performance affects your child • How unspoken assumptions about race, religion, and other hot-button subjects sabotage parents’ ability to work together Queen Bee Moms & Kingpin Dads is filled with the kind of true stories that made Wiseman’s New York Times bestselling book Queen Bees & Wannabes impossible to put down. There are tales of hardworking parents with whom any of us can identify, along with tales of outrageously bad parents—the kind we all have to reckon with. For instance, what do you do when parents donate a large sum of money to a school and their child is promptly transferred into the honors program–while your son with better grades doesn’t make the cut? What about the mother who helps her daughter compose poison-pen e-mails to yours? And what do you say to the parent-coach who screams at your child when the team is losing? Wiseman offers practical advice on avoiding the most common parenting “land mines” and useful scripts to help you navigate difficult but necessary conversations. Queen Bee Moms & Kingpin Dads is essential reading for parents today. It offers us the tools to become wiser, more relaxed parents–and the inspiration to speak out, act according to our values, show humility, and set the kind of example that will make a real difference in our children’s lives. Also available as a Random House AudioBook and as an eBook