Download or read book MAGIC written by Tracy Maylett and published by Greenleaf Book Group. This book was released on 2014-10-21 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Five-part Approach to Making Organizations Stronger, More Profitable, and Better Places to Work. Employees and leaders intuitively know that when we find a place where we can throw our hearts, spirits, minds, and hands into our work, we are happier, healthier, and produce better results. Yet, most struggle to understand exactly why we engage in some environments, and don’t in others. Magic introduces the five MAGIC keys of employee engagement—Meaning, Autonomy, Growth, Impact, and Connection—and shows how leaders can help employees achieve higher levels of engagement, as well as how employees can be more successful by taking ownership for their own MAGIC. The Research Based on over 14 million employee survey responses across 70 countries—the most extensive employee engagement survey database of its kind—Magic combines principles of psychology and motivation with solid business concepts. Written by internationally recognized experts in leadership and employee engagement, Dr. Tracy Maylett and Dr. Paul Warner, Magic provides actionable advice that will reduce employee attrition, encourage initiative, drive growth and profit, and increase personal engagement in one’s work. Engaging Content In this book, leaders and employees will find real-world case studies, exercises, assessments, thought-provoking questions, and suggestions that increase engagement on the individual, manager, and organizational levels.

Download or read book Power of Employee Engagement written by Hemant Agarwal and published by . This book was released on 2019-08-05 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: There's a lot of disagreements about what employee engagement is all about. Various research works define employee engagement in different ways. Being a vast subject, employee engagement cannot have a single definition.Different organizations define employee engagement in a different way. Some equate engagement with job satisfaction, others talk about emotional commitment to a person's work and organizations, others use the notion of 'discretionary effort' as an indication that a person is engaged and some relate with employee retention in the organization. Engaged organizations attract talent, retain top performers, and drive results. Positive employee recognition makes every employee feel appreciated, and that leads to better results for your company in the long run.There is no globally agreed definition of engagement amongst the consultants and experts. Here's a selection that represents the most common definitions The term 'employee engagement' is a relatively new one and as well as being described by some as the latest HR fraternity it is muddled and confusing area because of the lack of clarity of definition. There's no wonder that those who are supposed to be responsible for employee engagement often struggle to work out what their job is about to let alone what they are supposed to achieve. The fact is that it is a very complex area because so many different variables determine whether or not someone is engaged. Those variables include factors external to the person, e.g., their manager, the culture of the organization, the pay, and the reward system. They also include internal factors, including the person's personality type, their values, and the meaning they make from their own work.

Download or read book ENGAGEMENT MAGIC written by Tracy Maylett and published by Greenleaf Book Group. This book was released on 2019-01-08 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this new edition, based on new research and double the survey data, ENGAGEMENT MAGIC provides you with an expert approach to increasing workplace engagement. Discover how to engage employees (and yourself) more effectively. Most leaders understand that engaged employees are passionate about their jobs and deliver better results, and most of us know what it’s like to either be engaged or disengaged in a workplace where we spend most of our waking hours. Yet, most don’t understand how engagement really works. Maylett introduces you to the five MAGIC keys of employee engagement—Meaning, Autonomy, Growth, Impact, and Connection—and discusses how leaders can help employees achieve higher levels of engagement, while engaging ourselves in the journey as well. Learn tactics for increasing engagement at all levels of your organization. Based on the most extensive employee engagement survey database of its kind, ENGAGEMENT MAGIC incorporates organizational research with updated case studies, stories, and examples to present you with practical solutions for creating an extraordinary employee experience. In addition, Maylett provides a self-assessment, thought-provoking questions, and specific applications for individuals, managers, and organizations. Benefit from a psychological approach to fundamental business concepts. ​Based on data from over 32 million employee survey responses across 70 countries, ENGAGEMENT MAGIC combines principles of psychology and human motivation with solid business concepts, providing actionable advice for reducing attrition, encouraging initiative, and driving profitable growth at your organization.

Download or read book Manager s Guide to Employee Engagement written by Scott Carbonara and published by McGraw Hill Professional. This book was released on 2012-10-05 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: USE THE POWER OF EMPLOYEE ENGAGEMENT TO IGNITE PASSION, PURPOSE, AND PRODUCTIVITY IN EVERY MEMBER OF YOUR STAFF Successful managers understand that their job is to help employees do their best work, not simply give orders. The Manager's Guide to Employee Engagement shows leaders at all levels how to build relationships that support collaboration and drive meaningful performance improvement. Learn how to: Foster loyalty, trust, and commitment in all your employees Create a culture of positive thinking Empower employees to act as internal entrepreneurs Align employee and organizational values and goals Become "the best boss ever"--without losing sight of business goals Learn how to make your employees engaged and successful--and facilitate your own success at the same time. Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page: Clear definitions of key terms and concepts Tactics and strategies for engaging employees Tips for executing the tactics in the book Practical advice for minimizing the possibility of error Warning signs for when things are about to go wrong Examples of successful engagement tactics Specific planning procedures, tactics, and hands-on techniques

Download or read book Getting to the Heart of Employee Engagement written by Les Landes and published by iUniverse. This book was released on 2012-11-30 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: During the past two decades, few pursuits have captured the passion of American business as fervently as the quest to unleash the power of people. While some of those pursuits have been fruitful, significant employee engagement remains largely untapped. In this captivating tale, author and consultant Les Landes offers a new path to the promised land of extraordinary employee engagement. It begins with a thought-provoking premise about the essential differences between human beings and other living creaturesimagination and free willand how those two qualities are inseparably linked. That premise opens the door to a fresh understanding and appreciation for human nature in the workplace, and it sets the stage for a breakthrough in optimizing employee performance. The book tells the story of two principal characters: Tom Payton, a human resources and employee communications manager whos looking for insights on employee engagement as well as a promotion, and David Kay, an enigmatic consultant who guides Tom on a journey of discovery. Over the course of the story, their conversations run the gamut from the silly to the sublime, from the humorous to the serious, from the novelty of Barney the purple dinosaur to the elegant wisdom of Henry David Thoreau. Together, Tom and David explore essential topics related to employee engagement, such as continuous improvement, performance development, and communication. They also challenge mistaken notions about people in the workplace, and the ideas captured in their dialogue offer approaches to employee engagement based on insights from historically significant thinkers. This unique business fable shows how tapping into the power and purpose of imagination and free will can help you create the type of organization where employees love to work and customers love doing business.

Download or read book The Three Signs of a Miserable Job written by Patrick M. Lencioni and published by John Wiley & Sons. This book was released on 2010-06-03 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: A bestselling author and business guru tells how to improve your job satisfaction and performance. In his sixth fable, bestselling author Patrick Lencioni takes on a topic that almost everyone can relate to: the causes of a miserable job. Millions of workers, even those who have carefully chosen careers based on true passions and interests, dread going to work, suffering each day as they trudge to jobs that make them cynical, weary, and frustrated. It is a simple fact of business life that any job, from investment banker to dishwasher, can become miserable. Through the story of a CEO turned pizzeria manager, Lencioni reveals the three elements that make work miserable -- irrelevance, immeasurability, and anonymity -- and gives managers and their employees the keys to make any job more fulfilling. As with all of Lencioni?s books, this one is filled with actionable advice you can put into effect immediately. In addition to the fable, the book includes a detailed model examining the three signs of job misery and how they can be remedied. It covers the benefits of managing for job fulfillment within organizations -- increased productivity, greater retention, and competitive advantage -- and offers examples of how managers can use the applications in the book to deal with specific jobs and situations. Patrick Lencioni (San Francisco, CA) is President of The Table Group, a management consulting firm specializing in executive team development and organizational health. As a consultant and keynote speaker, he has worked with thousands of senior executives and executive teams in organizations ranging from Fortune 500 companies to high-tech startups to universities and nonprofits. His clients include AT&T, Bechtel, Boeing, Cisco, Sam?s Club, Microsoft, Mitsubishi, Allstate, Visa, FedEx, New York Life, Sprint, Novell, Sybase, The Make-A-Wish Foundation, and the U.S. Military Academy at West Point. Lencioni is the author of six bestselling books, including The Five Dysfunctions of a Team. He previously worked for Oracle, Sybase, and the management consulting firm Bain & Company.

Download or read book Management Techniques for Employee Engagement in Contemporary Organizations written by Sharma, Naman and published by IGI Global. This book was released on 2019-02-15 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: Engaged employees are assets to every company because they are not only more productive but are also open to new ideas and technologies that often lead to significant business outcomes. Businesses need to establish credible antecedents to employee engagement based on their own culture and needs to develop a pool of highly engaged employees. Management Techniques for Employee Engagement in Contemporary Organizations provides theoretical frameworks and the latest empirical research findings on management strategies for the promotion, adoption, and implementation of work engagement policies. The content within this publication examines gamification, employee engagement, and management techniques and is designed for academicians, managers, business professionals, human resources officers, policymakers, and researchers.

Download or read book Service Profit Chain written by W. Earl Sasser and published by Simon and Schuster. This book was released on 1997-04-10 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.

Download or read book Employee Engagement written by Emma Bridger and published by Kogan Page Publishers. This book was released on 2018-08-03 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: An engaged workforce is critical to the high performance and success of any organization. Employee Engagement offers a complete, practical resource for understanding and creating an effective engagement strategy that is aligned to wider business objectives. Supported by a variety of practical tools, features and templates, as well as numerous real-life examples and case studies from organizations such as AXA PPP Healthcare, Capital One, Charles Stanley, EDF Energy and Marks & Spencer, this handbook provides comprehensive coverage of all stages of the engagement process, from planning initiatives to building and measuring their success. This updated second edition of Employee Engagement considers the increasing use of technology in engagement, the role and importance of purpose and trust and the relationship between employee experience and engagement. New online supporting resources include diagnostic tools, templates and additional best-practice case studies. HR Fundamentals is a series of succinct, practical guides for students and those in the early stages of their HR careers. They are endorsed by the Chartered Institute of Personnel and Development (CIPD), the UK professional body for HR and people development, which has over 145,000 members worldwide.

Download or read book The Employee Experience written by Tracy Maylett and published by John Wiley & Sons. This book was released on 2017-01-10 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy Understand employee expectations and bridge the “Expectation Gap” Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee-employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin...and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.

Download or read book Raise Your Team s Employee Engagement Score written by Richard Finnegan and published by AMACOM. This book was released on 2017-10-17 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: An enthusiastic workforce translates into higher productivity and profitability with less turnover and absenteeism. Fully committed workers will give their all every day--and it's your job to make that happen. Employee engagement matters in a company. That is indisputable. And love it or hate it, still the best way to calculate just how engaged your company’s employees are, is the under-utilized employee engagement survey. But this shouldn’t just be busy work, nor should it be underestimated how important these scores are in predicting your company’s success. In Raise Your Team's Employee Engagement Score, a practical, researched-based playbook that's applicable to any type of business with staff, retention expert Richard Finnegan reveals and discusses in depth the keys to increasing employee engagement: Building trust with your team Implementing stay interviews Developing an employee value proposition Hiring employees are self-motivate Measuring progress and forecasting future engagement If you want to see real results in raising your employee engagement survey scores--at no cost--begin implementing the proven techniques in this book now.

Download or read book 12 The Elements of Great Managing written by Gallup and published by Simon and Schuster. This book was released on 2014-12-02 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the largest worldwide study of employee engagement and more than a decade of research, Gallup explains the 12 elements essential to motivating employees and features the inspiring stories of 12 managers who succeeded in these dimensions. More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the elements most important in sustaining workplace excellence. These elements were revealed in the international bestseller First, Break All the Rules. 12: The Elements of Great Managing is that book’s long-awaited sequel. It follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world. Gallup’s study now includes 10 million employee and manager interviews spanning 114 countries and conducted in 41 languages. In 12, Gallup weaves its latest insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology and economics. Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement.

Download or read book Employee Engagement written by Brad Federman and published by John Wiley & Sons. This book was released on 2009-07-30 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: "If you think you know everything it takes to attain associate/employee engagement, put yourself to the test. This book provides a holistic approach to engagement that will create the competitive edge required to succeed in this economy." --Sharon S. Bilgischer, senior manager, logistics global talent, curriculum and documentation, Wal-Mart Stores, Inc. There is clear and mounting evidence that employee engagement keenly correlates to individual, group, and corporate performance in areas such as retention, productivity, customer service, and loyalty. This timely treatment provides a comprehensive framework, language, and process that genuinely connects "People" strategy with "Business" strategy. It offers a research-based blueprint for looking at employee engagement with the same regularity and importance as any other aspect of the organization.

Download or read book 42 Rules of Employee Engagement 2nd Edition written by Susan Stamm and published by Happy About. This book was released on 2012-10 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: '42Rules of Employee Engagement (2nd Edition)' was born out of need for dcorporations, leaders and managers to engage with employees. Depending on whose research you read, as much as three quarters of the global workforce were not engaged! How long could organizations continue down this path and thrive or survive? As overwhelming as these data seem, Susan Stamm began to recognize the solutions are simple and within our reach. Engagement begins and ends with leaders and their day to day actions. It's the little things that make the big difference: how much information the leaders shares, how they approach important conversations, how much control they need, and how well they listen. An organization can be a best place to work, yet have a team no one wants to work on. The reverse is also true and it is almost always related to the leader. A challenge is that leaders often have blind spots, especially leaders that are struggling with their teams. This book include stories that leaders can relate to and that might open the door for them to consider how their actions appear to others. The best way to use this book is as a conversation starter. Take it to lunch with colleagues and discuss a single rule and the implications for your teams. These rules are actionable; when there is a challenge, there is always a specific action or direction recommended for dealing with it. In addition to the actions offered at the end of each rule, Appendix C provides links to more than two full years of free employee engagement activities and tools. If you want better engagement at your company, you should pick up '42Rules of Employee Engagement (2nd Edition)' today.

Download or read book Enhancing Employee Engagement written by J. Lee Whittington and published by Springer. This book was released on 2017-07-26 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an evidence-based approach to understanding declining levels of employee engagement, offering a set of practices that individuals and organizations can adopt in order to improve productivity and organizational performance. It introduces a model outlining how the experience of meaningful work impacts engagement and other organizational attitudes and behaviors. It recognizes the antecedents and consequences of such behavior, recognizing that they must be considered as components of an organizational system rather than in isolation. It will be useful for scholars and practitioners in identifying and remedying the endemic trend of disconnected workers and their negative impact on organizational goals.

Download or read book The Power of Employee Resource Groups written by Farzana Nayani and published by Berrett-Koehler Publishers. This book was released on 2022-06-07 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first authoritative book on building employee resource groups (ERGs) to empower underrepresented employees and positively impact diversity, equity, and inclusion (DEI) efforts within organizations and in society at large. In existence for decades, ERGs originated out of affirmative action policies and have evolved into powerful sources of employee activity and engagement. Organizations can leverage ERGs to support business goals, but ERGs can also play a critical role in creating a more inclusive work environment for marginalized individuals. ERGs represent a balance of serving company interests and empowering employees, offering the opportunity for innovative leadership within organizations. This book is a practical guide on how to manage ERGs effectively and how they inspire a deeper connection between employees and companies while helping us progress toward the DEI goals that we aim to accomplish. Participating in an ERG can help professionals of color and other historically excluded groups advance their careers, thereby increasing diverse representation in leadership. Farzana Nayani provides foundational tools for starting ERGs and outlines the five Ps—purpose, people, processes, planning, and priorities—needed to successfully operate them. Unlike other ERG handbooks, this book is people-centric and socially conscious and thoughtfully takes into account the experiences of employees and leaders during current times. It also serves as a deeper call to action around how ERGs can foster authentic change within organizations, creating transformative impact in the surrounding world.

Download or read book Employee Confidence written by Karen J Hewitt and published by Ecademy Press. This book was released on 2018-04-26 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are your people the change you want to see? Employee Engagement figures are flagging. Employees are disgruntled, stressed or underutilised, or all three. The world is changing faster than ever before, and companies and entire industries are fighting for survival. Employees have never been more needed and valuable. So why are we pursuing the same old unsuccessful Engagement models when accessing the full potential of our human capital has never been more critical? Karen J Hewitt urges us to look at Employee Engagement from a whole new level, with a methodology to bring out a company’s real leadership potential, and within every single employee. A whole host of practical techniques (the new rules of Engagement) bring Employee Confidence to life, showing us how to create workplaces where employees thrive and drive company performance.