Download or read book Performance Indicators for Water Supply Services written by Helena Alegre and published by IWA Publishing. This book was released on 2006-06-30 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a large number of projects both for internal performance assessment and metric benchmarking. Water professionals have benefited from a coherent and flexible system, with precise and detailed definitions that in many cases have become a standard. The system has proven to be adaptable and it has been used in very different contexts for diverse purposes. The Performance Indicators System can be used in any organization regardless of its size, nature (public, private, etc.) or degree of complexity and development. The second edition of Performance Indicators for Water Supply Services represents a further improvement of the original manual. It contains a reviewed and consolidated version of the indicators, resulting from the real needs of water companies worldwide that were expressed during the extensive field testing of the original system. The indicators now properly cover bulk distribution and the needs of developing countries, and all definitions have been thoroughly revised. The confidence grading scheme has been simplified and the procedure to assess the results- uncertainty has been significantly enhanced. In addition to the updated contents of the original edition, a large part of the manual is now devoted to the practical application of the system. Complete with simplified step-by-step implementation procedures and case studies, the manual provides guidelines on how to adapt the IWA concepts and indicators to specific contexts and objectives. The manual includes a new version of the software Sigma Lite incorporating all the new developments and an improved graphical user interface. This new edition of Performance Indicators for Water Supply Services will be an invaluable reference source for all those concerned with managing the performance of the water supply industry, including those in the water utilities as well as regulators, policy-makers and financial agencies.

Download or read book Performance Indicators for Water Supply Services written by Helena Alegre and published by IWA Publishing. This book was released on 2016-09-15 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a large number of projects both for internal performance assessment and metric benchmarking. Water professionals have benefited from a coherent and flexible system, with precise and detailed definitions that in many cases have become a standard. The system has proven to be adaptable and it has been used in very different contexts for diverse purposes. The Performance Indicators System can be used in any organization regardless of its size, nature (public, private, etc.) or degree of complexity and development. The third edition of Performance Indicators for Water Supply Services represents a further improvement of the original manual. It contains a reviewed and consolidated version of the indicators, resulting from the real needs of water companies worldwide that were expressed during the extensive field testing of the original system. The indicators now properly cover bulk distribution and the needs of developing countries, and all definitions have been thoroughly revised. The confidence grading scheme has been simplified and the procedure to assess the results- uncertainty has been significantly enhanced. In addition to the updated contents of the original edition, a large part of the manual is now devoted to the practical application of the system. Complete with simplified step-by-step implementation procedures and case studies, the manual provides guidelines on how to adapt the IWA concepts and indicators to specific contexts and objectives. This new edition of Performance Indicators for Water Supply Services is an invaluable reference source for all those concerned with managing the performance of the water supply industry, including those in the water utilities as well as regulators, policy-makers and financial agencies.

Download or read book Performance Indicators for Water Supply Services written by Renato Parena and published by IWA Publishing. This book was released on 2000-06-30 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: OUT OF PRINT - NEW EDITION NOW AVAILABLE

Download or read book Performance Indicators for Wastewater Services written by R. Matos and published by IWA Publishing. This book was released on 2003-09-30 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Manual of Best Practice Performance Indicators for Wastewater Services provides guidelines for the establishment of a management tool for wastewater utilities based on the use of performance indicators. The publication comprises the text and a CD-ROM with the SIGMA Lite WW software, developed by Instituto Tecnologico del Agua (ITA), Valencia Polytechnic University, Spain. The focus is on those performance indicators considered to be the most relevant for the majority of wastewater utilities, to be used routinely at management level and potentially for metric benchmarking practices. A set of three comprehensive appendices includes a glossary of technical terms, specifications of each parameter required to assess the performance indicators and an introduction to the software with tips for use and an example of application. This product will be an invaluable reference source for all those concerned with managing the performance of wastewater services including customer groups, utility managers and policy-makers, regulators and other stakeholders. Contents Structure of the wastewater PI-System Data reporting Context Information Performance Indicators Implementation Strategy for the PI-System Appendix 1 - Glossary of technical terms Appendix 2 - Data Definition and Processing Rules Appendix 3 ©SIGMA Lite WW

Download or read book Benchmarking Water Services written by Enrique Cabrera Jr and published by IWA Publishing. This book was released on 2011-03-01 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua

Download or read book AquaRating written by Matthias Krause and published by IWA Publishing. This book was released on 2015-10-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Inter-American Development Bank (IDB), in cooperation with the International Water Association (IWA), has developed a rating system that assesses the performance of water and sanitation service providers in a comprehensive way. AquaRating: An international standard for assessing water and wastewater services aims to provide an industry standard for utilities. The innovative rating system seeks the improvement of the service delivered by means of a rigorous and systematic assessment. AquaRating comprises more than 100 assessment elements organized in eight rating areas: Service Quality, Efficiency in the Planning and Execution of Investments, Operating Efficiency, Business Management Efficiency, Financial Sustainability, Access to Service, Corporate Governance, Environmental Sustainability. Each of the assessment elements and consecutively rating areas is assigned a rating (from 0 to 100), which in turn are aggregated into a single rating for the utility. Assessment elements consist of qualitative good practices and quantitative indicators. The total compliance with practices and achievement of the most demanding indicators levels means delivery of an excellent service and, therefore, awards a maximum rating of 100 points. AquaRating takes into account the quality of the information supporting the ratings results by correcting the rating for the reliability level of such information. The rating results are certifiable thanks to an independent audit of the supporting information. The expected benefits of the system are manifold: • Utilities - Identify areas of improvement, receive guidance and monitor progress over time. - Obtain an external and credible performance rating, which contributes to foster reputation, accountability and acceptance by key stakeholders, gain access to new markets and finance, and attract qualified staff. - Get access to a knowledge and assessment framework that fosters continuous learning. • Governments, regulators and development agencies - Use the system to stimulate utilities to maintain or improve their performance and to target technical assistance and finance according to the specific opportunities for improvement identified. • Consumers - Obtain better services in terms of access, quality, efficiency, sustainability and transparency.

Download or read book 2007 Benchmarking and Data Book of Water Utilities in India written by Asian Development Bank and published by . This book was released on 2007 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Losses in Water Distribution Networks written by M. Farley and published by IWA Publishing. This book was released on 2003-03-31 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a best practice manual for addressing water losses in water distribution networks worldwide. Systems and methodologies are presented for improving water loss and leakage management in a range of networks, from systems with a well-developed infrastructure to those in developing countries where the network may need to be upgraded. The key feature of the manual is a diagnostic approach to develop a water loss strategy - using the appropriate tools to find the right solutions - which can be applied to any network. The methods of assessing the scale and volume of water loss are outlined, together with the procedures for setting up leakage monitoring and detection systems. As well as real losses (leakage) procedures for addressing apparent losses, by introducing regulatory and customer metering policies are explained. Suggestions are made for demand management and water conservation programmes, to complement the water loss strategy. Recommendations are made for training workshops and operation and maintenance programmes to ensure skills transfer and sustainability. The manual is illustrated throughout with case studies. Losses in Water Distribution Networks will appeal to a wide range of practitioners responsible for designing and managing a water loss strategy. These include consultants, operations managers, engineers, technicians and operational staff. It will also be a valuable reference for senior managers and decision makers, who may require an overview of the principles and procedures for controlling losses. The book will also be suitable as a source document for courses in Water Engineering, Resource Management and Environmental Management.

Download or read book Improving Transparency Integrity and Accountability in Water Supply and Sanitation written by and published by World Bank Publications. This book was released on 2009-01-01 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume will serve as a useful tool for those who wish to diagnose, analyze, and take action against systemic corruption in the water and sanitation sectors. On a global scale, more than 1 billion people live without access to safe, potable water, in part because of poor governance and corruption. Illegal connections and substantial losses caused by deferred maintenance have eroded the revenues of water utilities, leading to a downward spiral in performance. Embezzlement of funds, bribes for access to illegal water connections, manipulation of meter counters, and collusion in public contracts add to the litany of corrupt practices. This manual will serve as a practical guide for governments, civil society organizations, and citizens themselves in their quest for a model of service provision that responds to the pressing needs of people in the developing world.

Download or read book Strategic Asset Management of Water Supply and Wastewater Infrastructures written by Helena Alegre and published by IWA Publishing. This book was released on 2009-09-14 with total page 553 pages. Available in PDF, EPUB and Kindle. Book excerpt: Water and Wastewater companies operating all around the world have faced rising asset management and replacement costs, often to levels that are financially unsustainable. Management of investment needs, while meeting regulatory and other goals, has required: A better understanding of what customers demand from the services they pay for, and the extent to which they are willing to pay for improvements or be compensated for a reduction in performance Development of models to predict asset failure and to identify and concentrate investment on critical assets Improved management systems Improved accounting for costs and benefits and their incorporation within an appropriate cost-benefit framework Incorporation of risk management techniques Utilisation of advanced maintenance techniques including new rehabilitation failure detection technologies Enhancements in pipeline materials, technologies and laying techniques. These papers developed from LESAM 2007 for inclusion in Strategic Asset Management of Water Supply and Wastewater Infrastructures are focused on the techniques, technologies and management approaches aiming at optimising the investment in infrastructure while achieving demanded customer service standards, and they provide an opportunity to gain access to the latest discussion and developments at the leading-edge in this field. This book will be essential reading for utility operators and managers, regulators and consultants.

Download or read book Measuring and Improving Infrastructure Performance written by National Research Council and published by National Academies Press. This book was released on 1995-01-01 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: The nation's physical infrastructure facilitates movement of people and goods; provides safe water; provides energy when and where needed; removes wastes; enables rapid communications; and generally supports our economy and quality of life. Developing a framework for guiding attempts at measuring the performance of infrastructure systems and grappling with the concept of defining good performance are the major themes of this book. Focusing on urban regions, within a context of national policy, the volume provides the basis for further in-depth analysis and application at the local, regional, state, and national levels.

Download or read book Urban Water Supply Handbook written by Larry W Mays and published by McGraw Hill Professional. This book was released on 2002-05-14 with total page 712 pages. Available in PDF, EPUB and Kindle. Book excerpt: This state-of-the-art resource draws upon the accumulated wisdom of a carefully chosen team of internationally recognized experts selected for their extensive experience in the essential aspects of water supply systems. This industry “who’s who” covers everything from the historical perspectives of urban water supply to planning, safety and security – an especially timely and crucial issue, management, performance indicators, operation, pricing, maintenance, and public-private partnerships. The author includes informative case studies for valuable “real world” perspective.

Download or read book The Issues and Challenges of Reducing Non Revenue Water written by Rudolf Frauendorfer and published by Asian Development Bank. This book was released on 2010-12-01 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improving the efficiency of water utilities and reducing water losses are becoming top priorities in Asia, with its often-limited water resources and rapidly increasing urban population. This publication provides an up-to-date introduction to the subject matter, highlights the complexity of managing non-revenue water (NRW), offers guidance on NRW assessment, and recommends appropriate performance indicators. It is, to a large extent, based on the work of the Water Loss Specialist Group of the International Water Association in the last decade, and is amply complemented by the authors' practical experiences in Asia and in other countries around the world.

Download or read book Improving Water Supply Networks Fit for Purpose Strategies and Technologies written by Stuart Hamilton and published by IWA Publishing. This book was released on 2021-03-15 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: Knowing how to manage the losses from water supply networks and how to get to the next level in bettering your system is a major problem and one that is most common in the majority of water companies worldwide. Sometimes water companies set their sights too high and cannot deliver due to non-realistic targets setting. Of course this is considered or seen as a failure within the company or country when it is really just exceeding expectations of what can be delivered. The aim of System Losses from Water Supply Networks is to assist water companies to identify where they are on the ‘water loss ladder’ and what is required to move to the next level. The book will provide an understanding of what the water companies need to achieve and where they should be aiming for in their efforts to reduce water losses. The book provides useful and practical information on non-revenue water (NRW) issues and solutions enriched with relevant case studies.

Download or read book Water Resource Systems Planning and Management written by Daniel P. Loucks and published by Springer. This book was released on 2017-03-02 with total page 635 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is open access under a CC BY-NC 4.0 license. This revised, updated textbook presents a systems approach to the planning, management, and operation of water resources infrastructure in the environment. Previously published in 2005 by UNESCO and Deltares (Delft Hydraulics at the time), this new edition, written again with contributions from Jery R. Stedinger, Jozef P. M. Dijkman, and Monique T. Villars, is aimed equally at students and professionals. It introduces readers to the concept of viewing issues involving water resources as a system of multiple interacting components and scales. It offers guidelines for initiating and carrying out water resource system planning and management projects. It introduces alternative optimization, simulation, and statistical methods useful for project identification, design, siting, operation and evaluation and for studying post-planning issues. The authors cover both basin-wide and urban water issues and present ways of identifying and evaluating alternatives for addressing multiple-purpose and multi-objective water quantity and quality management challenges. Reinforced with cases studies, exercises, and media supplements throughout, the text is ideal for upper-level undergraduate and graduate courses in water resource planning and management as well as for practicing planners and engineers in the field.

Download or read book Drinking Water Distribution Systems written by National Research Council and published by National Academies Press. This book was released on 2006-12-22 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: Protecting and maintaining water distributions systems is crucial to ensuring high quality drinking water. Distribution systems-consisting of pipes, pumps, valves, storage tanks, reservoirs, meters, fittings, and other hydraulic appurtenances-carry drinking water from a centralized treatment plant or well supplies to consumers' taps. Spanning almost 1 million miles in the United States, distribution systems represent the vast majority of physical infrastructure for water supplies, and thus constitute the primary management challenge from both an operational and public health standpoint. Recent data on waterborne disease outbreaks suggest that distribution systems remain a source of contamination that has yet to be fully addressed. This report evaluates approaches for risk characterization and recent data, and it identifies a variety of strategies that could be considered to reduce the risks posed by water-quality deteriorating events in distribution systems. Particular attention is given to backflow events via cross connections, the potential for contamination of the distribution system during construction and repair activities, maintenance of storage facilities, and the role of premise plumbing in public health risk. The report also identifies advances in detection, monitoring and modeling, analytical methods, and research and development opportunities that will enable the water supply industry to further reduce risks associated with drinking water distribution systems.

Download or read book Watershed Management for Potable Water Supply written by National Research Council and published by National Academies Press. This book was released on 2000-02-17 with total page 569 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 1997, New York City adopted a mammoth watershed agreement to protect its drinking water and avoid filtration of its large upstate surface water supply. Shortly thereafter, the NRC began an analysis of the agreement's scientific validity. The resulting book finds New York City's watershed agreement to be a good template for proactive watershed management that, if properly implemented, will maintain high water quality. However, it cautions that the agreement is not a guarantee of permanent filtration avoidance because of changing regulations, uncertainties regarding pollution sources, advances in treatment technologies, and natural variations in watershed conditions. The book recommends that New York City place its highest priority on pathogenic microorganisms in the watershed and direct its resources toward improving methods for detecting pathogens, understanding pathogen transport and fate, and demonstrating that best management practices will remove pathogens. Other recommendations, which are broadly applicable to surface water supplies across the country, target buffer zones, stormwater management, water quality monitoring, and effluent trading.