Download or read book Patient Satisfaction with Inpatient Pharmacy Services written by Melinda Richardson and published by . This book was released on 1991 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Decentralized Inpatient Pharmacy Service Study Part C Job Satisfaction Between Pharmacists Performing Patient Care Activities and Pharmacists Performing Dispensary Or Supervisory Functions written by Terry Michael Rauch and published by . This book was released on 1980 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pharmacists assigned to 35 Army Medical Treatment Facilities in the United States were requested to complete survey questionnaires designed to assess satisfaction with pay, advancement, working conditions, professional challenge, staffing, and the pharmacy service in general. Pharmacists providing patient care scored significantly higher relative to pharmacists not providing patient care on satisfaction items constituting the factor 'pharmacy services provided'. On the other hand, no significant difference was found between groups for satisfaction with pay, working conditions, opportunity for advancement, or effective communication among nurses, physicians and pharmacists. The findings are discussed relative to job satisfaction and enrichment.
Download or read book Healthcare Administration for Patient Safety and Engagement written by Rosiek-Kryszewska, Aleksandra and published by IGI Global. This book was released on 2018-02-09 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ethical medical treatment is an important aspect of healthcare that is affected by multiple influencing factors in, both private and public, medical organizations. By understanding and adapting the components of the health system to these influencing factors, healthcare can have better outcomes for patients and practitioners. Healthcare Administration for Patient Safety and Engagement provides emerging research on the theoretical and practical aspects of healthcare management for optimal patient care and communication. While highlighting topics, such as clinical communication, ethical dilemmas, and preventive medicine, this book will teach readers about the tools and applications of ethical treatment and hospital behavior in both private and public medical organizations. This book is an important resource for managers and employees of health units, physicians, medical students, psychology and sociology professionals, and researchers seeking current research on healthcare organization and patient satisfaction.
Download or read book Clinical Pharmacy in the United States written by Robert M. Elenbaas and published by . This book was released on 2019-10 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Patient Centered Care for Pharmacists written by Kimberly A. Galt and published by ASHP. This book was released on 2012-02-20 with total page 427 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patient-centered care is at the heart of today’s pharmacy practice, and ASHP’s Patient-Centered Care for Pharmacists gets to the heart of the subject. Formerly Developing Clinical Practice Skills for Pharmacists, this revised resource has been redeveloped to compliment the changing emphasis in pharmacy practice to patient-centered care and the contemporary context of healthcare delivery. To understand and treat the whole person and learn to use a realistic approach to time and resources, students must connect their drug science knowledge to actual practice. Useful in multiple courses in multiple levels, Patient-Centered Care for Pharmacists is a valuable resource that gives students and teachers alike more for their money. In P1, P2, and P3 courses in areas from clinical skills to communications, students can follow realistic case studies through typical processes to witness patient centered care in action. Strong, well-developed case studies provide insight into today’s vital topics:· Cultural differences among patients· Documentation and health records· Patient care plan development· Effective patient communication· And much more.
Download or read book Patient Satisfaction with Pharmacy Services at Independent and Chain Pharmacies written by Evo A. Alemao and published by . This book was released on 1999 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Determinants of Patient Satisfaction in an Outpatient Pharmacy Setting written by Shrinivas D. Nayak and published by . This book was released on 1992 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Factors Affecting Patient Satisfaction with Outpatient Pharmacy Service at Chulalongkorn Hospital written by Praradchaya Pasook and published by . This book was released on 1996 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book High Quality Care for All written by Secretary of State for Health and published by The Stationery Office. This book was released on 2008 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: This review incorporates the views and visions of 2,000 clinicians and other health and social care professionals from every NHS region in England, and has been developed in discussion with patients, carers and the general public. The changes proposed are locally-led, patient-centred and clinically driven. Chapter 2 identifies the challenges facing the NHS in the 21st century: ever higher expectations; demand driven by demographics as people live longer; health in an age of information and connectivity; the changing nature of disease; advances in treatment; a changing health workplace. Chapter 3 outlines the proposals to deliver high quality care for patients and the public, with an emphasis on helping people to stay healthy, empowering patients, providing the most effective treatments, and keeping patients as safe as possible in healthcare environments. The importance of quality in all aspects of the NHS is reinforced in chapter 4, and must be understood from the perspective of the patient's safety, experience in care received and the effectiveness of that care. Best practice will be widely promoted, with a central role for the National Institute for Health and Clinical Excellence (NICE) in expanding national standards. This will bring clarity to the high standards expected and quality performance will be measured and published. The review outlines the need to put frontline staff in control of this drive for quality (chapter 5), with greater freedom to use their expertise and skill and decision-making to find innovative ways to improve care for patients. Clinical and managerial leadership skills at the local level need further development, and all levels of staff will receive support through education and training (chapter 6). The review recommends the introduction of an NHS Constitution (chapter 7). The final chapter sets out the means of implementation.
Download or read book Transitionrx written by Heidi R. Luder and published by . This book was released on 2013 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Objectives: To determine if a community pharmacy-based transition of care program 1.) decreases hospital readmissions, 2.) resolves medication-related problems, and 3.) increases patient satisfaction. Methods: This prospective, quasi-experimental study compared patients who received transition of care MTM services from a community pharmacist with patients who received usual post-discharge care. Nurse case managers from two hospitals recruited and consented patients prior to discharge. Patients greater than 18 years of age and discharged home with a diagnosis of heart failure, COPD, pneumonia, or acute myocardial infarction were eligible. Case managers faxed discharge paperwork for interested patients to the selected pharmacy. MTM services occurred at community pharmacies within one week of hospital discharge. Pharmacists reconciled the patients' medications, identified drug therapy problems, recommended changes to therapy, and provided self-management education. Medication recommendations were communicated with the primary care physician and interventions were documented on a data collection form. Patients' received a two-week follow-up telephone call from the pharmacist. Research personnel conducted a 30-day telephone survey to assess hospital readmissions and patient satisfaction using a previously validated survey instrument. Preliminary Results: Sixty-five patients completed the entire study period. Six patients in the usual care group were admitted to the hospital within 30 days and nine patients were seen in the emergency room. In the 19 patients who received MTM services from the pharmacist, 126 interventions were documented and one 30-day readmission and one emergency visit was observed. The overall mean patient satisfaction with the transition of care process was not significantly different between patients who were seen by the pharmacist and those who were not. However, patients in the pharmacist only group were more likely to agree that they understand the purpose of their medications and are more confident in their ability to care for themselves at home.
Download or read book Among Hospitalized Adults what is the Effect of Medication Discussion by a Pharmacist Compared to a Registered Nurse on Patient Satisfaction written by Tammy Torres and published by . This book was released on 2016 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This project took place in a 169-bed hospital in Coatesville, PA. This hospital has poor Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores and is receiving a reduction in payment from the Centers of Medicare & Medicaid Services (CMS). The CMS links HCAHPS scores with reimbursement to hospitals as a component of the Hospital Value-Based Purchasing (HVBP) program (Huppertz & Smith, 2014). The HCAHPS survey is a standardized survey instrument and data collection methodology for measuring patients’ perception on hospital care (Centers for Medicare & Medicaid Services, 2014). The aim of this project was to change the care delivery model on the nursing care units as a solution to increasing the HCAHPS in the area of medication communication. By incorporating the pharmacists into the healthcare team, they will be in an ideal position to support nursing by educating the patients on their medications (Chisholm-Burns, Lee, Spivey, Slack, Herrier, Hall-Lipsy, &Wunz, 2010, p.932). The two questions in the standardized tool that gauge patient satisfaction in the area of medication education are Question (1) Before giving you any new medicine, how often did hospital staff tell you what the medicine was for? Question (2) Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand? To achieve this aim, pharmacists were placed on the 51-bed Progressive Care Unit (PCU) and scripted on how to enter the patients’ room and engage the patient in a medication discussion. Data was collected from the patient population from Quarter 1 of the previous fiscal year prior to changing the care delivery model (current practice) and compared to the Quarter 1 results of the current fiscal year after implementation of the care delivery model (incorporation of the pharmacist).
Download or read book Information Technology for Patient Empowerment in Healthcare written by Maria Adela Grando and published by Walter de Gruyter GmbH & Co KG. This book was released on 2015-03-30 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aims and Scope Patients are more empowered to shape their own health care today than ever before. Health information technologies are creating new opportunities for patients and families to participate actively in their care, manage their medical problems and improve communication with their healthcare providers. Moreover, health information technologies are enabling healthcare providers to partner with their patients in a bold effort to optimize quality of care, improve health outcomes and transform the healthcare system on the macro-level. In this book, leading figures discuss the existing needs, challenges and opportunities for improving patient engagement and empowerment through health information technology, mapping out what has been accomplished and what work remains to truly transform the care we deliver and engage patients in their care. Policymakers, healthcare providers and administrators, consultants and industry managers, researchers and students and, not least, patients and their family members should all find value in this book. "In the exciting period that lies just ahead, more will be needed than simply connecting patients to clinicians, and clinicians to each other. The health care systems that will be most effective in meeting patients' needs will be those that can actually design their 'human wares' around that purpose. This book provides deep insight into how information technology can and will support that redesign." Thomas H. Lee, MD, MSc, Chief Medical Officer, Press Ganey Associates; Professor of Medicine, Harvard Medical School and Professor of Health Policy and Management, Harvard School of Public Health The Editors: Drs. Maria Adela Grando, Ronen Rozenblum and David W. Bates are widely recognized professors, researchers and experts in the domain of health information technology, patient engagement and empowerment. Their research, lectures and contributions in these domains have been recognized nationally and internationally. Dr. Grando is affiliated with Arizona State University and the Mayo Clinic, and Drs. Rozenblum and Bates are affiliated with Brigham and Women's Hospital and Harvard University.
Download or read book Case Study Series Clinical Pharmacy Services in a Community Hospital written by National Center for Health Services Research and Development and published by . This book was released on 1972 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Health Outcomes and Pharmaceutical Care written by Alan Escovitz and published by CRC Press. This book was released on 1996-11-21 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: Health Outcomes and Pharmaceutical Care addresses the challenges of and opportunities for pharmacists to become more involved in outcomes management by becoming proactive in evaluating the effectiveness of pharmaceutical care for patients. Because many pharmacy services have the potential to improve patient outcomes and limit total costs, outcomes research can be directed toward evaluating patient care that results from pharmacists’interventions and from new clinical programs. Especially useful as a text, this book prepares today's pharmacy student to become outcome-oriented and to provide more efficient and effective pharmaceutical care. Health Outcomes and Pharmaceutical Care shows you how outcomes management works--optimal patient utilization of health care resources is achieved, adverse outcomes are decreased, and costs are contained. Other important aspects of the outcomes system you'll examine in this book include: differences between outcomes research and traditional clinical research outcomes measurements patient-based assessments emerging state and national programs monitoring of therapeutic outcomes analysis of cost-effectiveness This book, a collection from the Proceedings of the 40th Annual Ohio Pharmaceutical Seminar, shows you the prominent role you can play in the assessment of the effects of pharmaceutical products on patient outcomes and total health care costs. In addition, you'll be motivated to become proactive in evaluating the quality and value of pharmaceutical care so that appropriately valued cognitive activities will be incorporated in the future scheme for health care provision.
Download or read book Building a Successful Ambulatory Care Practice written by Mary Ann Kliethermes and published by ASHP. This book was released on 2011-12-21 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: Let ASHP’s new book be your blueprint to a thriving ambulatory care practice, whether it’s health-system, physician, or community based. Get comprehensive, practical guidance on all your questions. Topics include: • How do I write a business plan? • What do I need to do to manage risk and liability? • Why do we need a marketing strategy? • Who handles reimbursements? • What credentials do we need? Plus: A companion web toolkit gives you all the help and templates you need to get going.
Download or read book Running Head Improving Pharmacy Customer Satisfaction written by and published by . This book was released on 2006 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt: The primary objective of this study was to determine in Reynolds Army Community Hospital (RACH) patients are experiencing dissatisfaction with their overall pharmacy experience, as indicated in the DoD Provider Level Patient Satisfaction Survey (PLPSS). A locally developed marketing assessment questionnaire with 37 questions consisting of patient satisfaction dimensions, demographics and utilization questions was used to collect information. The study showed RACH beneficiaries are satisfied with their overall pharmacy experience, accepting the alternate hypothesis: the DoD PLPSS result for overall satisfaction with pharmacy services is not reflective of all the beneficiary categories of the RACH patient population. The highest frequencies of excellent responses were: friendliness and courtesy shown to you (37.6%); quality of treatment you received (34.7)%; and answers to questions concerning medications (34.7%). Beneficiary category was a contributing factor to satisfaction with overall quality of care and service (X2=87.404: df-5: p
Download or read book Decentralized Inpatient Pharmacy Service Study Part B The Relative Merits of Decentralized Clinical Pharmacy Services written by Terry Michael Rauch and published by . This book was released on 1980 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this research was to identify the functional requirements and acceptability of decentralized/clinical pharmacy services by health care professionals. In June 1979, a random sample of nurses, physicians, and pharmacists assigned to 35 Army Medical Treatment Facilities in the United States were required to complete surveys designed to assess their perceptions of various pharmacy support activities. The results showed that pharmacists rate as most important job tasks which require providing pharmaceutical information to health care professionals. Close pharmacist/staff communication is necessary to promote positive attitudes toward specific pharmaceutical tasks. Health care workers are most satisfied with pharmacy services in which the pharmacist provides information to the professional staff and most dissatified with patient education in medication compliance and drug discharge consultation. The five clinical areas perceived to have the greatest demand for decentralized/clinical pharmacy support are Medical ICU, Surgical ICU, Oncology, Cardiology, and Pediatrics.
