Download or read book Healthcare in Uganda Service Quality and Patient Satisfaction in Hospitals written by Anonym and published by . This book was released on 2020-09-09 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: Academic Paper from the year 2020 in the subject Health - Health system, Uganda Christian University, course: BBA, language: English, abstract: This study focuses on the health care service quality and patient satisfaction in Uganda. Chapter One covers the background to the study, statement of the problem, objectives of the study, research questions, scope of the study, significance of the study, justification, the conceptual framework and definition of key terms and concepts. Chapter Two discusses the relevant literature that has been reviewed in the area of healthcare service quality and patient satisfaction. It also highlights various researchers and authors that have emphasized more on the topic in accordance with the research objectives. The chapter covers the theoretical review, literature on the variables under study, existing gaps in literature, amongst others. Chapter Three gives the methodology that will be used to accomplish the research objectives and questions. It gives direction to follow to get answers to the area of concern. This chapter presents the Research Design, Area of Study, Study Population, Sample Size and Sampling Techniques, Data Collection methods and techniques, Quality Control Methods, measurement of variables, Data Analysis Techniques, Ethical Considerations, and Limitations to the study are briefly discussed. We found the hospital has no running water; the theatre is dysfunctional while electricity only visits. A nurse gave me two options: either to pick drugs after two days because the drugs were out of stock or buy them from private clinics. These and many more are some of the challenges faced by patients who access a number of hospitals in Uganda. Who will heal Uganda's ailing health care system, remains a key question yet to be answered.
Download or read book Patient Satisfaction In Outpatient Department written by Deepak Nikam and published by . This book was released on 2013-09-20 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Healthcare Administration for Patient Safety and Engagement written by Rosiek-Kryszewska, Aleksandra and published by IGI Global. This book was released on 2018-02-09 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ethical medical treatment is an important aspect of healthcare that is affected by multiple influencing factors in, both private and public, medical organizations. By understanding and adapting the components of the health system to these influencing factors, healthcare can have better outcomes for patients and practitioners. Healthcare Administration for Patient Safety and Engagement provides emerging research on the theoretical and practical aspects of healthcare management for optimal patient care and communication. While highlighting topics, such as clinical communication, ethical dilemmas, and preventive medicine, this book will teach readers about the tools and applications of ethical treatment and hospital behavior in both private and public medical organizations. This book is an important resource for managers and employees of health units, physicians, medical students, psychology and sociology professionals, and researchers seeking current research on healthcare organization and patient satisfaction.
Download or read book The Patient Satisfaction Questionnaire Short form PSQ 18 written by Grant N. Marshall and published by . This book was released on 1994 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: This article reports on the development and psychometric properties of a short-form version of the 50-item Patient Satisfaction Questionnaire III (PSQ-III). The short-form instrument, the PSQ-18, contains 18 items tapping each of the seven dimensions of satisfaction with medical care measured by the PSQ-III: general satisfaction, technical quality, interpersonal manner, communication, financial aspects, time spent with doctor, and accessibility and convenience. PSQ-18 subscale scores are substantially correlated with their full-scale counterparts and possess generally adequate internal consistency reliability. Moreover, both the magnitude of the correlation coefficients and the overall pattern of correlations among PSQ-18 subscales are highly similar to those observed for the PSQ-III. These preliminary analyses support the use of the PSQ-18 in situations where the need for brevity precludes administration of the full-length PSQ-III.
Download or read book Patient Satisfaction with Health Care Facility Provided by Opd written by Bishal Gyawali and published by LAP Lambert Academic Publishing. This book was released on 2012-08 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patient satisfaction surveys are useful in gaining an understanding of the users needs and their perception of the services received. Assessing the patient perspectives gives users a voice, which if given systematic attention offers the potential to make the services more responsive to the people's need and expectation; important elements of making the health system much more effective. It is the important indicator in evaluating the quality of patient care in the outpatient department. In this study it has been found that out of 138 respondents, 35.32 percent were highly satisfied and majority (64.68 percent) were fairly satisfied with health care facilities provided by the hospital. It was found that majority of services of the clients were satisfied with the guidance, logistics arrangements, support services, nursing care and doctor's consultation.
Download or read book The Role of Telehealth in an Evolving Health Care Environment written by Institute of Medicine and published by National Academies Press. This book was released on 2012-12-20 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 1996, the Institute of Medicine (IOM) released its report Telemedicine: A Guide to Assessing Telecommunications for Health Care. In that report, the IOM Committee on Evaluating Clinical Applications of Telemedicine found telemedicine is similar in most respects to other technologies for which better evidence of effectiveness is also being demanded. Telemedicine, however, has some special characteristics-shared with information technologies generally-that warrant particular notice from evaluators and decision makers. Since that time, attention to telehealth has continued to grow in both the public and private sectors. Peer-reviewed journals and professional societies are devoted to telehealth, the federal government provides grant funding to promote the use of telehealth, and the private technology industry continues to develop new applications for telehealth. However, barriers remain to the use of telehealth modalities, including issues related to reimbursement, licensure, workforce, and costs. Also, some areas of telehealth have developed a stronger evidence base than others. The Health Resources and Service Administration (HRSA) sponsored the IOM in holding a workshop in Washington, DC, on August 8-9 2012, to examine how the use of telehealth technology can fit into the U.S. health care system. HRSA asked the IOM to focus on the potential for telehealth to serve geographically isolated individuals and extend the reach of scarce resources while also emphasizing the quality and value in the delivery of health care services. This workshop summary discusses the evolution of telehealth since 1996, including the increasing role of the private sector, policies that have promoted or delayed the use of telehealth, and consumer acceptance of telehealth. The Role of Telehealth in an Evolving Health Care Environment: Workshop Summary discusses the current evidence base for telehealth, including available data and gaps in data; discuss how technological developments, including mobile telehealth, electronic intensive care units, remote monitoring, social networking, and wearable devices, in conjunction with the push for electronic health records, is changing the delivery of health care in rural and urban environments. This report also summarizes actions that the U.S. Department of Health and Human Services (HHS) can undertake to further the use of telehealth to improve health care outcomes while controlling costs in the current health care environment.
Download or read book Patient Satisfaction Towards the Service Quality at the Outpatient Department of Indira Gandhi Memorial Hospital in Maldives written by and published by . This book was released on 2013 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book An Assessment of Customer Satisfaction Between a Family Practice and Outpatient Clinic 95th Combat Support Hospital Heidelberg Germany written by and published by . This book was released on 1994 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: The drawdown in U.S. Army Europe has brought with it a need to measure and assess consumer satisfaction in the area of health care. This information will allow medical units to better respond to patient needs during this stressful transition period. The management problem in this study was to measure the perceived quality of care in the Ambulatory Care Department of the 95th Combat Support Hospital (CSH). This was done by quantifying any differences in levels of satisfaction between patients seen in the Family Practice and Outpatient Clinics. The resulting information allowed suggested improvements in the health care system. This study used a quantitative research approach to collect and analyze data using a patient satisfaction survey. Once the data was collected, descriptive and inferential statistics were computed to determine the major predictors of patient satisfaction. Results of the study show that patients seen in the Family Practice Clinic enjoy higher levels of satisfaction in all established dimensions of health care. A committee was commissioned to review the results of the study and offer viable recommendations for improving identified problems. Specific recommendations were made in the areas of physical space, training, and the sickcall process.
Download or read book Critical Analysis of Patient s Problems in Outdoor Department written by Kuljyot Bajaj and published by LAP Lambert Academic Publishing. This book was released on 2015-02-12 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patients and staff satisfaction is an important component of the health care industry in this competitive modern era. In the hospital, the Outpatient Department is often called "Shop Window." Patients' satisfaction leads to drift in both new and old patients, which hinders the sustainability of any hospital in long run. This study was conducted to know the satisfaction level of patients and also get a feedback about the services provided in the outpatient departments. The patients were randomly selected and a questionnaire was developed to evaluate patient satisfaction about the outpatient department services, logistic arrangement in the outpatient departments, waiting time, facilities, perception about the performance of staff, appointment system, behavior of staff, support service and any other suggestions of patients. Out of 200 patients surveyed, 90-95% of patients were satisfied with the service offered in the hospital. This study also showed that some of the patients waiting time were prolonged and the friendliness of the nursing staff needs to be improved.
Download or read book The Hcahps Handbook written by Quint Studer and published by . This book was released on 2010-10 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hospitals have always felt pressure to provide excellent clinical care. And now that the Patient Protection and Affordable Care Act has been signed into law, that pressure has intensified. Increasingly, hospitals will face financial consequences for failing to live up to patient expectations of quality care. HCAHPS results are directly linked to reimbursement. But they're also a barometer for measuring clinical performance and quality improvement. When hospitals raise their HCAHPS results, they also have fewer falls, lower infection rates, fewer readmissions - all the factors that impact reimbursement. The HCAHPS Handbook is a practical resource filled with actionable tips proven to help hospitals improve patient perception of care. Because it's broken down by HCAHPS composites, readers can zero in on the parts of the survey that need attention. And the book provides a few carefully targeted tactics they can use to improve the results on each question. Best of all, these tactics are foundational. They build on what most hospitals (particularly those that have implemented Studer Group's Evidence Based Leadership framework) are already doing. It's about working smarter, not harder. And ultimately, it's about hardwiring the behaviors and processes that lead to consistent excellence - and creating a culture of always.
Download or read book Patient Satisfaction Instruments written by American Physical Therapy Association and published by . This book was released on 1995 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Improving Quality in Outpatient Services written by Carole Guinane and published by CRC Press. This book was released on 2011-06-22 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: A valuable reference for those involved in the field of ambulatory patient care, Improving Quality in Outpatient Services offers time-tested instruction on how to create a world-class outpatient program. It supplies a high-level overview of current opportunities, national quality programs, and challenges outlining the policies, procedures, and plan
Download or read book Patient Satisfaction Towards Outpatient Department OPD Services of Medicine in Banphaeo Autonomous Hospital Samut Sakhon Province Thailand written by Khan Mandokhail Amin and published by . This book was released on 2007 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Doctor patient Interaction written by Walburga Von Raffler-Engel and published by John Benjamins Publishing. This book was released on 1989-01-01 with total page 333 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume covers many of the ways of speaking that create problems between doctor and patient. The questions under consideration in the present book are the following: How is the doctor-patient interaction structured in a particular culture? What takes place during the process? What causes misunderstandings, lack of cooperation and even total non-compliance? What is the outcome of the interaction and how does the patient benefit from it? Finally, and this is the ultimate purpose of this book: How can the interaction be improved so that an optimum outcome is assured for the patient with maximum satisfaction to the physician?
Download or read book Patient Satisfaction with Health Services at the Outpatient Department of Indira Gandi Memorial Hospital Amale Maldives written by Asma Ibrahim and published by . This book was released on 2008 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Crossing the Quality Chasm written by Institute of Medicine and published by National Academies Press. This book was released on 2001-07-19 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.
Download or read book Determinants of Patient Satisfaction with Outpatient Physical Therapy Services in the Southern United States as Measured by the Physical Therapy Outpatient Satisfaction Survey written by Cynthia Kunkel Scott and published by . This book was released on 2002 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: The measurement of patient satisfaction is a time-honored field of inquiry in health care. Physical therapists are only beginning to study patient satisfaction concepts. It is incumbent on physical therapists to seek accurate input from patients to maintain and gain credibility in a competitive market. Development and refinement of theory and measurement methodology is needed. This study furthers the research of Roush and Sonstroem in patient satisfaction. In the original study, the researchers developed questionnaire items to measure four dimensions of care. These items were tested over three phases for internal reliability and concurrent and construct validity, with good results. Although the Roush and Sonstroem (1999) study was methodologically sound, providing rigorous treatment of measurement issues, it presented some limitations. The study was done in southern New England with a convenience sample of clients actively participating in treatment. Generalization to a different geographic area is limited. In addition, non-participants who might be dissatisfied with services were not included. This project endeavors to re-test the Physical Therapy Outpatient Satisfaction Survey (Roush and Sonstroem, 1999) with physical therapy clinics in the Gulf South United States of America. Internal reliability, construct and predictive validity are investigated. Sociodemographic and treatment factors are examined to develop a model of patient satisfaction in physical therapy. Using cluster sampling, twenty outpatient clinics were recruited from a weighted, randomized list of clinics participating in internship programs at University of Mississippi Medical Center physical therapist educational program. Up to 125 randomly selected patients from each clinic who were 21 years of age or older who had been discharged or become inactive within the past ninety days were mailed the Physical Therapy Outpatient Satisfaction Survey. Principal components analysis was used to explore the dimensions of satisfaction. The dimensions remained remarkably consistent with this sample and methodology. Cronbach alpha scores indicated a high level of internal consistency. Finally, the factors from the survey items, together with demographic and clinical variables were incorporated into a regression analysis, which supported the four factor scores, and the patient's rating of improvement predictive of satisfaction.
