Download or read book Customer Relationship Management written by Federico Rajola and published by Springer Science & Business Media. This book was released on 2013-03-19 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Companies and financial institutions are employing operational information systems in an efficient way. While they have consolidated a strong level of knowledge in management information systems, there is still a lack of knowledge on the right way to apply customer relationship management (CRM) systems under a business perspective. Most of the companies are still having problems in evaluating how CRM can meet with the expected results. The level of complexity is perceived both under a technological and organizational point of view. A complete innovation process and heavy change management initiatives should be ensured in order to have effective and successful systems. This book offers a solid theoretical and practical perspective on how to face CRM projects, describing the most appropriate technologies and organizational issues that have to be considered. Some explaining cases have been included as well.

Download or read book Digital Transformation and Knowledge Management written by Lucia Marchegiani and published by Routledge. This book was released on 2021-03-21 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Knowledge capital is at the core of the socio-economic global system. Profit and not-for profit firms, institutions, and organizations, in general, face unique opportunities and threats related to knowledge management. Digital technologies and digital transformation offer a wide array of opportunities for value creation. At the same time, organizations need to foster newer, faster, and more dynamic ways of mobilizing and managing knowledge. Emerging trends, such as artificial intelligence, collective intelligence, agile methodologies, open innovation, and co-creation enable new business models and managerial paradigms that need to be understood and conceptualized. This book offers an extensive overview of the most recent trends in knowledge management and the most advanced theoretical approaches, while, at the same time, providing a wide array of case studies and evidence-based knowledge management practices. It takes into account the interrelation between ICT and knowledge management challenges, in terms of human/non-human interactions, which requires extraordinary organizational change and renewal. Further, the book presents an up-to-date examination of and guidance for the implementation of knowledge management in an era of unprecedented human/non-human interaction. The book conveys the results of more than a decade of research and applied experience in the field of knowledge management carried out by the author. It is intended not only for students and academics but also for managers and practitioners who are interested in deepening their understanding of knowledge and learning.

Download or read book Customer Relationship Management in the Financial Industry written by Federico Rajola and published by Springer Science & Business Media. This book was released on 2014-07-08 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: An integrated view of IT and business processes through extended IT governance allows financial institutions to innovate operations which improve business and organizational performance. However, financial institutions still face challenges with CRM systems in delivering expected results due to lack of complete business integration. Increased exchange of knowledge between customers and the amount of such data available is steadily becoming a challenge for companies, especially in extending internal systems to global information systems with the purpose to collect and update data on a global scale. In this book, Prof. Rajola analyses different aspects of CRM systems taking both an organizational and a technological perspective. He adopts a theoretical framework to unpack issues associated with the need for companies to integrate operations and business processes. The emphasis is then drawn to development of effective CRM (and CRM 2.0) initiatives by making use of illustrative case studies of successful CRM systems implementation in the financial industry. The framework adopted in this book can be used by both scholars and managers to evaluate the interdependencies between operations, business processes, and CRM systems. .

Download or read book Rationalizing Administrative Processes in Terms of Efficacy Efficiency and Cost Effectiveness written by Silvio Modina and published by Giuffrè Editore. This book was released on 2008 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Organizing for Digital Innovation written by Alessandra Lazazzara and published by Springer. This book was released on 2018-06-29 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents a collection of research papers exploring the human side of digital innovation management, with a specific focus on what people say and share on social media, how they respond to the introduction of specific IT tools, and how digital innovations are impacting sustainability and inclusion. Given the plurality of views that it offers, the book is particularly relevant for digital technology users, companies, scientists and governments. The overall spread of digital and technological advances is enhanced or hampered by people’s skills, behaviors and attitudes. The challenge of balancing the digital dimension with humans situated in specific contexts, relations and networks has sparked a growing interest in how people use and respond to digital innovations. The content of the book is based on a selection of the best papers – original double-blind peer-reviewed contributions – presented at the annual conference of the Italian chapter of the AIS, which was held in Milan, Italy, in October 2017.

Download or read book Informatica e diritto written by and published by . This book was released on 1990 with total page 962 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Italy Intelligence Security Activities and Operations Handbook Volume 1 Strategic Information and Regulations written by IBP, Inc. and published by Lulu.com. This book was released on 2018-03-19 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: 2011 Updated Reprint. Updated Annually. Italy Intelligence & Security Activities & Operations Handbook

Download or read book Ispezioni e sanzioni nel Testo Unico Sicurezza del Lavoro written by Pierluigi Rausei and published by IPSOA. This book was released on 2010-07-09 with total page 743 pages. Available in PDF, EPUB and Kindle. Book excerpt: Riedizione del Volume pubblicato nel 2008 (nella I ed. presentato nella Collana “Testo Unico Sicurezza del Lavoro”) sul quadro sanzionatorio e sulle regole innovative che governano il sistema istituzionale della vigilanza in materia di sicurezza sul lavoro a seguito dell’entrata in vigore del decreto legislativo 9 aprile 2008, n. 81 (Testo Unico). La riedizione si è resa necessaria in seguito alle rilevanti modifiche introdotte dal decreto correttivo del Testo Unico Sicurezza del Lavoro (D.Lgs. 106/2009). Il volume si presenta suddiviso in varie parti rispettivamente dedicate: all’esame specifico dei nuovi meccanismi istituzionali che governano il complesso fenomeno delle ispezioni e della vigilanza in materia di sicurezza sul lavoro alle linee di sviluppo del nuovo apparato sanzionatorio così come individuato dal d.lgs. n. 81/2008 e successivamente modificato dal d.lgs. 106/2009, con particolare riferimento: al procedimento ispettivo e sanzionatorio, amministrativo e penale, ai limiti di applicabilità dei poteri degli organi di vigilanza (prescrizione, disposizione, diffida), alla lettura dell’apparato punitivo fra contravvenzioni e sanzioni amministrative, alla responsabilità diretta dell’ente, alle condizioni di estinzione agevolata dell’illecito, all’esercizio dei diritti della persona offesa all’analisi dell’apparato sanzionatorio e alla puntuale individuazione di tutte le ipotesi sanzionatorie previste dal nuovo testo unico, anche mediante apposite tabelle che individuano: la fattispecie illecita, la reazione punitiva, le forme di estinzione agevolata dell’illecito Infine viene proposta: la normativa e la prassi amministrativa di principale rilievo, accanto alla modulistica riguardante le fasi principali del procedimento sanzionatorio penale e amministrativo.

Download or read book The Recent Evolution of Financial Systems written by Jack Revell and published by Springer. This book was released on 2016-07-27 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: The financial systems of developed countries are evolving at a faster rate than ever before in the direction of market solutions to all problems, while many securities markets have become global in scope. The thirteen essays in this volume consist of papers read by leading European academics in the fields of banking and finance. The first four chapters deal with the evolution in general terms, while the remaining chapters are concerned with the impact of the changes on different parts of the financial system.

Download or read book Recent Social Trends in Italy 1960 1995 written by Alberto Martinelli and published by McGill-Queen's Press - MQUP. This book was released on 1999 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: Italy remains an enigma for many observers. Recent Social Trends in Italy, 1960-1995, the sixth volume from the international Comparative Charting of Social Change program, provides a new and convincing schema for its comprehension. It shows that three essential institutions have structured and unified Italian society: the family, the church, and political parties. While the state remains a weak institution, it is important as a regulator of the economy and of society through the welfare state. The book, which contains a long introduction by Alberto Martinelli on the uneven modernization of Italy, shows the usefulness of analysing social change through study of a series of macro-social trends. These trends range from life-style structures to fertility, leisure, consumption, inequality, religion, and family, among others. This sixth national profile provides more arguements in favour of a hypothesis of diversification, rather than convergence, of modern societies. As Henri Mendras writes in the preface of the book, "The more we change, the more we remain ourselves: that is the conclusion of our comparative research, and the Italian study provides further ample proof of it."

Download or read book Major Companies of Europe 1998 written by Graham & Whiteside and published by Gale Cengage. This book was released on 1998-09 with total page 1136 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Information Technology and the Law written by and published by . This book was released on 1996 with total page 542 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Strategie di formazione dei dati statistici e analisi economiche per il governo locale written by Pierluigi Daddi and published by FrancoAngeli. This book was released on 2005 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Il disegno L architettura del moderno Dalla rivoluzione industriale a oggi Per il triennio written by Emilio Morasso and published by Bruno Mondadori. This book was released on 2003 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Control in supply relations between businesses Theoretical perspectives and empirical evidence written by Miraglia and published by FrancoAngeli. This book was released on 2013-10-04 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Multilingual Thesaurus of Geosciences written by G. N. Rassam and published by Elsevier. This book was released on 2013-10-22 with total page 569 pages. Available in PDF, EPUB and Kindle. Book excerpt: This thesaurus is presented in six languages, English, French, German, Italian, Russian and Spanish, and sponsored by the International Council for Scientific and Technical Information (ICSTI) and the International Union of Geological Sciences (IUGS). There is a main list of approximately 5000 key terms together with indexes and translations which include a specific linguistic index and a field index in which key terms have been classified by field.

Download or read book I servizi di pubblica utilit alla persona written by Crisp and published by FrancoAngeli. This book was released on 2000 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: