Download or read book Onboarding Champions written by James Mueller and published by . This book was released on 2021-01-12 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Onboarding Champions is the essential guidebook for nonprofit board members and executives. It challenges board members to become champions of governance and provides a roadmap to get there. Author James Mueller identifies seven principles of highly effective boards: Culture: E very board has a culture-either by default or intention. Culture is the foundation upon which sound governance is built. Through rich storytelling, observation, and advice Mueller explains how to build a solid culture rooted in sound core values. Character: The time to screen for character is before a board member is seated. Too often, assumptions are made of a person's character based upon the first impression or just because they are willing to serve on the board. Mueller challenges us not to be shy about assessing prospective members' character during recruitment . Competence: It is vital for a board to genuinely examine the board member competencies it needs to become a highly effective board. Mueller shows us how to look beyond business acumen to identify, define, and seek out competences that will have a transformative effect on a board's ability to govern. Connections: When their organizations fail to access the levels of support they need to thrive, they often assume that they just need more visibility. The deeper truth is that they need to develop a band of believers among a cross-section of potential constituencies. Mueller describes four types of constituencies from which boards need to recruit in order to develop greater organizational support. Composition: Building a strong board that embodies the character, competence, connections, and diversity that organizations need to thrive is not a complicated process. The approach is straightforward, but it takes time and discipline to do it right. Mueller walks us through insights he has derived over four decades to help us succeed at building championship boards. Continuity: Knowledge of how a nonprofit is organized, functions, and performs over time is critical to sound governance decision-making. Mueller discusses how board members must understand how their organization is uniquely wired in order for them to make informed decisions, especially when the stakes are high. Collaboration: Collaboration is the mindset that enables us to work together cooperatively to advance the causes we serve-whether internally or with other organizations. Mueller describes how to cultivate and sustain the collaborative mindset and the benefits it bestows upon organizations that practice it. In describing Onboarding Champions, international nonprofit governance consultant Steven Bowman writes: James Mueller is a masterful executive, board member, and high-level consultant to nonprofit organizations, and this shines through in his latest book, Onboarding Champions. He gets right into the heart of the matter in the first chapter-boom!-creating board culture, a topic that is just now starting to find its way into the boardroom. James asks incredibly insightful questions throughout the book that can unlock strategic conversations around recruitment, selection, and onboarding of new directors-and provides practical exercises that can give insight into your own situation!
Download or read book Onboarding Champions written by and published by . This book was released on 2021 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Onboarding Champions is the essential guidebook for nonprofit board members and executives. It challenges board members to become champions of governance and provides a roadmap to get there. Author James Mueller identifies seven principles of highly effective boards: Culture: E very board has a culture-either by default or intention. Culture is the foundation upon which sound governance is built. Through rich storytelling, observation, and advice Mueller explains how to build a solid culture rooted in sound core values. Character: The time to screen for character is before a board member is seated. Too often, assumptions are made of a person's character based upon the first impression or just because they are willing to serve on the board. Mueller challenges us not to be shy about assessing prospective members' character during recruitment . Competence: It is vital for a board to genuinely examine the board member competencies it needs to become a highly effective board. Mueller shows us how to look beyond business acumen to identify, define, and seek out competences that will have a transformative effect on a board's ability to govern. Connections: When their organizations fail to access the levels of support they need to thrive, they often assume that they just need more visibility. The deeper truth is that they need to develop a band of believers among a cross-section of potential constituencies. Mueller describes four types of constituencies from which boards need to recruit in order to develop greater organizational support. Composition: Building a strong board that embodies the character, competence, connections, and diversity that organizations need to thrive is not a complicated process. The approach is straightforward, but it takes time and discipline to do it right. Mueller walks us through insights he has derived over four decades to help us succeed at building championship boards. Continuity: Knowledge of how a nonprofit is organized, functions, and performs over time is critical to sound governance decision-making. Mueller discusses how board members must understand how their organization is uniquely wired in order for them to make informed decisions, especially when the stakes are high. Collaboration: Collaboration is the mindset that enables us to work together cooperatively to advance the causes we serve-whether internally or with other organizations. Mueller describes how to cultivate and sustain the collaborative mindset and the benefits it bestows upon organizations that practice it. In describing Onboarding Champions, international nonprofit governance consultant Steven Bowman writes: James Mueller is a masterful executive, board member, and high-level consultant to nonprofit organizations, and this shines through in his latest book, Onboarding Champions. He gets right into the heart of the matter in the first chapter-boom!-creating board culture, a topic that is just now starting to find its way into the boardroom. James asks incredibly insightful questions throughout the book that can unlock strategic conversations around recruitment, selection, and onboarding of new directors-and provides practical exercises that can give insight into your own situation!
Download or read book Onboarding Matters written by Donna Weber and published by Springboard in LLC. This book was released on 2021-06 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you don't have a customer onboarding plan set up for your business, you're losing customers and burning future revenues. It's as simple as that. Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, Customer Success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems or get stuck. The reactive approach is a problem for your Customer Success teams, your revenues, and your customers. Customer onboarding matters. More than you may think. A successful customer onboarding program results in more satisfied customer and employees, higher solution adoption, and increased customer lifetime value. In Onboarding Matters, Donna Weber shares the Orchestrated Onboarding(TM) framework that she implements with leading B2B companies to turn onboarding from a missed opportunity into a competitive advantage. "Onboarding Matters provides an impactful framework as well as practical tips and valuable resources to perfect the art and science of a superior onboarding process. It's a must read for anyone who cares about Customer Success." Ashvin Vaidyanathan, Chief Customer Officer, Gainsight "Onboarding Matters, by Donna Weber, is the leading guide for anyone seeking to create a high-impact onboarding program. The book is a step-by-step blueprint for orchestrating Customer Success from day one. I always say that customer onboarding is the beginning of churn or success, and Donna's book takes you through the why and the how. A must-read with clear examples and resources to apply to your organization." Emilia D'Anzica, Founder, Growth Molecules Buy this book today and use its practical guidance and detailed templates to start building your own customer onboarding practice.
Download or read book Effective Onboarding written by Norma Davila and published by Association for Talent Development. This book was released on 2018-09-18 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Onboarding turns the key, opening the door to talent development Investing in onboarding means investing in employee success and the business of the future. Effective onboarding programs both increase and facilitate employee engagement and business results; onboarding shortens the employee learning curve by increasing job knowledge. If you need to design, revise, or expand your company’s onboarding program, Effective Onboarding offers a simple-to-follow path forward. Talent development experts Norma Dávila and Wanda Piña-Ramírez combine their significant consulting experience and the latest onboarding trends to create a single source for onboarding best practices, job aids, templates, and checklists. Also included are examples and stories based on real-life situations the authors have encountered in their practice. While many books about onboarding limit their approach to employee recruitment and selection, this book is more comprehensive, following employees through their first year on the job. Effective Onboarding clarifies the differences between orientation and onboarding, describes how to build a business case for your onboarding program, and guides you to design, implement, evaluate, and sustain the program that’s right for your organization. Effective Onboarding is part of a new ATD series, What Works in Talent Development, which addresses the most critical topics facing today’s talent development practitioners. Each book in the series is written for trainers, by trainers, and offers a clear, step-by-step path to solve real issues.
Download or read book Creative Onboarding Programs Tools for Energizing Your Orientation Program written by Doris M. Sims and published by McGraw Hill Professional. This book was released on 2010-10-15 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: Revised, expanded, and up-to-the-minute—the leading guide to serving the modern organization's onboarding needs It's a challenge overlooked by many: The need to bring recent hires into the fold, smoothly, effectively, and rapidly. And in this state-of-the-art multi-phased guide to integrating new employees into an organization, Doris Sims, longtime HR and onboarding guru again redefines the expectations of what effective HR training and succession management can do for your business. Fully updated with new case studies of best practices from successful companies, Creative Onboarding is the edge your business needs. The most complete resource for helping employees do their best work from the minute they first walk in the door, this book delivers an arsenal of high-end strategies and skills, including: Activities and checklists to help focus your onboarding efforts Advice on designing and implementing programs for employees at any level that mesh with existing organizational cultures The latest tools, technologies that create programs with impact Ways to measure results-and make positive adjustments on the fly In today's hyper-competitive business environment, seamless onboarding is an absolute necessity. And Creative Onboarding puts within easy reach the benefits of improved retention and performance, along with drastically reduced HR-related overhead. Topics covered include: Designing New Employee Onboarding: Companies Who Do it Right • New Tools and Technologies to Make Your Program Fun and Memorable • Onboarding New Managers • Onboarding FAQs • and more
Download or read book Onboarding Matters written by Donna Weber and published by Springboard in LLC. This book was released on 2021-06 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you don't have a customer onboarding plan set up for your business, you're losing customers and burning future revenues. It's as simple as that. Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, Customer Success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems or get stuck. The reactive approach is a problem for your Customer Success teams, your revenues, and your customers. Customer onboarding matters. More than you may think. A successful customer onboarding program results in more satisfied customer and employees, higher solution adoption, and increased customer lifetime value. In Onboarding Matters, Donna Weber shares the Orchestrated Onboarding(TM) framework that she implements with leading B2B companies to turn onboarding from a missed opportunity into a competitive advantage. "Onboarding Matters provides an impactful framework as well as practical tips and valuable resources to perfect the art and science of a superior onboarding process. It's a must read for anyone who cares about Customer Success." Ashvin Vaidyanathan, Chief Customer Officer, Gainsight "Onboarding Matters, by Donna Weber, is the leading guide for anyone seeking to create a high-impact onboarding program. The book is a step-by-step blueprint for orchestrating Customer Success from day one. I always say that customer onboarding is the beginning of churn or success, and Donna's book takes you through the why and the how. A must-read with clear examples and resources to apply to your organization." Emilia D'Anzica, Founder, Growth Molecules Buy this book today and use its practical guidance and detailed templates to start building your own customer onboarding practice.
Download or read book Product Led Onboarding written by Ramli John and published by Productled Press. This book was released on 2021-06-04 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: When you borrow a plate from grandma, does she ask you to pay a deposit? Of course not. Likewise, blocking your non-paying ("freemium") customers from the core experience of your product, is like chopping your own leg off while running a marathon. Yet, this is just one of the crucial mistakes that most SaaS companies make right off the bat. Think about it. Do YOU have... Stalled accounts taking up valuable space? Sub-par clients who only expect freebies and don't ever use the full features of your product? Low conversion from free accounts to paid? Then, you might have a shot-yourself-in-the-foot problem. In this book, you'll find the easy, 6-step formula you can apply to your operations today that can change absolutely everything. You'll be able to count your company among giants like Mixpanel, Ubisoft, and Outsystems when you: Captivate clients' attention from the get-go. Make it easier for clients to get good at using your software so they are more likely to use it. Create a fool-proof checklist to make your product go viral. Match services with behaviors, and get users addicted to your product. Win rave reviews by making clients feel like VIPs. Use this strategy at each level in your team to supercharge its effect. Rinse and repeat, and watch your business grow while you sleep. In short, you'll discover why putting your customer first is the ultimate secret to growing your company. And how you can achieve astronomical conversions and customer loyalty without even trying. Check out what others are saying:
Download or read book Summary of Onboarding Matters by Donna Weber written by getAbstract AG and published by getAbstract AG. This book was released on 2022-01-05 with total page 12 pages. Available in PDF, EPUB and Kindle. Book excerpt: Companies that disregard their customers shouldn’t be surprised when they move on to other firms in the constant surge of customer churn. No one likes being ignored, especially buyers of sophisticated services, software or high-tech products with complex installation or use requirements. Frustrated customers will abandon these products, turning your software to shelfware. Although author Donna Weber tends to use jargon, she does a thorough job of explaining her process for training and retaining clients and for developing a supportive onboarding program that answers customers’ questions proactively to eliminate potential dissatisfaction. This officially licensed summary of Onboarding Matters was produced by getAbstract, the world's largest provider of book summaries. getAbstract works with hundreds of the best publishers to find and summarize the most relevant content out there. Find out more at getabstract.com.
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Onboarding Matters how Successful Companies Transform New Customers Into Loyal Champions Donna Weber
Download or read book Onboarding Matters how Successful Companies Transform New Customers Into Loyal Champions Donna Weber written by and published by . This book was released on 2022 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: getAbstract Summary: Get the key points from this book in 10 minutes.Companies that disregard their customers shouldn't be surprised when they move on to other firms in the constant surge of customer churn. No one likes being ignored, especially buyers of sophisticated services, software or high-tech products with complex installation or use requirements. Frustrated customers will abandon these products, turning your software to shelfware. Although author Donna Weber tends to use jargon, she does a thorough job of explaining her process for training and retaining clients and for developing a supportive onboarding program that answers customers' questions proactively to eliminate potential dissatisfaction. Book Publisher:Donna Weber
Download or read book Fame Fortune written by Charles J. Fombrun and published by FT Press. This book was released on 2004 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Companies with strong reputations are better able to attract customers, investors, and quality employees-and to survive crises that would destroy weaker firms. Fame and Fortune shows how to quantitatively measure your company's reputation, estimate its business value, and systematically enhance it over both the short- and long-term. First, you'll learn how to benchmark your firm's reputation against key rivals in six key areas, ranging from product quality to emotional appeal. Next, you'll discover that the winners of global reputation surveys get to the top by following a set of core principles through which they build visibility, distinctiveness, consistency, authenticity, and transparency. Then, starting from where you are now, you'll learn how to implement genuine corporate initiatives that strengthen two-way dialogue with all your stakeholders, and build the "reputational capital" you will need to succeed-and thrive. Why reputations matter: the proof, in cold, hard cash. Quantifying the "unquantifiable": the value of your corporate image. The reputation audit: discovering where you stand. Six key measures of your corporate reputation. Using the "Reputation Value Cycle" to your advantage. Creating a "virtuous circle" in which reputation enhances business corporate value. Making it real: the elements of trustworthiness. Building and communicating authenticity, consistency, and transparency. Standing apart from the crowd. Improving your visibility and your distinctiveness. How FedEx did it: lessons for your organization. Reputational best practices from a company built on trust. Create quantifiable business value by building your company's reputation. The definitive business reputation guide for every corporate officer, strategist, corporate communicator, and marketing professional How to audit your reputation-and benchmark your competitor An integrated approach that cuts across communications, strategy, marketing, and organization Techniques for strengthening your reputation with investors, customers, partners, regulators, citizens, and employees Includes detailed tools from the Reputation Institute's own StellarRep(r) model, the world's #1 reputation management toolkit Companies with great reputations do better on virtually every business metric. Now, you have unprecedented access to a roadmap for building the kind of reputation you need and deserve. Drawing on unsurpassed experience and the field's best research, two leading experts illuminate reputation management for executives, business communicators, marketers, and strategists alike. You'll first review the powerful business case for actively managing your reputation. Next, you'll realistically assess where you stand in areas ranging from product quality to financial strength, vision to social responsibility... discovering how to make the most of your strengths as you overcome your weaknesses. The authors show that to improve reputation, you have to improve visibility, distinctiveness, authenticity, transparency, and consistency throughout the enterprise-not just in traditional silos like PR, advertising, or IR! Want the powerful business value that arises from a world-class reputation? One book will show you how to get it: Fame and Fortune. "A strong reputation is an enduring source of competitive advantage. In Fame and Fortune, Fombrun and van Riel show how successful companies mobilize the support of employees, consumers, and investors to strengthen their reputational capital. An excellent read!" --Frederick W. Smith, Chairman, President & CEO, FedEx Corp.
Download or read book Product Led Growth written by Bush Wes and published by . This book was released on 2019-05 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Product-Led Growth is about helping your customers experience the ongoing value your product provides. It is a critical step in successful product design and this book shows you how it's done." - Nir Eyal, Wall Street Journal Bestselling Author of "Hooked"
Download or read book Think Like a Software Engineering Manager written by Akanksha Gupta and published by Simon and Schuster. This book was released on 2024-08-06 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unlock your full potential as an effective, efficient, and inspiring leader, and be the software engineering manager that your team deserves! Most development teams are only as good as their leader. In this practical guide, you’ll explore all aspects of the software engineering manager’s job, from operational practices to the core skills of handling humans. Think Like a Software Engineering Manager is full of all the skills you’ll need to thrive in software leadership, including: People and performance management Empathy and feedback Delegation and learning to let go Hiring amazing engineers and handling attrition Collaborating with cross-functional partners Managing expectations at all levels Implementing engineering and operational excellence Time and organizational change management Experienced team leader Akanksha Gupta helps you explore whether software engineering management is the right move for your career, guides you through preparing for the position, and gives you all the tools you need to thrive in the role. Thought-provoking exercises help you apply what you learn to your daily professional life, and prepare you for making the big decisions about software. About the technology A software engineering manager needs to be an amazing communicator, an effective decision maker, and a thoughtful mentor. Your success depends on your ability to evaluate and manage projects, motivate and lead your team, and coolly handle whatever crisis each new day brings. It’s a big transition, and this book will guide you every step of the way. About the book Think Like a Software Engineering Manager teaches you how to hire, train, and lead a successful development team. You’ll start with building and managing your team to maximize performance. You’ll then quickly progress to strategies for delivering large scale projects, cultivating excellence in your projects, and managing change. Author Akanksha Gupta’s battle stories and industry anecdotes from her work at Amazon, Audible, Robinhood, and Microsoft reveal how the experts handle the biggest engineering management challenges. What's inside People and performance management Hiring amazing engineers and handling attrition Collaborating with cross-functional partners Practice for success with insightful exercises About the reader For new and aspiring software engineering managers. About the author Akanksha Gupta is an engineering leader at Amazon AWS. She has served as an engineering manager at Robinhood, Audible, and Microsoft and passionately champions the cause of empowering women within the tech industry. The technical editor on this book was Bruce Bergman. Table of Contents PART 1 1 Exploring the engineering manager role 2 Individual contributor to engineering manager 3 Managing people, teams, and yourself 4 Managing performance 5 Delegation: Learn to let go 6 Rewards and recognition 7 Hiring 8 Handling attrition PART 2 9 Working with cross-functional partners 10 Project management, execution, and delivery 11 Managing expectations PART 3 12 Engineering and operational excellence 13 Organizational change management 14 Time management 15 Beyond this book: Grow yourself
Download or read book Beyond Knowledge Management written by Jay Liebowitz and published by CRC Press. This book was released on 2016-04-19 with total page 179 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although knowledge management (KM) has already helped numerous organizations achieve competitive advantages, many organizations have yet to embark on their knowledge management journey. Geared for executives and senior managers, Beyond Knowledge Management: What Every Leader Should Know is concise and easy-to-read. It looks at 10 areas where organi
Download or read book Onboarding written by George B. Bradt and published by John Wiley & Sons. This book was released on 2009-08-27 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to getting new employees recruited, oriented, and productive—FAST "Onboarding," a growing trend in the business community, is a focused methodology that gets people in new roles up to speed quickly and efficiently. This book guides you through a process that enables you to recruit, orient, and enable your new employees to get the job done. Learn how to inspire and encourage your new employees to deliver better results faster. George Bradt and Mary Vonnegut’s Onboarding helps ensure that your new employees are productive and efficient from day one. You’ll learn how to help them assimilate into your corporate culture and accelerate their learning. Onboarding is one of the hottest trends in business This is the first book about onboarding George Bradt is a leading speaker and consultant, and the author of The New Leader’s 100-Day Action Plan For business leaders and managers who want well-trained, responsive, efficient, and effective employees, Onboarding helps you get the best from your new employees.
Download or read book The Seven Pillars of Customer Success written by Wayne McCulloch and published by Lioncrest Publishing. This book was released on 2021-04-27 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a customer success leader, whose insight do you rely on for success? Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust? Wayne McCulloch has more than 25 years of experience in the software industry-years spent in training, adoption, and customer experience, the building blocks for customer success. Now he's sharing what he knows as a chief customer officer leading global success functions. In The Seven Pillars of Customer Success, Wayne provides an adaptable framework for building a strong customer success organization. From customer journey actions to the development of transformation advisors, you'll read detailed examples of how companies have put these seven pillars to the test. To create a culture of customer success and stand out in the marketplace, you need a proven framework and knowledgeable perspective-this book provides both, and more.
Download or read book Ally Up written by Di Ciruolo and published by Morgan James Publishing. This book was released on 2021-05-04 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ally Up teaches what every business should know about diversity, equity, and inclusion.
Download or read book The Culture Secret written by David Vik and published by Greenleaf Book Group. This book was released on 2013-02-05 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why is a great company culture so rare? How can you make sure your organization has one? The good news is that creating an inspiring and sustainable culture is not as hard as you might think. Dr. David “Doc” Vik reveals the keys to success in The Culture Secret. A remarkable culture begins with visionary leaders who help their teams take a holistic approach to creating engagement inside their companies and sharing it with customers. Discover how to take culture beyond casual Friday and into more meaningful conversations like: • Driving Vision • Defining Purpose • Clear business model • Unique/WOW factors • Meaningful Values • Inspired Leadership • Great customers and customer service • Brand enhancement • Experience and the emotional connection If you don’t think you have to focus on attracting—and retaining—the best employees in today’s hypercompetitive war for talent, you are living in the past. The employees and customers of today have a choice and a voice. The secret to culture is simple: take care of your people, never stop innovating, and leave customers wowed. Build a better culture to secure the future for any organization.