Download or read book Microsoft Sourcebook for the Help Desk written by Microsoft Corporation and published by . This book was released on 1995 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Microsoft Sourcebook for the Help Desk is a compilation of best help desk practices from Microsoft, designed for help support professionals who need to deliver quality technical support to end users. It contains information about a wide variety of support-related topics. The CD contains templates, checklists, and lists of decision-making criteria that users can customize.
Download or read book Microsoft Sourcebook for the Help Desk written by and published by . This book was released on 1987 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Microsoft Sourcebook for the Help Desk written by Microsoft Corporation and published by . This book was released on 1997 with total page 504 pages. Available in PDF, EPUB and Kindle. Book excerpt: reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The CD contains templates, checklists, and customizable ""maps"" of decision-making criteria.
Download or read book Computer Sourcebook written by Alfred Glossbrenner and published by Random House Puzzles & Games. This book was released on 1996-12-30 with total page 852 pages. Available in PDF, EPUB and Kindle. Book excerpt: Computer Sourcebook is the perfect resource for anyone who wants maximum efficiency from their time and computer. It covers hardware, software and support; training and seminars; online and print publications; and much more.
Download or read book A Guide to Customer Service Skills for the Help Desk Professional written by Donna Knapp and published by . This book was released on 1999 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.
Download or read book Microsoft Internet Information Server 4 0 Sourcebook written by Michele Petrovsky and published by . This book was released on 1998 with total page 680 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a complete plan for setting up an Internet and intranet server using Microsoft's Internet Information Server. The bonus to ISS is that its free with Windows NT, and has a lot of added features that Webmasters want.
Download or read book A Guide to Help Desk Concepts written by Donna Knapp and published by . This book was released on 1999 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk industry. This is one of the first books to present help desk concepts from an educational perspective and provide an overview of the help desk for individuals interested in pursuing a career in customer support. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager. The author's expertise provides strong real-world computer support examples, case studies, and exercises throughout the book.
Download or read book A Guide to Computer User Support for Help Desk Support Specialists written by Fred Beisse and published by . This book was released on 2001 with total page 488 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.
Download or read book The Handbook of Technical Writing Sixth Edition written by Gerald J. Alred and published by Macmillan. This book was released on 2000-03-02 with total page 778 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive technical writing reference in an updated sixth edition. This comprehensive resource-alphabetically arranged for quick reference-provides guidance on the writing process, in-depth treatment of grammar and usage, abundant real-world examples of technical writing, and up-to-date coverage of technology.
Download or read book Microsoft Sourcebook for the Help Desk written by Microsoft Corporation and published by . This book was released on 1997 with total page 502 pages. Available in PDF, EPUB and Kindle. Book excerpt: reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The CD contains templates, checklists, and customizable ""maps"" of decision-making criteria.
Download or read book Running an Effective Help Desk written by Barbara Czegel and published by Wiley. This book was released on 1998 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: Helpdesk Management in Ihrer Firma - im Zeitalter der Intranets noch telefonbasiert? Wie Sie auf dem Gebiet der technischen Unterstützung der Angestellten auf die enormen Ressourcen des Web zurückgreifen können, zeigt Ihnen die Autorin dieses jetzt umfassend aktualisierten Klassikers. Mit vielen anwendungsbereiten Word- und HTML-Templates. (04/98)
Download or read book Microsoft Azure Essentials Fundamentals of Azure written by Michael Collier and published by Microsoft Press. This book was released on 2015-01-29 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Microsoft Azure Essentials from Microsoft Press is a series of free ebooks designed to help you advance your technical skills with Microsoft Azure. The first ebook in the series, Microsoft Azure Essentials: Fundamentals of Azure, introduces developers and IT professionals to the wide range of capabilities in Azure. The authors - both Microsoft MVPs in Azure - present both conceptual and how-to content for key areas, including: Azure Websites and Azure Cloud Services Azure Virtual Machines Azure Storage Azure Virtual Networks Databases Azure Active Directory Management tools Business scenarios Watch Microsoft Press’s blog and Twitter (@MicrosoftPress) to learn about other free ebooks in the “Microsoft Azure Essentials” series.
Download or read book InfoWorld written by and published by . This book was released on 1996-10-14 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects.
Download or read book Microsoft Access Small Business Solutions written by Teresa Hennig and published by John Wiley & Sons. This book was released on 2010-02-18 with total page 915 pages. Available in PDF, EPUB and Kindle. Book excerpt: Database models developed by a team of leading Microsoft Access MVPs that provide ready-to-use solutions for sales, marketing, customer management and other key business activities for most small businesses. As the most popular relational database in the world, Microsoft Access is widely used by small business owners. This book responds to the growing need for resources that help business managers and end users design and build effective Access database solutions for specific business functions. Coverage includes: Elements of a Microsoft Access Database Relational Data Model Dealing with Customers and Customer Data Customer Relationship Management Database Solutions Marketing Database Solutions Sales Database Solutions Producing and Tracking the Goods & Services Production and Manufacturing Database Solutions Inventory Management Database Solutions Services Database Solutions Tracking and Analyzing Financial Data 1 Accounting Systems: Requirements and Design Database Solutions Accounting: Budgeting, Analysis, and Reporting Database Solutions Managing Memberships Implementing the Models SQL Server and Other External Data Sources With this valuable guide and CD-ROM, you'll be on your way to implementing database solutions in no time
Download or read book Mapping Security written by Tom Patterson and published by Addison-Wesley Professional. This book was released on 2005 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: Compelling and practical view of computer security in a multinational environment – for everyone who does business in more than one country.
Download or read book GARF Assessment Sourcebook written by Lynelle C. Yingling and published by Routledge. This book was released on 2013-10-28 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: First published in 1998. The GARF Assessment Sourcebook is a comprehensive guide to the Global Assessment of Relational Functioning (GARF) scale for family assessment. This comprehensive guide to the GARF is an essential tool for practicing professionals as well as students in training programs. It provides a thorough description of each element of the GARF, a comprehensive review of the GARF in relation to other marriage and family assessment tools, summaries of GARF research, and a comprehensive appendix of reproducible GARF-related forms. The GARF Assessment Sourcebook challenges marriage and family therapists to use, evaluate, and refine the GARF so that it may be included in the main portion of the next revision of the Diagnostic and Statistical Manual of Mental Disorders (DSM). As managed care becomes more pervasive and providers start giving more direction over treatment options, the GARF will become an important new tool in family mental health treatment to assist clinicians who are struggling to improve services and justify their work to the broader health-care community.
Download or read book Forthcoming Books written by Rose Arny and published by . This book was released on 2000 with total page 1356 pages. Available in PDF, EPUB and Kindle. Book excerpt:
