Download or read book Deutsche Nationalbibliografie written by Die deutsche Nationalbibliothek and published by . This book was released on 2008 with total page 914 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book German books in print written by and published by . This book was released on 2002 with total page 1474 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book German Picture Dictionary written by Angela Wilkes and published by NTC/Contemporary Publishing Company. This book was released on 1986 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Beginner's dictionary in German.

Download or read book The Value Profit Chain written by James L. Heskett and published by Simon and Schuster. This book was released on 2010-05-11 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago. At the heart of this bold assertion is the authors' indisputable conclusion supported by thirty-one years of groundbreaking research: today's employee satisfaction, loyalty, and commitment strongly influences tomorrow's customer satisfaction, loyalty, and commitment and ultimately the organization's profit and growth -- a quantifiable set of associations the authors call the value profit chain. In what may be the most far-reaching study ever undertaken of the strategic importance of the employee-customer relationship, Heskett, Sasser, and Schlesinger offer profound new insights into the life-long value of both employees and customers and the increasingly important concept of employee-relationship management. Readers will discover how organizations as diverse as aluminum maker Alcoa, travel agency Rosenbluth International, and the Willow Creek Community Church treat employees like customers (in the case of Willow Creek, volunteers as well). Conversely, the authors show how advertising agency Merkley Newman Harty and financial services provider ING Direct treat customers like employees, pursuing the ones they want most. At the Vanguard Group, Cisco Systems, and Southwest Airlines, both practices are common. The authors explain how these organizations and many others -- whether large or small, public or private, or not-for-profit -- achieve profitability and growth or the equivalent by leveraging results and process quality to deliver differentiated products and services at the lowest cost. Timely, essential, and important reading, The Value Profit Chain should be readily accessible on the desk of every forward-thinking manager.

Download or read book Subject Catalog written by Library of Congress and published by . This book was released on 1965 with total page 640 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book What Great Service Leaders Know and Do written by James L. Heskett and published by Berrett-Koehler Publishers. This book was released on 2015-09-01 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come. The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices; the creation of operating strategies around areas such as facility design, capacity planning, queue management, and more; the use—and misuse—of technology in delivering top-level service; and practices that can transform loyal customers into “owners.” Looking ahead, the authors describe the world of great service leaders in which “both/and” thinking replaces trade-offs. It's a world in which new ideas will be tested against the sine qua non of the “service trifecta”—wins for employees, customers, and investors. And it's a world in which the best leaders admit that they don't have the answers and create organizations that learn, innovate, “sense and respond,” operate with fluid boundaries, and seek and achieve repeated strategic success. Using examples of dozens of companies in a wide variety of industries, such as Apollo Hospitals, Châteauform, Starbucks, Amazon, Disney, Progressive Insurance, the Dallas Mavericks, Whole Foods, IKEA, and many others, the authors present a narrative of remarkable successes, unnecessary failures, and future promise.

Download or read book Library of Congress Catalogs written by Library of Congress and published by . This book was released on 1970 with total page 648 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Service Breakthroughs written by James L. Heskett and published by . This book was released on 1990 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building on five years of exhaustive research in 14 service industries, the authors demonstrate how one or two companies in each industry constantly set new standards for quality that force competitors to either adapt or fail.

Download or read book Library of Congress Catalog written by Library of Congress and published by . This book was released on 1965 with total page 650 pages. Available in PDF, EPUB and Kindle. Book excerpt: A cumulative list of works represented by Library of Congress printed cards.

Download or read book Marketing written by James L. Heskett and published by . This book was released on 1976 with total page 632 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Case Problems in Business Logistics written by James L. Heskett and published by John Wiley & Sons. This book was released on 1973 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Treffpunkt Deutsch written by E. Rosemarie Widmaier and published by Prentice Hall. This book was released on 2008-06-10 with total page 421 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The 8 Minute Writing Habit written by Monica Leonelle and published by Spaulding House. This book was released on 2020-12-15 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ready to establish a consistent writing habit, once and for all? Monica Leonelle digs into the best literature on forming habits and shares the top strategies professional authors are using to make sure they write each and every day. Each tip is easy to implement and will get you writing more in the "in-betweens"—the inactive moments of your life where you are commuting, waiting in line, or otherwise physically stuck with your brain unoccupied! If you've struggled to find time to write due to a day job, family, or an active, busy lifestyle, this book will help you clear your blocks around writing for good and get you writing more often, just a few words at a time. For writers who still haven't found their rhythm and don't have time for long experiments, tracking spreadsheets, or full pomodoros—establish a writing habit that actually fits into your life! BONUS: This book includes the full 8x8 Challenge: 8 days to implement the very best shortcuts to writing more, 8 minutes at a time!

Download or read book Christian Dogmatics written by Franz Pieper and published by . This book was released on 1950 with total page 618 pages. Available in PDF, EPUB and Kindle. Book excerpt: A translation of Christliche Dogmatik, Volume 1 addresses Nature and character of theology Holy Scripture Doctrine of God Creation Divine providence Angelology Doctrine of man Sin and evil and more

Download or read book Tales of Horror and the Supernatural written by Arthur Machen and published by Read Books Ltd. This book was released on 2018-11-22 with total page 365 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Tales of Horror and the Supernatural” is a collection of some of Welsh author and mystic Arthur Machan's best horror and mystery fiction. Throughout his life, Machan espoused the existence of the mystical and supernatural, a belief reinforced by numerous inexplicable and, he would argue, preternatural experience that he himself was witness to. His life and work revolved around this idea, and in time he became one of the masters of modern supernatural horror fiction. The stories of this collection include: “The Novel Of The Black Seal”, “The Novel Of The White Powder”, “The Great God Pan”, “The White People”, “The Inmost Light”, “The Shining Pyramid”, “The Happy Children”, “The Bright Boy”, “Out Of The Earth”, “Children Of The Pool”, and “The Terror”. Arthur Machen (1863 – 1947) was a Welsh author and renowned mystic during the 1890s and early 20th century who garnered literary acclaim for his contributions to the supernatural, horror, and fantasy fiction genres. His seminal novella “The Great God Pan” (1890) has become a classic of horror fiction, with Stephen King describing it as one of the best horror stories ever written in the English language. Other notable fans of his gruesome tales include William Butler Yeats and Arthur Conan Doyle; and his work has been compared to that of Robert Louis Stevenson, Bram Stoker, and Oscar Wilde. This chilling tale of inexplicable circumstances in London's borough of Islington is highly recommended for fans of the macabre and is not to be missed by collectors of vintage supernatural fiction. Many vintage books such as this are increasingly scarce and expensive. It is with this in mind that we are republishing this volume now in an affordable, modern, high-quality edition complete with a specially-commissioned new biography of the author.

Download or read book Prestressed Concrete Analysis and Design written by Antoine E. Naaman and published by Techno Press. This book was released on 2004 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

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