Download or read book Mastering Professional Services written by Thomas E. Lah and published by . This book was released on 2005-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Companies worldwide continue to seek new growth opportunities by establishing professional services to complement their current company portfolio. These professional service organizations are being chartered to secure high margin streams of revenue, improve customer satisfaction, and solidify customer loyalty. However, many of these companies have little experience building and managing a professional services organization. This lack of experience is creating incredible organizational pain. Not just product companies are struggling in their attempts to create profitable and effective professional service organizations. System integrators and value added resellers that must incorporate complicated technologies into their service offerings are struggling to scale service capabilities. Outsourcing and managed service providers that now want to provide consultative support are learning there are significant differences in these service lines. Many times, the current professional service strategy for these companies is simply not sustainable. Mastering Professional Services is the first book to guide acompany through the process of designing a viable services strategy that complements a broader company portfolio. From the author of Building Professional Services: The Siren's Song, this book continues the tradition of providing practical tools and techniques to manage professional services when it is not the core offering of the company.

Download or read book Mastering Service Mesh written by Anjali Khatri and published by Packt Publishing Ltd. This book was released on 2020-03-30 with total page 606 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understand how to use service mesh architecture to efficiently manage and safeguard microservices-based applications with the help of examples Key FeaturesManage your cloud-native applications easily using service mesh architectureLearn about Istio, Linkerd, and Consul – the three primary open source service mesh providersExplore tips, techniques, and best practices for building secure, high-performance microservicesBook Description Although microservices-based applications support DevOps and continuous delivery, they can also add to the complexity of testing and observability. The implementation of a service mesh architecture, however, allows you to secure, manage, and scale your microservices more efficiently. With the help of practical examples, this book demonstrates how to install, configure, and deploy an efficient service mesh for microservices in a Kubernetes environment. You'll get started with a hands-on introduction to the concepts of cloud-native application management and service mesh architecture, before learning how to build your own Kubernetes environment. While exploring later chapters, you'll get to grips with the three major service mesh providers: Istio, Linkerd, and Consul. You'll be able to identify their specific functionalities, from traffic management, security, and certificate authority through to sidecar injections and observability. By the end of this book, you will have developed the skills you need to effectively manage modern microservices-based applications. What you will learnCompare the functionalities of Istio, Linkerd, and ConsulBecome well-versed with service mesh control and data plane conceptsUnderstand service mesh architecture with the help of hands-on examplesWork through hands-on exercises in traffic management, security, policy, and observabilitySet up secure communication for microservices using a service meshExplore service mesh features such as traffic management, service discovery, and resiliencyWho this book is for This book is for solution architects and network administrators, as well as DevOps and site reliability engineers who are new to the cloud-native framework. You will also find this book useful if you’re looking to build a career in DevOps, particularly in operations. Working knowledge of Kubernetes and building microservices that are cloud-native is necessary to get the most out of this book.

Download or read book Mastering Microsoft Azure Infrastructure Services written by John Savill and published by John Wiley & Sons. This book was released on 2015-04-01 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understand, create, deploy, and maintain a public cloud using Microsoft Azure Mastering Microsoft Azure Infrastructure Services guides you through the process of creating and managing a public cloud and virtual network using Microsoft Azure. With step-by-step instruction and clear explanation, this book equips you with the skills required to provide services both on-premises and off-premises through full virtualization, providing a deeper understanding of Azure's capabilities as an infrastructure service. Each chapter includes online videos that visualize and enhance the concepts presented in the book, and access to a Windows app that provides instant Azure updates and demonstrates the process of going from on-premises to public cloud via Azure. Coverage includes storage customization, connectivity, virtual networks, backing up, hybrid environments, System Center management, and more, giving you everything you need to understand, evaluate, deploy, and maintain environments that utilize Microsoft Azure. Understand cost, options, and applications of Infrastructure as a Service (IaaS) Enable on- and off-premises connectivity to Azure Customize Azure templates and management processes Exploit key technologies and embrace the hybrid environment Mastering Microsoft Azure Infrastructure Services is your total solution.

Download or read book Mastering Web Services Security written by Bret Hartman and published by John Wiley & Sons. This book was released on 2003-02-17 with total page 466 pages. Available in PDF, EPUB and Kindle. Book excerpt: Uncovers the steps software architects and developers will need to take in order to plan and build a real-world, secure Web services system Authors are leading security experts involved in developing the standards for XML and Web services security Focuses on XML-based security and presents code examples based on popular EJB and .NET application servers Explains how to handle difficult-to-solve problems such as passing user credentials and controlling delegation of those credentials across multiple applications Companion Web site includes the source code from the book as well as additional examples and product information

Download or read book Mastering HTML and XHTML written by Deborah S. Ray and published by John Wiley & Sons. This book was released on 2006-02-20 with total page 1135 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the Core of All Web Development—And Prepare for the Future Mastering HTML and XHTML is the most complete, up-to-date book on the core language of the Web. You'll learn everything you need to know about coding web pages in both HTML and XHTML, the latest, more powerful version of HTML. But it doesn't stop there. You also get practical instruction in complementary web technologies such as JavaScript, CSS, and Dynamic HTML, along with a Masters Reference that makes it easy to find the information you need. Tying it all together is the authors' expert guidance on planning, developing, and maintaining effective, accessible websites. Coverage includes: Choosing between HTML and XHTML Creating web pages Planning and developing public, personal, and intranet sites Including images in web pages Using HTML/XHTML frames effectively Converting HTML to XHTML Creating CSS style sheets Using JavaScript Including multimedia Creating Dynamic HTML or Dynamic XHTML documents Validating XHTML or HTML documents Creating coherent, easily maintainable websites Making your website searchable Accommodating users with disabilities Creating an XML DTD Extending XHTML with Namespaces

Download or read book Mastering Service Mesh written by Anjali Khatri and published by . This book was released on 2020-03-27 with total page 626 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understand how to use service mesh architecture to efficiently manage and safeguard microservices-based applications with the help of examples Key Features Manage your cloud-native applications easily using service mesh architecture Learn about Istio, Linkerd, and Consul - the three primary open source service mesh providers Explore tips, techniques, and best practices for building secure, high-performance microservices Book Description Although microservices-based applications support DevOps and continuous delivery, they can also add to the complexity of testing and observability. The implementation of a service mesh architecture, however, allows you to secure, manage, and scale your microservices more efficiently. With the help of practical examples, this book demonstrates how to install, configure, and deploy an efficient service mesh for microservices in a Kubernetes environment. You'll get started with a hands-on introduction to the concepts of cloud-native application management and service mesh architecture, before learning how to build your own Kubernetes environment. While exploring later chapters, you'll get to grips with the three major service mesh providers: Istio, Linkerd, and Consul. You'll be able to identify their specific functionalities, from traffic management, security, and certificate authority through to sidecar injections and observability. By the end of this book, you will have developed the skills you need to effectively manage modern microservices-based applications. What you will learn Compare the functionalities of Istio, Linkerd, and Consul Become well-versed with service mesh control and data plane concepts Understand service mesh architecture with the help of hands-on examples Work through hands-on exercises in traffic management, security, policy, and observability Set up secure communication for microservices using a service mesh Explore service mesh features such as traffic management, service discovery, and resiliency Who this book is for This book is for solution architects and network administrators, as well as DevOps and site reliability engineers who are new to the cloud-native framework. You will also find this book useful if you're looking to build a career in DevOps, particularly in operations. Working knowledge of Kubernetes and building microservices that are cloud-native is necessary to get the most out of this book.

Download or read book Mastering Kotlin written by Nate Ebel and published by Packt Publishing Ltd. This book was released on 2019-10-11 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore popular language features, Java to Kotlin interoperability, advanced topics, and practical applications by building a variety of sample projects Key FeaturesUnderstand and leverage the syntax, tools, and patterns by writing code in KotlinExplore practical topics such as Java interop, concurrency with coroutines, and functional programmingDiscover how to use Kotlin for build targets like Android, iOS, JavaScript, and backend serviceBook Description Using Kotlin without taking advantage of its power and interoperability is like owning a sports car and never taking it out of the garage. While documentation and introductory resources can help you learn the basics of Kotlin, the fact that it’s a new language means that there are limited learning resources and code bases available in comparison to Java and other established languages. This Kotlin book will show you how to leverage software designs and concepts that have made Java the most dominant enterprise programming language. You’ll understand how Kotlin is a modern approach to object-oriented programming (OOP). This book will take you through the vast array of features that Kotlin provides over other languages. These features include seamless interoperability with Java, efficient syntax, built-in functional programming constructs, and support for creating your own DSL. Finally, you will gain an understanding of implementing practical design patterns and best practices to help you master the Kotlin language. By the end of the book, you'll have obtained an advanced understanding of Kotlin in order to be able to build production-grade applications. What you will learnModel data using interfaces, classes, and data classesGrapple with practical interoperability challenges and solutions with JavaBuild parallel apps using concurrency solutions such as coroutinesExplore functional, reactive, and imperative programming to build flexible appsDiscover how to build your own domain-specific languageEmbrace functional programming using the standard library and ArrowDelve into the use of Kotlin for frontend JavaScript developmentBuild server-side services using Kotlin and KtorWho this book is for If you’re a Kotlin developer looking to further their skills or a professional Java developer looking for better or professional resources in order to make a switch to Kotlin, this book is for you. Familiarity with Kotlin programming will assist with understanding key concepts covered in the book.

Download or read book Mastering Zendesk written by Cedric F. Jacob and published by Packt Publishing Ltd. This book was released on 2017-01-13 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the art of providing effective IT services to your customers by leveraging Zendesk About This Book Deep dive into the functionalities of Zendesk and improve your organization's customer services Learn how to expand the capabilities of Zendesk by integrating and extending it with third-party tools A master level guide that manages tickets, channels, and workflows along with advanced security features Who This Book Is For This book is for proficient Zendesk administrators who want to unlock the full potential of their Zendesk environment by gaining a deeper understanding of Zendesk's advanced customization options. What You Will Learn Customize ticket channels such as Email, Twitter, Facebook, and Web-Widget Add business rules to create a more effective and automated Zendesk environment Use Zendesk apps to add more functionality to the Zendesk setup Extend Zendesk with JIRA and Salesforce Create custom metrics within GoodData in order to set up customized and automated reports Learn how to secure and troubleshoot Zendesk In Detail Zendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you're a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you. It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment. By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment. Style and approach This advanced guide provides easy to understand examples to ensure you gain expertise with Zendesk.

Download or read book Mastering Hadoop written by Sandeep Karanth and published by Packt Publishing Ltd. This book was released on 2014-12-29 with total page 549 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you want to broaden your Hadoop skill set and take your knowledge to the next level? Do you wish to enhance your knowledge of Hadoop to solve challenging data processing problems? Are your Hadoop jobs, Pig scripts, or Hive queries not working as fast as you intend? Are you looking to understand the benefits of upgrading Hadoop? If the answer is yes to any of these, this book is for you. It assumes novice-level familiarity with Hadoop.

Download or read book Mastering the Power of You written by Lalit Johri and published by Taylor & Francis. This book was released on 2022-11-21 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: The world of the 2020s is complex and demanding. We are faced with a myriad of difficult decisions about our present and future, driven by the impact of the COVID-19 pandemic, the economic downturn, rising unemployment and inequalities, digital disruption, uncertain political environments, and climate change. In this book, leaders from around the world share their experiences in adapting to the changing world and the lessons they have learnt. They offer advice on mastering a diverse range of leadership concepts, skills, and behaviours to prepare for the challenges of the 21st century. The easy-to-follow format is grouped around the core concepts of Leadership, entrepreneurship, and volunteering; Purpose and values; Authenticity, trust and presence; Strategising, thinking, and decision-making; Mentoring and development; Mental resilience; Diversity and inclusion; Negotiating and collaborating; and Social and environmental impact. Each of the 32 chapters takes you on a voyage of discovery to a wide range of "powers" and inspires you to use them to open new opportunities in your life and workplace. If you are a recent graduate aspiring to gain meaningful employment in a rapidly transforming workplace, or a mid-career professional whose job may soon change or disappear with increasing automation, this book is for you. If you are a consultant, coach, mentor, or trainer, looking for new approaches, this book will provide valuable guidelines. If you are a seasoned professional navigating the new norms, this book will give you many inspiring insights.

Download or read book Mastering Technical Sales written by John Care and published by Artech House. This book was released on 2008 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: This indispensable sales tool shows you the ropes of lead qualification, the RFP process, and needs analysis and discovery, and explains how your technical know-how can add invaluable leverage to sales efforts at every step. You learn how to plan and present the perfect pitch, demonstrate products effectively, build customer relationship skills, handle objections and competitors, negotiate prices and contracts, close the sale, and so much more.

Download or read book IT Help Desk written by S. James and published by Createspace Independent Publishing Platform. This book was released on 2016-12-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your Complete Guide To The IT Help DeskYour Blueprint To Service Success, Mastering User Support & Troubleshooting Like A GeniusAre You Ready To Learn All About Working An IT Help Desk? If So You've Come To The Right Place...Here's A Preview Of What This Book Contains...An Explanation Of What The IT Help Desk Actually IsHow To Improve Communication Skills Like A ProHandling Difficult Calls & Situations The Right Way (Must Read!)Best Words & Best Practices For The IT Help DeskThe Six Step Problem Solving Model You NEED To ImplementComputer Troubleshooting From The Very BasicsNo Video? Here's What To Do...Troubleshooting No POST No Boot IssuesHow To Troubleshoot A Freezing Computer CorrectlyThe Downlow On Disk ErrorsKeyboard And Mouse IssuesYour Customer Support ToolsAnd Much, Much More!

Download or read book Mastering Virtual Teams written by Deborah L. Duarte and published by John Wiley & Sons. This book was released on 2011-02-02 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: This third edition of the best-selling resource Mastering Virtual Teams offers a toolkit for leaders and members of virtual teams. The revised and expanded edition includes a CD-ROM with useful resources that allow virtual teams to access and use the book's checklists, assessments, and other practical tools quickly and easily. Deborah L. Durate and Nancy Tennant Snyder include updated guidelines, strategies, and best practices for working effectively with virtual teams across time and distance to see a project through. The useful tools, exercises, and real-life examples show how anyone can master the unique dynamics of virtual team participation in an environment where the old rules no longer apply.

Download or read book Mastering SQL Server 2005 Reporting Services Infrastructure Design written by Joseph L. Jorden and published by John Wiley & Sons. This book was released on 2008-04-14 with total page 506 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reporting Services is a powerful tool for SQL Server 2005 database administrators, developers, and other IT professionals, enabling them to make sense of the immense amount of data generated by enterprises of all sizes Shows readers how to create, manage, and distribute information as well as how to design, produce, and distribute reports that meet the needs of the stakeholder Contains practical insights and real-world solutions not found in other books Bridges the gap between those who manage data and those who need it

Download or read book Mastering IT support written by Cybellium Ltd and published by Cybellium Ltd. This book was released on with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt: Elevate Your IT Support Career with "Mastering IT Support" In a world increasingly reliant on technology, the role of IT support has never been more critical. Organizations across the globe depend on skilled IT support professionals to keep their systems running smoothly. "Mastering IT Support" is your comprehensive guide to excelling in the world of IT support, providing you with the knowledge, skills, and strategies to become a trusted expert in the field. Your Path to IT Support Excellence IT support is more than just fixing technical issues; it's about empowering users, maintaining infrastructure, and ensuring seamless operations. Whether you're new to IT support or a seasoned professional looking to enhance your skills, this book will empower you to master the art of IT support. What You Will Uncover IT Support Essentials: Explore the fundamentals of IT support, including hardware and software troubleshooting, network basics, and user support. Customer-Centric Approach: Learn how to provide exceptional customer service, communicate effectively, and manage user expectations. Technical Skills: Develop hands-on technical skills to diagnose and resolve a wide range of IT issues, from software glitches to network connectivity problems. Problem-Solving Strategies: Discover effective problem-solving techniques and best practices for quickly and efficiently resolving IT incidents. IT Support Tools: Familiarize yourself with the tools and technologies used in IT support, including remote support software and diagnostic utilities. Career Advancement: Explore pathways for career growth within the IT support field and discover how mastering IT support can lead to exciting opportunities. Why "Mastering IT Support" Is Essential Comprehensive Coverage: This book covers a wide range of IT support topics, ensuring that you have a solid foundation in all aspects of the field. Expert Guidance: Benefit from insights and advice from experienced IT support professionals who share their knowledge and industry expertise. Career Enhancement: IT support is a dynamic field with numerous opportunities for career advancement, and this book will help you unlock your full potential. Stay Relevant: In an ever-evolving technology landscape, mastering IT support is vital for staying competitive and adapting to emerging technologies. Your Journey to IT Support Mastery Begins Here "Mastering IT Support" is your roadmap to excelling in the field of IT support and advancing your career. Whether you aspire to provide technical assistance, maintain IT infrastructure, or lead support teams, this guide will equip you with the skills and knowledge to achieve your goals. Don't miss the opportunity to become a trusted IT support professional. Start your journey to IT support mastery today and join the ranks of professionals who are shaping the future of technology support. "Mastering IT Support" is the ultimate resource for individuals seeking to excel in the field of IT support. Whether you are new to IT support or looking to enhance your skills, this book will provide you with the knowledge and strategies to become a trusted expert in the field. Don't wait; begin your journey to IT support mastery today! © 2023 Cybellium Ltd. All rights reserved. www.cybellium.com

Download or read book Mastering Professional Scrum written by Stephanie Ockerman and published by Addison-Wesley Professional. This book was released on 2019-09-11 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Our job as Scrum professionals is to continually improve our ability to use Scrum to deliver products and services that help customers achieve valuable outcomes. This book will help you to improve your ability to apply Scrum.” –From the Foreword by Ken Schwaber, co-author of Scrum Mastering Professional Scrum is for anyone who wants to deliver increased value by using Scrum more effectively. Leading Scrum practitioners Stephanie Ockerman and Simon Reindl draw on years of Scrum training and coaching to help you return to first principles and apply Scrum with the professionalism required to achieve its transformative potential. The authors aim to help you focus on proven Scrum approaches for improving quality, getting and using fast feedback, and becoming more adaptable, instead of “going through the motions” and settling for only modest improvements. Whether you’re a Scrum Master, Development Team member, or Product Owner, you’ll find practical advice for facing challenges with transparency and courage, overcoming a wide array of common challenges, and continually improving your Scrum practice. Realistically assess your current Scrum practice, and identify areas for improvement Recognize what a great Scrum Team looks like and get there Focus on “Done”–not “sort-of-Done” or “almost-Done” Measure and optimize the value delivered by every Product Increment Improve the way you plan, develop, and grow Clear away wider organizational impediments to agility and professionalism Overcome common misconceptions that stand in the way of progress Register your book for convenient access to downloads, updates, and/or corrections as they become available. See inside book for details.

Download or read book Mastering the Fire Service Assessment Center 2nd Ed written by Anthony Kastros and published by Fire Engineering Books. This book was released on 2018-04-16 with total page 498 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bridge the gap between where you are and where you want to be. Do you have the knowledge, skills, and abilities to evaluate behavior, performance, and readiness? Read Mastering the Fire Service Assessment Center to identify what you need to learn and understand how to learn it. There is no way you can read and reflect on the wisdom in these pages and not become a better person and a better firefighter. Why Read This Book? The American fire service is facing a new normal fueled by mass exodus, influx of new generations of firefighters, a lack of hands-on leadership training, sweeping changes in mission, decimated budgets, and the genetics of task-oriented, reactive forefathers. The greatest and perhaps only area that we can affect directly is hands-on, inspiring, realistic, and useful training for our aspiring and incumbent leaders. This book will help you regardless of the fire officer rank you seek. It will help you know where you need to improve, how to develop a specific personal plan to become an excellent officer, and how to do well with whatever assessment center exercises throw at you. NEW MATERIAL in this second edition: --Enjoy reading “Wisdom from the Masters” from 18 fire service luminaries. They provide invaluable insights and challenges you will face as you prepare to promote, whether for the first time as a company officer or up the chain as a chief officer. --Learn lessons from thousands of students from the past 12 years whose feedback will benefit you in this second edition. --Benefit from the many new elements in this book, including relevant articles, additional exercises, and content regarding the dimensions of leadership, management, and emergency operations. The complexities of being a fire officer in the 21st century require an undercurrent of humility while continually pursuing mastery of leading in the modern fire service. Learn how to lead the modern-day firefighter in a modern world, with modern technology, modern fire behavior, and modern sociopolitical and economic challenges. Many firefighters ask themselves if they really want to do this job, but nothing is as professionally rewarding and challenging as leading others in battle to save lives! “This book will give you the greatest probability of success in your assessment center process.” —Bobby Halton, editor-in-chief, Fire Engineering magazine