Download or read book Managing Your Outsourced IT Services Provider written by Venkatesh Upadrista and published by Apress. This book was released on 2014-12-19 with total page 139 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Your Outsourced IT Services Provider teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies, Venkatesh Upadrista guides outsourcing organizations around the hazards of geographic distance, linguistic miscommunication, organizational mismatch, and functional disparity between receiver requirements and provider capabilities. The first half of the book describes what an outsourcing organization needs to know about the IT services providers industry in general to deal intelligently with specific providers: namely, the industry’s organizational types, strategic drivers, competitive labor market constraints, and tactics for hitting P&L targets. The second half of the book teaches outsourcers how to evaluate prospective providers, craft service level agreements, formalize best practices, and manage the full gamut of receiver─provider relationships to optimize outcome in terms of cost, timeliness, and quality of services received. The descriptions and prescriptions in Managing Your Outsourced IT Services Provider apply equally to onshore and offshore outsourcing, but examples and case studies focus on offshoring. In addition, Upadrista analyzes the advantages, disadvantages, and special considerations and caveats of single provider outsourcing and captive centers.

Download or read book Successful IT Outsourcing written by Elizabeth Sparrow and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first book to provide practical guidance on how to get the most from an outsourced IS service and written specifically for IS and IT professionals and not senior business managers.

Download or read book Managing Complex Outsourced Projects written by Gregory A. Garrett and published by Wolters Kluwer. This book was released on 2005-03-01 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ever-changing world of outsourcing demands that project managers be adept at team building, meeting management, group-based problem solving and conflict management. Managing Complex Outsourced Projects provides a comprehensive review of what it takes to successfully manage outsourced projects resulting in improved performance and reduced expenses. Author Gregory A. Garrett discusses the concept of Integrated Project Management (IPM), which is the discipline of ensuring that appropriate practices, tools and techniques are implemented by all parties involved in the outsourcing process. In Managing Complex Outsourced Projects, you'll find more than 400 tips and best practices, over 40 forms and more than 20 case studies that depict how the most successful companies effectively manage outsourced complex projects.

Download or read book The Software Architect Elevator written by Gregor Hohpe and published by "O'Reilly Media, Inc.". This book was released on 2020-04-08 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the digital economy changes the rules of the game for enterprises, the role of software and IT architects is also transforming. Rather than focus on technical decisions alone, architects and senior technologists need to combine organizational and technical knowledge to effect change in their company’s structure and processes. To accomplish that, they need to connect the IT engine room to the penthouse, where the business strategy is defined. In this guide, author Gregor Hohpe shares real-world advice and hard-learned lessons from actual IT transformations. His anecdotes help architects, senior developers, and other IT professionals prepare for a more complex but rewarding role in the enterprise. This book is ideal for: Software architects and senior developers looking to shape the company’s technology direction or assist in an organizational transformation Enterprise architects and senior technologists searching for practical advice on how to navigate technical and organizational topics CTOs and senior technical architects who are devising an IT strategy that impacts the way the organization works IT managers who want to learn what’s worked and what hasn’t in large-scale transformation

Download or read book Outsourcing written by Steven M. Bragg and published by John Wiley & Sons. This book was released on 2006-03-24 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: "As companies in growing numbers look to outsource functions not related to their core competencies, Bragg's work provides an excellent road map. Demonstrating a firm grasp of the topic, he intelligently walks the reader through the maze, analyzing all aspects of the process (including whether the function should or should not be outsourced). This is a must-read for both novices and veterans alike." --Mary S. Schaeffer Editorial Director and Publisher Accounts Payable Now & Tomorrow "Steve Bragg's Outsourcing gives business decision-makers the insights needed to make the case for or against outsourcing. The first half provides a thorough discussion of all aspects, including evaluating risks and rewards, selecting, contracting, and terminating. The second half provides in-depth analysis of ten different types of outsourcing services, including janitorial, customer service, and accounting. This book provides practical advice that will benefit everyone regardless of the extent of their prior experience." --Dr. Will Yancey, PHD, CPA Independent Consultant "Once again, Steve Bragg has compiled a comprehensive, well-written book that will yield an excellent return on time invested by readers. This is a must-have guide in outsourcing for any manager, whether newly exposed or an expert. I came away with some great ideas from the book!" --James A. Bologa Executive Vice President and CFO Daticon Inc. "Use of carefully considered outsourcing can be a critical component of any corporate strategy. In Outsourcing, Steve Bragg has given an excellent overview of why and when outsourcing should be considered, some precautionary thoughts, and specifics of how to successfully implement and manage any outsourced functions. He has created an excellent guide to the use of outsourcing as a means to enhance corporate success in today's challenging business climate." --Richard V. Souders President and CEO Premier Data Services

Download or read book Leading When You re Not the Boss written by Roger Strathausen and published by Apress. This book was released on 2015-11-27 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Answer the questions that arise when managers and workers need to adjust to unfamiliar leadership roles and rules in flattened organizational forms. Leading When You’re Not the Boss provides a conceptual framework that you can apply when assessing your own organizations and work. The book discusses the underlying ideas necessary for a shift from a culture of hierarchies to one of relationships and the establishment of intrapreneurial and holistic work environments. This book supports the trend in many corporations toward flattening parts of their traditional top–down hierarchical management systems into more egalitarian, democratized, and distributed organizational forms. It analyzes the weaknesses of "management" culture at a time of ever more rapid change and complexity in the business world and illustrates how flattened organizational units increase agility, innovation, and efficacy. Moreover, it discusses how individuals can exercise effective leadership despite lacking the command-and-control authority of conventional bosses and ways for organizations to cultivate effective "post-management" cultures. Especially in the technology sector, large projects have become too complex to be mastered by any single leader. Drawing on his experience as a senior manager and executive consultant for a number of Fortune Global 500 companies, Roger Strathausen analyzes the situations and benefits that motivate companies to adopt flattened organizational forms. He shows that empowering a multi-talented group to manage itself by horizontal cooperation can deliver products with more speed, efficiency, innovation, and nimbleness than a solo boss could, while yielding higher employee productivity and retention rates. With an entertaining mix of real-world examples and an episodic HBR-style fictitious case study, the author illustrates throughout the book how his leadership lessons can be serviceable only when intelligently tailored to the dynamic complexities of specific situations, including the personalities and competencies of the people involved. What You'll Learn How to tailor the techniques of shared leadership to specific business situations rather than treating them as iron rules How to flourish in nonhierarchical and ambiguously-hierarchical organizational contexts that encourage individual initiative for the joint benefit of the enterprise and personal professional growth How success and fulfillment at work are enhanced by organizational forms in which participants assess the situational relevance of their respective talents and actively apply them to group objectives in lateral cooperation with peers, as opposed to passively receiving orders from appointed bosses Who This Book Is For The primary readerships for this book are business leaders and managers at all levels in corporations and non-managerial professionals who work in self-directed teams. The secondary readerships are practitioners, consultants, and academics interested in the topics of human resources, organizational design, and the future of work.

Download or read book Outsourcing Management Functions for the Acquisition of Federal Facilities written by National Research Council and published by National Academies Press. This book was released on 2001-01-20 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this study outsourcing is defined as the organizational practice of contracting for services from an external entity while retaining control over assets and oversight of the services being outsourced. In the 1980s, a number of factors led to a renewed interest in outsourcing. For private sector organizations, outsourcing was identified as a strategic component of business process reengineering-an effort to streamline an organization and increase its profitability. In the public sector, growing concern about the federal budget deficit, the continuing long-term fiscal crisis of some large cities, and other factors accelerated the use of privatization measures (including outsourcing for services) as a means of increasing the efficiency of government.

Download or read book Managing Risk and Security in Outsourcing IT Services written by Frank Siepmann and published by CRC Press. This book was released on 2013-12-09 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: With cloud computing quickly becoming a standard in today's IT environments, many security experts are raising concerns regarding security and privacy in outsourced cloud environments-requiring a change in how we evaluate risk and protect information, processes, and people.Managing Risk and Security in Outsourcing IT Services: Onshore, Offshore and

Download or read book Commercializing Innovation written by Jerome Schaufeld and published by Apress. This book was released on 2015-08-19 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Commercializing Innovation: Turning Technology Breakthroughs into Products shows how to turn ideas from R&D labs, universities, patent offices, and inventors into commercially successful products and services. Commercializing technology has never been easy, and it's getting tougher all the time. All the decisions you need to make are complicated by today's breakneck rates of change in enabling technology and by competitive pressures disseminated globally at the speed of the internet: Where to get ideas? Which to pursue? Whom to hire? Where to manufacture? How to fund? Create a startup or license to another? To answer these questions adequately and bring sophisticated products and services successfully to market, you need to deploy the systematic methods detailed in this book. Jerry Schaufeld--serial technology entrepreneur, angel investor, and distinguished professor of entrepreneurship--presents in detail his proven step-by-step commercialization process, beginning with technology assessment and culminating with the successful launch of viable products into the global market. Using case studies, models, and practical tips culled from his entrepreneurial career, he shows readers of Commercializing Innovation how to Source technology that can be turned into products Recognize an opportunity to create a viable product Perform feasibility analyses before sinking too much money into a project Find the right method and means to introduce the product to market Plan the project down to the last detail Execute the project in ways that improve chances of its success Comply with government regulation without crippling your project Decide whether offshore manufacturing is your best option Compete globally with globally sourced ideas and funding

Download or read book The Black Book of Outsourcing written by Douglas Brown and published by Wiley + ORM. This book was released on 2012-06-12 with total page 317 pages. Available in PDF, EPUB and Kindle. Book excerpt: Revised for 2009 and beyond, The Black Book of Outsourcing is a comprehensive guide and directory for the evolving field of outsourcing, including expert advice on how to operate an outsourcing program. Valuable governance checklists, offshoring insights, best practices and one-of-kind resources are featured in this bible of the outsourcing industry. First published in 2005, this topical, bestselling manual explores the evolution of both outsourcing buyers and suppliers. Outsourcing and research gurus Douglas Brown and Scott Wilson chart a course of advice for business leaders charged with managing sourcing initiatives, present a wealth of opportunities for job seekers, and offer insights for entrepreneurial thinkers and investors worldwide

Download or read book REGISTER AND MANAGE A COMPANY IN THE USA WITHOUT LEAVING YOUR HOME COUNTRY written by Onyema Udeze and published by Blaze Incorporated. This book was released on 2022-04-06 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a 'creative' or a brand, you can bypass all the payment limitations online and sell your products and services to global customers. The world is a global village now and your physical location does not have to limit whom you can sell your products and services. With the digital economy, you can set up your business so that you can manage it on the go, irrespective of where you travel across the globe. You can travel anywhere you want and run your business from there without any form of payment limitations. With a global brand, you can enrol on accelerator programs and even raise venture capital when the time is right. As a brand, have you ever tried to use some online platforms to reach global customers, only to find out that you cannot use the platform because you need to have a PayPal or Stripe account? Well, there is a way around these challenges. You can get Stripe and PayPal accounts for your brand from the comfort of your home. But you need to incorporate a US business entity - also from the comfort of your home. That is exactly what this book is all about. The book is broken down into four parts: - The first part paints a clear picture of why you need to own your brand in today's world. It will help you decide on the type of business entity to incorporate in the US - a Limited Liability Company (LLC) or a C-Corporation (C-Corp). It will also help you decide on which state to incorporate your business - Delaware or Wyoming. - The second part will take you through the step-by-step process of incorporation and post-incorporation, using a tailor-made solution that makes it all fast and easy. - The third part will cover other things you need to make the best of your US business entity. Such crucial issues as Taxation, Valuation, raising Venture Capital, tapping into the US Labour Force, Migrating to the US, etc. For all these, there are suggestions of tools that will simplify things and keep the entire process lean and agile. - An extra chapter will expose you to over 140 tools that will help you run your business on a global scale - tools spanning Marketing, Bookkeeping & Accounting, Customer Service, Tax, Legal Advisory, Team Collaboration, etc. After reading the book, you will realise that the US is very friendly to foreign-owned business entities. You do not have to pay Federal Income Tax as a foreign business owner. It costs just a nominal amount to register and manage your US business entity right from the comfort of your home. These are some of the benefits of owning a US business: - Payment gateway providers: Access to the best payment providers (such as Stripe and PayPal). - Taxes: Access to tax benefits available to foreign-owned companies in the USA. - Customers in the US: Building trust with global customers by doing business as a US-incorporated company. - Contracts: Signing contracts with US-based clients. - Venture Capital: It is unusual for American investors to invest early-stage capital into companies from other countries without a US presence. - Accelerators: Most US accelerators require startups to have a US parent company. - Immigration: Starting a business in the US makes it easier to obtain a visa or permanent residency later. - US Bank Account: With a US-incorporated company, you can easily keep your money in a US FDIC-insured bank account. - Special Services: Incorporating in the US will give you access to specific platforms or services; such as Amazon. - Simplified Bureaucracy: Business incorporation in the US is one of the easiest in the world. - US-based Talent: With a US-incorporated business, you can easily access the US talent pool. - US Physical Office: With a US-incorporated business, you can easily open a physical location/office in the US when the need arises.

Download or read book Nine Keys to World Class Business Process Outsourcing written by Mary Lacity and published by Bloomsbury Publishing. This book was released on 2015-04-23 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.

Download or read book Formula 4 0 for Digital Transformation written by Venkatesh Upadrista and published by CRC Press. This book was released on 2021-05-26 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: A staggering 70% of digital transformations have failed as per McKinsey. The key reason why enterprises are failing in their digital transformation journey is because there is no standard framework existing in the industry that enterprises can use to transform themselves to digital. There are several books that speak about technologies such as Cloud, Artificial Intelligence and Data Analytics in silos, but none of these provides a holistic view on how enterprises can embark on a digital transformation journey and be successful using a combination of these technologies. FORMULA 4.0 is a methodology that provides clear guidance for enterprises aspiring to transform their traditional operating model to digital. Enterprises can use this framework as a readymade guide and plan their digital transformation journey. This book is intended for all chief executives, software managers, and leaders who intend to successfully lead this digital transformation journey. An enterprise can achieve success in digital transformation only of it can create an IT Platform that will enable them to adopt any new technology seamlessly into existing IT estate; deliver new products and services to the market in shorter durations; make business decisions with IT as an enabler and utilize automation in all its major business and IT processes. Achieving these goals is what defines a digital enterprise -- Formula 4.0 is a methodology for enterprises to achieve these goals and become digital. Essentially, there is no existing framework in the market that provides a step-by-step guide to enterprises on how to embark on their successful digital transformation journey. This book enables such transformations. Overall, the Formula 4.0 is an enterprise digital transformation framework that enables organizations to become truly digital.

Download or read book 37 Things One Architect Knows about IT Transformation written by Gregor Hohpe and published by . This book was released on 2016-08-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many large enterprises are feeling pressure from the rapid digitalization of the world: digital disruptors attack unexpectedly with brand-new business models; the "FaceBook generation" has dramatically different user expectations; and a whole slew of new technologies has become available to everyone with a credit card. This is tough stuff for enterprises that have been, and still are, very successful, but are built around traditional technology and organizational structures. "Turning the tanker", as the need to transform is often described, has become a board room-level topic in many traditional enterprises. Not as easily done as said. Chief IT Architects and CTOs play a key role in such a digital transformation endeavor. They combine the technical, communication, and organizational skill to understand how a tech stack refresh can actually benefit the business, what "being agile" and "DevOps" really mean, and what technology infrastructure is needed to assure quality while moving faster. Their job is not an easy one, though: they must maneuver in an organization where IT is often still seen as a cost center, where operations means "run" as opposed to "change", and where middle-aged middle-management has become cozy neither understanding the business strategy nor the underlying technology. It's no surprise then that IT architects have become some of the most sought-after IT professionals around the globe. This book aims to equip IT architects with the skills necessary to become effective not just in systems architecture, but also in shaping and driving the necessary transformation of large-scale IT departments. In today's world, technical transformation and organizational transformation have become inseparable. Organized into 37 episodes, this book explains: The role and qualities of an architect in a large enterprise How to think about architecture at enterprise scale How to communicate to a variety of stakeholders Organizational structures and systems How to transform traditional organizations Armed with these insights, architects and CTOs will be able to ride the Architect Elevator up and down the organization to instill lasting change.

Download or read book Outsourcing For Dummies written by Ed Ashley and published by John Wiley & Sons. This book was released on 2008-05-05 with total page 387 pages. Available in PDF, EPUB and Kindle. Book excerpt: Think outsourcing may be the best way to enlarge your talent pool and increase your profits? Outsourcing For Dummies gives you hands-on, step-by-step guidance in implementing an effective and productive outsourcing program that reduces costs and improves your company’s capabilities. This practical, plain-English guide helps you prepare your people and plan an effective sourcing strategy. You’ll find plenty of tips on negotiating with vendors, get help in drafting a binding contract, and find out how to verify and maintain compliance. Plus you’ll get a handle on the importance of communicating with vendors; find ways to measure performance, productivity, and cost-effectiveness; get the lowdown on troubleshooting and solving outsourcing problems; and, if the arrangement isn’t working out, get advice on ending the deal. Discover how to: Determine the costs and risks of outsourcing Identify qualified suppliers and consultants Minimize the impact of outsourcing on your employees Define the scope of your outsourcing program Decide whether to go offshore, nearshore, or onshore Understand the impact of cultural differences on outsourcing Document objectives and review proposals Plan for the disruption in business operations Deal with international employees and vendors Manage outsourcing relationships Protect your data from piracy Avoid common outsourcing mistakes Outsourcing can be the best decision your company has ever made —or the worst! Read Outsourcing For Dummies today, and get it right the first time.

Download or read book IT Outsourcing Part 2 Managing the Sourcing Contract written by Jane Chittenden and published by Van Haren. This book was released on 2020-06-11 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT Outsourcing Part 2: Managing the Sourcing Contract covers all the processes for managing the contract, from the transition phase through to normal operational service and contract termination. Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in: a) good contract development as the foundation for contract management (especially service quality, performance measurement and communications); b) an appropriate governance framework; c) selecting the right individuals, with appropriate authority in key roles; d) the appropriate use of external expert advice; e) continuity of people involved in the contract, right from the early stages of the RFP through transition to everyday operational service; f) effective relationship management, with mutual respect and good communications; g) a collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a win-win approach when problems arise. This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach to this important business discipline.

Download or read book Outsourcing Management Information Systems written by Schniederjans, Ashlyn and published by IGI Global. This book was released on 2006-09-30 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book balances the positive outcomes of outsourcing, which have made it a popular management strategy with the negative to provide a more inclusive decision; it explores risk factors that have not yet been widely associated with this strategy. It focuses on the conceptual "what", "why", and "where" aspects of outsourcing as well as the methodological "how" aspects"--Provided by publisher.