Download or read book Managing Annoying People written by Ilene Marcus MSW MPA and published by Createspace Independent Publishing Platform. This book was released on 2016-12-28 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: The highly charged and complex reality of today's workplace environment is the perfect breeding ground for management nightmares. Too often, annoying-and sometimes generational challenging-personalities drain energy, zap productivity, and undermine your morale and sense of efficacy as a manager. Instead of slogging along, allowing these people to dictate your mood and the tenor of your office interactions, let business guru and leadership expert Ilene Marcus show you how to identify and manage these dynamics for the benefit of everyone involved. Drawing from years of her own experience managing annoying people in every conceivable setting, Marcus will help you learn to navigate the rocky terrain of power differentials in boss-subordinate relationships. Once you are able to identify and label troubling dynamics with difficult employees, you can begin course-correcting to get your team back on track. In witty, engaging prose, Marcus will show you how to do more with your time and resources, better focus on income-generating benchmark programs, and manage your team with more joy and purpose. So whether you're a rookie manager or seasoned veteran of the C-suite, Managing Annoying People will put an end to your irritation and jumpstart your effectiveness as a leader.

Download or read book How to Deal with Annoying People written by Bob Phillips and published by Harvest House Publishers. This book was released on 2011-03-01 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone knows the world is filled with annoying people. Family counselor Bob Phillips and inspirational speaker Kimberly Alyn offer help to those needing to improve their personal and professional relationships. They are two friends who have devoted many years to speaking, teaching, and consulting on this important topic. Churches, individuals, couples, employees, and managers will benefit from this look at personality styles and close—sometimes conflicted—interaction. Readers will discover why they are annoyed by others, why others are annoyed by them, and what they can do to create wholesome relationships. They’ll learn to employ biblical principles along with a fun and simple process of identifying social cues. The result will be an immediate improvement in relating to the significant people in their lives.

Download or read book Managing Humans written by Michael Lopp and published by Apress. This book was released on 2007-10-18 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Humans is a selection of the best essays from Michael Lopp's popular website Rands in Repose(www.randsinrepose.com). Lopp is one of the most sought-after IT managers in Silicon Valley, and draws on his experiences at Apple, Netscape, Symantec, and Borland. This book reveals a variety of different approaches for creating innovative, happy development teams. It covers handling conflict, managing wildly differing personality types, infusing innovation into insane product schedules, and figuring out how to build lasting and useful engineering culture. The essays are biting, hilarious, and always informative.

Download or read book Powerful Phrases for Dealing with Difficult People written by Renee Evenson and published by AMACOM. This book was released on 2013-10-15 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.

Download or read book That s So Annoying written by Cynthia W Lett and published by Skyhorse Publishing Inc.. This book was released on 2009-07-27 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here are hundreds of real people's most common complaints and the proper responses to them. Written by an eminent etiquette experts, this guide reveals how to behave well and, more importantly, how to respond to bad behavior. Illustrated.

Download or read book Managing Customer Relationships written by Don Peppers and published by John Wiley & Sons. This book was released on 2004-04-28 with total page 560 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s competitive marketplace, customer relationshipmanagement is critical to a company’s profitability andlong-term success. To become more customer focused, skilledmanagers, IT professionals and marketing executives must understandhow to build profitable relationships with each customer and tomake managerial decisions every day designed to increase the valueof a company by making managerial decisions that will grow thevalue of the customer base. The goal is to build long-termrelationships with customers and generate increased customerloyalty and higher margins. In Managing Customer Relationships, DonPeppers and Martha Rogers, credited with founding thecustomer-relationship revolution in 1993 when they invented theterm "one-to-one marketing," provide the definitive overview ofwhat it takes to keep customers coming back for years to come. Presenting a comprehensive framework for customer relationshipmanagement, Managing Customer Relationships provides CEOs, CFOs,CIOs, CMOs, privacy officers , human resources managers, marketingexecutives, sales teams, distribution managers, professors, andstudents with a logical overview of the background, themethodology, and the particulars of managing customer relationshipsfor competitive advantage. Here, renowned customer relationshipmanagement pioneers Peppers and Rogers incorporate many of theprinciples of individualized customer relationships that they arebest known for, including a complete overview of the background andhistory of the subject, relationship theory, IDIC(Identify-Differentiate-Interact-Customize) methodology, metrics,data management, customer management, company organization, channelissues, and the store of the future. One of the first books designed to develop an understanding ofthe pedagogy of managing customer relationships, with an emphasison customer strategies and building customer value, ManagingCustomer Relationships features: Pioneering theories and principles of individualized customerrelationships An overview of relationship theory Contributions from such revolutionary leaders as Philip Kotler,Esther Dyson, Geoffrey Moore, and Seth Godin Guidelines for identifying customers and differentiating them byvalue and need Tips for using the tools of interactivity and customization tobuild learning relationships Coverage of the importance of privacy and customer feedback Advice for measuring the success of customer-basedinitiatives The future and evolution of retailing An appendix that examines the qualities needed in a firm’scustomer relationship leaders, and that provides fundamental toolsfor embarking on a career in managing customer relationships orhelping a company use customer value as the basis for executivedecisions The techniques in Managing Customer Relationships can help anycompany sharpen its competitive advantage.

Download or read book The Age of Annoyance Managing our Frustrations with Information Overload written by Gavin Jocius and published by Lulu.com. This book was released on 2011-10-01 with total page 139 pages. Available in PDF, EPUB and Kindle. Book excerpt: Like it or not, we live in the age of annoyance. Technology, electronic communications, gadgets, airline travel - as it all gets easier, it also seems to get exponentially more annoying. Annoyance is described as an unpleasant mental state that can lead to emotions such as frustration and anger. Sound familiar? When was the last time you yelled at your stupid computer or got frustrated that your smartphone could not find a signal? The Age of Annoyance is designed to help people make sense of the crazy world we now live in and better understand why we seem to lose control so easily when dealing with technology.

Download or read book Mean Girls at Work How to Stay Professional When Things Get Personal written by Katherine Crowley and published by McGraw Hill Professional. This book was released on 2012-11-02 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the New York Post's Top 10 Career Books of 2012 and a Booklist Top 10 Business Book DO YOU WORK WITH A MEAN GIRL? A woman’s field guide to the new frontier of professional development—working with other women Women-to-women relationships in the workplace are . . . complicated. When they’re good, they’re great. But when they’re bad, they can ruin your day, your week—even your year. Packed with proven advice from two of today’s leading experts in workplace relationships, this one-of-a-kind guide gives women the tools they need to navigate difficult situations unique to women-to-women relationships—whether with a boss, a colleague, a client, or an employee. Have you dealt with a woman in the workplace who: “Accidentally” excludes you from important meetings? Seems intent on taking you down professionally? Gossips about you with other coworkers? Makes you look bad by missing deadlines? Forms a “pack” of mean girls to make your life miserable? Mean Girls at Work isn’t just about surviving difficult situations. It’s about transforming a toxic relationship into one that benefits and supports both of you. This book is also for women who engage in mean behavior . . . but don’t know it. After all, who hasn’t gossiped about a female coworker? Who hasn’t rolled her eyes in the presence of a woman she doesn’t like? Who hasn’t scanned another woman head to toe—which is just a nonverbal way of saying, “You’ve just been judged”? The authors provide invaluable advice to the more subtle ways of being mean—even if they’re not intended. With a workforce composed of a higher percentage of women than ever, workplace dynamics have changed. Crowley and Elster cover every conceivable scenario, providing critical advice on how to rise above the fray and move forward professionally. Mean Girls at Work is your map to dodging the mines and moving forward in today’s transformed workplace. Praise for Mean Girls at Work “An invaluable suit of armor for surviving nine to five!” —Leil Lowndes, bestselling author of How to Talk to Anyone “If you think the emotional cruelty of comedies like Mean Girls and Heathers doesn’t exist in the real world workplace, think again. In Mean Girls at Work, Katherine Crowley and Kathi Elster valuably chronicle female vs. female predators and offer solid defensive strategies.” —Ann Kreamer, author of It’s Always Personal: Navigating Emotion in the New Workplace “Whether you are in your twenties and just starting your professional career, your midcareer forties, when you are supposed to have figured it out already, or a woman in her fifties or sixties who’s seen it all—this book is a must-read. . . . The authors have finally given women the tools and the sound advice necessary to deal with . . . conflicts that keep us all from succeeding. . . . Carry this book with you to work every day!” —Carolyn Cassin, President, Michigan Women’s Foundation “A must-read for women of all ages in today’s workforce. This book offers what we all need to develop the capacities to endure this ever-changing workplace. We know it is all about relationships and you need the skills outlined in this book to survive and thrive when the Mean Girls attack.” —Kim Harrington, Coordinator, Professional Development and Training, Office of Human Resources, California State University, Sacramento

Download or read book The Coffee Boys Step by Step Guide to Setting Up and Managing Your Own Coffee Bar written by Hugh Gilmartin and published by How To Books. This book was released on 2014-02-21 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is an entertaining but highly practical guide from the successful "Coffee Boys" authors that will enable you to open a coffee bar or sandwich bar that actually lasts and makes money. It presents a distillation of experience of the many dozens of coffee and sandwich businesses they have opened both personally and for clients. This work reveals and is based on the Great Formula (see six steps of contents) created by the authors within their own businesses and their consulting practice. It offers all the practical advice on location, raising finance, and devising a clear marketing plan.

Download or read book Managing your Team through Change written by Richard Newton and published by Pearson UK. This book was released on 2014-11-27 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you make change work? What skills and resources do you need? From understanding and planning, to implementing and assessing the impact, this book covers all aspects of managing change using simple, practical steps and strategies, each one of which has been developed, tested and proven to work. Managing your Team through Change will expertly guide you step by step through the entire change process so you can deliver the required outcomes whilst keeping your team and other stakeholders on board throughout. Understand the nature and complexities of the change process Define and develop a customised change plan and schedule Effectively communicate with, motivate and manage your team through the process Everything you need to think about, know and do to manage change effectively The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.

Download or read book CONCEPTS OF MANAGING written by Ronald Harris and published by AuthorHouse. This book was released on 2023-10-18 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: Attaining a valued leadership role requires more than technical skills. Interacting appropriately with everyone in the organization, while introducing or supporting tactical initiatives, is fundamental. Concepts of Managing reveals essential lessons leaders must understand. Offering uniquely realistic portrayals of situations encountered in business, Ronald Harris’ principles reveal beneficial concepts in action which empower workplace application. Utilizing this guidance—which is seasoned with candor and optimism—readers can anticipate scenarios and thoughtfully approach challenges. Armed with real-world wisdom, they will consequently experience fewer career detours and avoid the roughest waters. Furthermore, self-esteem and the respect of admirable peers will be cultured, increasing employment opportunities and heightening success. This book speaks to supervisors and managers as well as aspiring workers, since everyone faces employment challenges. Harris’ concepts are relevant to university students, employees in training programs, people in business, and those trying to succeed with limited access to mentoring resources.

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Download or read book Managing Anger with CBT For Dummies written by Gill Bloxham and published by John Wiley & Sons. This book was released on 2013-01-14 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: Defuse your anger with CBT Cognitive Behavioural Therapy (CBT) is a hugely popular self-help technique, which teaches you how to break free from destructive or negative behaviors and make positive changes to both your thoughts and your actions. This practical guide to managing anger with CBT will help you to understand your anger, identify solutions to your problems, and maintain your gains and avoid relapse. This concise, user-friendly guide provides focused advice on defusing anger using proven CBT techniques. You'll discover how to keep your anger under control and identify the negative thought processes that lead to angry outbursts. Shows you how to use CBT to help you react positively to frustrating situations Helps you learn to assert yourself effectively without losing your temper Gives you tried-and-true CBT techniques to let go of unhealthy anger If you're struggling with anger management, Managing Anger with CBT For Dummies gives you the tools you need to keep your cool and live a happier, more balanced life.

Download or read book Managing the Small College Library written by Rachel Applegate and published by Bloomsbury Publishing USA. This book was released on 2010-09-16 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book helps directors of small college libraries to plan, staff, and organize their facilities and make the right decisions to effectively contribute to their college's mission. The purpose of this book is to provide the director of a small college library—typically defined as a facility managed by one to seven librarians—with information on every important managerial function specific to their facilities. This content will be much more useful for these library specialists than that of management books covering generic library management or targeted towards large academic settings. Managing the Small College Library covers the key responsibilities of the small college library director: personnel, planning, budgeting, and serving key constituencies. The author draws upon her in-depth knowledge of bureaucratic, political, and human resources managerial theory to explain how librarians can advance the mission of their library. It also includes an in-depth discussion of tenure and academic status for librarians, and examines the effects of both public and religious affiliation.

Download or read book The Everything Managing People Book written by Gary R McClain and published by Simon and Schuster. This book was released on 2006-12-10 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you're a first-time manager or a seasoned professional, you know that a motivated, productive, and fulfilled team is your most important asset. Completely updated and revised, The Everything Managing People Book, 2nd Edition arms you with all you need to create a winning team, including straightforward advice on hiring and firing, leadership, delegation, and effective feedback. This new edition contains updated information on: Changes in today's business world New laws and regulations The latest in office technology Telecommuting and job sharing Filled with practical tips and innovative strategies, The Everything Managing People Book, 2nd Edition helps you get the best out of your employees by providing the motivation and support they need to perform at their best. This hands-on, informative book serves as a desk reference you'll turn to again and again to find valuable information on leading an effective team and succeeding as a manager.

Download or read book Managing Risk in Sport and Recreation written by Katharine Nohr and published by Human Kinetics. This book was released on 2009 with total page 410 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Managing Risk in Sport and Recreation includes numerous forms, checklists, and documentation strategies as well as safety questionnaires for each of the sports covered. This lawyer-created toolkit will help you take the necessary steps to reduce injuries, decrease lawsuits, and pinpoint the strengths and weaknesses in your programs. All of the forms and checklists are also reproduced on a CD-ROM included with the book so you can easily access and use them when needed."--BOOK JACKET.

Download or read book Effectively Managing Motivating People written by and published by Townsend International Pty Ltd. This book was released on 1994 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: