Download or read book Ethics Training for Managers written by Logan L. Watts and published by Routledge. This book was released on 2020-12-13 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: Can employees be trained to make more ethical decisions? If so, how? Providing evidence-based and practical answers to these critical questions is the purpose of this book. To answer these questions, the authors—four organizational psychologists who specialize in the study of ethical decision making—translate insights based on decades of scientific research. Whether you are a student, educator, HR manager, compliance professional, or simply someone interested in the topic of ethics education, this book offers a road map for designing ethics training programs that work.

Download or read book Customer Service Management Training 101 written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2011 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting * Time management * Team development * Conflict resolution * Providing feedback * Monitoring performance * Conducting meetings * Managing challenges * Listening * Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, "real world" practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.

Download or read book Management Training Techniques Structures and Applications written by Gregory A. Miller and published by . This book was released on 1979 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Training Methods for Management and Development written by R.K.Samanta and published by M.D. Publications Pvt. Ltd.. This book was released on 1993 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book is modest attempt to compile the various issus, aspects, dimensions and methods of training process so as to help the training managers and trainers to make the training effective, meaningful and purposeful. The book is intended to serve the dual purpose, that is academic as well as applied. The chapters in the book detail out various training methods, trainers role and training and development by various training organuization in India and abroad irrespective of the disciplines or fileds of spceializations.

Download or read book The Management Training Tool Kit written by Alan Clardy and published by AMACOM. This book was released on 2012-06-29 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most people learn best through experience, which is why new managers often feel ill-equipped to resolve the frustrations, setbacks, conflicts, and concerns of the people on their team. The Management Training Tool Kit includes all the essential tools to help you face even the most advanced leadership challenges and avoid embarrassing blunders. Psychology professor Alan Clardy supplies thirty-five real-life case studies that explore the important lessons learned by other experienced professionals, including how to troubleshoot plummeting morale, interpersonal conflict, decreased productivity, disruptive employees, sexual harassment claims, and more. With probing discussion questions that help pinpoint core issues, practical solutions that can be used to resolve problems, role-playing analysis exercises that bring the case studies to life, and an inventory to help you assess your unique management style, you’ll gain the skills needed to guide your team through trials and on to success. New managers tossed to the front lines with absolutely no experience are bound to make some mistakes. But The Management Training Tool Kit will help leaders adeptly overcome any obstacle.

Download or read book Tendencies in Training Methods written by American Management Association. Committee on Training Methods and published by . This book was released on 1924 with total page 19 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Customer Service Training 101 written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2011 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition ofCustomer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.

Download or read book An Introductory Course in Teaching and Training Methods for Management Development written by International Labour Office. Management Development Branch and published by . This book was released on 1972 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Diagnosing Management Training and Development Needs written by Milan Kubr and published by International Labour Organization. This book was released on 1989 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers a conceptual framework and a compendium of techniques, practical guide-lines and tips for managers in both the public and private sectors and those involved in the management of large and small enterprises, management centres and institutes.

Download or read book Individual Training Techniques written by Life Insurance Agency Management Association and published by . This book was released on 1956 with total page 54 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book An Introductory Course in Teaching and Training Methods for Management Development written by International Labour Office. Management Development Branch. Training Department and published by . This book was released on 1972 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Training Techniques For Management Development written by S. Nakkiran and published by Deep and Deep Publications. This book was released on 2007 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Basic Management Techniques 1 written by United States Civil Service Commission. Bureau of Training and published by . This book was released on 1971 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Active Training written by Melvin L. Silberman and published by John Wiley & Sons. This book was released on 2015-05-04 with total page 453 pages. Available in PDF, EPUB and Kindle. Book excerpt: The all-time bestselling training handbook, updated for new technologies and roles Active Training turns instructional design on its head by shifting the emphasis away from the instructor, and on to the learner. Comprehensively updated to reflect the many developments in the field, this new fourth edition covers the latest technologies and applications, the evolving role of the trainer, and how new business realities impact training, advancing new evidence-based best practices for new trainer tasks, skills, and knowledge. Up to date theory and research inform the practical tips and techniques that fully engage learners and help them get the most out of sessions, while updated workplace examples and revised templates and worksheets help bring these techniques into the classroom quickly. You'll gain insight into improving training evaluation by using Return on Expectations (ROE), learn how to extend the value of training programs through transfer of learning, and develop fresh, engaging methods that incorporate state-of-the-art applications. Active Training designs offer just the right amount of content; the right balance of affective, behavioral, and cognitive learning; a variety of approaches; real-life problem solving; gradual skill-building; and engaging delivery that uses the participants' expertise as a foundation for learning. This book is the classic guide to employing Active Training methods effectively and appropriately for almost any topic. Learn how the trainer's role has changed Engage learners through any training delivery method Inspire collaboration and innovation through application Overcome the challenges trainers face in the new business environment Active Training methods make training sessions fun, engaging, relevant, and most importantly, effective. Participants become enthusiastic about the material, and view sessions as interesting challenges rather than as means to fulfill requirements. To bring these widely endorsed methods into your training repertoire, Active Training is the complete practical handbook you need.

Download or read book Training Techniques and Methods written by S. Nakkiran and published by Discovery Publishing House Pvt Limited. This book was released on 2012-04 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book Training Techniques and Methods is divided into twenty chapters and certain chapters like the role of the managers, managers as trainers, etc., are innovative in nature and may draw the attention of managers, trainers, teachers and students. The chapter Methods of training is unique one, in the sense all important methods of training have been dealt with, which will be useful to the readers.

Download or read book Managing the Front End of Training written by Pike and published by . This book was released on 1997-11 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Stress Management Skills Training Course Exercises and Techniques to Manage Stress and Anxiety Build Success in Your Life by Goal Setting Relaxatio written by Kathryn Critchley and published by www.UoLearn.com. This book was released on 2010-05 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stress Management Skills Training Course. Stress is all around us and affects us all - but it isn't the same for everyone, and each of us handles it differently. One person's challenging pressure is someone else's debilitating stress. Techniques that work well for you might not be so effective for me. There is no single 'right answer', and that's why we want to help you build your own personal toolbox of stress management skills. Course Overview We start this course by taking an in-depth look at stress, exactly what it is and how to deal with it. We show you how to identify your unhealthy stress, and then give you a number of strategies to help you effectively manage and deal with any areas you want to change. Remember, not all stress is bad, some stress is good and can be healthy - plus it's often a great motivator. Throughout the programme we take a holistic approach to stress management and consider both manager and employee in the workplace, as well as how to cope outside work and maintain a healthy work-life balance. Topics include: Identifying and fully understanding what stress is. How stress affects our performance, physical body and behaviour. The importance of becoming aware of stress and then taking responsibility by implementing simple strategies to make desired changes to reduce stress. Successful stress management By taking a more personal, inward-looking approach you can gain far more control and make far more changes than you can by simply waiting and hoping for the world to change around you. By the end of this course you'll have a much deeper awareness of how you create your own stress and what you can do about it. You'll discover that around 80 per cent of the stress you currently suffer maybe in your head! You'll also find out what you can do to change it for good. As part of this unique style of training we'll be looking at your beliefs and your own rule structures. This will allow you to challenge yourself, in a safe environment, to really consider whether you need, or would like to make, a few adjustments to hoe you think about stress. We'll also walk you through easy restructuring and change processes which will allow you to view things differently and start to make deep, long lasting changes. The course is a little different, informal and lots of fun. All we ask is that you open your mind, take from the course what is right for you, and enjoy! About the author - Kathryn Critchley, With over 14 years' experience of high-pressure sales and management roles in the telecoms industry with organisations such as BT and Orange and over 6 years' experience working for the NHS, Kathryn understands the dynamics of team-building, change management, employee motivation and organisational productivity. She has provided training, coaching or therapy for organisations such as the NHS, Victim Support and Witness Service, Cisco Systems, Peugeot, British Gas, IBM, Royal Sun Alliance, various councils, schools and universities, and is also a trainer with the CIPD. Kathryn is passionate about helping people make positive changes and achieve their goals. She achieves remarkable results through seminars and workshops, as well as one to one interventions. She has over 12 years' experience as a coach, therapist and trainer and a wide range of qualifications, including: Dip Counselling, Master NLP Practitioner, INLPTA NLP Master Practitioner, Cert Hypnotherapy, Dip Hypnotherapy, Hypnotherapy Master Practitioner, Graduate Anthony Robbins Mastery University, Dip Stress Management, Cert Advanced Transactional Analysis, Cert Corporate Consulting, Cert Life Coaching, Dip Performance Coaching, Cert Advanced Life Coaching, Cert NLP Life Coaching. She has also written Coaching Skills Training Course see www.UoLearn.com. In this book she shares some of the knowledge and skills that have helped her to manage her own stress and empowered others to do the same.