Download or read book Maintenance Excellence Principles Practices and Future Trends written by Sanjivan Saini and published by SANJIVAN SAINI. This book was released on with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Maintenance Excellence: Principles, Practices, and Future Trends' Embark on a journey through the intricate realm of maintenance management with 'Maintenance Excellence: Principles, Practices, and Future Trends.' This comprehensive guide unveils the crucial role maintenance plays in the operational continuity, efficiency, and longevity of assets across diverse industries. Overview: From the foundations of maintenance, tracing its historical evolution to modern applications, this book offers a holistic exploration. Dive into the multifaceted role of maintenance in ensuring operational continuity, enhancing equipment reliability, and minimizing downtime. Uncover the principles governing maintenance strategies, ranging from preventive and predictive maintenance to corrective and proactive approaches. Introduction: Maintenance is the backbone of operational success in any industry. From ensuring the smooth functioning of machinery to minimizing downtime, maintenance plays a pivotal role in enhancing efficiency and reliability. This comprehensive guide explores the principles and importance of maintenance, delving into its historical roots, diverse applications, and the evolving landscape of maintenance practices in the 21st century. Who Should Read: This book is an invaluable resource for maintenance professionals, students, and anyone keen on unraveling the intricacies of asset management. Whether you're a seasoned industry expert or a novice exploring the world of maintenance, this guide provides a comprehensive and accessible overview. Why Read: 'Maintenance Excellence' goes beyond the theoretical foundations, offering practical insights and real-world applications. It equips readers with the knowledge needed to navigate the challenges of diverse industries, embrace technological advancements, and foster a culture of continuous improvement. This book is a must-read for those seeking to elevate maintenance practices to new heights in an ever-evolving industrial landscape. Today's’ world is highly competitive than ever before. New technologies, machines, human beings are getting increasingly productive to sustain and survive in the world. In todays’ globalized world, India’s position as a manufacturing force is getting noticed. Hence the scale of efficiency has become global benchmark. Maintenance of engineering equipments and machines, is the field that has become a challenge due to size, cost, complexity and competition. Although progress has been made in maintaining equipments in reasonable manner. The professionals are developed, specializing in this area driven by market in a particular manufacturing or process industry or service suppliers etc. Thus, there is a definite need for effective asset management and maintenance practices that will positively influence critical success factors such as safety, product quality, speed of innovation, price, profitability, technical obsolesce, and reliable delivery. In competitive world there is a need to reduce manufacturing cost. There is humungous pressure on manufacturing function to adopt new technologies methods to improve productivity. One of the ways to gain competitive advantage is to pursue lean manufacturing. There are only a few companies address the significant synergies of lean and maintenance excellence. Many industries do not understand or not aware of one big opportunity area. The huge opportunity to reduce the manufacturing cost especially in a plant where there is a capacity crunch is not appreciated by all.” Zero breakdown “is not just a buzz word but reality today and this zero-breakdown concept, can bring about huge savings in manufacturing costs. In industrial world the awareness of this important function is rapidly increasing. However, the effectiveness and result orientation towards these activities varies a lot. Hence this has become a topic of research and efforts are made to understand the factors, actions and their impact and results.

Download or read book Insurance regulations and loss prevention written by Sanjivan Saini and published by SANJIVAN SAINI. This book was released on with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Insurance, regulations and loss prevention" by sanjivan saini is a comprehensive and insightful book that covers various crucial aspects of the insurance industry and loss prevention strategies. With a focus on providing valuable information to insurance professionals, students, policymakers, and individuals interested in risk management, this book encompasses the following key units: Insurance fundamentals: the book begins with a comprehensive introduction to the fundamentals of insurance. It explains the concept of insurance, its significance in risk mitigation, and the various types of insurance policies available for individuals and businesses. Readers will gain a clear understanding of how insurance works and how it benefits both insurers and policyholders. 1. Allied information: this section delves deeper into the insurance industry, covering essential information related to insurance companies, their roles, and the insurance market. It provides insights into insurance products, premium calculations, and the process of underwriting. Additionally, readers will learn about the importance of actuarial science in insurance and the role it plays in risk assessment. 2. Basic rules for industry and road transport: this unit focuses on the insurance considerations and regulations specific to the industrial sector and road transport. It addresses the risks faced by industries and transporters and how insurance plays a crucial role in protecting against potential losses. Readers will gain valuable insights into the types of insurance coverage required for industries and road transport businesses. 3. Basic rules for sea transport: in this section, the book covers the essential rules and regulations related to insurance in the maritime industry. It discusses the unique risks associated with sea transport and the need for specialized marine insurance coverage. Topics such as cargo insurance, hull insurance, and marine liability insurance are explored in detail. 4. Basic rules for warehousing: warehousing plays a critical role in supply chain management, and this unit highlights the insurance considerations related to warehousing operations. Readers will learn about the risks associated with storing goods and how insurance can provide protection against theft, damage, or other unforeseen events. Throughout the book, sanjivan saini draws on his expertise in the insurance industry to provide practical examples and real-world applications of insurance principles and loss prevention strategies. With a clear and engaging writing style, the author makes complex insurance concepts accessible to readers from all backgrounds. "insurance, regulations, and loss prevention" is an invaluable resource that equips readers with the knowledge to navigate the insurance landscape, understand insurance regulations, and implement effective loss prevention measures in various industries and transport sectors. It serves as a comprehensive guide that empowers readers to make informed decisions and enhance their risk management practices.

Download or read book Asset Management Excellence written by John D. Campbell and published by CRC Press. This book was released on 2016-04-19 with total page 489 pages. Available in PDF, EPUB and Kindle. Book excerpt: During the eight years since the publication of Maintenance Excellence: Optimizing Equipment Life-Cycle Decisions the business environment has changed drastically. Globalization, consolidation, and changes in technology challenge asset management and maintenance professionals to be more efficient. Globalization and consolidation have been particula

Download or read book Future Directions in Postal Reform written by Michael A. Crew and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: Future Directions in Postal Reform brings together leading practitioners, world-wide postal administrations, and the courier industry, as well as a number of regulators, academic economists, mailers, and lawyers, to examine some of the major policy and regulatory issues facing the postal and delivery industry. Issues addressed include international postal policy; the universal service obligation; regulation; competition, entry, and the role of scale and scope economies; the nature and role of cost analysis in postal service; productivity; interaction of law and economics; and future technologies and service standards.

Download or read book Mastering Customer Service Strategies for Excellence written by Charles Nehme and published by Charles Nehme. This book was released on with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction Purpose of the Book In an era where customers have more choices than ever, exceptional customer service has become a key differentiator that sets successful businesses apart from the rest. The aim of this book is to provide you with a comprehensive guide to mastering customer service. Whether you're a seasoned professional, a new hire, or a business owner, this book will equip you with the knowledge and skills needed to deliver outstanding service and foster lasting customer relationships. Importance of Customer Service in Today's Market Customer service is no longer just a support function—it is a strategic element of business success. With the rise of social media and online reviews, a single customer interaction can influence thousands of potential customers. Great customer service can turn a one-time buyer into a loyal advocate, while poor service can drive customers away and damage your brand's reputation. This book explores why customer service matters more than ever and how it can impact your bottom line. Overview of What the Reader Will Learn This book is divided into six parts, each designed to cover a different aspect of customer service: Foundations of Customer Service: Understand the core principles and importance of customer service, including the customer journey and expectations. Building a Customer-Centric Culture: Learn how to create an organizational culture that prioritizes customer satisfaction through leadership, employee engagement, and a positive workplace environment. Essential Customer Service Skills: Develop key skills such as effective communication, problem-solving, conflict resolution, and time management. Tools and Techniques: Discover the tools and techniques that can enhance your customer service, including feedback mechanisms, technology, and performance measurement. Advanced Strategies: Explore advanced strategies like personalization, customer loyalty programs, and crisis management to elevate your customer service efforts. Industry-Specific Customer Service: Gain insights into best practices tailored to specific industries such as retail, hospitality, and B2B services. The Evolution of Customer Service Customer service has evolved significantly over the years. From the early days of face-to-face interactions and telephone support to the modern era of digital communication and AI-driven solutions, the way businesses interact with customers has transformed. This section will provide a historical perspective on the evolution of customer service, highlighting key milestones and the changing expectations of customers. By understanding the past, we can better appreciate the present and anticipate the future trends in customer service. This book will not only provide you with practical tips and strategies but also encourage you to think critically about how you can innovate and adapt to meet the ever-evolving needs of your customers. Welcome to "Mastering Customer Service: Strategies for Excellence." Let's embark on this journey together to create exceptional customer experiences and drive your business to new heights.

Download or read book Total Quality Service written by D.H. Stamatis and published by CRC Press. This book was released on 1995-08-01 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied. What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times. Companies that do not provide quality service not only won't compete-they won't exist. Let Total Quality Service put you and your employees on the cutting edge of customer satisfaction.

Download or read book Innovation and Future Trends in Food Manufacturing and Supply Chain Technologies written by Craig Leadley and published by Woodhead Publishing. This book was released on 2015-11-18 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Innovation and Future Trends in Food Manufacturing and Supply Chain Technologies focuses on emerging and future trends in food manufacturing and supply chain technologies, examining the drivers of change and innovation in the food industry and the current and future ways of addressing issues such as energy reduction and rising costs in food manufacture. Part One looks at innovation in the food supply chain, while Part Two covers emerging technologies in food processing and packaging. Subsequent sections explore innovative food preservation technologies in themed chapters and sustainability and future research needs in food manufacturing. Addresses issues such as energy reduction and rising costs in food manufacture Assesses current supply chain technologies and the emerging advancements in the field, including key chapters on food processing technologies Covers the complete food manufacturing scale, compiling significant research from academics and important industrial figures

Download or read book New Trends in Software Methodologies Tools and Techniques written by Hamido Fujita and published by IOS Press. This book was released on 2008 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt: "New Trends in Software Methodologies, Tools and Techniques, as part of the SoMeT series, contributes to new trends and theories in the direction in which the editors believe software science and engineering may develop in order to transform the role of software and science integration in tomorrow s global information society. This book is an attempt to capture the essence of a new state-of-the-art in software science and its supporting technology. Aiming at identifying the challenges such a technology has to master. It contains extensively reviewed papers given at the Seventh International Conference on New Trends in Software Methodology Tools, and Techniques (SoMeT08) held in Sharjah, United Arab Emirates. One of the important issues addressed in this book is handling cognitive issues on software development to adapt to user mental state. Tools and techniques have been contributed here. Another aspect challenged in this conference was intelligent software design in software security. This book, and the series, will also contribute to the elaboration on such new trends and related academic research studies and development."--BOOK JACKET.

Download or read book Digitalization and Analytics for Smart Plant Performance written by Frank (Xin X.) Zhu and published by John Wiley & Sons. This book was released on 2021-04-06 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book addresses the topic of integrated digitization of plants on an objective basis and in a holistic manner by sharing data, applying analytics tools and integrating workflows via pertinent examples from industry. It begins with an evaluation of current performance management practices and an overview of the need for a "Connected Plant" via digitalization followed by sections on "Connected Assets: Improve Reliability and Utilization," "Connected Processes: Optimize Performance and Economic Margin " and "Connected People: Digitalizing the Workforce and Workflows and Developing Ownership and Digital Culture," then culminating in a final section entitled "Putting All Together Into an Intelligent Digital Twin Platform for Smart Operations and Demonstrated by Application cases."

Download or read book New Directions in Social Work Practice written by Kieron Hatton and published by Learning Matters. This book was released on 2015-11-23 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘Hatton’s book is a welcome antidote to stagnation and moribund thinking in contemporary professional practice and readers will gain much from engaging with the concepts he sets out and the challenges he raises.’ Jonathan Parker, Series Editor Since the first edition of Kieron Hatton’s important book outlining many of the New Directions facing social work a significant number of changes and challenges have continued to have a huge impact on contemporary social work practice in the UK. From the second Laming report and the subsequent work of the Social Work Task Force, Social Work Reform Board and The College of Social Work, to the Reclaiming Social Work agenda and Munro Review, the context within which social work is practice has continued to change and this new edition unpicks the challenges, opportunities and threats facing the social workers of today. This book re-establishes an important contribution to learning from which students, their service users and ultimately society should benefit.

Download or read book Essentials for the Improvement of Healthcare Using Lean Six Sigma written by D.H. Stamatis and published by CRC Press. This book was released on 2010-11-30 with total page 463 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essentials for the Improvement of Healthcare Using Lean & Six Sigma is all about real and immediate quality improvement. Written by D.H. Stamatis, a renowned expert in organizational development and quality, the book addresses concerns that can be ameliorated with minimal government intervention.Detailing immediate paths for improvement fundame

Download or read book Operations Management for Business Excellence written by David Gardiner and published by Routledge. This book was released on 2019-10-28 with total page 537 pages. Available in PDF, EPUB and Kindle. Book excerpt: All businesses strive for excellence in today’s technology-based environment in which customers want solutions at the touch of a button. This highly regarded textbook provides in-depth coverage of the principles of operations and supply chain management and explains how to design, implement, and maintain processes for sustainable competitive advantage. This text offers a unique combination of theory and practice with a strategic, results-driven approach. Now in its fourth edition, Operations Management for Business Excellence has been updated to reflect major advances and future trends in supply chain management. A new chapter on advanced supply chain concepts covers novel logistics technology, information systems, customer proximity, sustainability, and the use of multiple sales channels. As a platform for discussion, the exploration of future trends includes self-driving vehicles, automation and robotics, and omnichannel retailing. Features include: A host of international case studies and examples to demonstrate how theory translates to practice, including Airbus, Hewlett Packard, Puma, and Toyota. A consistent structure to aid learning and retention: Each chapter begins with a detailed set of learning objectives and finishes with a chapter summary, a set of discussion questions and a list of key terms. Fully comprehensive with an emphasis on the practical, this textbook should be core reading for advanced undergraduate and postgraduate students of operations management and supply chain management. It would also appeal to executives who desire an understanding of how to achieve and maintain ‘excellence’ in business. Online resources include lecture slides, a glossary, test questions, downloadable figures, and a bonus chapter on project management.

Download or read book Estimating Health Risks from Infrastructure Failures written by and published by American Water Works Association. This book was released on 2006 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Health risks from infrastructure failures are not well understood, despite the potential widespread introduction of chemical, microbial, and physical contaminants, as well as service disruptions. This study gathered input from various experts to define these issues. A strategy for intervention and mitigation was developed along with and mechanisms for timely, direct, inter-agency communication, coordination, and collaboration.

Download or read book Designing a new industry award for service excellence competition in retailing written by Lars Merle and published by diplom.de. This book was released on 2003-10-22 with total page 157 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inhaltsangabe:Abstract: This thesis resolves the need for an industry award for service excellence in retailing, based on a comprehensive framework to foster management quality. A service excellence framework is developed and the design for a new service excellence award is proposed. The proposed framework is based on the Industrial Excellence Award. In addition to the original four fundamental processes a fifth component is introduced: the customer. To complete the framework, the seven components of management quality known from the IEA are adopted. This framework is the structure for the self-assessment questionnaire that will be the core of the new Best Retailer service excellence award. Through an extensive literature review, success factors and empirically tested items for questionnaires were identified and assigned to the corresponding sections in the questionnaire. The result is a collection of questions that - if appropriately considered by management can help introducing service excellence in the retailing industry. The modus operandi of a possible future award competition is suggested to stay close the example of the IEA in order to leverage the existing brand. This should help to popularize the new award, to create outstanding showcases quickly, and to disseminate excellent management quality in the industry. Inhaltsverzeichnis:Inhaltsverzeichnis: AcknowledgementsII List of abbreviations:3 Executive Summary5 1.Introduction6 2.Retailing8 2.1Developments and Trends8 2.1.1Modern History of Retailing and Retailing Formats8 2.1.2Past and Future Trends11 2.2Strategies & Concepts18 2.2.1Retailing Classifications18 2.2.2Positioning20 2.2.3Strategies for Competitive Advantage21 2.2.4Scientific Concepts in Retailing23 2.3Success Factors in Retailing28 2.3.1Employees29 2.3.2Technology32 2.3.3Customer Service33 3.Service37 3.1Strategies and Concepts39 3.1.1Service Business Classifications39 3.1.2Strategies for Service firms41 3.1.3Excellence42 3.1.4Service Concepts in Literature49 3.2Service Management57 3.2.1Service Management Functions59 3.2.2The Service Process61 3.2.3The Service System61 3.3New Service Design & Development63 3.3.1The Service Concept64 3.3.2The Service Positioning Matrix64 3.3.3NSD Process Cycle66 3.3.4NSD-Innovation Matrix67 3.3.5Service Blueprinting68 3.4Service Quality and Customer Satisfaction69 3.4.1Overall Service Quality69 3.4.2Service Process Quality72 3.4.3Perceived Service [...]

Download or read book From Additive Manufacturing to 3D 4D Printing 3 written by Jean-Claude André and published by John Wiley & Sons. This book was released on 2017-12-27 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: With a turnover of some 5-15 billion € / year, the additive manufacturing has industrial niches bearers thanks to processes and materials more and more optimized. While some niches still exist on the application of additive techniques in traditional fields (from jewelery to food for example), several trends emerge, using new concepts: collective production, realization of objects at once (without addition Of material), micro-fluidic, 4D printing exploiting programmable materials and materials, bio-printing, etc. There are both opportunities for new markets, promises not envisaged less than 10 years ago, but difficulties in reaching them.

Download or read book The 12 Principles of Manufacturing Excellence written by Larry E. Fast and published by CRC Press. This book was released on 2011-09-20 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explaining how to implement and sustain a top-down strategy for manufacturing excellence, The 12 Principles of Manufacturing Excellence: A Leader’s Guide to Achieving and Sustaining Excellence provides a comprehensive, proven approach for delivering world-class performance while also cultivating the right culture through leadership and mentoring. Tapping into four decades of leadership experience, 35 years of it in the manufacturing industry, Larry Fast explains how to achieve vertical and horizontal alignment across your organization. He details a clear pathway to excellence via the 12 Principles of Manufacturing Excellence and provides a method for tracking progress—plant by plant and function by function. Emphasizing the importance of using Lean and Six Sigma tools to improve your business, the book: Integrates strategy and leadership development Paves a path for culture change–Operator-Led Process Control (OLPC)—that prepares hourly employees to take control of their processes and prepares management to enable them to do it Details an audit process for tracking progress and ensuring sustainability Includes a CD with color versions of the images in the book as well as a sample Manufacturing Excellence Audit, a sample Communications Plan, and a sample Training Plan that can all be easily customized for the reader’s use This resource-rich book will allow you to spell out leadership expectations and provide your employees and associates with a clear understanding of their individual roles. Helping you keep everyone in your organization focused during the quest towards sustainable manufacturing excellence, the accompanying CD supplies the tools you and your team will need to pursue it with passion, confidence, and urgency. Listen to what Larry Fast has to say about his new book, The 12 Principles of Manufacturing Excellence. Part One — Part Two

Download or read book Engineering Management written by C. M. Chang and published by CRC Press. This book was released on 2016-11-25 with total page 501 pages. Available in PDF, EPUB and Kindle. Book excerpt: Engineering Management: Meeting the Global Challenges prepares engineers to fulfill their managerial responsibilities, acquire useful business perspectives, and take on the much-needed leadership roles to meet the challenges in the new millennium. Value addition, customer focus, and business perspectives are emphasized throughout. Also underlined are discussions of leadership attributes, steps to acquire these attributes, the areas engineering managers are expected to add value, the web-based tools which can be aggressively applied to develop and sustain competitive advantages, the opportunities offered by market expansion into global regions, and the preparations required for engineering managers to become global leaders. The book is organized into three major sections: functions of engineering management, business fundamentals for engineering managers, and engineering management in the new millennium. This second edition refocuses on the new strategy for science, technology, engineering, and math (STEM) professionals and managers to meet the global challenges through the creation of strategic differentiation and operational excellence. Major revisions include a new chapter on creativity and innovation, a new chapter on operational excellence, and combination of the chapters on financial accounting and financial management. The design strategy for this second edition strives for achieving the T-shaped competencies, with both broad-based perspectives and in-depth analytical skills. Such a background is viewed as essential for STEM professionals and managers to exert a strong leadership role in the dynamic and challenging marketplace. The material in this book will surely help engineering managers play key leadership roles in their organizations by optimally applying their combined strengths in engineering and management.