Download or read book Proceedings of the 11th Toulon Verona International Conference on Quality in Services written by Rocco Moliterni and published by Firenze University Press. This book was released on 2008 with total page 889 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Toulon-Verona Conference was founded in 1998 by prof. Claudio Baccarani of the University of Verona, Italy, and prof. Michel Weill of the University of Toulon, France. It has been organized each year in a different place in Europe in cooperation with a host university (Toulon 1998, Verona 1999, Derby 2000, Mons 2001, Lisbon 2002, Oviedo 2003, Toulon 2004, Palermo 2005, Paisley 2006, Thessaloniki 2007, Florence, 2008). Originally focusing on higher education institutions, the research themes have over the years been extended to the health sector, local government, tourism, logistics, banking services. Around a hundred delegates from about twenty different countries participate each year and nearly one thousand research papers have been published over the last ten years, making of the conference one of the major events in the field of quality in services.
Download or read book Ma triser la d marche qualit dans les tablissements sociaux et m dico sociaux written by Jean-Luc Joing and published by . This book was released on 1998 with total page 139 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Dictionnaire commercial written by Académie des sciences commerciales and published by CILF. This book was released on 1994 with total page 1040 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Handbook of Management Accounting Research written by Christopher S. Chapman and published by Elsevier. This book was released on 2006-12-08 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: Volume one of the Handbooks of Management Accounting Research sets the context for both Handbooks, with three chapters outlining the historical development of management accounting as a discipline and as a practice in three broad geographic settings. The bulk of the first volume then draws together a series of contributions that analyse the scholarly literature in terms of distinct intellectual and theoretical social science perspectives. The volume includes a chapter which looks at work informed by psychology as a base discipline. The volume also includes a set of chapters that seek to evaluate and explain issues of research method for the different approaches to research found within management accounting. Special pricing available if purchased as a set with Volume 2. - Documents the scholarly management accounting literature - Publishing both in print, and online through Science Direct - International in scope
Download or read book Livres disponibles 1996 written by Electre and published by . This book was released on 1995 with total page 1440 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Preventing Stress Improving Productivity written by Cary Cooper and published by Routledge. This book was released on 2012-11-12 with total page 365 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a representative study made of European workers, twenty-eight per cent of employees reported that stress affects their health and their performance at work. Occupational stress is a serious problem for the performance of individuals, organisations and as a consequence, for national economies. Preventing Stress, Improving Productivity investigates the ways in which companies can combat stress by changing the working environment rather than only treating individual employees with stress symptoms. Costs and benefits of stress prevention are discussed, with an emphasis on appraoches that involve both the work situation and the individual worker. The heart of the book consists of eleven European country chapters, each overviewing the current status with respect to occupational stress and its prevention in that country and then presenting one detailed case study an example of good preventive practice. Preventing Stress, Improving Productivity identifies five factors that are critical for a stress reduction programme to work, both in terms of employee health and well-being and from a financial point of view. Successful strategies combine participation from workers and support from top management. Useful as a reference for psychologists, human resource managers, occupational physicians, ergonomists and consultants, this book will also be an invaluable aid to managers in the day-to-day running of organisations.
Download or read book valuation et qualit en action sociale et m dico sociale written by Daniel Guaquère and published by ESF Editeur. This book was released on 2003 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: Le management de la qualité constitue sans doute la discipline la plus nécessaire du métier de responsable d'établissement. D'autant plus, depuis que l'évaluation de la qualité a pris un caractère obligatoire avec la loi du 2 janvier 2002. Appliquée au secteur social et médico-social, la qualité a pour objet l'évaluation et l'amélioration du service rendu a la personne accompagnée. Les auteurs de cet ouvrage visent un double objectif : - Présenter les connaissances indispensables au domaine complexe des méthodes et outils de la qualité ; - Suggérer un procédé pour la construction d'un système d'évaluation et d'amélioration de la qualité. Dans un esprit ouvertement opérationnel, cet ouvrage, véritable " boîte à outils " pour le responsable d'établissement propose notamment : - Différents modèles qui illustrent les pratiques actuelles. - Une méthode pour la construction d'un référentiel qualité. - La présentation des étapes de la démarche, de l'analyse de faisabilité au suivi des actions d'amélioration. - Une méthode pour la conduite d'une action d'amélioration de la qualité. - Une série de témoignages d'acteurs engagés dans la démarche qui rendent compte de la diversité des approches actuelles, ainsi que des bénéfices ou des difficultés rencontrées.
Download or read book Health System Performance Comparison an Agenda for Policy Information and Research written by Irene Papanicolas and published by McGraw-Hill Education (UK). This book was released on 2013-06-16 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: International comparison of health system performance has become increasingly popular, made possible by the rapidly expanding availability of health data. It has become one of the most important levers for prompting health system reform. Yet, as the demand for transparency and accountability in healthcare increases, so too does the need to compare data from different health systems both accurately and meaningfully. This timely and authoritative book offers an important summary of the current developments in health system performance comparison. It summarises the current state of efforts to compare systems, and identifies and explores the practical and conceptual challenges that occur. It discusses data and methodological challenges, as well as broader issues such as the interface between evidence and practice. The book draws out the priorities for future work on performance comparison, in the development of data sources and measurement instruments, analytic methodology, and assessment of evidence on performance. It concludes by presenting the key lessons and future priorities, and in doing so offers a rich source of material for policy-makers, their analytic advisors, international agencies, academics and students of health systems.
Download or read book Organizational Interventions and Mental Health in the Workplace written by Steve Harvey and published by . This book was released on 2006 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: 1. Introduction. 1.1. Organization of report; 1.2. Preparation of the report -- 2. Conceptual framework. 2.1. Occupational stress and mental health; 2.2. Stressors (stress agents); 2.3. Stress; 2.4. Strain; 2.5. Moderators -- 3. Method: literature search. 3.1. Analysis -- 4. Results of literature search. 4.1. Frameworks; 4.2. Process frameworks; 4.3. Content frameworks; 4.4. Evidence-based framework; 4.5. Effectiveness of intervention strategies -- 5. Recommendations and conclusions. 5.1. Research needed; 5.2. Research measurement and design; 5.3. Practice issues for organizations; 5.4. Issues for research excellence -- References -- Appendix I: Symposium participants.
Download or read book Actes du colloque international La sant et sa m moire les archives m dicales et leurs ressources Bruxelles 15 17 mars 2007 written by Laurent Honnoré and published by . This book was released on 2008 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book La d marche qualit en action sociale et m dico sociale written by Jean-René Loubat and published by . This book was released on 2015 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offre un référentiel complet pour mettre en place une démarche qualité (prestations, relation clients, processus) au sein d'un établissement d'action sociale ou médico-sociale. Avec des fichiers téléchargeables pour l'adapter aux besoins spécifiques d'un établissement ou d'un service.
Download or read book Philosophy manual a South South perspective written by Chanthalangsy, Phinith and published by UNESCO Publishing. This book was released on 2014-12-31 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Research on Work related Stress written by Tom Cox and published by . This book was released on 2000 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stress at work is a priority issue of the European Agency of Safety and Health at Work. The report addresses the following issues and questions: the nature of stress at work; stress management strategies; does work stress affect health and well-being and, if so, how?; the implications of existing research for the management of work-related stress. This report examines the difficulties involved in placing work stress in the context of other life stress factors. It is stated that work stress is a current and future health and safety issue, and, as such, should be dealt with in the same logical and systematic way as other health and safety issues.
Download or read book Sociologie et soci t s written by and published by . This book was released on 2007 with total page 1038 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Politics Property and Production in the West African Sahel written by Tor Arve Benjaminsen and published by Nordic Africa Institute. This book was released on 2001 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: Through a number of case studies from the West African Sahel, this book links and explores natural resources management from the perspectives of politics, property and production.
Download or read book Transsexualism written by Sics Editore and published by SICS Editore. This book was released on 2014-10-01 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transsexualism refers to the most extreme form of incongruity between an individual's gender identity and anatomic sex. In 1994, the diagnosis of transsexualism was replaced with ”gender identity disorder" by the DSM-IV committee. Transsexualism is associated with distress because the individual, due to his/her physical characteristics, is not treated as a representative of the gender he/she identifies with and cannot therefore live in a gender role with which he/she identifies. The sexual anatomy of the body also feels alien and inappropriate. Transsexualism that causes distress is treated with sex reassignment therapy. The aim is to alter body characteristics and anatomy closer to those of the target gender as well as to facilitate the integration into the social role of the opposite sex. Investigations and surgery are often only available in specialist centres.
