Download or read book Loyal Service written by Bernd Horn and published by Dundurn. This book was released on 2007-02-28 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: French Canadians have a long, proud history of serving their nation. From the earliest beginnings, French Canadians assisted in carving out and defending the nascent country. They were critical as defenders and as allies against hostile Natives and competing European powers. In the aftermath of the conquest, they continued, albeit under a different flag, to defend Canada. Loyal Service examines the service of a number of French-Canadian leaders and their contributions to the nation during times of peace, crisis, and conflict spanning the entire historical spectrum from New France to the end of the twentieth century.
Download or read book Ships Shawls and Loyal Service written by David Blakely and published by Troubador Publishing Ltd. This book was released on 2016-11-10 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ships, Shawls and Loyal Service details the history of three 19th century brothers, each of whom saw some success in his chosen occupation, but each quite distinct from the others in what he achieved. Inspired by the extensive family tree drawn up in the early 20th century by one of his great-uncles, David Blakely relates the stories of his three ancestors. With strong roots in rural Suffolk, the three Blakely brothers were born at the end of the 18th century into a long-established family. Their ancestors had been gentlemen farmers, but none of the brothers followed that occupation. The eldest spent a year as a midshipman in the Royal Navy and six years as an officer in the Army, before becoming involved in a rural church community in north Norfolk. The second served as an officer on East India Company ships, sailing to India and China and finally being promoted to captain. The youngest brother lived in Norwich and became a well-respected retailer and manufacturer in the textile trade. Ships, Shawls and Loyal Service is a fascinating insight into the lives of three brothers, each of whom took a very different path in life. Early history of the brothers’ family is also explored, including their grandfather’s business as proprietor of a stage-coach company in Ipswich and his acquaintance with the artist Thomas Gainsborough. This book will appeal to those interested in East Anglian life and trade in the 18th and 19th centuries. Readers interested in naval and military actions in Napoleonic times and in sailing between England and the Far East will also find this a valuable account.
Download or read book Strategic Customer Service written by John A. GOODMAN and published by AMACOM Div American Mgmt Assn. This book was released on 2009-05-13 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.
Download or read book Russia s Wars of Emergence 1460 1730 written by Carol Stevens and published by Routledge. This book was released on 2013-09-13 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Russia's emergence as a Great Power in the eighteenth century is usually attributed to Peter I's radical programme of 'Westernising' reforms. But the Russian military did not simply copy European armies. Adapting the tactics of its neighbours on both sides, Russia created a powerful strategy of its own, integrating steppe defence with European concerns. In Russia's Wars of Emergence, Carol Belkin Stevens examines the social and political factors underpinning Muscovite military history, the eventual success of the Russian Empire and the sacrifices made for power.
Download or read book Leading Loyalty written by Sandy Rogers and published by AMACOM. This book was released on 2019-04-16 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone they know. But what turns casual customers into passionate promoters and lifelong buyers? Loyalty experts at FranklinCovey set out to unlock the mysteries of gaining the customer’s loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these “campfire stores” burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers’ lives easier. Full of eye-opening examples and practical tools, Leading Loyalty helps you infuse empathy, responsibility, and generosity into every interaction and: Make warm, authentic connections Ask the right questions and listen to learn Discover the real job to be done Take ownership of the customer’s issue Follow up and strengthen the relationship Share insights openly and kindly Surprise people with unexpected extras Model, teach, and reinforce these essential behaviors through weekly team huddles It’s time to invest in building loyalty. Leading Loyalty reveals the principles and practices of everyday service heroes—the customer-facing employees who cultivate bonds and lift revenues through the roof.
Download or read book Accents as Well as Broad Effects written by Mariana Griswold Van Rensselaer and published by Univ of California Press. This book was released on 2024-03-29 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title is part of UC Press's Voices Revived program, which commemorates University of California Press’s mission to seek out and cultivate the brightest minds and give them voice, reach, and impact. Drawing on a backlist dating to 1893, Voices Revived makes high-quality, peer-reviewed scholarship accessible once again using print-on-demand technology. This title was originally published in 1996.
Download or read book The Effortless Experience written by Matthew Dixon and published by Penguin. This book was released on 2013-09-12 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.
Download or read book Patronage in Sixteenth and Seventeenth Century France written by Sharon Kettering and published by Taylor & Francis. This book was released on 2024-10-28 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: The dual themes of this volume are the characteristics of patronage relationships and their political uses in early modern France. The first essays provide an overview of the scholarly literature and suggest that the obligatory reciprocity of the patron-client exchange was a defining characteristic. The third and fourth essays compare patronage relationships with kinship and friendship, while the following two focus on the patronage role of noblewomen. Professor Kettering then looks at the role of brokerage in state formation in early modern France, comparing this with other early modern societies. In the final section she explores the role of patronage in the religious wars of the late 16th century and in the civil war of the Fronde a half century later, and the ways in which it was affected by the changing lifestyles of the great nobles during the late 17th century.
Download or read book Journal of the New York State Teachers Association written by and published by . This book was released on 1918 with total page 684 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Eurasian Influences on Yuan China written by Morris Rossabi and published by Institute of Southeast Asian Studies. This book was released on 2013-05-23 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book documents the extraordinarily significant transfers and cultural diffusion between the Mongol Yuan Dynasty of China and Central and West Asia, which had a broad impact on Eurasian history in the 13th and 14th centuries. The Yuan era witnessed perhaps the greatest inter-civilisational contacts in world history and has thus begun to attract the attention of both scholars and the general public. This volume offers tangible evidence of the Western and Central Asian influences, via the Mongols, on Chinese, and to a certain extent Korean, medicine, astronomy, navigation, and even foreign relations. Turkic peoples and other Muslims played particularly vital roles in such transmissions. These inter-civilisational relations led to the first precise Western knowledge of East and South Asia and stimulated Europeans to discover new routes to the East. The authors of these essays, specialists in their respective fields, shine a light on these vital exchanges, which anyone interested in the origins of global history will find fascinating. “In this volume of wide-ranging essays, scholars from the United States, China and Europe present new insights into how the close relationship between Mongol China and Ilkhanid Persia, and the Mongol employment of Eurasians (many Muslims) of diverse origins, shaped Yuan politics, foreign trade, and culture (scientific knowledge, architecture, medicine), as well as the life of East Asia in the 13th to 14th centuries and beyond. Not surprisingly, in addressing the nature of cultural influence, and how it should or can be identified, measured, and assessed, these authors do not reach a consensus, but do shed light on issues of agency - Mongol, Chinese, and other - and in so doing offer up a wealth of fascinating detail about an era of broad interest to comparative historians of the premodern world as well as specialists on China.” - Ruth W. Dunnell, James P. Storer Professor of Asian History, Kenyon College “A central aim of this volume is to stimulate scholarly interest in the Yuan Dynasty, the ‘step-sister in the study of China.’ By providing a fascinating array of articles - ranging from Muslim maritime semi-colonialism to Chinese resistance of Islamic architectural and astronomical innovation, juxtaposed with medical and cartographical exchanges from West to East, as well as the political influence of Qip?aq Turks in Beijing and neo-Confucian Uyghurs in Chos?n Korea - it has thereby succeeded admirably.” - Johan Elverskog, Altshuler University Distinguished Professor, Southern Methodist University
Download or read book New York Court of Appeals Records and Briefs written by New York (State). Court of Appeals. and published by . This book was released on 1933 with total page 1282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Volume contains: 240 AD 927 (Des Jardins v. Morgenthau) 240 AD 923 (Dilg v. Pyrene Mfg Co et al.) 240 AD 790 (Eisenberg v. Erie Railroad Company) 239 AD 231 (Emerick v. Dale's Motor Truck Service et al.) 240 AD 922 (Fahy v. Rogowitz et al.) 239 AD 246 (In re: Faiher's will; Snow v. McDonald) 240 AD 796 (Ferdinand v. Kenmore Fuels, Inc et al.) 240 AD 799 (Howells v. Johnson et al.) 240 AD 797 (Gavriluk v. Rosenwach et al.)
Download or read book The Encyclopedia of War 5 Volume Set written by Gordon Martel and published by John Wiley & Sons. This book was released on 2012-01-17 with total page 2973 pages. Available in PDF, EPUB and Kindle. Book excerpt: This ground-breaking 5-volume reference is a comprehensive print and electronic resource covering the history of warfare from ancient times to the present day, across the entire globe. Arranged in A-Z format, the Encyclopedia provides an overview of the most important events, people, and terms associated with warfare - from the Punic Wars to the Mongol conquest of China, and the War on Terror; from the Ottoman Sultan, Suleiman ‘the Magnificent’, to the Soviet Military Commander, Georgi Konstantinovich Zhukov; and from the crossbow to chemical warfare. Individual entries range from 1,000 to 6,000 words with the longer, essay-style contributions giving a detailed analysis of key developments and ideas. Drawing on an experienced and internationally diverse editorial board, the Encyclopedia is the first to offer readers at all levels an extensive reference work based on the best and most recent scholarly research. The online platform further provides interactive cross-referencing links and powerful searching and browsing capabilities within the work and across Wiley-Blackwell’s comprehensive online reference collection. Learn more at www.encyclopediaofwar.com. Selected by Choice as a 2013 Outstanding Academic Title Recipient of a 2012 PROSE Award honorable mention
Download or read book Josiah Royce written by Josiah Royce and published by Paulist Press. This book was released on 1988 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: A very significant aspect of Josiah Royce's philosophical achievement is carefully and fully treated with special emphasis on his contribution as a philosopher of spirituality.
Download or read book The Tao of Audience Development for the Arts Philosophies About Audience Development Five Years in the Making written by Shoshana Danoff Fanizza and published by Lulu.com. This book was released on 2016 with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: Philosophies about audience development, five years in the making. This book is a compilation of blog posts since 2009 from the Audience Development Specialists blog. Filled with information and thoughts on audience development, arts management, and arts marketing, this book will help you as an arts leader form a new perspective on building audiences and more enthusiasm for the philosophies and practices of audience development in general.
Download or read book Forged in the Shadow of Mars written by Peter W. Sposato and published by Cornell University Press. This book was released on 2022-03-15 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Forged in the Shadow of Mars, Peter W. Sposato traces chivalry's powerful influence on the mentalitè and behavior of a sizeable segment of the elite in late medieval Florence. He finds that the strenuous knights and men-at-arms of the Florentine chivalric elite—a cultural community comprised of men from both traditional and newly emerged elite lineages—embraced a chivalric ideology that was fundamentally martial and violent. Chivalry helped to shape a common identity among these men based on the profession of arms and the ready use of violence against both their peers and those they perceived to be their social inferiors. This violence, often transgressive in nature, was not only crucial to asserting and defending personal, familial, and corporate honor, but was also inherently praiseworthy. In this way, Sposato highlights the sharp differences between chivalry and the more familiar civic ideology of the popolo grasso, the Florentine mercantile and banking elite who came to dominate Florence politically and economically during the thirteenth and fourteenth centuries. As a result, in Forged in the Shadow of Mars, Sposato challenges the traditional scholarly view of chivalry as foreign to the social and cultural landscape of Florence and contests its reputation as a civilizing force. By reexamining the connection between chivalric literature and actual practice and identity formation among historical knights and men-at-arms, he likewise provides an important corrective to assumptions about the nature of elite violence and identity in medieval Italian cities.
Download or read book The Politics of Mourning in Early China written by Miranda Brown and published by State University of New York Press. This book was released on 2012-02-01 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Politics of Mourning in Early China reevaluates the longstanding assumptions about early imperial political culture. According to most explanations, filial piety served as the linchpin of the social and political order, as all political relations were a seamless extension of the relationship between father and son—a relationship that was hierarchical, paternalistic, and personal. Offering a new perspective on the mourning practices and funerary monuments of the Han dynasty, Miranda Brown asks whether the early imperial elite did in fact imagine political participation solely along the lines of the father-son relationship or whether there were alternative visions of political association. The early imperial elite held remarkably varied and contradictory beliefs about political life, and they had multiple templates and changing scripts for political action. This book documents and explains such diversity and variation and shows that the Han dynasty practice of mourning expressed many visions of political life, visions that left lasting legacies.
Download or read book Japan s New Middle Class the Salary Man and His Family in a Tokyo Suburb written by Ezra F. Vogel and published by Univ of California Press. This book was released on 1971-01-01 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Report on a social research field study, conducted in the Tokyo urban area between 1958 and 1960, on the emergence to middle class status of the nonmanual worker and his family in Japan - covers family budget and income, the role of educational level and the examination system, child care practices, living conditions, the social status of women, the impact of social change, etc. Bibliography pp. 301 to 305 and statistical tables.
