Download or read book Measuring Library Performance written by Peter Brophy and published by Facet Publishing. This book was released on 2006 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.
Download or read book Evaluating the Impact of Your Library written by David Streatfield and published by Facet Publishing. This book was released on 2012-12-23 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Assessing impact is increasingly critical to the survival of services: managers now require comprehensive information about effectiveness, especially in relation to users. Outlining a rigorously tested approach to library evaluation and offering practical tools and highly relevant examples, this book enables LIS managers to get to grips with the slippery concept of service impact and to address their own impact questions in their planning. The 2nd edition is fully updated to include international approaches to qualitative library evaluation, new international research, and current debates on the evolving nature of evaluation, as well as reflections on the importance of involving stakeholders and of evaluation to guide advocacy. Key topics include: • The demand for evidence • Getting to grips with impact • The research base of this work • Putting the impact into planning • Getting things clear: objectives • Success criteria and impact indicators: how you know you are making a difference • Making things happen: activities and process indicators • Thinking about evidence • Gathering and interpreting evidence • Taking stock, setting targets and development planning • Doing national or international evaluation • Where do we go from here? Readership: Practising library and information service managers and policy makers in the field. LIS policy shapers and managers in public, education (schools, further and higher education), health and special libraries and information services working in any country or internationally and people engaged in professional education in the field such as lecturers or students.
Download or read book Libraries and Society written by Wendy Evans and published by Elsevier. This book was released on 2011-04-30 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reviews both the historical and future roles that public, private, academic and special libraries have in supporting and shaping society at local, regional, national and international levels. Globalisation, economic turmoil, political and ethnic tensions, rapid technology development, global warming and other key environmental factors are all combining in myriad and complex ways to affect everyone, both individually and collectively. Fundamental questions are being asked about the future of society and the bedrock organisations that underpin it. Libraries and Society considers the key aspects of library provision and the major challenges that libraries – however defined, managed, developed and provided – now face, and will continue to face in the future. It also focuses on the emerging chapter in cultural, economic and social history and the library's role in serving diverse communities within this new era. - Looks at all types of library in a period of major and discontinuous change, tackling the fundamental questions of the future of libraries in the context of major societal, political and environmental issues - Poses important questions for the profession and policy development - Fills a major gap in literature (recent discourse and debate on the future of democracy, for example, the library is rarely included)
Download or read book Libraries and Key Performance Indicators written by Leo Appleton and published by Chandos Publishing. This book was released on 2017-07-27 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book's main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. - Provides an overview of performance measurement tools for libraries - Discusses KPIs in a broad context - Offers an understanding of reporting, monitoring, and acting upon KPI data - Provides best practice examples of Key Performance Indicators (KPIs) in libraries - Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)
Download or read book Putting Library Assessment Data to Work written by Selena Killick and published by Facet Publishing. This book was released on 2019-07-16 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective library assessment is crucial for a successful academic library. But what do we mean by library assessment and how can it be used to improve the library service? This new book provides a practical guide for library administrators, managers and practitioners on how to make effective use of existing sources of information for assessment activities with the aim of improving academic library services. Putting Library Assessment Data to Work brings together key library assessment methodologies detailing how they can be used to improve an academic Library. The book takes common sources of data that academic libraries will already be collecting, and presents simple qualitative and quantitative techniques that can be used to evaluate and assess their services, both in detail and overall. The different assessment methods are presented from a practical perspective with a theoretical grounding, and include practical case studies to illustrate how the methodologies have successfully been applied. - The book includes coverage of: - The theoretical framework for assessment, its purpose and the tools and techniques used - Institutional, national and international student surveys and how they can be used to improve library service - The history and development of standardised library surveys (eg LibQUAL+®), how they have been used and their impact - The benefits of In house library surveys and case studies of where they gave been used - Library statistics, including standardised statistics sets and key performance indicators - Qualitative feedback in the library - Emerging techniques including UX - Taking a holistic approach to library assessment through advocacy and strategic planning This book will be essential reading for library and information service managers, administrators, assessment practitioners, educators and policy shapers. It will also be useful for students and researchers interested in library assessment.
Download or read book Digital Information written by Hazel M. Woodward and published by Facet Publishing. This book was released on 2010 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: If the vision for the future of digital information is order, ease of access, discoverable resources and sustainable business models, how might this be achieved? In an information environment shaped by an ever growing and persistent demand for more and more digital content from every direction, it has become increasingly important that publishers, libraries and information professionals understand the challenges and opportunities of the Google environment. This book addresses these issues and carves out a strategy for the future of digital information. Put together by an international, cross-sectoral team of contributors, each authored chapter provides a snapshot of where we are now and considers how the barriers to success might be overcome and what the digital information environment might look like if these issues are - or indeed are not - addressed. They include: digital information: an overview of the landscape scholarly communications: the view from the library scholarly communications: the publisher's view e-books and scholarly communication futures digitizing the past: next steps for public sector digitization resource discovery who owns the content in the digital environment? Readership: This book is essential reading for all library and information professionals as well as for researchers and library students. The book will also be of interest to publishers wishing to reconcile their own digital strategies with those of both information consumers and providers.
Download or read book Library Performance Measurement in the UK and Ireland written by Tracey Stanley and published by . This book was released on 2009 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Invisible Librarian written by Aoife Lawton and published by Chandos Publishing. This book was released on 2015-11-03 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Invisible Librarian: A Librarian's Guide to Increasing Visibility and Impact provides insights into what many librarians are feeling, including questions such as "do they feel invisible?" and "How many times have they heard somebody say 'but everything is on the Internet'?" If you are a librarian struggling to find the best strategy for the future of the profession in a rapidly changing information environment, this book is for you. People don't realize that librarians make information available and not just by search engine. This book will make people think differently about librarians, making a case for their value and impact that is compelling, convincing, and credible. Given their versatility and knowledge, now is the time for librarians to become champions of the information age as they improve the visibility and impact of libraries to readers, to stakeholders, and in society. By the end of the book, librarians will have a Visibility Improvement Plan to guarantee future success. - Provides strategies that librarians can use to raise their visibility - Presents how successful librarians have made a positive impact - Covers new techniques that measure current visibility amongst readers and key stakeholders - Includes key guidance on how to implement a 10-step Visibility Improvement Plan
Download or read book Measuring Quality written by Roswitha Poll and published by München [Germany] : K.G. Saur. This book was released on 1996 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.
Download or read book Library Information Science Abstracts written by and published by . This book was released on 2006 with total page 812 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book British librarianship and information work 2011 2015 written by J. H. Bowman and published by Lulu.com. This book was released on 2017-01-24 with total page 563 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the latest in an important series of reviews going back to 1928. The book contains 28 chapters, written by experts in their field, and reviews developments in the principal aspects of British librarianship and information work in the years 2011-2015.
Download or read book British Librarianship and Information Work 1991 2000 written by J. H. Bowman and published by Ashgate Publishing, Ltd.. This book was released on 2006-01-01 with total page 598 pages. Available in PDF, EPUB and Kindle. Book excerpt: This important reference volume covers developments in almost every aspect of British library and information work during the ten-year period 1991-2000. The book provides a comprehensive record of what took place in library and information management during a decade of considerable change and challenges.
Download or read book The Future of the Academic Journal written by Bill Cope and published by Chandos Publishing. This book was released on 2014-07-01 with total page 479 pages. Available in PDF, EPUB and Kindle. Book excerpt: The world of the academic journal continues to be one of radical change. A follow-up volume to the first edition of The Future of the Academic Journal, this book is a significant contribution to the debates around the future of journals publishing. The book takes an international perspective and looks ahead at how the industry will continue to develop over the next few years. With contributions from leading academics and industry professionals, the book provides a reliable and impartial view of this fast-changing area. The book includes various discussions on the future of journals, including the influence of business models and the growth of journals publishing, open access and academic libraries, as well as journals published in Asia, Africa and South America. - Looks at a fast moving and vital area for academics and publishers - Contains contributions from leading international figures from universities and publishers
Download or read book Harrod s Librarians Glossary and Reference Book written by Ray Prytherch and published by Routledge. This book was released on 2016-04-15 with total page 805 pages. Available in PDF, EPUB and Kindle. Book excerpt: Listing over 10,000 entries, Harrod's Librarians' Glossary and Reference Book spans everything from traditional printing terms to search engines and from book formats to URLs. Revisions for this tenth edition have centred in particular on the Information Society and its ramifications, on the general shift towards electronic resources, and on e-commerce, e-learning and e-government, whilst at the same time maintaining key areas predating the IT revolution. Web terminology, URLs and IT terms have been checked and updated, and coverage of terms relating to digitization and digital resources, portals, multimedia and electronic products has been revised or expanded as necessary. Harrod's Glossary now includes Knowledge Management terms, and this edition has also focused on developments in the field of intellectual property, copyright, patents, privacy and piracy. It gives wide international coverage of names, addresses and URLs of major libraries and other important organizations in the information sector, of professional associations, fellowships, networks, government bodies, projects and programmes, consortia and institutions, influential reports and other key publications. Entries are included on classification and file coding, on records management and archiving and on both the latest and the most enduring aspects of library and information skills. Even with the Web at your fingertips Harrod's Librarians' Glossary and Reference Book remains a quicker reference for explaining specialist terms, jargon and acronyms, and for finding the URLs you need, whether you are working in a print-based or digital library, in archiving, records management, conservation, bookselling or publishing.
Download or read book Surviving the Future written by Gail Munde and published by Elsevier. This book was released on 2009-02-28 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library's ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes. - Complex and fragmented subject matter is synthesized into clear and logical presentation - Focuses on current research and best practices - International in scope
Download or read book Librarianship and Information Work Worldwide 2000 written by Maurice Line and published by Walter de Gruyter GmbH & Co KG. This book was released on 2017-06-12 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Performance Measurement in Philanthropic Foundations written by Helmut K. Anheier and published by Routledge. This book was released on 2018-09-03 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt: The growth of philanthropic foundations in numbers and significance raises two immediate questions. First, what makes for success and failure of foundations’ projects and activities? Second, what yardsticks or benchmarks are used to measure performance and track goal attainment? The purpose of this book is to delve deeper into the complex set of issues that lie behind the performance and wider impact of philanthropy. Performance Measurement in Philanthropic Foundations looks at the strengths and weaknesses of philanthropic foundations, which are independent of both the market and ballot box and yet open to signal and incentive deficiencies. The authors use in-depth case studies from different countries to illustrate the problems and challenge much of the conventional wisdom on foundation "success" and "failure." The book also outlines the main contours of a proactive governance and management style to address those problems.
