Download or read book Foundations of Library Services written by Hali R. Keeler and published by Rowman & Littlefield. This book was released on 2021-03-12 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trained library support staff play a critical role in assisting the user in locating and interpreting the resources available in libraries. To do so requires the knowledge and practice of library missions and roles in different types of libraries and the delivery of that information to an increasingly diverse clientele. The plethora of resources available today requires that support staff understand and implement the basic principles of information services as well as the responsibility and relationships among library departments and functional areas. Foundations of Library Services is both a text for professors who teach in library support staff programs and an introductory reference manual for support staff who work in libraries. As part of the Library Support Staff Series, this updated edition will guide the LSS to be able to: Understand the mission and role of the library in its community Be familiar with the ethics and values of the profession, including those of the Library Bill of Rights, the ALA Code of Ethics, freedom of information, confidentiality of library records and privacy issues Know the responsibility and relationships among library departments Practice the basic principles of circulation, including interlibrary loan; current cataloging and classification systems; and acquisitions and collection development policies. Understand how libraries are governed and funded within their organizations or government structures Realize the value of cooperation to enhance services Practice quality customer service Communicate and promote the library’s values and services Recognize and respond to diversity in user needs

Download or read book Poor People and Library Services written by Karen M. Venturella and published by McFarland. This book was released on 2015-11-16 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 1996, nearly 40 million United States citizens were reported to be living in poverty. This enormous number set in conjunction with the rapid growth in demand for more information technology presents librarians with a wrenching dilemma: how to maintain a modern facility while increasing services to the economically disadvantaged. Karen Venturella has gathered a diverse group of librarians and facilitators--including Khafre Abif, head of Children's Services for the Mount Vernon Public Library in New York; Wizard Marks, who directs the Chicago Lake Security Center in its mission to improve the area; Lillian Marrero, who has concentrated on providing services to the Spanish speaking population; Kathleen de la Pena McCook, director of the School of Library and Information Science at the University of South Florida; and 15 others--to find strategies for dealing with the current crisis of disparity. These writers address both the theoretical issues of ensuring access to information regardless of ability to pay, and the practical means for meeting the needs of low income populations. Appendices include the ALA's "Policy on Library Services to Poor People," "The Library Bill of Rights," and a listing of poverty-related organizations.

Download or read book Library Services to Youth of Hispanic Heritage written by Barbara Immroth and published by McFarland. This book was released on 2000-05-01 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the United States becomes ever more comfortable with recognizing the cultural diversity of the many groups that make up its population, library services must seek to meet patrons' needs as they are shaped and expressed by their cultural backgrounds. This goal is particularly important for youth library services. For young people of Hispanic heritage, library services attuned to their specific needs and interests are crucial. Many librarians struggle with how to properly create and maintain library programs and collections that are suitable to the needs of Hispanic youth. In this series of essays prepared for the Trejo Foster Foundation for Hispanic Library Education Fourth National Institute, national leaders in librarianship present their insights about how best to meet the needs of young Hispanic library patrons. The text is introduced by the editors, and the essays are arranged in parts: Programs; Collections; Planning and Evaluating; Bibliographical Resources; and For the Future. Information about the contributors and an index conclude the volume.

Download or read book The Measurement and Evaluation of Library Services written by Frederick Wilfrid Lancaster and published by Washington : Information Resources Press. This book was released on 1977 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of this celebrated reference combines essential material from the first edition (1977) with important extracts from another Lancaster work, If you want to evaluate your library . . . (U. of Illinois Press, 1988), and incorporates a broad range of recent evaluative studies. Unlike the first edition, which dealt primarily with academic studies, the second provides detailed information on the evaluation of public, school, and special libraries as well. In this edition, Lancaster is joined by co-author Baker (library and information science, U. of Iowa). Annotation copyrighted by Book News, Inc., Portland, OR

Download or read book Reengineering Library Services written by and published by Allied Publishers. This book was released on 2005 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Access Services in Libraries written by Gregg Sapp and published by Psychology Press. This book was released on 1992 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the current information environment, public and academic libraries are recognizing that providing access to materials is a complex multi-dimensional phenomenon. To meet the changing needs of their patrons, libraries are reorganizing their service structures and developing organizational units called “access services.” Even though access services fall within the realm of public services, technical services, or library circulations, they are driven by an entirely new mentality. There has been an extreme paucity of information on access services available for libraries struggling to meet the challenges of the electronic age. Access Services in Libraries is the first book to establish a theoretical base for access services while also suggesting connections between theory and practice. Anyone involved in access services or considering adoption of this new organizational unit will benefit from the information in this groundbreaking volume. Access Services in Libraries provides fresh thinking that reexamines previous writings in this area, presents new experimental designs and results, creates contemporary organizational solutions, and adopts innovative techniques for increasing users’access to library materials within constrained budgets. Access services librarians, circulation department librarians, and library managers, especially those who are considering a reorganization that will include access services, will benefit from the philosophical and theoretical articles as well as practical advice on the design, delivery, and evaluation of responsive library services. Chapters in this invaluable book fill the gap in the literature about access services including theoretical descriptions of access services, current developing trends in access services, the historical development of the access services concept, practical studies related to common access services issues, and projections of future challenges. As Peter Watson-Boone states in his preface, “This volume is notable for charting a new current of thinking and practice that is moving quickly into the mainstream. It substantially documents the state of the art, and should bring increased clarity and focus to the debate now proceeding in many libraries about how we are to honor a commitment to the 'access’concept in the era when it will challenge the 'ownership’concept as never before.”

Download or read book Public Libraries for Everyone written by Hawthorne Daniel and published by Garden City : Doubleday. This book was released on 1961 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Customer Service in Libraries written by Charles Harmon and published by Rowman & Littlefield. This book was released on 2013 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, "There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality." If you've got all that, here are the best practices to make stellar customer service a reality for your library's users.

Download or read book Sustainable Online Library Services and Resources written by Mou Chakraborty and published by Bloomsbury Publishing USA. This book was released on 2022-10-05 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: COVID-19 shifted library services and resources; this book includes narratives of lessons learned and sustainable practices to prepare educators and librarians for any challenges that might arise in the future. All different types of libraries (academic, public, special, and school) were impacted by the pandemic, and librarians learned valuable lessons about how to shift and transition in a challenging time. In this informative book, librarians, instructional designers, educators, and faculty from all over the world write about how they pivoted services and resources online to continue to serve patrons during a pandemic and beyond, as well as which services and programs will be sustainable and scalable. Online delivery of programs and services allows librarians to respond to many different situations, emergencies, and challenges, and this book is a record of the lessons that librarians learned and the practices they'll implement in the future based on their experiences with COVID-19. Sustainable Online Library Services and Resources showcases a diverse range of perspectives on how online learning has changed and grown with a focus on what library services and resources are here to stay.

Download or read book The Evaluation and Measurement of Library Services written by Joseph R. Matthews and published by . This book was released on 2007 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Matthews outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements with more customer-centric measurements to form a truer picture of a library's value for its stakeholders and patrons.

Download or read book Wisconsin Public Libraries Service Record written by Wisconsin. Division for Library Services and published by . This book was released on 1950 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most vols. contain a directory section.

Download or read book Current Practices in Public Libraries written by William Miller and published by Routledge. This book was released on 2013-12-02 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive look at contemporary trends and practices in public libraries Current Practices in Public Libraries combines research, surveys, and practical experience to examine a variety of trends, issues, and practices in public library administration. The leading researchers in the field explore vital contemporary topics ranging from literacy instruction and advocacy to ethical concerns in the acquisition of foreign language materials. This practical professional guide presents examples of successful programs at individual libraries as well as results of comprehensive national surveys about funding, computers and Internet access, and branch closures. Current Practices in Public Libraries presents an extensive look at advocacy, ethics, multicultural outreach, literacy training, marketing, and mentoring in today’s public libraries. This comprehensive resource examines a wide range of issues, including public library funding; contributing factors to the quality of public access computing and Internet services; the impact of public library closures; recent human rights violations in U.S. public libraries; supporting local small business development; how multiculturalism and automation can affect collection development and technical services; new leadership models; the use of marketing and advocacy to build and sustain support for public libraries; promoting family learning activities; and the case for small, independent libraries. Current Practices in Public Libraries explores: library funding library expenditures budget shortfalls fiscal planning Internet access and connectivity library siting library Bill of Rights entrepreneurs customization of library services targeted services acquisitions collection development and management outsourcing state library agencies and associations federal library programs and legislation government relations information literacy tutoring and much more Current Practices in Public Libraries is an essential resource for librarians and library administrators working in public and academic settings, and for library sciences faculty and students.

Download or read book Library Services to Indigenous Populations written by Kelly Webster and published by American Library Association. This book was released on 2005 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: Kelly Webster, 20042005 president of the American Indian Library Association, has edited and annotated a comprehensive bibliography that addresses the library and information needs of indigenous people around the world. Produced in collaboration with six individuals noted for their commitment to serving indigenous people and for a passion to extend library service, Library Services to Indigenous Populations will be a vital resource to students of library and information studies, to librarians planning to establish and expand services, and to cultural anthropologists who recognize the value of preserving and sustaining the diversity of humankind.

Download or read book Information and Referral in Reference Services written by Marcia Stucklen Middleton and published by Psychology Press. This book was released on 1988 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book investigates a wide variety of situations and models which fall under the umbrella of information and referral. It examines traditional views in public libraries and library systems as well as descriptions of programs in nontraditional settings, such as academic libraries. A human services perspective is explored and research models are presented.

Download or read book Visible Librarian written by Judith A. Siess and published by American Library Association. This book was released on 2003-04-04 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recent law, corporate, and even public library closings are the sad confirmation that libraries are no longer a given. Despite the fact that librarians bring unique value to their communities and organizations, too often their work goes on under the radar. The benefits provided by information professionals are invisible and taken for granted as Internet search engines replace real experts. It's time to assert your value and the value of the resources you marshal. Step from behind the desk or computer to make your community aware of just how indispensable your services are. Here are all the tools you need to become the squeaky wheel and attract the attention your work deserves. Use these practical strategies to connect with customers, make services both visible and valuable to the community, and get the word out using proven marketing, customer service and public relations tactics specifically tailored to the library environment. Learn to: Provide the answers your users/customers need; Gather internal and external champions to grow a funding base; Access the resources that keep your enterprise viable; Keep information resources available in spite of budget constraints; Be recogniz

Download or read book Introduction to Library Services written by Barbara E. Chernik and published by . This book was released on 1992 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Formerly titled Introduction to Library Service for Library Technicians, this updated text aims to provide a comprehensive overview of the field from concepts governing libraries to types of libraries, policies and procedures, personnel, materials and library services.

Download or read book Integrating the Web into Everyday Library Services written by Elizabeth R. Leggett and published by Rowman & Littlefield. This book was released on 2015-09-28 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the world becoming increasingly more dependent upon the Internet, libraries offer an essential service by providing access to this worldwide network. To help their patrons, modern librarians must have a thorough understanding of this technology. Integrating the Web into Everyday Library Services: A Practical Guide for Librarians is a comprehensive guide to a variety of aspects of Internet use and research. The book is basic, assuming only a basic understanding of computer use and Internet research. This guide begins with: a basic explanation of the mechanics of the Internet and World Wide Web, then moves on to explore the variety of ways that a user can discover online information, how information is stored online via the cloud, and how a librarian can enhance his or her library's online presence. Later chapters explain: how to use the Internet to communicate, how to help patrons research and evaluate information, and how to protect patrons and yourself from online dangers. The final chapter is devoted to helping librarians solve basic computer problems that their patrons may encounter, including troubleshooting Internet connections.