Download or read book Learning Points written by Garber Peter and published by Human Resource Development. This book was released on 2004-11 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: With Learning Points: 80 Activities and Actions for Call Center Service Excellence, you can prepare your employees to successfully meet the requirements of all the customers who call into your center.
Download or read book Better Than Bullet Points written by Jane Bozarth and published by John Wiley & Sons. This book was released on 2011-01-07 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses exclusively on the application of PowerPoint to the creation of online training programs. Better than Bullet Points, Creating Engaging e-Learning with PowerPoint fills that gap. By providing in-depth guidance, specific instructions, and helpful exercises, the book will enable training practitioners to create impactful learning interactions in PowerPoint. The author steps readers through the powerful features of this popular desktop application, covering everything from text to art, animation to interactivity. Provided that the reader owns a copy of PowerPoint, this book will immediately put free real-world tools into the hands of those who need it. The information is practical rather than theoretical and immediately applicable. Most importantly, this book will help make e-learning accessible to those who have previously been excluded from taking advantage of the opportunities e-learning can provide. Jane Bozarth is the e-learning coordinator for the North Carolina Office of State Personnel's Human Resource Development Group and has been a training practitioner since 1989. She is a columnist for Training Magazine and has written for numerous publications including Creative Training Techniques Newsletter and the Journal of Educational Technology and Society.
Download or read book 89 Learning Points for Coaching Call Center CSR s written by Peter Garber and published by Human Resource Development. This book was released on 2006-11 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: 89 Learning Points for Coaching Call Center CSR's Peter Garber The traditional role of the call center "supervisor" is a thing of the past. Being an effective "coach" is fast becoming the most valuable asset you can offer your employees, call center and organization. This interactive training guide is designed for those responsible for the ultimate success of the call center. It is packed with tips and strategies that will help you do your job better and continuously coach your CSR's to improve their skills and the level of service they provide. The book is organized into five parts that drill down to the supervisor's role: The changing role of the supervisor Motivating others Creating effective communications Helping CSR's work together as a team Resolving conflicts between CSR's Within each section are learning points - 89 in all. Use these tips, exercises, multiple choice quizzes and other tools to become more effective at giving the support and guidance your employees need from you to perform their jobs in the best way possible. In just minutes, you'll gain insight and tips that will enable you to change from telling employees what to do to and ensuring the work gets done to coaching employees to reach their greatest potential. For example, you'll learn how to build trust, recognize CSR's, make yourself clear, give feedback, create synergy, become a role model, deal with upset CSR's - and many more skills that will have a huge impact on your CSR's and how satisfied customers are with the service your call center provides. 90 Pages /Code...LPCALL/ $34.95
Download or read book How to Write a Lot written by Paul J. Silvia and published by Amer Psychological Assn. This book was released on 2007-01 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: All students and professors need to write, and many struggle to finish their stalled dissertations, journal articles, book chapters, or grant proposals. Writing is hard work and can be difficult to wedge into a frenetic academic schedule. In this practical, light-hearted, and encouraging book, Paul Silvia explains that writing productively does not require innate skills or special traits but specific tactics and actions. Drawing examples from his own field of psychology, he shows readers how to overcome motivational roadblocks and become prolific without sacrificing evenings, weekends, and vacations. After describing strategies for writing productively, the author gives detailed advice from the trenches on how to write, submit, revise, and resubmit articles, how to improve writing quality, and how to write and publish academic work.
Download or read book A Dozen a Day Book 1 written by Edna Mae Burnam and published by Hal Leonard Corporation. This book was released on 2005-10-01 with total page 53 pages. Available in PDF, EPUB and Kindle. Book excerpt: (Willis). The Dozen a Day books are universally recognized as one of the most remarkable technique series on the market for all ages! Each book in this series contains short warm-up exercises to be played at the beginning of each practice session, providing excellent day-to-day training for the student.
Download or read book Monitoring and Evaluation Training written by Scott G. Chaplowe and published by SAGE Publications. This book was released on 2015-10-15 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: Monitoring and Evaluation Training fills a gap in the literature by providing readers with a systematic approach to monitoring and evaluation (M&E) training for programs and projects. Bridging theoretical concepts with practical, how-to knowledge, authors Scott Chaplowe and J. Bradley Cousins draw upon the scholarly literature, applied resources, and over 50 years of combined experience to provide expert guidance for M&E training that can be tailored to different training needs and contexts, from training for professionals or non-professionals, to organization staff, community members, and other groups with a desire to learn and sustain sound M&E practices.
Download or read book Lower Secondary Science Topical Assessment Volume B written by and published by Panpac Education Pte Ltd. This book was released on with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book It s Always about Leadership written by Dennis Rubin and published by Fire Engineering Books. This book was released on 2018-04-13 with total page 121 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mission-Critical Rules for Successful Fire Rescue Leadership One of the most demanding and stressful management jobs in existence, fire rescue leadership requires a set of clear and distinct skills. Given today’s work environment, everyone from the chief down to the newest recruit should be strong, courageous leaders. Every aspect of a successful operation relies on capable leadership at all levels. It’s Always about Leadership is written by an active firefighter for his fellow fire-rescue service members. Author Dennis L. Rubin discusses his 13 rules for leadership, which he has developed over a 35-year career in fire service. Alongside these rules, Chief Rubin has curated case studies and created critical learning points, self-improvement plans, and discussion questions for learning reinforcement and to assist real-world applications. Key features: --Leadership tools with real-life applicability --Time-tested advice on navigating challenges and scenarios typical to fire service life --Experience and perspective from a multi-decade fire service leader
Download or read book MRCP written by Shibley Rahman and published by CRC Press. This book was released on 2018-12-20 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a bank of multiple-choice questions for candidates preparing for Part 2 of the Membership examination of the Royal Colleges of Physicians, the MRCP. The questions are arranged by subject area to enable structured revision and allow candidates to focus on particular areas where they feel less confident. The book has been written with a close focus on recent examinations, with the coverage of topics weighted to reflect the frequency with which they have appeared. The book is structured more as a manual than as a mock exam, and includes explanations for both correct and incorrect answers, focusing comprehensively on the fundamental principles of medical practice. As well as candiates for the MRCP, this book will also be of interest to medical students and students of related health sciences.
Download or read book The Emerald Review of Industrial and Organizational Psychology written by Robert L. Dipboye and published by Emerald Group Publishing. This book was released on 2018-09-07 with total page 923 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a comprehensive review of the theory, research, and applications in Industrial and Organizational (I/O) Psychology. Analyzing three primary objectives of I/O psychology: improving the effectiveness of employees and organizations, enhancing employee well-being, and gaining an understanding of human behavior in organizations.
Download or read book Student Empowerment in Higher Education Reflecting on Teaching Practice and Learner Engagement written by Anjoom A. Mukadam and published by Logos Verlag Berlin GmbH. This book was released on 2020-05-04 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt: Student Empowerment in Higher Education brings together the accumulated knowledge and experience of many accomplished teachers and students from higher education institutions around the world, and has much to offer those who are engaged in higher education, as students, teachers or support staff. The authors offer personal reflections in teaching, learning, mentoring, assessment, hands-on activities, course design and student identities in higher education across the globe, supported by academic research and scholarship. Readers are provided with a window into tried and tested empowering practices in varying contexts, enabling them to see what works and what does not, alongside the challenges and possibilities. A distinctive feature of this book, and its paramount strength, is that it explores best practices in student empowerment, whilst reflecting on matters of teaching and learning that are familiar to students and teachers alike, and also explores practices in a variety of disciplines. The intention of these volumes, therefore, is not only to inform readers about the diverse learning and teaching approaches of the authors, but, most importantly, to facilitate processes of student empowerment and promote reflection on teaching and learning practices. "In recent decades, higher education policy discourse has persistently implied that a university education is 'delivered' to students under the impersonal banner of 'the student experience'. Not only does this commodify the diverse, individual experiences of students into one marketable product, it also creates false barriers and power dynamics between students and their teachers. In Student Empowerment in Higher Education, the students and lecturers who collaborated to write this important volume have literally blown such misleading notions out of the window! I highly recommend each varied and autonomous chapter to learn what really inspires confidence and success in university students." Professor Sarah Hayes, Professor of Higher Education Policy, University of Wolverhampton "The two volumes of Student Empowerment in Higher Education offer the reader rich and varied examples and understandings of student empowerment from around the world. The authors provide reflective accounts of learning and teaching from diverse perspectives and disciplines, which focus on many different areas of practice in higher education. It is this variety that will appeal to many readers, as the source of ideas and inspiration for numerous possible routes to empowerment. With many chapters co-authored by students and staff, the book models the collective responsibility students and staff have for enhancing student empowerment." Dr. Catherine Bovill, Senior Lecturer in Student Engagement, University of Edinburgh; Fulbright Scholar, Elon University, North Carolina, USA; Visiting Fellow (Knowledge Exchange), University of Winchester
Download or read book ICT Based Innovations written by A. K. Saini and published by Springer. This book was released on 2017-09-30 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume comprises the select proceedings of the annual convention of the Computer Society of India. Divided into 10 topical volumes, the proceedings present papers on state-of-the-art research, surveys, and succinct reviews. The volumes cover diverse topics ranging from communications networks to big data analytics, and from system architecture to cyber security. This volume focuses on ICT Based Innovations. The contents of this book will be useful to researchers and students alike.
Download or read book Obstetric Anesthesiology written by Tauqeer Husain and published by Cambridge University Press. This book was released on 2019-03-21 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: A concise, case-based and practical text discussing the complex anesthesia and pain relief needs of pregnant patients.
Download or read book Integrating Health Impact Assessment with the Policy Process written by Monica O'Mullane and published by OUP Oxford. This book was released on 2013-04-11 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Health Impact Assessment is a policy-support instrument and approach that seeks to assess the health impacts of projects, programmes and policies on population health. The ultimate goal of HIA is to systematically predict health impacts and subsequently inform the intersectoral decision- and policy-making processes of these impacts. Integrating Health Impact Assessment with the Policy Process examines how the process of integrating HIA with policy can take place. Introductory chapters outline the HIA process and provide a conceptual foundation for the book. Then, drawing from experiences of HIA practice and research globally, country specific experiences are presented to examine HIA's relationship with the policy process. Throughout the book checklists and learning points are provided to assist the readers' understanding of the concepts and examples discussed. This practical and conceptually-grounded guide represents a convergence of theory and practice from the disciplines of public health, environmental health and the social sciences, and will appeal to practitioners and professionals in these fields, as well as policy-makers, decision-makers, planners at regional and national government levels as well as academics, educators and students.
Download or read book Management Competency Based Learining written by B.L. Gupta and published by Concept Publishing Company. This book was released on 2007 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Computational Science ICCS 2023 written by Jiří Mikyška and published by Springer Nature. This book was released on 2023-06-29 with total page 687 pages. Available in PDF, EPUB and Kindle. Book excerpt: The five-volume set LNCS 14073-14077 constitutes the proceedings of the 23rd International Conference on Computational Science, ICCS 2023, held in Prague, Czech Republic, during July 3-5, 2023. The total of 188 full papers and 94 short papers presented in this book set were carefully reviewed and selected from 530 submissions. 54 full and 37 short papers were accepted to the main track; 134 full and 57 short papers were accepted to the workshops/thematic tracks. The theme for 2023, "Computation at the Cutting Edge of Science", highlights the role of Computational Science in assisting multidisciplinary research. This conference was a unique event focusing on recent developments in scalable scientific algorithms, advanced software tools; computational grids; advanced numerical methods; and novel application areas. These innovative novel models, algorithms, and tools drive new science through efficient application in physical systems, computational and systems biology, environmental systems, finance, and others.
Download or read book Training Manual for What Every Teacher Should Know written by Donna Walker Tileston and published by Corwin Press. This book was released on 2005 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to help trainers navigate teachers through a complete cycle of 10 training sessions, this dynamic guide is a must for professional staff developers!
