Download or read book Knowledge Management for Customer Self Service Third Edition written by Gerardus Blokdyk and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Knowledge Management for Customer Self-Service Third Edition.

Download or read book Knowledge Management for Customer Self Service Third Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-03-07 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: ask yourself: are the records needed as inputs to the Knowledge Management for Customer Self-Service process available? How can skill-level changes improve Knowledge Management for Customer Self-Service? Who will be responsible for making the decisions to include or exclude requested changes once Knowledge Management for Customer Self-Service is underway? What are the usability implications of Knowledge Management for Customer Self-Service actions? Is there a Knowledge Management for Customer Self-Service management charter, including business case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Knowledge Management for Customer Self-Service investments work better. This Knowledge Management for Customer Self-Service All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Knowledge Management for Customer Self-Service Self-Assessment. Featuring 710 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Knowledge Management for Customer Self-Service improvements can be made. In using the questions you will be better able to: - diagnose Knowledge Management for Customer Self-Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Knowledge Management for Customer Self-Service and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Knowledge Management for Customer Self-Service Scorecard, you will develop a clear picture of which Knowledge Management for Customer Self-Service areas need attention. Your purchase includes access details to the Knowledge Management for Customer Self-Service self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.

Download or read book Knowledge Management for Customer Service written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2018-04 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you use Knowledge Management for Customer Service data and information to support organizational decision making and innovation? What threat is Knowledge Management for Customer Service addressing? What would happen if Knowledge Management for Customer Service weren't done? Whats the best design framework for Knowledge Management for Customer Service organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant? Which customers cant participate in our Knowledge Management for Customer Service domain because they lack skills, wealth, or convenient access to existing solutions? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Knowledge Management for Customer Service investments work better. This Knowledge Management for Customer Service All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Knowledge Management for Customer Service Self-Assessment. Featuring 710 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Knowledge Management for Customer Service improvements can be made. In using the questions you will be better able to: - diagnose Knowledge Management for Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Knowledge Management for Customer Service and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Knowledge Management for Customer Service Scorecard, you will develop a clear picture of which Knowledge Management for Customer Service areas need attention. Your purchase includes access details to the Knowledge Management for Customer Service self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.

Download or read book Knowledge Management For Customer Self Service A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-01-13 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Knowledge Management For Customer Self Service investments work better. This Knowledge Management For Customer Self Service All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Knowledge Management For Customer Self Service Self-Assessment. Featuring 960 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Knowledge Management For Customer Self Service improvements can be made. In using the questions you will be better able to: - diagnose Knowledge Management For Customer Self Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Knowledge Management For Customer Self Service and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Knowledge Management For Customer Self Service Scorecard, you will develop a clear picture of which Knowledge Management For Customer Self Service areas need attention. Your purchase includes access details to the Knowledge Management For Customer Self Service self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Knowledge Management For Customer Self Service Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Download or read book SELF SERVICE KNOWLEDGE SUCCE written by Per Strand and published by Blurb. This book was released on 2016-11-18 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you interested in learning how to implement successful self-service and knowledge management in your service organization? Basic knowledge and understanding is the first step towards any change that is intended to provide new advantages and increased benefits. Customers must come first and customer success and loyalty is still our primary goal. However, everything else has changed due to the shift in technology and new behaviors. Service organizations that miss the opportunity to change reduce the value they create and will undoubtedly fail. The reader will obtain an in-depth understanding in these areas, as well as receiving concrete tips and recommendations on how to introduce working methods that utilize the opportunities new technology and behaviors provide. Self-service and knowledge methodology such as KCS (Knowledge Centered Service) are creating new possibilities to generate real customer value and long-term success for service and support organizations and, on a higher level, for the whole organization. In this book, we will deal with the key aspects of "Whats in it for me?," not only for customers and management, but also for the service organization. This self-service-oriented way of working represents important new opportunities for everyone, including the service desk. There are a lot of known pitfalls when implementing self-service and knowledge but with this book the reader gets a tool to understand and start introducing working methods that utilize great opportunities and self-service and knowledge success . It includes current methods for delivering outstanding customer service and capturing and creating knowledge in the speed of speech . With over 20 years' experience of implementing self-service globally, the authors are some of the most experienced in the field of self-service and knowledge. Take part in their story and let you and your organization's success start today."

Download or read book Knowledge Management in Organizations written by Donald Hislop and published by Oxford University Press, USA. This book was released on 2013-01-31 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: This introductory level textbook critically reviews and analyses the key themes underpinning knowledge management in organisations. It presents the key debates in this area, including coverage of epistemologies of knowledge, managing and sharing knowledge, and learning and innovation.

Download or read book Knowledge Management Systems written by Ronald Maier and published by Springer Science & Business Media. This book was released on 2007-06-30 with total page 732 pages. Available in PDF, EPUB and Kindle. Book excerpt: Knowledge management promises concepts and instruments that help organizations support knowledge creation, sharing and application. This book offers a comprehensive account of the many facets, concepts and theories that have influenced knowledge management and integrates them into a framework consisting of strategy, organization, systems and economics guiding the design of successful initiatives. The third edition extends coverage of the two pillars of implementing knowledge management initiatives, organization and systems.

Download or read book Knowledge Management for Help Desk and Customer Care How to Build an Effective Knowledge Base A Roadmap to Success written by Juliano Statdlober and published by Independently Published. This book was released on 2017-06-23 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is divided into two parts.In its first part, it presents conceptual core definitions of knowledge management, with a theoretical basis and synthesis arising from research made in several publications, among books, articles, white papers and blogs. The result of this work is a summary of huge material, facilitating the introduction to the subject and understanding thereof.The focus of the book, however, is not restricted to knowledge management in itself. It is not a work which exhausts the subject, although it is a good reference for those wishing to be introduced to the issue.The objective is to present a practical proposition for development of initiatives of knowledge management applied to help desk and customer-care. To achieve this, the first part of the book also presents concepts of KCS (Knowledge-Centered Service), a set of practices and a specific methodology focused upon technical support, to improve the efficacy of resolving problems. KCS, however, is not limited merely to solving problems, being able to be adapted to handling requests in general.KCS is the result of compiling best practices and discussing initiatives by a group of large information technology companies, which formed a consortium to share ideas and experiences.The areas of technical support, whether in help desk or in customer care, depend upon the qualification of the people involved in the process, and this in turn depends upon knowledge. Indeed, how can one resolve a problem without knowing the subject concerned? The worst is that such subject is usually a technical issue, or is related to something technical, as the functioning of software or a product. Even in the cases of requisitions, where the agent does not go to resolve a problem, but to render a service to handle a request, knowledge is required: how to proceed to fulfill the necessity, or to whom and how forward the requisition, and what information is necessary? And if the requisition is a request for information, where to search for this information to pass to the requestor?KCS was created, with certain assumptions common to knowledge management, to deal with obtaining, sharing and transmitting knowledge to improve service, involving incidents and problems. As the methodology itself determines, it can be adapted to aid in forming a useful knowledge basis for handling requisitions. In the first part of the book KCS is presented and commented upon in a detailed manner, including its concepts, objectives and practices. As the theoretical concepts are presented and explained, and that, therefore, a context is provided, in its second part the book develops and presents a practical proposal of planning and implementing a knowledge management system using the practices of KCS. What is being proposed is the use of the conceptual basis of KCS, but not being limited thereto. Indeed, a roadmap resulting from the concepts as well as the experience and a certain creative boldness of this author is presented. The model proposed is something practical and applicable in companies of any size which have areas of technical support, service-desk, shared services or customer care. As they are practices suggested, they can be adapted, obviously, but their structure has a composition which allows the understanding of the themes in a logical and clear sequence, without ever losing sight of the essential academic concepts of knowledge management and KCS, obviously.

Download or read book Knowledge Management in Theory and Practice third edition written by Kimiz Dalkir and published by MIT Press. This book was released on 2017-12-22 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt: A new, thoroughly updated edition of a comprehensive overview of knowledge management (KM), covering theoretical foundations, the KM process, tools, and professions. The ability to manage knowledge has become increasingly important in today's knowledge economy. Knowledge is considered a valuable commodity, embedded in products and in the tacit knowledge of highly mobile individual employees. Knowledge management (KM) represents a deliberate and systematic approach to cultivating and sharing an organization's knowledge base. This textbook and professional reference offers a comprehensive overview of the field. Drawing on ideas, tools, and techniques from such disciplines as sociology, cognitive science, organizational behavior, and information science, it describes KM theory and practice at the individual, community, and organizational levels. Chapters cover such topics as tacit and explicit knowledge, theoretical modeling of KM, the KM cycle from knowledge capture to knowledge use, KM tools, KM assessment, and KM professionals. This third edition has been completely revised and updated to reflect advances in the dynamic and emerging field of KM. The specific changes include extended treatment of tacit knowledge; integration of such newer technologies as social media, visualization, mobile technologies, and crowdsourcing; a new chapter on knowledge continuity, with key criteria for identifying knowledge at risk; material on how to identify, document, validate, share, and implement lessons learned and best practices; the addition of new categories of KM jobs; and a new emphasis on the role of KM in innovation. Supplementary materials for instructors are available online.

Download or read book Knowledge Management in Theory and Practice third edition written by Kimiz Dalkir and published by MIT Press. This book was released on 2017-12-22 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt: A new, thoroughly updated edition of a comprehensive overview of knowledge management (KM), covering theoretical foundations, the KM process, tools, and professions. The ability to manage knowledge has become increasingly important in today's knowledge economy. Knowledge is considered a valuable commodity, embedded in products and in the tacit knowledge of highly mobile individual employees. Knowledge management (KM) represents a deliberate and systematic approach to cultivating and sharing an organization's knowledge base. This textbook and professional reference offers a comprehensive overview of the field. Drawing on ideas, tools, and techniques from such disciplines as sociology, cognitive science, organizational behavior, and information science, it describes KM theory and practice at the individual, community, and organizational levels. Chapters cover such topics as tacit and explicit knowledge, theoretical modeling of KM, the KM cycle from knowledge capture to knowledge use, KM tools, KM assessment, and KM professionals. This third edition has been completely revised and updated to reflect advances in the dynamic and emerging field of KM. The specific changes include extended treatment of tacit knowledge; integration of such newer technologies as social media, visualization, mobile technologies, and crowdsourcing; a new chapter on knowledge continuity, with key criteria for identifying knowledge at risk; material on how to identify, document, validate, share, and implement lessons learned and best practices; the addition of new categories of KM jobs; and a new emphasis on the role of KM in innovation. Supplementary materials for instructors are available online.

Download or read book Knowledge Management for Customer Self service written by Gerard Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2017-10-07 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do we Improve Knowledge Management for Customer Self-Service service perception, and satisfaction? Are we Assessing Knowledge Management for Customer Self-Service and Risk? Does the Knowledge Management for Customer Self-Service task fit the client's priorities? What tools and technologies are needed for a custom Knowledge Management for Customer Self-Service project? How can we improve Knowledge Management for Customer Self-Service? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Knowledge Management for Customer Self-Service assessment. All the tools you need to an in-depth Knowledge Management for Customer Self-Service Self-Assessment. Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Knowledge Management for Customer Self-Service improvements can be made. In using the questions you will be better able to: - diagnose Knowledge Management for Customer Self-Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Knowledge Management for Customer Self-Service and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Knowledge Management for Customer Self-Service Scorecard, you will develop a clear picture of which Knowledge Management for Customer Self-Service areas need attention. Included with your purchase of the book is the Knowledge Management for Customer Self-Service Self-Assessment downloadable resource, which contains all questions and Self-Assessment areas of this book in a ready to use Excel dashboard, including the self-assessment, graphic insights, and project planning automation - all with examples to get you started with the assessment right away. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help.

Download or read book MANAGEMENT THIRD EDITION written by SATYA RAJU, R. and published by PHI Learning Pvt. Ltd.. This book was released on 2018-07-25 with total page 546 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive text providing clear insight into the principles and practices of management with real-life examples and cases, now in its third edition, updates and revise chapters in lights of recent advances in the area. It discusses whole gamut of management beginning from its introduction, evolution, communication to the latest powerful and necessary tools such as QMS and Six Sigma, which are used to drive quality improvement in a company. KEY FEATURES • Case studies at the end of each chapter with related thought-provoking discussion questions. • Clearly labelled, self-explanatory diagrams and tables to support concept. • Review Questions, Chapter Summary, Glossary and List of Abbreviations. WHAT IS NEW TO THIS EDITION • Introduces strategies and issues of Corporate Respect and Corporate Social Responsibilities. • Incorporates a new chapter on ‘Six Sigma’ and revised chapters on Management and Society, TQM and QMS. • Includes several new case studies to give hands-on experience and professional orientation to the students. TARGET AUDIENCE • BBA/MBA • B.Com/M.Com

Download or read book Knowledge Management Content Third Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-03-05 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which Knowledge Management Content models, tools and techniques are necessary? Is maximizing Knowledge Management Content protection the same as minimizing Knowledge Management Content loss? Why is it important to have senior management support for a Knowledge Management Content project? How are the Knowledge Management Content's objectives aligned to the organization's overall business strategy? How do you go about comparing Knowledge Management Content approaches/solutions? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Knowledge Management Content investments work better. This Knowledge Management Content All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Knowledge Management Content Self-Assessment. Featuring 673 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Knowledge Management Content improvements can be made. In using the questions you will be better able to: - diagnose Knowledge Management Content projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Knowledge Management Content and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Knowledge Management Content Scorecard, you will develop a clear picture of which Knowledge Management Content areas need attention. Your purchase includes access details to the Knowledge Management Content self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Knowledge Management Content Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Download or read book Personal knowledge management Third Edition written by Gerardus Blokdyk and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Personal knowledge management Third Edition.

Download or read book Personal Knowledge Management Third Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-07-21 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are your results for key measures or indicators of the accomplishment of your Personal knowledge management strategy and action plans, including building and strengthening core competencies? When was the Personal knowledge management start date? What threat is Personal knowledge management addressing? Is Personal knowledge management dependent on the successful delivery of a current project? Which Personal knowledge management goals are the most important? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Personal knowledge management investments work better. This Personal knowledge management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Personal knowledge management Self-Assessment. Featuring 703 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Personal knowledge management improvements can be made. In using the questions you will be better able to: - diagnose Personal knowledge management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Personal knowledge management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Personal knowledge management Scorecard, you will develop a clear picture of which Personal knowledge management areas need attention. Your purchase includes access details to the Personal knowledge management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Download or read book Human Resource Management in Sport and Recreation 3rd Edition written by Chelladurai, Packianathan and published by Human Kinetics. This book was released on 2017-04-13 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human Resource Management in Sport and Recreation, Third Edition, guides readers toward a greater understanding of human resource management in sport and recreation environments.

Download or read book Designing Service Processes to Unlock Value Third Edition written by Joy M. Field and published by Business Expert Press. This book was released on 2020-12-16 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process, not only through self-service but also by providing information to the service provider to create a more personalized service experience. Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value co-creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And with the growing number of alternatives for designing service processes and determining who performs the various service tasks, service performance outcomes are increasingly dependent on the knowledge, skills, and abilities—that is, capabilities—of both service providers and customers. Thus, the book concludes with approaches to unlock these capabilities–and further boost value co-creation.