Download or read book Knowledge management written by Alex Koohang and published by Informing Science. This book was released on 2008 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Knowledge Management Tools and Techniques written by Madanmohan Rao and published by Routledge. This book was released on 2012-06-14 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt: Knowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby improve business performance - is becoming one of the key disciplines in management, especially in large companies. Many books, magazines, conferences, vendors, consultancies, Web sites, online communities and email lists have been formed around this concept. This practical book focuses on the vast offerings of KM solutions—technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies describe the real story of choosing and implementing various KM tools and techniques, and experts analyse the trends in the evolution of these technologies and tools, along with opportunities and challenges facing companies harnessing them. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice. The introductory chapter presents a taxonomy of KM tools, identifies IT implications of KM practices, highlights lessons learned, and provides tips and recommendations for companies using these tools. Relevant literature on KM practices and key findings of market research groups and industry consortia such as IDC, Gartner and APQC, are presented. The majority of the book is devoted to case studies, featuring clients and vendors along the entire spectrum of solutions: hardware (e.g. handheld/wearable devices), software (e.g. analytics, collaboration, document management) and content (e.g. newsfeeds, market research). Each chapter is structured along the "8Cs" framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation and capital. In other words, each chapter addresses how appropriate KM tools and technologies help a company on specific fronts such as fostering adequate employee access to knowledge bodies, user-friendly work-oriented content, communities of practice, a culture of knowledge, learning capacity, a spirit of cooperation, commercial and other incentives, and carefully measured capital investments and returns. Vendor history, product/service offerings, implementation details, client testimonials, ROI reports, and future trends are highlighted. Experts in the field then provide third-party analysis on trends in KM tools and technique areas, and recommendations for KM practitioners.

Download or read book Customer Knowledge Management People Processes and Technology written by Al-Shammari, Minwir and published by IGI Global. This book was released on 2009-03-31 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book introduces an integrated approach to analyzing and building customer knowledge management (CKM) synergy from distinctive core advantages found in key organizational elements"--Provided by publisher.

Download or read book Knowledge Management written by Irma Becerra-Fernandez and published by Taylor & Francis. This book was released on 2024-02-23 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: Knowledge Management: Systems and Processes in the AI Era, Third Edition, is aimed at students and managers who seek detailed insights into contemporary knowledge management (KM). It explains the concepts, theories, and technologies that provide the foundation for knowledge management; the systems and structures that constitute KM solutions; and the processes for developing, deploying, and evaluating these KM solutions. This book serves as a complete introduction to the subject of knowledge management, incorporating technical and social aspects, as well as concepts, practical examples, traditional KM approaches, and emerging topics. This third edition has been revised and expanded to include more coverage of emergent trends such as cloud computing, online communities, crowdsourcing, and artificial intelligence. Aimed at advanced undergraduate, postgraduate, and MBA students who are seeking a comprehensive perspective on knowledge management, Knowledge Management is also complemented by online support for lecturers including suggested solutions to the many review questions and application exercises contained within the book.

Download or read book Self Service in the Internet Age written by David Oliver and published by Springer Science & Business Media. This book was released on 2009-03-02 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dave Oliver, Celia Romm and Fay Sudweeks This book follows previous texts: Celia Romm and Fay Sudweeks (eds) (1998), Doing Business Electronically: A Global Perspective of Electronic Commerce, and Fay Sudweeks and Celia Romm (eds) (1999) Doing Business on the Internet: Opportunities and Pitfalls. Not only is this current book about doing something, but it also aims to present insights into how electronic commerce impacts upon the lives of everyday people; in other words, how electronic commerce is received, as well as how it is ‘done’. Accessing the Internet on a regular basis has become an established activity for many people. This activity gives academics and researchers the opportunity to observe and study the nature and effects of this engagement in society. The influence of the Internet in our social fabric also provides the incentive for organizations to implement a web presence. As expressed in the title Self-Service on the Internet: Expectations and Experiences, we aim to present the expectations or reasons for the availability of various services on the Internet, and social responses to these developments, i. e. the experiences. These are the two main dimensions to the chapters presented in this book. The major component in the title is self-service on the Internet. The term electronic commerce is too restrictive for our purpose as it tends towards commercial overtones, which do not especially concern us.

Download or read book Knowledge in Organisations written by Laurence Prusak and published by Routledge. This book was released on 2009-11-03 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: First Published in 1997. The second in the readers' series, Resources for the Knowledge-Based Economy, Knowledge In Organisations gives an overview of how knowledge is valued and used in organisations. It gives readers excellent grounding in how best to understand the highest valued asset they have in their organisations.

Download or read book Knowledge Management in Electronic Government written by Maria A. Wimmer and published by Springer. This book was released on 2004-04-20 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: “We know more than we can tell and we can know nothing without relying upon those things which we may not be able to tell” (Michael Polanyi) The importance of knowledge management (KM) is increasingly recognized in the public sector and in relation with e-government implementations. Because governments and public administrations deal with information and knowledge on a large scale, this domain is particularly predestined to actively practice KM: much of the work of public authorities refers to the elaboration of data, infor- tionandknowledgeoncitizens,businesses,society,themarkets,theenvironment, laws, politics, etc. Evenmany“products”ofpublicadministrationandgovernmentaredelivered intheshapeofinformationandknowledgethemselves.Thisaspectespecially- plies to the policies, management, regulation and monitoring of society, markets and the environment. With the recent evolution of e-government projects, high expectations are linked. As a consequence, e?cient support from adequate KM conceptsandtoolstoexploitthehugeknowledgeandinformationresourcesdealt with in e-government is expected. Not only the trend towards a knowledge society calls for KM solutions. C- rent e-government developments signi?cantly in?uence the public sector. These require the rethinking of knowledge distribution and management: Citizen- and business- oriented service delivery, including one-stop service provision, inter- ganizationalco-operationbetweengovernmentagenciesandcross-bordersupport for complex administrative decision making call for largely opened-up access to remote information and knowledge resources. E-government – and speci?cally the concept of online one-stop government – integrates dislocated information and knowledge sources into a global virtual knowledge fabric.

Download or read book In Search of Knowledge Management written by Annie Green and published by Emerald Group Publishing. This book was released on 2009-12-21 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers research and practice insights into the emerging discipline and field of knowledge management and aims to accelerate a global adoption of knowledge management (KM) as a distinct and critical field of study for today's professionals. It is suitable for universities, research centres and organizations working on KM.

Download or read book Knowledge Management in Practice written by Anthony J. Rhem and published by CRC Press. This book was released on 2016-08-19 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This evidence-based book provides the framework and guidelines that professionals need for working with the contemporary explosion of data that is creating opportunities and challenges to all phases of our society and commerce." –Larry R. Medsker, Research Professor in Physics and Data Science, The George Washington University Knowledge Management in Practice is a resource on how knowledge management (KM) is implemented. It provides specific KM methods, tips, techniques, and best practices to gain competitive advantage and the most from investing in KM. It examines how KM is leveraged by first responders, the military, healthcare providers, insurance and financial services companies, legal firms, human resources departments, merger and acquisition (M&A) firms, and research institutions. Essential KM concepts are explored not only from a foundational perspective but also from a practical application. These concepts include capturing and codifying tacit and explicit knowledge, KM methods, information architecture, search, KM and social media, KM and Big Data, and the adoption of KM. Readers can visit the book’s companion website, KM Mentor (www.KMMentor.com), where they can access: Presentations by industry leaders on a variety of topics KM templates and instruction on executing KM strategy, performing knowledge transfer, and KM assessments and audits KM program and project implementation guidance Insights and reviews on KM tools Guidance on implementing and executing various KM Methods Specialized KM publications A private secure collaboration community for members to discuss ideas and get expert answers and advice

Download or read book Intelligent Support Systems Knowledge Management written by Sugumaran, Vijayan and published by IGI Global. This book was released on 2001-07-01 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is a growing interest in developing intelligent systems that would enable users to accomplish complex tasks in a Web-centric environment with relative ease by utilizing such technologies as intelligent agents, distributed computing and computer supported collaborative work. This book brings together researchers in related fields to explore various aspects of ISS design and implementation, as well as to share experiences and lessons learned in deploying intelligent support systems.

Download or read book KASH written by Ashwini Kumar Singh and published by Notion Press. This book was released on 2024-05-14 with total page 628 pages. Available in PDF, EPUB and Kindle. Book excerpt: “The capacity to learn is a gift; the ability to learn is a skill; the willingness to learn is a choice.” - Brian Herbert The book aims at encouraging readers to capture the various facets of the 4 factors of learning – Knowledge, Attitudes, Skills, and Habits. These factors of learning have a direct influence on our success and performance. Knowledge and skills are mostly associated with learning and are developed through teaching or experience. Attitude and habits are factors associated with execution and are cultivated through good coaching and training. Knowledge and Skills are the learning component of an individual, while the Attitude and Habits are the performance attributes of a person. “Knowledge is power.” This is the first key to success as a business leader. This includes staying up-to-date with the latest trends and best practices in the industry, as well as acquiring a deep understanding of business’s products, services, and operations. “Attitude is essential.” In addition to knowledge, attitude and mindset are critical to success as a leader. You must be positive, resilient, and adaptable, able to weather challenges and setbacks and emerge stronger on the other side. “Skill is imperative.” Without skill, application of knowledge is not practicable. This includes both technical skills related to your industry and more general leadership skills, such as communication, collaboration, and problem-solving. “Habits are ultimate.” As a leader, you must cultivate habits that support your success and well-being. “Motivation is what gets you started; Habit is what keeps you going”—Jim Ryum

Download or read book AI empowered Knowledge Management written by Soumi Majumder and published by Springer Nature. This book was released on 2022-02-23 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is focused on AI-empowered knowledge management to improve processes, implementation of technology for providing easy access to knowledge and the impact of knowledge management to promote the platform for generation of new knowledge through continuous learning. The book discusses process of knowledge management which includes entirety of the creation, distribution, and maintenance of knowledge to achieve organizational objectives. It also covers knowledge management tools which enable and enhance knowledge creation, codification, and transfer within business firms thereby reducing the burden of work and allowing application of resources and effective usage towards practical tasks. An immense growth of artificial intelligence in business organizations has occurred and AI-empowered knowledge management practice is leading towards growth and development of the organization.

Download or read book Knowledge Management and Drivers of Innovation in Services Industries written by Ordóñez de Pablos, Patricia and published by IGI Global. This book was released on 2012-04-30 with total page 349 pages. Available in PDF, EPUB and Kindle. Book excerpt: Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand. Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike.

Download or read book The Complete Guide to Knowledge Management written by Edna Pasher and published by John Wiley & Sons. This book was released on 2011-02-08 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: A straightforward guide to leveraging your company's intellectual capital by creating a knowledge management culture The Complete Guide to Knowledge Management offers managers the tools they need to create an organizational culture that improves knowledge sharing, reuse, learning, collaboration, and innovation to ensure mesurable growth. Written by internationally recognized knowledge management pioneers, it addresses all those topics in knowledge management that a manager needs to ensure organizational success. Provides plenty of real-life examples and case studies Includes interviews with prominent managers who have successfully implemented knowledge management structures within their organizations Offers chapters composed of short theoretical explanations and practical methods that you can utilize, based primarily on hands-on author experience Taking an intellectual journey into knowledge management, beginning with an understanding of the concept of intellectual capital and how to establish an appropriate culture, this book looks at the human aspects of managing knowledge workers, promoting interactions for knowledge creation and sharing.

Download or read book Knowledge Management and Virtual Organizations written by Yogesh Malhotra and published by IGI Global. This book was released on 2000-01-01 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation Twenty essays present current research on knowledge management as related to effective design of new organization forms. The first section of the book covers frameworks, models, analyses, case studies and research on the integration of knowledge management within virtual organizations, virtual teams and virtual communities of practice. Themes covered in this section include business model innovation; design of virtual organization forms; net-based models; techniques for enabling knowledge capture, sharing and transfer; and collaboration and competition at intra- and inter-organizational levels. The focus of the second half is on key success factors that are important for realizing virtual models of business transformation. Topics include the role of organizational control systems, the role of internal and external employees and customers in creation of organizational knowledge, and information quality issues. Annotation c. Book News, Inc., Portland, OR (booknews.com).

Download or read book Knowledge Management written by Murray E. Jennex and published by IGI Global. This book was released on 2008-01-01 with total page 3442 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides comprehensive, in-depth coverage of all issues related to knowledge management, including conceptual, methodological, technical, and managerial issues. Presents the opportunities, future challenges, and emerging trends related to this subject.

Download or read book The Complete Guide to Customer Support written by Joe Fleischer and published by CRC Press. This book was released on 2002-01-04 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t