Download or read book Performance Indicators for Water Supply Services written by Helena Alegre and published by IWA Publishing. This book was released on 2016-09-15 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a large number of projects both for internal performance assessment and metric benchmarking. Water professionals have benefited from a coherent and flexible system, with precise and detailed definitions that in many cases have become a standard. The system has proven to be adaptable and it has been used in very different contexts for diverse purposes. The Performance Indicators System can be used in any organization regardless of its size, nature (public, private, etc.) or degree of complexity and development. The third edition of Performance Indicators for Water Supply Services represents a further improvement of the original manual. It contains a reviewed and consolidated version of the indicators, resulting from the real needs of water companies worldwide that were expressed during the extensive field testing of the original system. The indicators now properly cover bulk distribution and the needs of developing countries, and all definitions have been thoroughly revised. The confidence grading scheme has been simplified and the procedure to assess the results- uncertainty has been significantly enhanced. In addition to the updated contents of the original edition, a large part of the manual is now devoted to the practical application of the system. Complete with simplified step-by-step implementation procedures and case studies, the manual provides guidelines on how to adapt the IWA concepts and indicators to specific contexts and objectives. This new edition of Performance Indicators for Water Supply Services is an invaluable reference source for all those concerned with managing the performance of the water supply industry, including those in the water utilities as well as regulators, policy-makers and financial agencies.

Download or read book Benchmarking Performance Indicators for Water and Wastewater Utilities written by AWWA Staff and published by American Water Works Association. This book was released on 2011-01-12 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Performance Indicators for Water Supply Services written by Helena Alegre and published by IWA Publishing. This book was released on 2006-06-30 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a large number of projects both for internal performance assessment and metric benchmarking. Water professionals have benefited from a coherent and flexible system, with precise and detailed definitions that in many cases have become a standard. The system has proven to be adaptable and it has been used in very different contexts for diverse purposes. The Performance Indicators System can be used in any organization regardless of its size, nature (public, private, etc.) or degree of complexity and development. The second edition of Performance Indicators for Water Supply Services represents a further improvement of the original manual. It contains a reviewed and consolidated version of the indicators, resulting from the real needs of water companies worldwide that were expressed during the extensive field testing of the original system. The indicators now properly cover bulk distribution and the needs of developing countries, and all definitions have been thoroughly revised. The confidence grading scheme has been simplified and the procedure to assess the results- uncertainty has been significantly enhanced. In addition to the updated contents of the original edition, a large part of the manual is now devoted to the practical application of the system. Complete with simplified step-by-step implementation procedures and case studies, the manual provides guidelines on how to adapt the IWA concepts and indicators to specific contexts and objectives. The manual includes a new version of the software Sigma Lite incorporating all the new developments and an improved graphical user interface. This new edition of Performance Indicators for Water Supply Services will be an invaluable reference source for all those concerned with managing the performance of the water supply industry, including those in the water utilities as well as regulators, policy-makers and financial agencies.

Download or read book Key Performance Indicators for Water Utilities written by The Kpi The KPI Institute - Center for Performance Benchmarking and published by . This book was released on 2017-05-25 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: Our benchmarking report illustrates popular metrics used by organizations in the water industry and their performance results from 2011 to 2015. The KPI Performance Indicators for Water Utilities- Utilities Performance Benchmarking Report Series 2017 showcases 178 KPIs structured into 5 main areas: Customers, Operations, Environmental Impact, Corporate Governance and Human Capital. The report includes data from 35 companies located in 11 countries from Europe, America, Asia, Australia, and Africa. If you want to receive all performance data from the report in Micosoft Excel format we can provide you the file free of charge if you send your request to: [email protected].

Download or read book Selection and Definition of Performance Indicators for Water and Wastewater Utilities written by Patricia A. Crotty and published by American Water Works Association. This book was released on 2004 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on a 1995 charter for utility quality service program (QualServe), it was recognized that benchmarks were key to improved performance. This initial project identified 20 performance indicators, all which are defined and discuses in this text. Broad categories are: Organization Development, Customer Relations, Business Operations, Water Operations and Wastewater Operations. With input from over 300 utility employees, this report should be of interest to water utilities of all sizes

Download or read book Financial Key Performance Indicators for Water Utilities written by The Kpi The KPI Institute and published by . This book was released on 2017-10-27 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: Our benchmarking report illustrates popular metrics used by organizations in the water industry and their performance results from 2011 to 2015. The Financial Key Performance Indicators for Water Utilities- Utilities Performance Benchmarking Report Series 2017 showcases the 19th most used financial KPIs structured into 5 main areas: Assets and Liabilities, Revenues and Costs, Profitability, Financial Stability and Shareholders' Profitability. The report includes data from 36 companies located in 13 countries from Europe, America, Asia, Australia, and Africa. If you want to receive all performance data from the report in Microsoft Excel format we can provide you the file free of charge if you send your request to: [email protected].

Download or read book Benchmarking Water Services written by Enrique Cabrera Jr and published by IWA Publishing. This book was released on 2011-03-01 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua

Download or read book Performance Indicators for Water Supply Services written by Helena Alegre and published by . This book was released on 2016 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a large number of projects both for internal performance assessment and metric benchmarking. Water professionals have benefited from a coherent and flexible system, with precise and detailed definitions that in many cases have become a standard. The system has proven to be adaptable and it has been used in very different contexts for diverse purposes. The Performance Indicators System can be used in any organization regardless of its size, nature (public, private, etc.) or degree of complexity and development. The third edition of Performance Indicators for Water Supply Services represents a further improvement of the original manual. It contains a reviewed and consolidated version of the indicators, resulting from the real needs of water companies worldwide that were expressed during the extensive field testing of the original system. The indicators now properly cover bulk distribution and the needs of developing countries, and all definitions have been thoroughly revised. The confidence grading scheme has been simplified and the procedure to assess the results- uncertainty has been significantly enhanced. In addition to the updated contents of the original edition, a large part of the manual is now devoted to the practical application of the system. Complete with simplified step-by-step implementation procedures and case studies, the manual provides guidelines on how to adapt the IWA concepts and indicators to specific contexts and objectives. This new edition of Performance Indicators for Water Supply Services is an invaluable reference source for all those concerned with managing the performance of the water supply industry, including those in the water utilities as well as regulators, policy-makers and financial agencies.

Download or read book Water Utility Benchmarking written by Sanford Berg and published by IWA Publishing. This book was released on 2010-03-31 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benchmarking is essential for those developing and implementing water policy. If decision-makers do not know where they have been or where they are, it would seem to be impossible to set reasonable targets for future performance. Information on water/sewerage system (WSS) operations, investments, and outputs is essential for good management and oversight. This book is designed to help decision makers identify the data required for performance comparisons over time and across water utilities, to understand the strengths and limitations of alternative benchmarking methodologies, and to perform (or commission) benchmark studies. This book provides an overview of the strengths and limitations of different methodologies for making performance comparisons over time and across water utilities (metric benchmarking). In addition, it identifies ways to determine the robustness of performance rankings. Current benchmarking activities in Latin America, Asia, Africa, Central Europe/Asia, and OECD nations are summarized. Five basic approaches to benchmarking characterize current studies: Core indicators and a summary or overall performance Indicator (partial metric method), Performance scores based on production or cost estimates (“total” methods), Performance relative to a model company (engineering approach), Process benchmarking, and Customer survey benchmarking. This volume is of interest to the water professionals, water utility managers and senior staff of regulatory agencies, professionals in related government agencies, and consultants. Visit the IWA WaterWiki to read and share material related to this title: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/InfrastructureRegulationStateOwnedEnterprisesVsInvestor-ownedInfrastructureOperators

Download or read book 2011 Benchmarking Performance Indicators for Water and Wastewater Utilities written by Awwa (American Water Works Association) and published by . This book was released on 2012-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated from the 2007 Survey (9781583215739), this report lets you compare your water or wastewater utility with other US utilities in 34 key areas of operations, management, business, and customer service. 12 additional key benchmarks are provided in the 2011 update than in the 2007 update. Data is from 2011.

Download or read book Performance Based Contracts PBC for Improving Utilities Efficiency written by Philippe Marin and published by IWA Publishing. This book was released on 2018-02-15 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Scientific and Technical Report No. 24 Performance-Based Contracts (PBC) for Improving Utilities Efficiency: Experiences and Perspectives is a compendium of articles written by members of the PBC taskforce. It focuses on new approaches without delegated management to private operator i.e. service contracts, consulting contracts, Alliance approach, public-public partnership. It also mentions new design and generation of more traditional PPPs, (MC, lease, concession), where a larger proportion of performance-based design is being applied. List of Contents: Performance Based Contracts – Setting the scene; PBC and Results Based Financing: the inverse approach; PBC and Energy Efficiency; Internal Performance Contracts: A Case of the National Water and Sewerage Corporation in Uganda; Performance-Based Service Contracts in Navi Mumbai; Financial Comparison of PBCs and Conventional Approach; Tegucigalpa PBC Case Study; Performance Based Contracts – Key Design Issues; NRW Reduction Optimization Framework; How to improve water services performance? Performance Based Contracts (PBC) and Regulatory issues; Peer-to-Peer Partnerships Operational for sustainable water services; Performance Based Contracts in Malawi: Teamwork Works; Performance based affermage contracts; Performance based Contracts, The Aroona Integrated Alliance Experience; Experience from Eastern Europe; NRW Performance Contract – Kingdom of Bahrain; The way forward and perspectives/trends

Download or read book Performance Assessment and Benchmarking of Gondar Water Supply Services Ethiopia written by Yirga Alemu Azene and published by GRIN Verlag. This book was released on 2020-10-26 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master's Thesis from the year 2019 in the subject Organisation and administration - Public administration, grade: Very Good, , course: Business Administration, language: English, abstract: The main objective of the study is to establish the performance of GWSSS in terms of quality of water services, economical efficiency, and operational sustainability against widely accepted key standard performance indicators and benchmarking the water utility against other well-performing utilities around East Africa for purposes of development of decision support tools for better management of the system. The last eight-year data from the annual report and from the management information system of the Gondar utility are used in the analysis of indicators and to see the performance trend. Performance evaluation of water supply services for Gondar city was carried out using thirteen key performance indicators. From the first category six indicators in the quality of water services, one indicator on water quality compliance has the utility performing well. The other five indicators that are water supply coverage, average total per capita consumption, average per capita domestic consumption, continuity of piped water supply, and the number of persons per domestic connection are the performance of the utility is poor and much below the benchmarked utilities. From the second category of four indicators in improving economic efficiency one indicator in improving personnel expenditure has moderate performance; one indicator on tariff cost recovery has shown low performance, and two indicators in improving bill revenue collection efficiency and operating cost coverage are well performed. The third category of three indicators in improving operational sustainability; one indicator in staffing level is poor performance and two indicators in nonrevenue water and treatment capacity utilized the utility is performing well compared to benchmarked utilities. In general, GWSSS is performing well in five indicators, moderate performance in one indicator, and the rest seven indicators the performance of Gondar is poor and much below the benchmarked utilities. Therefore, it is highly recommended that Gondar utility should take much focus on improving: the water supply services, water production, number of water connections, water consumption, tariff cost recovery, and staffing level.

Download or read book Losses in Water Distribution Networks written by M. Farley and published by IWA Publishing. This book was released on 2003-03-31 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a best practice manual for addressing water losses in water distribution networks worldwide. Systems and methodologies are presented for improving water loss and leakage management in a range of networks, from systems with a well-developed infrastructure to those in developing countries where the network may need to be upgraded. The key feature of the manual is a diagnostic approach to develop a water loss strategy - using the appropriate tools to find the right solutions - which can be applied to any network. The methods of assessing the scale and volume of water loss are outlined, together with the procedures for setting up leakage monitoring and detection systems. As well as real losses (leakage) procedures for addressing apparent losses, by introducing regulatory and customer metering policies are explained. Suggestions are made for demand management and water conservation programmes, to complement the water loss strategy. Recommendations are made for training workshops and operation and maintenance programmes to ensure skills transfer and sustainability. The manual is illustrated throughout with case studies. Losses in Water Distribution Networks will appeal to a wide range of practitioners responsible for designing and managing a water loss strategy. These include consultants, operations managers, engineers, technicians and operational staff. It will also be a valuable reference for senior managers and decision makers, who may require an overview of the principles and procedures for controlling losses. The book will also be suitable as a source document for courses in Water Engineering, Resource Management and Environmental Management.

Download or read book The Utilities KPI Dictionary 300 Key Performance Indicator Definitions written by The Kpi The KPI Institute and published by . This book was released on 2015-08-19 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs) for Utilities, The KPI Institute provides professionals a useful resource for novices and experts alike. It can be used in the early stages of implementing a performance management framework, in the process of selecting and documenting KPIs, but also to improve an existing performance measurement system. The KPI taxonomy presented in the dictionary covers all major functions of Utilities, such as: -Electricity-Natural Gas-Water and Sewage

Download or read book 2020 Awwa Utility Benchmarking Performance Management for Water and Wastewater written by Awwa and published by . This book was released on 2021-01-18 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aggregate benchmarking data provides one framework for an individual utility to track its goals and improvement. Use of benchmarking data, or initiating the process of performance measurement, can be key to performance improvement. Efficient and effective improvements are necessary for utilities to meet customer expectations, manage rates, and meet more stringent regulations. AWWA's Utility Benchmarking publication allows utility managers to use data and analyses to determine how their utility's performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. Metrics you can use Water and wastewater utility managers need useful metrics to gauge how their organization is currently performing, and to set reasonable targets for future performance. The benchmarking data and analyses in this report are chosen for their usefulness in helping utilities track and improve both operational efficiency and managerial effectiveness. Benchmarks for all operations Utility Managers can use the data and analyses in this report to determine how their utility's performance compares to the water or wastewater industry in five area of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. The report provides benchmarking data for 58 key performance indicators. Compare your utility Aggregate data are provided from 38 US states, two Canadian provinces, American Samoa, and Puerto Rico. Participating utilities range in size from under 10,000 population served to over 500,000 population served, summarizing performance data for the fiscal year 2018. Where data are available, historical trends from previous AWWA utility benchmarking surveys are also provided.

Download or read book Key Performance Indicators for Gas Utilities written by The Kpi The KPI Institute - Center for Performance Benchmarking and published by . This book was released on 2017-06-13 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: Our benchmarking report illustrates popular metrics used by organizations in the gas industry and their performance results from 2011 to 2015. The KPI Performance Indicators for Gas Utilities- Utilities Performance Benchmarking Report Series 2017 showcases 166 KPIs structured into 5 main areas: Customers, Operations, Environmental Impact, Corporate Governance and Human Capital. The report includes data from 23 companies located in 17 countries from Europe, America, Asia, Australia, and Africa. If you want to receive all performance data from the report in Micosoft Excel format we can provide you the file free of charge if you send your request to: [email protected].

Download or read book Benchmarking Performance Indicators for Water and Wastewater Utilities written by and published by . This book was released on 2007 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is an annual update to the larger and more comprehensive 2005 publication, Benchmarking Indicators for Water and Wastewater Utilities: Survey Data and Analyses Report (ISBN 1-58321-366-x) Data is collected from water and wastewater utilties in 22 key areas of operations and management. The data provide benchmarks to help utilities improve their operational efficiency and effectiveness. Utility managers use this information to determine where their utility performance resides within the industry peer group.