Download or read book How to be a Hotel Receptionist written by Matt Shiells-Jones and published by Lulu.com. This book was released on 2012-03-15 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is designed for anyone who works front of house in a hotel, from porters to managers and beyond and is an indispensable read that covers almost everything you could encounter; from complaint handling and telephone call skills through to dealing with overbooking and room allocations. Comprehensive, yet easy to read and conversational in tone, this book provides a great addition to any in-house training. It contains one of the most comprehensive sections on complaint handling, both in writing and face to face along with guidelines on best practice, sample scenarios and questions to make you think, making this a fantastic read to help you get to grips with the reception and front of house role. This book covers a vast array of matters and is suitable for both floor-level staff and managers
Download or read book Don T Take the Same Plane as Me written by Tricia Bennett and published by AuthorHouse. This book was released on 2012-07-20 with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: Heres your perfect holiday read! When Tricia left the childrens home aged 17, the exceedingly dark and onerous cloud continued to follow her! She was still very much in survival mode when at 21, she bumped into John, a middle-class ex-hippie, with just a tatty suitcase and a fiver to his name. Despite an extremely turbulent courtship, three years later they finally tied the knot. Over the years, and in spite of very limited resources, they still managed to embark on a number of hilarious and ill-fated holidays abroad. These vacations begin with their tragic Greek honeymoon, followed close on the heels by a girls day trip to France that goes horribly wrong. You will be shaking your head in despair when you read about her camping disasters, numerous timeshare travesties, and hopelessly stressful European hotel breaks, as well as the lengths she is willing to go to, just to get an extra Disney ticket! For your own well-being and safety, when you next take a flight, do check the name of the lady sitting next to you. If she answers to the name of Tricia Bennett, it may be wise at that point to quietly leave the plane and reschedule your flight! Oh, and just incase your eyesight is as seriously deficient as hers, the two little figures parachuting out of the plane are the pilot and co pilot, baling out while they still have the chance to do so!
Download or read book The Rooms Chronicle written by and published by . This book was released on 2006 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Bart written by Screaming Mimi and published by Author Screaming Mimi. This book was released on 2021-05-17 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: I was a child prostitute, that is until I met the Hades Rejects and Bart. Then I became someone else, someone loved, someone cherished. I thought I could hide from who I was. When Bliss was thrown at me I knew my life would never be the same. She deserved a man who could protect her, even if that meant taking out her father. I was going to be that man, one way or another. You can't hide from the past forever, no matter how hard you try. Sometimes a little blood must be spilled to save the ones you love.
Download or read book I Never Said I Was Conor written by Ian Forman and published by New Generation Publishing. This book was released on 2021-03-10 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ian awakens, from a short nap on a bench, on the harbour promenade, in the picturesque fishing village of Howth, near Dublin. His mobile phone no longer works and his car has gone missing. He reports the theft of his car to the local Gardai. His world is suddenly turned upside down, when they tell him that his model of car doesn't even exist. When they try to help Ian contact his wife Mary, they eventually discover that the woman, who Ian says he is married to, has never heard of him and is, in fact, married to someone else. None of Ian's brothers and sisters will admit that they know him and conclude that he is an unfortunate mentally disturbed stranger. Ian is now a frightened nobody in this strange but vaguely familiar world. Has he gone insane? Is he a ghost?He is all alone with no wife, no money, no home, no relations, no friends, no passport and he's not even sure of his own name.His frantic search for an explanation begins, can anyone help him find out what is really going on?
Download or read book Expecting the Playboy s Heir written by Penny Jordan and published by Harlequin. This book was released on 2009-07-01 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Silas Carter—American billionaire and bachelor, he's at the top of every celebrity party guest list. Love isn't in Silas's plans—but a practical marriage is! Julia Fellowes—beautiful, well-connected and perfect wife material. Julia will be Silas's convenient bride—the pleasure of bedding her will just be a bonus. Their relationship is headline news—the society wedding of the decade's on. But scandal travels fast—what will happen when everyone discovers Julia's pregnant…?
Download or read book My NCIS An Unofficial and Unauthorized Guide to NCIS The TV Show written by Mila Hasan and published by Lulu.com. This book was released on 2012-09-01 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: An Unofficial and Unauthorized Guide to NCIS containing some favourite episodes over 8 seasons, in celebration of the season 10 landmark. As well as the 10 year anniversary in 2013. Reminding us how the show began all the way back in 2003.
Download or read book Last Sardana written by Ray Harwood and published by Troubador Publishing Ltd. This book was released on 2015-07-28 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: With linked hands, the human circle perambulated, moving to the left in the precise step sequences that had been the format through centuries of performance. Last Sardana begins the story of a mother, Maria Martinez, and 12-year-old son Pedro, with modest beginnings in Rosas, a Spanish Costa Brava fishing village. Set in the fifties, Maria was widowed by a tragic disaster at sea. Together they uproot south to be under the wing of her brother-in-law, who is developing an hotel on the Martinez family land. Maria and Pedro, in their separate ways, become pivotal to that. There Pedro is exposed to the ‘University of Life’ through adolescence itself. His creative talent is encouraged and exposed, as are the challenges of a veritable fan club of contemporary girlfriends, discovering their own emotions and playing with his. Diverse characters comprising the initial hotel clientele enter his life, as do a field of sunflowers and a deaf, mute boy whose great artistic talents Peter discovers, to take into the future. Maria finds new and exciting love too...
Download or read book Break Point written by Ollie Ollerton and published by Kings Road Publishing. This book was released on 2019-05-02 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: DON'T MISS OLLIE OLLERTON'S MUST-HAVE SURVIVAL GUIDE, HOW TO SURVIVE (ALMOST) ANYTHING! PRE-ORDER YOUR COPY NOW. THE SUNDAY TIMES BESTSELLER OLLIE OLLERTON CO-HOSTS SAS: WHO DARES WINS ALONGSIDE ANT MIDDLETON, JASON FOX and MARK BILLINGHAM. THIS IS HIS INCREDIBLE TRUE STORY Where is your break point? Is it here? Facing the gruelling SAS selection process on one leg, with a busted ankle and the finish line nowhere in sight? Or here? Under heavy fire from armed kidnappers while protecting journalists en route to Baghdad. Or is it here? At the bottom of a bottle, with a family in pieces, unable to adapt to a civilian lifestyle, yearning for a warzone? Ex-Special Forces soldier and star of TV's SAS: Who Dares Wins, Ollie Ollerton has faced many break points in his life and now he tells us the vital lessons he has learnt. His incredible story features hardened criminals, high-speed car chases, counter-terrorism and humanitarian heroics - freeing children from a trafficking ring in Thailand. Ollie has faced break points in his personal life too, surviving a freak childhood attack, run-ins with the law as a teenager rebelling against a broken home, his self-destructive battles with alcohol and drug addiction, and his struggles with anxiety and depression. His final redemption as an entrepreneur and mental health charity ambassador has seen him overcome adversity to build a new and better life. 'Everyone has the capacity for incredible achievement, because it's only when it's crunch time, when you're down to your last bullet - when you're at break point - that you find out who you really are.'
Download or read book Grump s Guide to London written by Steve Williams and published by Paragon Publishing. This book was released on 2017-08-18 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: Meet Grump, the traveler’s guardian angel. Having flown the Atlantic over 300 times and stayed at over 40 of London’s variously priced hotels, who better to give cost-conscious advice to first-time London visitors? With a sharp eye for trouble, Grump is unafraid to expose all those potentially embarrassing ‘ooops’ moments that can trip the unwary. He even helps you beat jet lag! Finally the affable Mr. Grump pilots you out onto on the streets of London with a spring in your step and a smile on your face. Grump’s Guide To London is a treasure trove of helpful insights about the unique British culture found on ‘Planet London’. Heeding Grump’s advice will make planning and packing fun, the journey stress-free, and the arrival formalities a breeze. Bonus Tips On…… Beating Jet Lag What-to-wear tips for comfort in Britain’s changeable weather What the Queen thinks ‘Britishness’ explained – including their Empire and their table manners What Have The Brits Ever Done For Me? Plenty! (they gave you Fifty Shades of Gray, Harry Potter, Adele and Grand Theft Auto) Advice On Dealing With London’s Terror Threats A language primer explaining all those puzzling words and phrases the Brits use.
Download or read book Being Someone written by Adrian Harvey and published by Open Road Media. This book was released on 2021-05-16 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: A lonely man falls in love and will do anything to maintain that feeling, in this tale of romance, self-discovery and the eternal search for happiness. James has fallen through life, plotting a course of least resistance, taking each day as it comes and waiting for something to turn up, to give his existence meaning. His journey lacks one vital element: a fellow traveller. Then he meets Lainey, an American working in London. She’s confident, beautiful, and captivating. When James set out to win her heart, Lainey gives James a reason to grow, and promises the happy ending he has sought so keenly. But is sharing life with another everything he hoped?
Download or read book Just Believe written by D. R. Joie and published by WestBow Press. This book was released on 2017-02-23 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Seventeen-year-old Destiny scores tickets to a sold out Jonas Brothers concert. Among the millions of fans who desire to catch the eye of the three high profile performers, Destinys hope to stand out in the crowd is supported by her faith and expectation to experience the extraordinary. With letters composed to each of the boys, Destiny and her mom, Christy, happen onto an unannounced meet-and-greet line. Christy notices one of the boys slip Destinys letter into his back pocket. When an unexpected email from him arrives a few days later, the correspondence prompts a very unlikely journey for a small-town girl. She begins the divine roller coaster ride of her life, dragging Mom, who suffers from amaxophobia, along as confidant and chauffeur. An uplifting collaboration by a mother-daughter duo and their encounters with celebrity, faith, love, and loss. Not only a lighthearted memoir/non-fiction book, but poetry as well, flowing along like the narrative that forms this inspirational story. - Linda Oatman High, Young Adult Author www.JustBelieveBook.com | #Divincidence
Download or read book FRONT DESK written by NARAYAN CHANGDER and published by CHANGDER OUTLINE. This book was released on 2024-05-03 with total page 123 pages. Available in PDF, EPUB and Kindle. Book excerpt: THE FRONT DESK MCQ (MULTIPLE CHOICE QUESTIONS) SERVES AS A VALUABLE RESOURCE FOR INDIVIDUALS AIMING TO DEEPEN THEIR UNDERSTANDING OF VARIOUS COMPETITIVE EXAMS, CLASS TESTS, QUIZ COMPETITIONS, AND SIMILAR ASSESSMENTS. WITH ITS EXTENSIVE COLLECTION OF MCQS, THIS BOOK EMPOWERS YOU TO ASSESS YOUR GRASP OF THE SUBJECT MATTER AND YOUR PROFICIENCY LEVEL. BY ENGAGING WITH THESE MULTIPLE-CHOICE QUESTIONS, YOU CAN IMPROVE YOUR KNOWLEDGE OF THE SUBJECT, IDENTIFY AREAS FOR IMPROVEMENT, AND LAY A SOLID FOUNDATION. DIVE INTO THE FRONT DESK MCQ TO EXPAND YOUR FRONT DESK KNOWLEDGE AND EXCEL IN QUIZ COMPETITIONS, ACADEMIC STUDIES, OR PROFESSIONAL ENDEAVORS. THE ANSWERS TO THE QUESTIONS ARE PROVIDED AT THE END OF EACH PAGE, MAKING IT EASY FOR PARTICIPANTS TO VERIFY THEIR ANSWERS AND PREPARE EFFECTIVELY.
Download or read book The Sakura Petals Unfold written by Arena Wati and published by ITBM. This book was released on 2010 with total page 526 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Jewel of Promise Treasure Quest Book 4 written by Marian Wells and published by Baker Books. This book was released on 1990-05-01 with total page 518 pages. Available in PDF, EPUB and Kindle. Book excerpt: Jewel of Promise begins in late 1860 with newly married Olivia and Alex Duncan ending their long anticipated honeymoon amid the rumbles of discontent in the pro-slavery southern states. Alex's honeymoon gift to Olivia, a black onyx and gold filigree broach, is destined to symbolize a promise of hope they never dreamed possible. When Lincoln wins the presidential election, they decide to visit Alex's family in South Carolina. Over the course of the next year, they live through Ft. Sumter, the domino secession of southern states, and the war cries of an enraged South. Measuring their understanding of God and humanity against the senior Duncan's statements, Alex and Olivia sadly leave the South while it is still possible. The day comes when Alex must leave Olivia to join the Union Army. Shortly afterward, Olivia learns she is pregnant. Then comes the fateful day when Alex's name appears in the local newspaper as missing in action and presumed dead. Unable to accept the news, Olivia begins her search for Alex. Going from one military hospital to another, she eventually devotes herself to nursing as she tries to put her life back together. Yet she continues to hope . . . From the battles of Vicksburg and Gettysburg to the eventual battle at Appomattox, here is a stunning story of courage and honor.
Download or read book Bulletin of the United States Bureau of Labor Statistics written by and published by . This book was released on 1979 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt:
