Download or read book Kaseya s Helpdesk Habits written by Mark Copeman and published by . This book was released on 2019-04 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the Kaseya sponsored version of Helpdesk Habits given to all delegates at IT Connect 2019, Las Vegas.
Download or read book Kaseya s MSP Secrets Revealed written by Mark Copeman and published by . This book was released on 2020-09 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mark Copeman has spent a decade working with 100's of IT support and Managed Service Provider (MSP) organisations across the world. Through his natural curiosity and journalistic skills, he now brings together experiences from 85 individuals in a single book,to benefit others in the industry.With peer groups prevelent in different regions, until now, no one has yet brought together the best of the best. From small to large, every MSP has a unique set of experiences. Mark has sought these experiences out and curated them into a single place, this book, where others can learn from both successes and mistakes.Marketing, sales and lead gen - secrets to the holy grail of MSP successUnderstand why your human customer service ethos is everythingFind out how the superstars of your industry recruitHear about the secrets of team management & staff retentionThnk you know operational excellence? Think againIt's tough out there. Why mental health matters so muchMSP owners reveal why personal development is so keyRunning a MSP business is hard.Shortcut your path to success.Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He is now the creator and author of the renowned Helpdesk Habits program.
Download or read book Helpdesk Habits written by Mark Copeman and published by . This book was released on 2019-01-08 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developing customer relationships, building a helpdesk and working with 100's of customer service organisations across the world. During this time, he has discovered the single most important ingredient to delivering exceptional customer service - habit creation and embedding. Mark's formula for success will not only transform how you work, but will also make you a happier and more successful customer service professional. Through his unique framework, he shows you how to create and embed 50 new habits, transforming how you deliver customer service, whether by phone, email or chat. Learn the importance of harnessing habits Develop the right attitude towards your role Understand the importance of human customer service Learn how to communicate effectively See how tiny adjustments in phrasing can win the day Become skilled in empathy and rapport Be assured it's OK to have a personality Read and implement with your team today and turn your helpdesk into a feature, not an overhead.
Download or read book High Availability IT Services written by Terry Critchley and published by CRC Press. This book was released on 2014-12-17 with total page 527 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book starts with the basic premise that a service is comprised of the 3Ps-products, processes, and people. Moreover, these entities and their sub-entities interlink to support the services that end users require to run and support a business. This widens the scope of any availability design far beyond hardware and software. It also increases t
Download or read book The Practice of System and Network Administration written by Thomas A. Limoncelli and published by Addison-Wesley Professional. This book was released on 2016-10-25 with total page 1567 pages. Available in PDF, EPUB and Kindle. Book excerpt: With 28 new chapters, the third edition of The Practice of System and Network Administration innovates yet again! Revised with thousands of updates and clarifications based on reader feedback, this new edition also incorporates DevOps strategies even for non-DevOps environments. Whether you use Linux, Unix, or Windows, this new edition describes the essential practices previously handed down only from mentor to protégé. This wonderfully lucid, often funny cornucopia of information introduces beginners to advanced frameworks valuable for their entire career, yet is structured to help even experts through difficult projects. Other books tell you what commands to type. This book teaches you the cross-platform strategies that are timeless! DevOps techniques: Apply DevOps principles to enterprise IT infrastructure, even in environments without developers Game-changing strategies: New ways to deliver results faster with less stress Fleet management: A comprehensive guide to managing your fleet of desktops, laptops, servers and mobile devices Service management: How to design, launch, upgrade and migrate services Measurable improvement: Assess your operational effectiveness; a forty-page, pain-free assessment system you can start using today to raise the quality of all services Design guides: Best practices for networks, data centers, email, storage, monitoring, backups and more Management skills: Organization design, communication, negotiation, ethics, hiring and firing, and more Have you ever had any of these problems? Have you been surprised to discover your backup tapes are blank? Ever spent a year launching a new service only to be told the users hate it? Do you have more incoming support requests than you can handle? Do you spend more time fixing problems than building the next awesome thing? Have you suffered from a botched migration of thousands of users to a new service? Does your company rely on a computer that, if it died, can’t be rebuilt? Is your network a fragile mess that breaks any time you try to improve it? Is there a periodic “hell month” that happens twice a year? Twelve times a year? Do you find out about problems when your users call you to complain? Does your corporate “Change Review Board” terrify you? Does each division of your company have their own broken way of doing things? Do you fear that automation will replace you, or break more than it fixes? Are you underpaid and overworked? No vague “management speak” or empty platitudes. This comprehensive guide provides real solutions that prevent these problems and more!
Download or read book Troubleshooting with the Windows Sysinternals Tools written by Mark E. Russinovich and published by Microsoft Press. This book was released on 2016-10-10 with total page 1332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Optimize Windows system reliability and performance with Sysinternals IT pros and power users consider the free Windows Sysinternals tools indispensable for diagnosing, troubleshooting, and deeply understanding the Windows platform. In this extensively updated guide, Sysinternals creator Mark Russinovich and Windows expert Aaron Margosis help you use these powerful tools to optimize any Windows system’s reliability, efficiency, performance, and security. The authors first explain Sysinternals’ capabilities and help you get started fast. Next, they offer in-depth coverage of each major tool, from Process Explorer and Process Monitor to Sysinternals’ security and file utilities. Then, building on this knowledge, they show the tools being used to solve real-world cases involving error messages, hangs, sluggishness, malware infections, and much more. Windows Sysinternals creator Mark Russinovich and Aaron Margosis show you how to: Use Process Explorer to display detailed process and system information Use Process Monitor to capture low-level system events, and quickly filter the output to narrow down root causes List, categorize, and manage software that starts when you start or sign in to your computer, or when you run Microsoft Office or Internet Explorer Verify digital signatures of files, of running programs, and of the modules loaded in those programs Use Autoruns, Process Explorer, Sigcheck, and Process Monitor features that can identify and clean malware infestations Inspect permissions on files, keys, services, shares, and other objects Use Sysmon to monitor security-relevant events across your network Generate memory dumps when a process meets specified criteria Execute processes remotely, and close files that were opened remotely Manage Active Directory objects and trace LDAP API calls Capture detailed data about processors, memory, and clocks Troubleshoot unbootable devices, file-in-use errors, unexplained communication, and many other problems Understand Windows core concepts that aren’t well-documented elsewhere
Download or read book Windows PowerShell in Action written by Bruce Payette and published by Manning Publications. This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to using Windows PowerShell to script Windows administrative tasks and control Windows from the command line.
Download or read book Learn PowerShell Scripting in a Month of Lunches written by Don Jones and published by Manning. This book was released on 2017-11-25 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Summary Discover how scripting is different from command-line PowerShell, as you explore concrete hands-on examples in this handy guide. The book includes and expands on many of the techniques presented in Learn PowerShell Toolmaking in a Month of Lunches. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the Technology Automate it! With Microsoft's PowerShell language, you can write scripts to control nearly every aspect of Windows. Just master a few straightforward scripting skills, and you'll be able to eliminate repetitive manual tasks, create custom reusable tools, and build effective pipelines and workflows. Once you start scripting in PowerShell, you'll be amazed at how many opportunities you'll find to save time and effort. About the Book Learn PowerShell Scripting in a Month of Lunches teaches you how to expand your command-line PowerShell skills into effective scripts and tools. In 27 bite-size lessons, you'll discover instantly useful techniques for writing efficient code, finding and squashing bugs, organizing your scripts into libraries, and much more. Advanced scripters will even learn to access the .NET Framework, store data long term, and create nice user interfaces. What's Inside Designing functions and scripts Effective pipeline usage Dealing with errors and bugs Professional-grade scripting practices About the Reader Written for devs and IT pros comfortable with PowerShell and Windows. About the Authors Don Jones is a PowerShell MVP, speaker, and trainer who has written dozens of books on information technology topics. Jeffery Hicks is a PowerShell MVP and an independent consultant, trainer, and author. Don and Jeff coauthored Manning's Learn Windows PowerShell in a Month of Lunches, Learn PowerShell Toolmaking in a Month of Lunches, and PowerShell in Depth. Table of Contents PART 1 - INTRODUCTION TO SCRIPTING Before you begin Setting up your scripting environment WWPD: what would PowerShell do? Review: parameter binding and the PowerShell pipeline Scripting language crash course The many forms of scripting (and which to use) Scripts and security PART 2 - BUILDING A POWERSHELL SCRIPT Always design first Avoiding bugs: start with a command Building a basic function and script module Going advanced with your function Objects: the best kind of output Using all the pipelines Simple help: making a comment Dealing with errors Filling out a manifest PART 3 - GROWN-UP SCRIPTING Changing your brain when it comes to scripting Professional-grade scripting An introduction to source control with git Pestering your script Signing your script Publishing your script PART 4 - ADVANCED TECHNIQUES Squashing bugs Making script output prettier Wrapping up the .NET Framework Storing data-not in Excel! Never the end
Download or read book The Ultimate Online Customer Service Guide written by Marsha Collier and published by John Wiley & Sons. This book was released on 2010-12-15 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.
Download or read book Pure Strategy written by Everett Dolman and published by Routledge. This book was released on 2012-11-12 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: A stimulating new inquiry into the fundamental truth of strategy - its purpose, place, utility, and value. This new study is animated by a startling realization: the concept of strategic victory must be summarily discarded. This is not to say that victory has no place in strategy or strategic planning. The outcome of battles and campaigns are variables within the strategist's plan, but victory is a concept that has no meaning there. To the tactical and operational planner, wars are indeed won and lost, and the difference is plain. Success is measurable; failure is obvious. In contrast, the pure strategist understands that war is but one aspect of social and political competition, an ongoing interaction that has no finality. Strategy therefore connects the conduct of war with the intent of politics. It shapes and guides military means in anticipation of a panoply of possible coming events. In the process, strategy changes the context within which events will happen. In this new book we see clearly that the goal of strategy is not to culminate events, to establish finality in the discourse between states, but to continue them; to influence state discourse in such a way that it will go forward on favorable terms. For continue it will. This book will provoke debate and stimulate new thinking across the field and strategic studies.
Download or read book The Compassionate Geek written by Don R. Crawley and published by Soundtraining Net. This book was released on 2011-05-05 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.
Download or read book Giftology written by John Ruhlin and published by . This book was released on 2016-06-20 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does it feel like you work in a "red ocean filled with sharks?" Eat or be eaten. Fierce competition. Continual battling over scarce resources. What if there was another path? What if you could create your own blue oasis where profits are higher, marketing is as natural as breathing, and competition is nearly nonexistent? This nirvana can be a reality when you practice the principles of Giftology. In this unusual un-marketing resource you'll discover... *Why Giftology isn't an expense...it's an investment that can pay off with huge dividends. *How to practice Giftology on a tight budget... it's easy and very effective. *How Giftology turns existing clients into your best salespeople. *Why (and how) gifts with a relatively low value can trump something expensive. *When is the best time to send gifts? (The answer may surprise you.) *How to unleash a "Referral Factory," a small army of influencers vouching for you--no gimmicks, no catches. *Find out how Giftology can transform your supply chain. *The ten worst gifts... definitely avoid these. (This info's available in the expanded bonus resource. Just click the link inside! It's my gift to you.) The average person is hit with at least thirty thousand messages a day, courtesy of that "red ocean filled with sharks." Giftology neutralizes that deadly philosophy and equips you with every tool you need to make your message a priority. Every time. Get your copy today!
Download or read book Literally written by Marnie Stockman and published by . This book was released on 2021-11 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Guidebook on Best Practices for Airport Cybersecurity written by Randy J. Murphy and published by . This book was released on 2015 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: "TRB's Airport Cooperative Research Program (ACRP) Report 140: Guidebook on Best Practices for Airport Cybersecurity provides information designed to help reduce or mitigate inherent risks of cyberattacks on technology-based systems. Traditional IT infrastructure such as servers, desktops, and network devices are covered along with increasingly sophisticated and interconnected industrial control systems, such as baggage handling, temperature control, and airfield lighting systems. The guidebook also includes a CD-ROM of multimedia material that may be used to educate all staff at airports about the need, and how, to be diligent against cybersecurity threats." --
Download or read book Appity Slap written by and published by Erika Blanchard. This book was released on with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Power of Consistency written by Weldon Long and published by John Wiley & Sons. This book was released on 2013-03-25 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to achieve wealth, happiness, and peace of mind through personal responsibility The Power of Consistency is based on the fundamental premise that private declarations dictate future actions. In other words, we tend to take actions with the thoughts and beliefs we consistently have, and the cumulative results of those actions eventually create the quality and circumstances of our lives and businesses. Therefore, transformative change in life and business is possible when we reconstruct our minds and take responsibility for its content. Lays out a simple process—the Personal Prosperity Plan—to create powerful results in your life and business Explains the power of focus and your subconscious mind Outlines a four step process: focus, emotional connection, action, responsibility The Power of Consistency teaches you how to create a Personal Prosperity Plan, get deeply emotionally committed to the plan, and take consistent action toward implementing the plan for improved sales and business performance.
Download or read book A Life Less Ordinary written by John Hodge and published by . This book was released on 1997 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the author of the TRAINSPOTTING and SHALLOW GRAVE screenplays, a novel about the unpredictable course of fate. An aspiring novelist meets a rich woman with a slender grip on the real world. They are ill-matched but become lovers, with a little help from the archangel Gabriel. Tied to the release of a Hollywood feature film.
