Download or read book ITIL 4 Master Pack PDF written by AXELOS and published by . This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The 'ITIL 4 Master Pack' comprises of ITIL 4 Foundation and all five Higher Level publications. Managing professional: create, deliver and support (ISBN 9780113316335); Managing professional: drive stakeholder value (ISBN 978011331373); Managing professional: high-velocity IT (ISBN 9780113316410); Managing professional: direct, plan and improve (ISBN 9780113316458); ITIL 4 strategic leader: digital and IT strategy (ISBN 9780113316496); ITIL foundation (4th ed) (ISBN 9780113316069). Their audience ranges from those who are responsible for managing IT-enabled products and services, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL 4 Master
Download or read book Itil 4 Managing Professional Package written by Axelos and published by Stationery Office Books (TSO). This book was released on 2020 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITIL 4 Managing Professional Package will include: (i) Create, Deliver and Support: Focussing on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools; (ii) Drive Stakeholder Value: Covering engagement and interaction between a service provider and their customers, users, suppliers and partners; (iii) High Velocity IT: Exploring the ways in which digital organizations and digital operating models function in high velocity environments, helping aspiring organizations operate in a similar way to successful digitally-native organizations; (iv) Direct, Plan and Improve: Providing the practical skills necessary to create a 'elearning and improving' IT organization, with a strong an effective strategic direction, providing practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility
Download or read book ITIL 4 Managing Professional written by Axelos and published by . This book was released on 2020 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. --
Download or read book ITIL 4 Managing Professional Courseware written by Van Haren Learning Solutions a.o. and published by Van Haren. This book was released on 2019-10-15 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® 4 Managing Professional Courseware ITIL 4 Managing Professional (ITIL MP) consists of four modules and is the next level of ITIL 4 to be released after ITIL 4 Foundation. ITIL MP targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. The Managing Professional Transition module is designed to allow ITIL v3 candidates to easily transition to ITIL 4. They can get the ITIL 4 Managing Professional designation through one course and one exam. The material includes; • Updated glossaries with highlighted changes for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • New diagram packs with annotations for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • Updated syllabi with highlighted changes for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • The ‘High Velocity IT’ manuscript, syllabus, glossary and diagram pack remain unchanged • Practices Overviews and the product brochure remain unchanged • An up-to-date Quick Reference Guide with all the information you need • Updated Core Manuscripts, for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • While the changes are quite large, they have been made for streamlining or refinement only • There have been no changes to the examinable content or the key concepts ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students.
Download or read book ITIL 4 High velocity IT HVIT Your companion to the ITIL 4 Managing Professional HVIT certification written by Claire Agutter and published by IT Governance Ltd. This book was released on 2021-11-18 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: An excellent supplement to any ITIL 4 High-velocity IT training course ITIL® 4 High-velocity IT (HVIT) – Your companion to the ITIL 4 Managing Professional HVIT certification is a study guide designed to help students pass the ITIL® 4 High-velocity IT module.
Download or read book ITIL 4 Create Deliver and Support CDS Your companion to the ITIL 4 Managing Professional CDS certification written by Claire Agutter and published by IT Governance Ltd. This book was released on 2021-11-25 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: An excellent supplement to any ITIL 4 Create, Deliver and Support training course ITIL® 4 Create, Deliver and Support (CDS) – Your companion to the ITIL 4 Managing Professional CDS certification is a study guide designed to help students pass the ITIL® 4 Create, Deliver and Support module.
Download or read book ITIL 4 High Velocity IT written by Axelos and published by Tso, the Stationery Office. This book was released on 2020-02 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification.
Download or read book ITIL 4 A Pocket Guide written by Jan van Bon and published by Van Haren. This book was released on 2019-04-30 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: • understanding the key concepts of service management • understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management • understanding the four dimensions of service management • understanding the purpose and components of the ITIL service value system • understanding the six activities of the service value chain, and how they interconnect • knowing the purpose and key terms of 15 of the 34 ITIL practices • understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business.
Download or read book Become ITIL 4 Foundation Certified in 7 Days written by Abhinav Krishna Kaiser and published by Apress. This book was released on 2020-11-26 with total page 453 pages. Available in PDF, EPUB and Kindle. Book excerpt: Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts. The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the topics included in the foundation certification exam syllabus and includes new sections on ITIL's guiding principles, service value chain, and the four dimensions of service management. Also included are the concepts, processes, and philosophies used in DevOps programs and projects. ITIL and DevOps concepts are explained with relevant examples. By the time you finish this book, you will have a complete understanding of ITIL 4 and will be ready to take the ITIL 4 Foundation certification exam. You will know the DevOps methodology and how ITIL reinforces the philosophy of shared responsibility and collaboration. Over the course of a week, even while working your day job, you will be prepared to take the exam. What You Will Learn Know the basics of ITIL as you prepare for the ITIL Foundation certification exam Understand ITIL through examples Be aware of ITIL's relevance to DevOps and DevOps concepts Who This Book Is For Professionals from the IT services industry
Download or read book ITIL 4 Direct Plan Improve Glossary DPI Courseware written by Learning Solutions E.A. and published by Van Haren. This book was released on 2020 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.
Download or read book Service strategy written by Great Britain. Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
Download or read book ITIL 4 Direct Plan and Improve written by Axelos and published by Tso, the Stationery Office. This book was released on 2020-01-31 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification.
Download or read book Itil 4 Digital and It Strategy written by Axelos Global Best Practice and published by Itil Managing Professional. This book was released on 2021-07-06 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ideal guidance for IT professionals who are responsible for managing the direction and strategy of their IT team or organisation. This book helps you understand the Digital and IT Strategy module towards Strategic Leader, as well as provide daily expert reference guidance for day-to-day problems.
Download or read book ITIL 4 Specialist Create Deliver Support CDS Courseware written by Learning Solutions and published by Van Haren. This book was released on 2020-03-03 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: This module covers the 'core' service management activities and expands the current scope of ITIL to include the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. “Create, Deliver and Support” module provides IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market. ITIL 4 Specialist Create, Deliver and Support is aimed at individuals who are continuing their journey in service management, ITSM managers and ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to update and develop their knowledge further. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students.
Download or read book ADKAR written by Jeff Hiatt and published by Prosci. This book was released on 2006 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change.
Download or read book ITIL Foundation ITIL written by The Stationery Office and published by Stationery Office Books (TSO). This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.
Download or read book ITIL 4 Essentials Your essential guide for the ITIL 4 Foundation exam and beyond second edition written by Claire Agutter and published by IT Governance Ltd. This book was released on 2020-04-28 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.