Download or read book IT Service Management ISO IEC 20000 1 2018 Introduction and Implementation Guide Second edition written by Dolf van der Haven and published by Van Haren. This book was released on 2020-10-26 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Download or read book IT Service Management ISO IEC 20000 1 2018 Introduction and Implementation Guide Second edition written by Dolf van der Haven and published by Van Haren. This book was released on 2020-10-26 with total page 81 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Download or read book Handbook of Research on Multidisciplinary Approaches to Entrepreneurship Innovation and ICTs written by Carvalho, Luísa Cagica and published by IGI Global. This book was released on 2020-08-21 with total page 455 pages. Available in PDF, EPUB and Kindle. Book excerpt: Currently, most organizations are dependent on IS/ICT in order to support their business strategies. IS/ICT can promote the implementation of strategies and enhancers of optimization of the various aspects of the business. In market enterprises and social organizations, digital economy and ICTs are important tools that can empower social entrepreneurship initiatives to develop, fund, and implement new and innovative solutions to social, cultural, and environmental problems. The Handbook of Research on Multidisciplinary Approaches to Entrepreneurship, Innovation, and ICTs is an essential reference source that discusses the digitalization techniques of the modern workforce as well as important tools empowering social entrepreneurship initiatives. Featuring research on topics such as agile business analysis, multicultural workforce, and human resource management, this book is ideally designed for business managers, entrepreneurs, IT consultants, researchers, industry professionals, human resource consultants, academicians, and students.

Download or read book Implementing Service Quality Based on ISO IEC20000 2nd Edition written by Michael Kunas and published by Itgp. This book was released on 2011-01-01 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: ISO/IEC 20000 is an important international standard for IT service providers. This step-by-step management guide will benefit all who have a role in the implementation and certification process.

Download or read book ISO IEC 20000 1 2018 the implementation guide written by Dolf van der Haven and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Baking Business Sustainability Through Life Cycle Management written by João Miguel Ferreira da Rocha and published by Springer Nature. This book was released on 2023-04-27 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: This timely and comprehensive text focuses on important recent advances in applied sustainability in the baking industry, connecting all the current methods and strategies into a single book. Those involved in bread production will find the latest developments at the theoretical and practical levels, including information and communication requirements, reporting and regulatory aspects, economic and environmentally sustainable business models, supply chain management, life cycle assessment, product and organizational environmental footprints and more. For small bakery business owners to industry leaders and policymakers, governmental authorities, regulatory authorities and standardization bodies, this book offers a compilation of technical information about sustainability in the market for the bakery sector. Baking Business Sustainability Through Life Cycle Management begins by presenting basic information on the life cycle assessment and product environmental footprint of the bread industry, proposing an analysis of sustainability assessment using environmental and social footprints and providing recommendations for integral optimization of economic and environmental performance. A second section focuses on sustainability in the baking industry, providing a regional focus from Europe to the Americas to Africa and beyond. The third section takes a deep look at economic feasibility and efficiency in the bread industry, including the economic viability of different scenarios for bread-based value chains, and forming efficient business models for bakeries. A final section zeroes in on the most up-to-date innovations in the current bakery industry, including the impact of bakery innovation on business resilience growth, commercial systems, and new business models in regional food systems for farmers and companies, based on multi-actor approach. Innovations within the bakery industry are at an all-time high, with new sustainability and economic models being introduced, along with associated market risks. This timely and ambitious text aims to cover all the most recent advances and methods for successful incorporation into bakery businesses.

Download or read book ISO 27001 Controls A Guide to Implementing and Auditing written by Bridget Kenyon and published by . This book was released on 2020 with total page 21989 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ideal for information security managers, auditors, consultants and organisations preparing for ISO 27001 certification, this book will help readers understand the requirements of an ISMS (information security management system) based on ISO 27001.

Download or read book Cloud Security written by Preeti Mishra and published by CRC Press. This book was released on 2021-12-28 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cloud computing has gained paramount attention and most of the companies are adopting this new paradigm and gaining significant benefits. As number of applications and business operations are being facilitated by the cloud computing paradigm, it has become the potential target to attackers. The importance of well-organized architecture and security roles have become greater with the growing popularity. Cloud Security: Attacks, Techniques, Tools, and Challenges, provides an in-depth technical description about various key essential aspects of cloud security. We have endeavored to provide a technical foundation that will be practically useful not just for students and independent researchers but also for professional cloud security analysts for conducting security procedures, and all those who are curious in the field of cloud security The book offers comprehensive coverage of the most essential topics, including: Basic fundamentals of Cloud Computing Cloud security concepts, vulnerabilities, security standards and reference models Cloud security goals, key issues and privacy requirements Threat model, detailed taxonomy of cloud attacks, Attack feature analysis – case study A detailed taxonomy of IDS techniques and Cloud Intrusion Detection Systems (IDS) Attack and security tools, LibVMI – case study Advanced approaches: Virtual Machine Introspection (VMI) and Hypervisor Introspection (HVI) Container security: threat model, attacks and defense systems This book is intended for both academic and professional audience. It could also be used as a textbook, for a semester course at undergraduate and post graduate level in Computer Science, Information Technology, Information Security, and Information Science & Management. The book serves as basic reference volume for researchers in cloud security. It will be useful to practitioners, cloud security team, and the cloud security auditor as well. To get the most out of this book, the reader should have a working knowledge of various operating system environments, hypervisors, cloud computing fundamentals, programming languages like Python and a working knowledge of security tools.

Download or read book Quality Management Systems written by Ray Tricker and published by Routledge. This book was released on 2019-11-05 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a clear, easy to digest overview of Quality Management Systems (QMS). Critically, it offers the reader an explanation of the International Standards Organization’s (ISO) requirement that in future all new and existing Management Systems Standards will need to have the same high-level structure, commonly referred to as Annex SL, with identical core text, as well as common terms and definitions. In addition to explaining what Annex SL entails, this book provides the reader with a guide to the principles, requirements and interoperability of Quality Management System standards, how to complete internal and external management reviews, third-party audits and evaluations, as well as how to become an ISO Certified Organisation once your QMS is fully established. As a simple and straightforward explanation of QMS Standards and their current requirements, this is a perfect guide for practitioners who need a comprehensive overview to put theory into practice, as well as for undergraduate and postgraduate students studying quality management as part of broader Operations and Management courses.

Download or read book CISSP Cert Guide written by Robin Abernathy and published by Pearson IT Certification. This book was released on 2018-05-31 with total page 1288 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the eBook version of the print title. Note that the eBook does not provide access to the practice test software that accompanies the print book. Learn, prepare, and practice for CISSP exam success with this Cert Guide from Pearson IT Certification, a leader in IT Certification learning. Master the latest CISSP exam topics Assess your knowledge with chapter-ending quizzes Review key concepts with exam preparation tasks Practice with realistic exam questions Get practical guidance for test taking strategies CISSP Cert Guide, Third Edition is a best-of-breed exam study guide. Leading IT certification experts Robin Abernathy and Troy McMillan share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics. The book presents you with an organized test preparation routine through the use of proven series elements and techniques. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly. Review questions help you assess your knowledge, and a final preparation chapter guides you through tools and resources to help you craft your final study plan. The companion website contains the powerful Pearson Test Prep practice test software engine, complete with hundreds of exam-realistic questions. The assessment engine offers you a wealth of customization options and reporting features, laying out a complete assessment of your knowledge to help you focus your study where it is needed most. Well regarded for its level of detail, assessment features, and challenging review questions and exercises, this CISSP study guide helps you master the concepts and techniques that will allow you to succeed on the exam the first time. The ISC2 study guide helps you master all the topics on the CISSP exam, including · Access control · Telecommunications and network security · Information security governance and risk management · Software development security · Cryptography · Security architecture and design · Operation security · Business continuity and disaster recovery planning · Legal, regulations, investigations, and compliance · Physical (environmental) security

Download or read book CompTIA Advanced Security Practitioner CASP CAS 003 Cert Guide written by Robin Abernathy and published by Pearson IT Certification. This book was released on 2018-05-11 with total page 1289 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the eBook version of the print title. Note that the eBook may not provide access to the practice test software that accompanies the print book. Learn, prepare, and practice for CompTIA Advanced Security Practitioner (CASP) CAS-003 exam success with this CompTIA Approved Cert Guide from Pearson IT Certification, a leader in IT Certification learning and a CompTIA Authorized Platinum Partner. Master CompTIA Advanced Security Practitioner (CASP) CAS-003 exam topics Assess your knowledge with chapter-ending quizzes Review key concepts with exam preparation tasks CompTIA Advanced Security Practitioner (CASP) CAS-003 Cert Guide is a best-of-breed exam study guide. Leading security certification training experts Robin Abernathy and Troy McMillan share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics. The book presents you with an organized test preparation routine through the use of proven series elements and techniques. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly. Review questions help you assess your knowledge, and a final preparation chapter guides you through tools and resources to help you craft your final study plan. Well-regarded for its level of detail, assessment features, and challenging review questions and exercises, this CompTIA approved study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time, including: Enterprise security Risk management and incident response Research, analysis, and assessment Integration of computing, communications, and business disciplines Technical integration of enterprise components

Download or read book Quality of Information and Communications Technology written by Antonio Vallecillo and published by Springer Nature. This book was released on 2022-09-05 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 15th International Conference on the Quality of Information and Communications Technology, QUATIC 2022, held in Talavera de la Reina, Spain, in September 2022. The 18 full papers and 3 short papers were carefully reviewed and selected from 54 submissions. The papers are organized in topical sections: ​smart and advanced systems; verification and validation; skills and education; industrial experiences and applications; safety, security and privacy.

Download or read book Chinese Standard GB GB T GBT JB JB T YY HJ NB HG QC SL SN SH JJF JJG CJ TB YD YS NY FZ JG QB SJ SY DL AQ CB GY JC JR JT written by https://www.chinesestandard.net and published by https://www.chinesestandard.net. This book was released on 2018-01-01 with total page 7263 pages. Available in PDF, EPUB and Kindle. Book excerpt: This document provides the comprehensive list of Chinese National Standards and Industry Standards (Total 17,000 standards).

Download or read book Standards for Management Systems written by Herfried Kohl and published by Springer Nature. This book was released on 2020-02-19 with total page 819 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book guides readers through the broad field of generic and industry-specific management system standards, as well as through the arsenal of tools that are needed to effectively implement them. It covers a wide spectrum, from the classic standard ISO 9001 for quality management to standards for environmental safety, information security, energy efficiency, business continuity, laboratory management, etc. A dedicated chapter addresses international management standards for compliance, anti-bribery and social responsibility management. In turn, a major portion of the book focuses on relevant tools that students and practitioners need to be familiar with: 8D reports, acceptance sampling, failure tree analysis, FMEA, control charts, correlation analysis, designing experiments, estimating parameters and confidence intervals, event tree analysis, HAZOP, Ishikawa diagrams, Monte Carlo simulation, regression analysis, reliability theory, data sampling and surveys, testing hypotheses, and much more. An overview of the necessary mathematical concepts is also provided to help readers understand the technicalities of the tools discussed. A down-to-earth yet thorough approach is employed throughout the book to help practitioners and management students alike easily grasp the various topics.

Download or read book Health and Safety Environment and Quality Audits written by Stephen Asbury and published by CRC Press. This book was released on 2023-11-21 with total page 446 pages. Available in PDF, EPUB and Kindle. Book excerpt: Internal auditing is an essential tool for managing compliance and for initiating and driving continual improvement in any organization’s systematic HSEQ performance. Health and Safety, Environment and Quality Audits includes the latest health and safety, environmental and quality management system standards—ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018. It delivers a powerful and proven approach to risk- based auditing of business-critical risk areas using ISO, or your organization’s own management systems. It connects the ‘PDCA’ approach to implementing management systems with auditing by focusing on the organization’s context and the needs and expectations of its interested parties. The novel approach leads HSEQ professionals and senior and line managers alike to concentrate on the most significant risks (Big Rocks and Black Swans) to their objectives. It provides a step-by-step route through The Audit AdventureTM to provide a high-level, future-focused audit opinion. The whole approach is aligned to the international standard guidance for auditing management systems, ISO 19011:2018. With thousands of copies now sold, this unique guide to HSEQ and operations integrity auditing has become the standard work in the field over four editions, while securing bestseller status in Australasia, Europe, North America, and South Africa. It is essential reading for senior managers and auditors alike. It remains the ‘go-to’ title for those who aspire to drive a prosperous and thriving organization based on world-class HSEQ management and performance. Dr Stephen Asbury is the author of seven books on safety, risk management, and decision-making for Taylor & Francis. He is Chartered Fellow of the Institution of Occupational Safety and Health (CFIOSH), an Emeritus Professional of the American Society of Safety Professionals (ASSP), and a Fellow of the Institute of Environmental Management and Assessment (FIEMA). He has almost 40 years’ experience fromassignments in over sixty countries on six continents.

Download or read book Foundations of Information Security based on ISO27001 and ISO27002 4th revised edition written by Hans Baars and published by Van Haren. This book was released on 2023-03-05 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is intended for anyone who wants to prepare for the Information Security Foundation based on ISO / IEC 27001 exam of EXIN. All information security concepts in this revised edition are based on the ISO/IEC 27001:2013 and ISO/IEC 27002:2022 standards. A realistic case study running throughout the book usefully demonstrates how theory translates into an operating environment. In all these cases, knowledge about information security is important and this book therefore provides insight and background information about the measures that an organization could take to protect information appropriately. Sometimes security measures are enforced by laws and regulations. This practical and easy-to-read book clearly explains the approaches or policy for information security management that most organizations can consider and implement. It covers: The quality requirements an organization may have for information The risks associated with these quality requirements The countermeasures that are necessary to mitigate these risks How to ensure business continuity in the event of a disaster When and whether to report incidents outside the organization.

Download or read book CISSP Cert Guide written by Robin Abernathy and published by Pearson IT Certification. This book was released on 2022-10-24 with total page 1337 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the eBook version of the print title. Note that the eBook does not provide access to the practice test software that accompanies the print book. Learn, prepare, and practice for CISSP exam success with this Cert Guide from Pearson IT Certification, a leader in IT certification learning. Master the latest CISSP exam topics Assess your knowledge with chapter-ending quizzes Review key concepts with exam preparation tasks Practice with realistic exam questions Get practical guidance for test taking strategies CISSP Cert Guide, Fourth Edition is a best-of-breed exam study guide. Leading IT certification experts Robin Abernathy and Darren Hayes share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics. The book presents you with an organized test preparation routine through the use of proven series elements and techniques. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly. Review questions help you assess your knowledge, and a final preparation chapter guides you through tools and resources to help you craft your final study plan. The companion website contains the powerful Pearson Test Prep practice test software engine, complete with hundreds of exam-realistic questions. The assessment engine offers you a wealth of customization options and reporting features, laying out a complete assessment of your knowledge to help you focus your study where it is needed most. Well regarded for its level of detail, assessment features, and challenging review questions and exercises, this CISSP study guide helps you master the concepts and techniques that will allow you to succeed on the exam the first time. This study guide helps you master all the topics on the CISSP exam, including Security and Risk Management Asset Security Security Architecture and Engineering Communication and Network Security Identity and Access Management (IAM) Security Assessment and Testing Security Operations Software Development Security