Download or read book Staring Back written by Kenny Fries and published by Plume Books. This book was released on 1997 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt: The disability experience has, until very recently, been marginalized, stereotyped, and ignored in literature. Now, through the vehicles of nonfiction, poetry, fiction, and drama, Staring Back is the first anthology to open the landscape of the disabled experience for exploration and discussion.The presence of such well-known authors as Lucy Grealy, John Hockenberry, and Marilyn Hacker in this anthology gives immediate lie to the notion that disability is a limitation to insight and productivity. But just as importantly, Staring Back challenges us to look anew at the disabilities of FDR and Matisse; the lives of Helen Keller and Frida Kahlo; the work of Stephen Hawking. It urges us to redefine what is meant by ?cure,? to understand hidden disabilities, and even to find humor in ways that defy our expectations.If there is one theme that binds this diverse body of work, aside from its subject matter, it is the theme of human connection?a connection with the past, with each other, with our bodies, and with ourselves. As Kenny Fries writes in his introduction, ?Throughout history, those who live with disabilities have been silenced by those who did not want to hear what we have to say. We have also been silenced by our own fear...the fear that if we told our stories, people would say, ?See, it isn?t worth it. You would be better off dead.?? Staring Back emphatically demonstrates the power of these writers? stories to overcome that fear and to break that silence.
Download or read book The Effortless Experience written by Matthew Dixon and published by Penguin. This book was released on 2013-09-12 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.
Download or read book Fighting for Their Lives written by Susannah Sheffer and published by Vanderbilt University Press. This book was released on 2013-03-15 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do attorneys who represent clients facing the death penalty cope with the stress and trauma of their work? Through conversations with twenty of the most experienced and dedicated post-conviction capital defenders in the United States, Fighting for Their Lives explores this emotional territory for the first time. What it is like for these capital defenders in their last visits or phone calls with clients who are about to be taken to the execution chamber? Or the next mornings, in their lives with their families, in their dreams and flashbacks and moments alone in the car? What is it like to do this work year after year? (These attorneys had, on average, spent nineteen years doing capital defense.) Through vivid interviews amplified by the author's responses and commentary, these attorneys reveal aspects of their internal experience that they have never talked about until now. How do capital defenders manage the weight of the responsibility they carry? To what extent do they experience symptoms of trauma in the aftermath of losing a client to execution or as a result of the cumulative effects of engaging in capital defense work? What motivates them, and what do they draw upon, in order to keep engaging in such emotionally demanding work? Have they considered practicing other types of law? What can we learn from capital defenders not only about the deep and long-term effects of the death penalty but also about broader human questions of hope, effectiveness, success, failure, strength, fragility, and perseverance?
Download or read book Trauma Experience and Narrative in Europe after World War II written by Ville Kivimäki and published by Springer Nature. This book was released on 2021-12-03 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book promotes a historically and culturally sensitive understanding of trauma during and after World War II. Focusing especially on Eastern and Central Europe, its contributors take a fresh look at the experiences of violence and loss in 1939–45 and their long-term effects in different cultures and societies. The chapters analyze traumatic experiences among soldiers and civilians alike and expand the study of traumatic violence beyond psychiatric discourses and treatments. While acknowledging the problems of applying a present-day medical concept to the past, this book makes a case for a cultural, social and historical study of trauma. Moving the focus of historical trauma studies from World War I to World War II and from Western Europe to the east, it breaks new ground and helps to explain the troublesome politics of memory and trauma in post-1945 Europe all the way to the present day. This book is an outcome of a workshop project ‘Historical Trauma Studies,’ funded by the Joint Committee for the Nordic Research Councils in the Humanities and Social Sciences (NOS-HS) in 2018–20. Chapters 4, 5 and 6 are available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.
Download or read book The Immediacy of Mystical Experience in the European Tradition written by Miklós Vassányi and published by Springer. This book was released on 2017-01-19 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume examines mystical experiences as portrayed in various ways by “authors” such as philosophers, mystics, psychoanalysts, writers, and peasant women. These “mystical authors” have, throughout the ages, attempted to convey the unsayable through writings, paintings, or oral stories. The immediate experience of God is the primary source and ultimate goal of these mystical expressions. This experience is essentially ineffable, yet all mystical authors, either consciously or unconsciously, feel an urge to convey what they have undergone in the moments of rapture. At the same time they are in the role of intermediaries: the goal of their self-expression – either written, painted or oral – is to make others somehow understand or feel what they have experienced, and to lead others toward the spiritual goal of human life. This volume studies the mystical experiences and the way they have been described or portrayed in West-European culture, from Antiquity to the present, from an interdisciplinary perspective, and approaches the concept of “immediate experience” in various ways.
Download or read book Experience Narrative and Criticism in Ancient Greece written by Jonas Grethlein and published by Oxford University Press. This book was released on 2019-12-09 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: Experience, Narrative, and Criticism in Ancient Greece pursues a new approach to ancient Greek narrative beyond the taxonomies of structuralist narratologies. Focusing on the phenomenal and experiential dimension of our response to narrative, it triangulates ancient narrative with ancient criticism and cognitive approaches, opening up new vistas within the study of classical literature while ably deploying the ancient material to demonstrate the value of a historical perspective for cognitive studies. Concepts such as immersion and embodiment help to establish a more comprehensive understanding of ancient narrative and ancient reading habits, as manifested in Greek criticism and rhetorical theory. The thirteen chapters presented here tackle a broad range of narrative genres, broadly understood: besides epic, historiography, and the novel, tragedy and early Christian texts are also considered alongside non-literary media, such as dance and sculpture. Authored by international specialists in the language, literature, and culture of ancient Greece, each chapter utilizes a rich set of theoretical and methodological tools drawn from cognitive studies, phenomenology, and linguistics that place them at the vanguard of a strong new current in classical scholarship and literary criticism more generally.
Download or read book Re imagining Professional Experience in Initial Teacher Education written by Ange Fitzgerald and published by Springer. This book was released on 2018-07-05 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book takes a fresh look at 'professional experience' in initial teacher education in Australia. Using collaborative narrative methodologies, the authors critically explore the ways in which one faculty of education engages with schools, industry, the teaching profession and government policy to deliver an innovative professional experience program. It includes chapters offering new perspectives on more traditional practicums in schools, as well as those reporting on exciting partnership initiatives where pre-service teachers, teacher educators and practitioners work together to teach and learn in new and mutually beneficial ways. There is a particular focus on the professional learning of all stakeholders from across the professional experience program. The book allows readers to gain a new understanding of the experiences and learning opportunities available to all stakeholders when a professional experience program makes a priority of boundary work, relational work and identity work. With the critical and creative power of narrative to convey what other research methodologies cannot, it shows how one institution has developed a variety of innovative approaches and structures in response to on-going debates on quality in teacher education, the role of educational partnerships in teacher preparation and the personal and professional insights gained from such opportunities.
Download or read book Holy Spirit and Religious Experience in Christian Literature ca AD 90 200 written by John Eifion Morgan-Wynne and published by Wipf and Stock Publishers. This book was released on 2006-06-01 with total page 413 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Holy Spirit and Religious Experience' seeks to find out how far the centrality of the Holy Spirit in Christian experience during the earliest period of the church was maintained or diminished in the third to the fifth generations (ca. AD 90-200). Three themes are explored. First, the sense of encounter with the divine presence, the numinous, a sense of being caught up into the divine being or being overwhelmed by the One who is beyond us. Secondly, a sense of being illuminated in respect to the truth, given deeper understanding of God's purpose, whether for the individual or the congregation, or guided in decision-making. Thirdly, a sense of ethical empowerment, an awareness of being helped by divine power, assisted in a course of action or development of character, in grappling with temptation, or in the ultimate test of loyalty, martyrdom. This book is arranged geographically, from Syria and Asia Minor in the East to Rome and Gaul in the West, including North Africa and Egypt. Christian authors within these areas are examined chronologically, from the later New Testament writers through the second century to Clement of Alexandria and Tertullian of Carthage, for the evidence they supply. The variegated picture which emerges, it is contended, reflects second-century Christianity.
Download or read book Thought as Experience in Bataille Cioran and Rosset written by Joseph Acquisto and published by Bloomsbury Publishing USA. This book was released on 2024-06-13 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examines how postwar French writers constitute the thinking subject and reshape its relation to the external social world. Joseph Acquisto analyzes the writings of three thinkers during and shortly after the Second World War who address the question of what it means to think, and what it means to constitute oneself as a thinking subject – at a time that seems to come "after everything"; with the ruins of attacked cities echoing the remains of a philosophical tradition that was confident in its establishment of human beings as rational, of reason leading to progress, and of both the self and the world as knowable. What Georges Bataille calls "inner experience" and Emil Cioran labels "thinking against oneself" is something akin to a drama; not a mere representation of the self in relation to the world, but a process of remapping the relation of subject to object of thought dialectically. Acquisto argues that both writers adopt an anti-systematic approach to thinking that implicates fragmentary writing as a way of turning answers about subject-object relations into questions. Acquisto contends that this stands in contrast to the approach of Clément Rosset, whose affirmation of the inaccessibility of the real leads to an anti-intellectual, grace-filled affirmation of life as it is given, under the guise of what he calls the "tragic." Bringing together thinkers that have seldom been discussed in a comparative light, Thought as Experience in Bataille, Cioran, and Rosset examines the affective dimensions of thought as experience and considers the political stakes of postwar thought as "out of order" with the world from which it springs.
Download or read book Advances in Usability User Experience Wearable and Assistive Technology written by Tareq Z. Ahram and published by Springer Nature. This book was released on 2021-07-07 with total page 1163 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book addresses emerging issues in usability, interface design, human–computer interaction, user experience and assistive technology. It highlights research aimed at understanding human interactions with products, services and systems and focuses on finding effective approaches for improving the user experience. It also discusses key issues in designing and providing assistive devices and services for individuals with disabilities or impairment, offering them support with mobility, communication, positioning, environmental control and daily living. The book covers modeling as well as innovative design concepts, with a special emphasis on user-centered design, and design for specific populations, particularly the elderly. Further topics include virtual reality, digital environments, gaming, heuristic evaluation and forms of device interface feedback (e.g. visual and haptic). Based on the AHFE 2021 Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, held virtually on 25–29 July, 2021, from USA, this book provides academics and professionals with an extensive source of information and a timely guide to tools, applications and future challenges in these fields.
Download or read book Military Experience in the Age of Reason written by Christopher Duffy and published by Routledge. This book was released on 2005-12-20 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: First published in 1987. Routledge is an imprint of Taylor & Francis, an informa company.
Download or read book The Role of Experience in Children s Language Development A Cultural Perspective written by Priya Shimpi and published by Frontiers Media SA. This book was released on 2022-12-02 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Finding Meaning in the Experience of Dementia written by Elizabeth MacKinlay and published by Jessica Kingsley Publishers. This book was released on 2012-07-15 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: This groundbreaking book is based on the findings of the first major study on spiritual reminiscence work with people with dementia. Carried out over a decade, the study confirmed spiritual reminiscence to be an effective means of helping people with dementia to find meaning in their own experience, and interact in meaningful ways with others. The authors present the evidence for the efficacy of spiritual reminiscence with this group, and drawing on examples demonstrate its many benefits, as revealed by the study, including the affirmation of identity and worth whilst promoting resilience and transcendence; reducing levels of depression; and giving people with dementia a voice with which to express grief, despair, joy, wisdom, insight and humour. Specific practice issues are addressed, including how to maximise communication and nurture connections during sessions; the role of symbol, ritual and liturgy and how to design an effective spiritual reminiscence program. Transcripts of sessions are included throughout the book as examples, providing unprecedented insight into how people with dementia experience spiritual reminiscence, and encouraging reflective practice. The book closes with a set of suggested questions and discussion topics which can be used as the basis of a six week program. Providing theory and the latest research as well as a wealth of practical information and examples to guide practice, this book will be of interest to dementia care practitioners and activity coordinators, pastoral carers, aged care chaplains, practical theologians, students, academics and researchers.
Download or read book Enhancing Customer Experience in the Service Industry written by Levent Altinay and published by Cambridge Scholars Publishing. This book was released on 2015-11-25 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a new and definitive overview of customer experience and how it can be managed and enhanced in one of the most dynamic industries in the world—the service industry. Its highly qualified international team of contributors ensures that it adopts a global perspective, and clearly outlines the key theoretical perspectives of customer experience, covering customer experience both from demand and supplier perspectives. Fully informed by the latest research, it explores different country contexts and how they impact upon the customer experience; investigates the social, cultural and economic dimensions of customer experience; provides case studies from a wide range of service industry sectors; and includes industry perspectives and examples.
Download or read book The Parental Experience in Midlife written by Carol D. Ryff and published by University of Chicago Press. This book was released on 1996 with total page 700 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most adults experience parenthood. But the longest period of the parental experience—when children grow into adolescence and young adulthood and parents themselves are not yet elderly—is the least understood. In this groundbreaking volume, distinguished scholars from anthropology, demography, economics, psychology, social work, and sociology explore the uncharted years of midlife parenthood. The authors employ a rich array of theory and methods to address how the parental experience affects the health, well-being, and development of individuals. Collectively, they look at the time when parents watch offspring grow into adulthood and begin to establish adult-to-adult relationships with their children. With a strong emphasis on the diversity of midlife parenting, including sociodemographic variations and specific parent or child characteristics such as single parenting or raising a child with a disability, this volume presents for the first time the complex factors that influence the quality of the midlife parenting experience.
Download or read book The Black Experience in Natchez 1720 1880 written by Ronald L. F. Davis and published by . This book was released on 1993 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Guiding Agricultural Polic Implementation in Latin America Proplan s Technical Cooperation Experience written by and published by IICA. This book was released on with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt:
