Download or read book Informing Your Customers written by United States Postal Service and published by . This book was released on 1986 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Consumer Health Informatics written by Deborah Lewis and published by Springer Science & Business Media. This book was released on 2006-03-30 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: According to the Pew Foundation’s "Internet in American Life Study," over 60 million Americans per year use the Internet to search for health information. All those concerned with healthcare and how to obtain personally relevant medical information form a large additional target group Many Medical Informatics programs–both in the United States and abroad–include a course in Consumer Health Informatics as part of their curriculum. This book, designed for use in a classroom, will be the first textbook dedicated solely to the specific concerns of consumer health informatics Consumer Health Informatics is an interactive text; filled with case studies and discussion questions With international authorship and edited by five leaders in the field, Consumer Health Informatics has tapped some of the best resources in informatics today
Download or read book The Behaviorally Informed Organization written by Dilip Soman and published by University of Toronto Press. This book was released on 2020-12-16 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every organization is fundamentally in the business of behavior change, whether it be a government trying to get a business to comply with environmental regulations, a business persuading its customers to be loyal to its products, or a financial institution encouraging a client to start saving for retirement. Behavior change is critical to organizational success, but despite its centrality to organizations, we do not have a good understanding of how organizations can successfully employ insights from behavioral science in their operations. To address this gap, this book develops an overarching framework for using behavioral science. It shows how behavioral insights (BI) can be embedded in organizations to achieve better outcomes, improve the efficiency of processes, and maximize stakeholder engagement. This edited volume provides an enterprise-wide strategic perspective on how governments, businesses, and other organizations have embedded BI into their operations. Contributions by academics and practitioners from the Behaviourally Informed Organizations partnership highlight pragmatic frameworks and prescriptive outcomes via illustrative case studies. Featuring a foreword by Cass R. Sunstein, this book investigates key findings from BI, with an eye toward how it can be used to solve problems and seize opportunities in diverse organizations.
Download or read book Model Rules of Professional Conduct written by American Bar Association. House of Delegates and published by American Bar Association. This book was released on 2007 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.
Download or read book Customer Service Tip of the Week written by Jeff Toister and published by . This book was released on 2018-09-05 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reinforce your customer service skills! The best customer service professionals know it takes consistent focus to serve customers at the highest level. Whether you want to deliver world-class customer service or just get back to the basics, Customer Service Tip of the Week is your resource for proven tips, ideas, and techniques. Thousands of customer service professionals from all around the world read the weekly Customer Service Tip of the Week email. Now you can get more than 52 of the most popular tips all in one book. Use these tips to build rapport, exceed customer expectations, and solve tough problems. Select tips by category, by specific challenge, or just go in order. Each tip includes a short explanation plus practical suggestions. Focus on one tip per week to sharpen your skills over time. Customer service leaders will find additional resources for sharing the tips with your team!
Download or read book The Trauma Informed Coach written by Joanna Harper and published by Right Book Press. This book was released on 2022-10-25 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a coach or practitioner, your focus is always on facilitating your clients to flourish, thrive and believe in their potential. But what happens when past traumas and emotional injuries prevent them from making progress in the here and now? How do you respond? In this indispensable and highly practical guide, master coach Joanna Harper shares her experience and expert knowledge to equip you with the crucial awareness and skills you need to competently manage even the most challenging of client situations and experiences. Through ten unique core competencies, five powerful and practical models, plus an illuminating and insightful range of case studies that bring everything to life, you’ll discover how to: > Put trauma awareness at the core of your coaching practice. > Feel confident that you’re dealing with trauma supportively. > Handle the distressing emotions and painful memories that past traumas can surface. > Know when to refer clients to other services or professionals. > Focus and draw on your client’s existing resources and strengths. Whether you’re newly certified or already an experienced coach or practitioner, by being trauma-informed and in possession of these forward-thinking, empowering skills you’ll always know the most appropriate measures and suitable ways to advance when past experiences are preventing your client’s progress.
Download or read book EMDR Within a Phase Model of Trauma Informed Treatment written by Ricky Greenwald and published by Routledge. This book was released on 2012-02-27 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide to learning and using EMDR Trauma is a potential source of most types of emotional or behavioral problems. Extensive research has shown EMDR to be an effective and efficient trauma treatment. EMDR Within a Phase Model of Trauma-Informed Treatment offers mental health professionals an accessible plain-language guide to this popular and successful method. The book also introduces the “Fairy Tale Model” as a way to understand and remember the essential phases of treatment and the tasks in each phase. This manual teaches a clear rationale and a systematic approach to trauma-informed treatment, including often-neglected elements of treatment that are essential to preparing clients for EMDR. The reader is led step by step through the treatment process, with scripted hands-on exercises to learn each skill. In addition to presenting the fundamental EMDR procedures, EMDR Within a Phase Model of Trauma-Informed Treatment teaches a treatment system that can be applied to a variety of cases. Using research-supported and proven-effective methods, this book takes you through the treatment process with easily-understood dialogues and examples. Explicitly guided exercises produce hands-on skills and familiarize you with ways to explain trauma to clients and prepare them for EMDR. You will also learn to problem-solve challenging cases using the trauma framework. EMDR Within a Phase Model of Trauma-Informed Treatment also includes an Instructor’s Manual with: sample syllabus teaching tips PowerPoint slides test bank. Additional discussions address: why trauma matters posttraumatic symptoms the “trauma wall” the structure of trauma treatment the role of EMDR the eight phases of EMDR preparing clients for EMDR legal and medical issues in EMDR problem solving strategies in EMDR sessions treatment strategies for a variety of presenting problems using EMDR with children and adolescents use and application of the “fairy tale model” on-line and digital resources Designed to be a comprehensive primer, companion/supplemental textbook, and valuable reference resource, EMDR Within a Phase Model of Trauma-Informed Treatment is ideal for clinicians already trained in EMDR, those actively learning EMDR, and mental health professionals interested in EMDR. Note that to practice EMDR requires formal supervised training.
Download or read book Printing Art written by and published by . This book was released on 1913 with total page 756 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Perfecting Private Practice written by Joan Neehall-Davidson and published by Trafford Publishing. This book was released on 2004 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a readily-accessible, easy-to-read format, this book presents useful hints, suggestions, anecdotes and lists that will help you to look within, identify, and ultimately achieve your personal and professional goals. From getting started with the actual physical space that is your office to the incorporation and financial establishment of your practice, to dealing with the most unexpected, unpredictable clients and their expectations and to planning for the unexpected, the answers are here. The straightforward "hands-on" approach makes reading simple, the inclusion of anecdotes adds realism and interest, the quick checks provide instant reminders and cues and the self-disclosure questions aid in self-understanding. All of the suggestions are grounded in practice. Some may be familiar to you already; some may be novel and unexpected. Sometimes, however, simple reminders or hints can be the most powerful and with that in mind, this book was written in an attempt to demystify some of the confusion and/or uncertainty surrounding the successful establishment and functioning of a private practice.
Download or read book Trauma Informed Guilt Reduction Therapy written by Sonya Norman and published by Academic Press. This book was released on 2019-06-18 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trauma Informed Guilt Reduction Therapy (TrIGR) provides mental health professionals with tools for assessing and treating guilt and shame resulting from trauma and moral injury. Guilt and shame are common features in many of the problems trauma survivors experience including posttraumatic stress disorder (PTSD), depression, substance use, and suicidality. This book presents Trauma Informed Guilt Reduction (TrIGR) Therapy, a brief, transdiagnostic psychotherapy designed to reduce guilt and shame. TrIGR offers flexibility in that it can be delivered as an individual or group treatment. Case examples demonstrate how TrIGR can be applied to a range of trauma types including physical assault, sexual abuse, childhood abuse, motor vehicle accidents, and to moral injury from combat and other military-related events. Conceptualization of trauma-related guilt and shame, assessment and treatment, and special applications are covered in-depth. - Summarizes the empirical literature connecting guilt, shame, moral injury, and posttraumatic problems - Guides therapists in assessing posttraumatic guilt, shame, moral injury, and related problems - Provides a detailed look at a brief, transdiagnostic therapy shown to reduce guilt and shame related to trauma - Describes how TrIGR can be delivered as an individual or group intervention - Includes a comprehensive therapist manual and client workbook
Download or read book ACT Informed Exposure for Anxiety written by Brian L. Thompson and published by New Harbinger Publications. This book was released on 2023-05-01 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Powerfully effective, innovative, values-driven exposures for treating clients with anxiety. Acceptance and commitment therapy (ACT) offers a proven effective model rooted in cutting edge research for guiding the use of exposure therapy—one of the most effective treatments for anxiety-related disorders. This comprehensive book provides easy-to-implement guidance in utilizing ACT-informed exposure while remaining grounded in theory, so you can help your clients approach what they’re afraid of in order to live their best lives. As you know, there are many different styles and ways of practicing exposure. This essential professional guide synthesizes evidence-based science, clinical studies, and complex theory into one powerfully effective resource, and makes ACT-informed exposure accessible to any practicing clinician. The book also offers practical suggestions for tailoring exposure exercises grounded in ACT to effectively address common client and therapist barriers to exposure therapy. Whether you are new to ACT and exposure, or are experienced in other models of exposure therapy and interested in incorporating ACT into your practice, this book is an essential resource for your professional library.
Download or read book Breakpoints written by Mike Ashby and published by John Wiley & Sons. This book was released on 2015-10-15 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Find your drive and redefine your business priorities Breakpoints is the business owner's guide to regaining your passion and driving your business forward. If you're feeling stuck, stale or stalled, this book is your ticket out of the rut and into profitable growth. You'll learn the 7 Mistakes Business Owners Make, and identify the choices, behaviours and practices that are keeping your business in a holding pattern. Practical formulas, frameworks, strategies and tools get you started right away on refocusing and reprioritising, and taking back your life. Coverage includes both hard and soft topics that business owners frequently struggle to master, along with expert insight on execution and what lies beyond success. Written simply and directly, without jargon or acronyms, this no-nonsense guide is designed to be easy to read and easy to apply so you can get back to work quickly, inspired with a whole new outlook and equipped with practical tools to improve your business. Written in a style that is both conversational and entertaining, author Dr Mike Ashby offers numerous anecdotes and analogies drawn from working with hundreds of business owners. Owning a business can be exciting and terrifying at the same time. There's too much to do, and all accountability leads to you. If you've gotten hung up in the day-to-day running of your business, this book helps you regain sight of the big picture and get back on track to success. Learn what's holding you back from business success Adopt the tools and practices that end the stalemate and get things done Find clarity and focus, and reconnect with your business Leverage your strengths to achieve personal and business growth Business owners need to be well-versed in both strategy and execution. If you feel like you and your business have reached a plateau, Breakpoints will reignite the spark that drives business success.
Download or read book Customer Engagement Marketing written by Robert W. Palmatier and published by Springer. This book was released on 2017-08-29 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a synthesis of research perspectives on customer engagement through a collection of chapters from thought leaders. It identifies cutting-edge metrics for capturing and measuring customer engagement and highlights best practices in implementing customer engagement marketing strategies. Responding to the rapidly changing business landscape where consumers are more connected, accessible, and informed than ever before, many firms are investing in customer engagement marketing. The book will appeal to academics, practitioners, consultants, and managers looking to improve customer engagement.
Download or read book Customer Centricity written by Peter Fader and published by . This book was released on 2012 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Not all customers are created equal. Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in the world of customer centricity, there are good customers...and then there is pretty much everybody else. Upending some of our most fundamental beliefs, renowned behavioral data expert Peter Fader, Co-Director of The Wharton Customer Analytics Initiative, helps businesses radically rethink how they relate to customers. He provides insights to help you revamp your performance metrics, product development, customer relationship management and organization in order to make sure you focus directly on the needs of your most valuable customers and increase profits for the long term.
Download or read book The Grand Rapids Furniture Record written by and published by . This book was released on 1916 with total page 646 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Progressive Counting Within a Phase Model of Trauma Informed Treatment written by Ricky Greenwald and published by Routledge. This book was released on 2013-06-07 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: Clinicians recognize trauma & loss as a prominent source of clients' problems. Progressive counting represents a significant advance in trauma treatment, because it is about as efficient, effective, and well-tolerated as EMDR while being far simpler for therapists to master and do well. PC's value has already been supported by two open trials and a controlled study. Are you ready to provide therapy that routinely affects profound healing and lasting change? This book will show you how.
Download or read book Practitioner s Guide to Using Research for Evidence Informed Practice written by Allen Rubin and published by John Wiley & Sons. This book was released on 2022-03-08 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: The latest edition of an essential text to help students and practitioners distinguish between research studies that should and should not influence practice decisions Now in its third edition, Practitioner's Guide to Using Research for Evidence-Informed Practice delivers an essential and practical guide to integrating research appraisal into evidence-informed practice. The book walks you through the skills, knowledge, and strategies you can use to identify significant strengths and limitations in research. The ability to appraise the veracity and validity of research will improve your service provision and practice decisions. By teaching you to be a critical consumer of modern research, this book helps you avoid treatments based on fatally flawed research and methodologies. Practitioner's Guide to Using Research for Evidence-Informed Practice, Third Edition offers: An extensive introduction to evidence-informed practice, including explorations of unethical research and discussions of social justice in the context of evidence-informed practice. Explanations of how to appraise studies on intervention efficacy, including the criteria for inferring effectiveness and critically examining experiments. Discussions of how to critically appraise studies for alternative evidence-informed practice questions, including nonexperimental quantitative studies and qualitative studies. A comprehensive and authoritative blueprint for critically assessing research studies, interventions, programs, policies, and assessment tools, Practitioner's Guide to Using Research for Evidence-Informed Practice belongs in the bookshelves of students and practitioners of the social sciences.
