Download or read book The Compassionate Geek written by Don R. Crawley and published by Soundtraining Net. This book was released on 2011-05-05 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.
Download or read book How to Improve Your Emotional Intelligence at Work in Relationships written by Shawn Kent Hayashi and published by . This book was released on 2016-01-27 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if one book could reveal to you how to find happiness, conquer fear, build stronger relationships, and create a life filled with purpose and passion... Would you read it? THIS IS THE BOOK: the step-by-step guide to raise your emotional intelligence. When you apply these ideas, you will create a joyful, purposeful life. Through clear, encouraging coaching, best-selling author Shawn Kent Hayashi deconstructs how to be emotionally intelligent and makes mastery possible. Real life stories, hands-on exercises, and an integrated journal launch you from passive learning to active practice -- fast! In "How to Improve Your Emotional Intelligence at Work & in Relationships" you'll gain these vital tools: - The life-changing questions to ask yourself when you're feeling fear or anger and want to create lasting positive change in your life - The fastest way to stop emotional hijacks from damaging your relationships and career - The secret to developing emotional intelligence - The best techniques to self-regulate through negative emotions - The truth about your "emotional wake" and the steps to strengthen your relationships with awareness, empathy, and social skills - The simple but powerful habits that will enable you to spark joy, create more hope, passion, and love -- and inspire others! Use this practical guide to create your path to professional success and personal growth -- and get ready to thrive!
Download or read book Emotional Intelligence in the Workplace written by Mark Craemer and published by Sourcebooks, Inc.. This book was released on 2020-12-01 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical strategies to develop your emotional intelligence for career success Emotional intelligence refers to your skill at identifying and effectively responding to what you, and the people around you, are thinking and feeling—and it's especially important in professional settings. Emotional Intelligence in the Workplace is your guide to developing your emotional intelligence, with actionable advice and exercises that help you make empathetic decisions, manage stress, resolve conflict, and maintain productive working relationships. Emotional Intelligence in the Workplace includes: The power of connection—Learn why emotional intelligence is so critical for collaboration and success, along with easy ways to practice self-awareness, develop flexibility, read a room, and more. Real-world examples—Find anecdotes and example scenarios that show you the techniques in action and explain how they help build reputation and trust. Ways to grow and thrive—Discover how increased emotional intelligence opens doors for new opportunities and career advancement. Explore what it means to be emotionally intelligent and actionable ways to apply it for professional success.
Download or read book 5 Chairs 5 Choices written by Louise Evans and published by . This book was released on 2020-05-08 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a call to action. We spend about eighty percent of our day at work, the rest is at home. If we have a bad day at work we are likely to take that negativity home with us and vice versa. It is of paramount importance that we create healthy environments in the spaces that most affect our lives by giving of our best and receiving the like in return. The 5 Chairs is a powerful and systematic method which helps us master our own behaviours and manage the behaviours of others. To be a good leader is to contribute to the success and happiness of everyone, at work and at home, on a conscious level. The 5 Chairs offer 5 Choices. Which will you choose?"One of the most practical books on emotional intelligence that I have ever read."Richard Barrett, Chairman and Founder of the Barrett Values Centre."Louise's work is for people with the intelligence and humility to believe that in life one can always improve, one can try to understand before judging and one can listen to other people's convictions no matter how diverse. In an increasingly multicultural, globalised world where managing diversity is key to success, Louise's guidelines should be a moral obligation."Franco Moscetti CEO, Axel Glocal Business, previously CEO of Amplifon Ltd"The 5 Chair experience is powerful. After reading the book you feel more equipped, excited even, to manage your daily behaviours and conversations in a completely new way, both at work and at home. It's a real game changer."David Trickey CEO at TCO International and Partner at Viral Change TM"Louise's groundbreaking book is for anyone who is interested in bringing more empathy, emotional intelligence and consciousness into their career (and into their daily life). The examples in this insightful book are practical and easy to integrate, and it's a must-read for anyone who wants to be an inspiring and more effective Leader."Ellen Looyen, Bestselling Author, "Branded for Life!"
Download or read book Emotional Intelligence for Couples written by John Lee and published by Turner Publishing Company. This book was released on 2011-10-07 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: From best-selling relationship expert comes a common-sense guide to help you and your partner increase your emotional intelligence, teaching you practical ways to express your feelings and strengthen your relationship. What makes a relationship healthy? Most men and women will respond that it's good communication to be able to openly express their own thoughts and feelings, and to better understand their partner's. Emotional Intelligence for Couples explains basic principles of emotional intelligence to equip you with common-sense ways to express your feelings, allowing you to enjoy greater intimacy, clearer communication, and a deeper connection than you have ever known. Discover answers to questions like: What actions and behaviors will make our relationship healthier? How can we practice healthy arguing and recognize healthy anger? How can we prevent our criticism, manipulation, and blame games? Why do I need personal boundaries?
Download or read book Emotional Intelligence written by Brandon Goleman and published by Charlie Creative Lab Limited. This book was released on 2020-10-15 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is dedicated to helping you explore the various components of emotional intelligence and show you how you can improve at each of them.
Download or read book Raising Your Emotional Intelligence written by Jeanne S. Segal and published by Holt Paperbacks. This book was released on 2015-08-25 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Employing exercises, self-tests, case studies, and step-by-step instructions, Segal shows readers how to listen to their intuition and their body's messages, make those signals part of their decision-making process, and thus realize the full benefit of their emotional resources. "Unlike so many parenting books full of generalizations, this title includes specific ideas for games, projects, and even computer games. Highly recommended for all parenting collections." - Library Journal
Download or read book Emotional Intelligence 2 0 written by Travis Bradberry and published by TalentSmart. This book was released on 2009 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Includes a new & enhanced online edition of the world's most popular emotional intelligence test."
Download or read book The Science of Meditation written by Daniel Goleman and published by Viking. This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on cutting-edge research, friends and Harvard collaborators Daniel Goleman and Richard Davidson expertly reveal what we can learn from a one-of-a-kind data pool that includes world-class meditators. They share for the first time remarkable findings that show how meditation - without drugs or high expense - can cultivate qualities such as selflessness, equanimity, love and compassion, and redesign our neural circuitry. Demonstrating two master thinkers at work, The Science of Meditation explains precisely how mind training benefits us. More than daily doses or sheer hours, we need smart practice, including crucial ingredients such as targeted feedback from a master teacher and a more spacious worldview. These two bestselling authors sweep away the misconceptions around these practices and show how smart practice can change our personal traits and even our genome for the better. Gripping in its storytelling and based on a lifetime of thought and action, this is one of those rare books that has the power to change us at the deepest level.
Download or read book Working Relationships written by Bob Wall and published by Davies-Black Publishing. This book was released on 2008-01-11 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: A toolkit for mastering the personal characteristics and social abilities of emotional intelligence (EQ) to manage conflict and develop teamwork
Download or read book Knowledge Solutions written by Olivier Serrat and published by Springer. This book was released on 2017-05-22 with total page 1098 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is open access under a CC BY-NC 3.0 IGO license. This book comprehensively covers topics in knowledge management and competence in strategy development, management techniques, collaboration mechanisms, knowledge sharing and learning, as well as knowledge capture and storage. Presented in accessible “chunks,” it includes more than 120 topics that are essential to high-performance organizations. The extensive use of quotes by respected experts juxtaposed with relevant research to counterpoint or lend weight to key concepts; “cheat sheets” that simplify access and reference to individual articles; as well as the grouping of many of these topics under recurrent themes make this book unique. In addition, it provides scalable tried-and-tested tools, method and approaches for improved organizational effectiveness. The research included is particularly useful to knowledge workers engaged in executive leadership; research, analysis and advice; and corporate management and administration. It is a valuable resource for those working in the public, private and third sectors, both in industrialized and developing countries.
Download or read book Daniel Goleman Omnibus written by Daniel Goleman and published by Bloomsbury Publishing. This book was released on 2004 with total page 735 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotional Intelligence Does IQ define our destiny? Daniel Goleman argues that our view of human intelligence is far too narrow, and that our emotions play a major role in thought, decision making and individual success. Self-awareness, impulse control, persistence, motivation, empathy and social deftness are all qualities that mark people who excel: whose relationships flourish, who are stars in the workplace. With new insights into the brain architecture underlying emotion and rationality, Goleman shows precisely how emotional intelligence can be nurtured and strengthened in all of us. Working with Emotional Intelligence Do you want to be more successful at work? Do you want to improve your chances of promotion? Do you want to get on better with your colleagues? Daniel Goleman draws on unparalleled access to business leaders around the world and the thorough research that is his trademark. He demonstrates that emotional intelligence at work matters twice as much as cognitive abilities such as IQ or technical expertise in this inspiring sequel.
Download or read book What Makes a Leader written by Daniel Goleman and published by . This book was released on 2014 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a collection of the author's writings, previously published in the Harvard Business Review and other business journals, on leadership and emotional intelligence. The material has become essential reading for leaders, coaches and educators committed to fostering stellar management, increasing performance, and driving innovation. The collection reflects the evolution of Dr. Goleman's thinking about emotional intelligence, tracking the latest neuroscientific research on the dynamics of relationships, and the latest data on the impact emotional intelligence has on an organization's bottom-line. --
Download or read book Emotional Intelligence written by Ryan James and published by Alakai Publishing LLC. This book was released on 2018-04-18 with total page 49 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you possess all the qualities required to succeed at work? Do you have what it takes to build fulfilling, gratifying and rewarding personal relationships? What if you were told there is a super power that exists within all of us to help us enjoy more satisfying personal and professional relationships? The secret sauce for building solid personal and business relationships is unfortunately not what we learn in educational institutes. It isn’t technical expertise or fancy degrees or knowledge. The most crucial factor for success in life is an attribute called Emotional Intelligence. The best part is, unlike intelligence quotient, you can actually go ahead and increase your Emotional Quotient with some of the most powerful emotional competency building strategies. Emotional Intelligence: The Definitive Guide to Understanding Your Emotions, How to Improve Your EQ and Your Relationships tells you everything you want to know about emotional intelligence including - -Introduction and Origins of the Concept of Emotional Intelligence - Difference between Intelligence Quotient and Emotional Intelligence - Solid Benefits of Emotional Intelligence - Proven Strategies for Boosting Your Emotional Intelligence - Tons of Real Life Examples of Emotional Intelligence and much more.
Download or read book Emotional Intelligence At Work written by Hendrie Weisinger and published by John Wiley & Sons. This book was released on 2006-05-03 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Experts now acknowledge that emotional intelligence (EI) is perhaps the most crucial determinant of success in the workplace. And unlike IQ or other traditional measures of intelligence, EI can be developed and dramatically increased. This unprecedented book demonstrates how to master the core competencies of EI, abilities that include self-motivation, high self-awareness, mood management, and emotional mentoring. In addition, it includes scores of real-world examples and dozens of practical exercises that accelerate the process, along with step-by-step approaches to mastering a variety of EI techniques.· Increasing Your Emotional Intelligence· Developing High Self-Awareness· Managing Your Emotions· Motivating Yourself· Using Your Emotional Intelligence in your Relations with Others· Developing Effective Communication Skills· Developing Interpersonal Expertise· Helping Others Help Themselves
Download or read book The Future of Work written by Jacob Morgan and published by John Wiley & Sons. This book was released on 2014-08-25 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: Throughout the history of business employees had to adapt to managers and managers had to adapt to organizations. In the future this is reversed with managers and organizations adapting to employees. This means that in order to succeed and thrive organizations must rethink and challenge everything they know about work. The demographics of employees are changing and so are employee expectations, values, attitudes, and styles of working. Conventional management models must be replaced with leadership approaches adapted to the future employee. Organizations must also rethink their traditional structure, how they empower employees, and what they need to do to remain competitive in a rapidly changing world. This is a book about how employees of the future will work, how managers will lead, and what organizations of the future will look like. The Future of Work will help you: Stay ahead of the competition Create better leaders Tap into the freelancer economy Attract and retain top talent Rethink management Structure effective teams Embrace flexible work environments Adapt to the changing workforce Build the organization of the future And more The book features uncommon examples and easy to understand concepts which will challenge and inspire you to work differently.
Download or read book Emotional Intelligence in Everyday Life written by Joseph Ciarrochi and published by Psychology Press. This book was released on 2013-10-14 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the release of the very successful first edition in 2001, the field of emotional intelligence has grown in sophistication and importance. Many new and talented researchers have come into the field and techniques in EI measurement have dramatically increased so that we now know much more about the distinctiveness and utility of the different EI measures. There has also been a dramatic upswing in research that looks at how to teach EI in schools, organizations, and families. In this second edition, leaders in the field present the most up-to-date research on the assessment and use of the emotional intelligence construct. Importantly, this edition expands on the previous by providing greater coverage of emotional intelligence interventions. As with the first edition, this second edition is both scientifically rigorous, yet highly readable and accessible to a non-specialist audience. It will therefore be of value to researchers and practitioners in many disciplines beyond social psychology, including areas of basic research, cognition and emotion, organizational selection, organizational training, education, clinical psychology, and development psychology.
