EBookClubs

Read Books & Download eBooks Full Online

EBookClubs

Read Books & Download eBooks Full Online

Book Good Services

Download or read book Good Services written by Louise Downe and published by BIS Publishers. This book was released on 2020-03-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Book Performance Based Certification

Download or read book Performance Based Certification written by Judith Hale and published by John Wiley & Sons. This book was released on 2011-11-21 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are your employees qualified? Looking for qualified people to do competent work? How do you ensure that the people you hire can do the job right? An ever-increasing number of organizations are asking the same questions. Certification planning is the answer and Performance-Based Certification is the key. This is the only book on the market that addresses the growing need to monitor the qualifications of employees. You'll be able to quickly customize the certification tests and other job aids provided on the accompanying disk. Create a certification program within your organization to: Instill confidence that employees, members, or suppliers are qualified to meet the needs of your customers Ensure that your workforce is trained and competent to their job Make your hiring process more cost effective and legally defendable Recognize competence and consistency of your employees Once you've identified the need for a certification program, what's the next step? All of the answers are here!

Book Successful New Employee Orientation

Download or read book Successful New Employee Orientation written by Jean Barbazette and published by Pfeiffer. This book was released on 1994-03-28 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create a dynamic, effective orientation program! The most common complaints about a new-employee orientation are that it is boring and overwhelming, or that nothing happens and the new person is left to sink or swim. The result is often a confused new employee who is not productive and is more likely to leave the organization within a year! Your orientation needs to be a planned welcome that reaffirms your hiring decision. Use this bestselling resource to meet orientation objectives such as: * Provide critical information and resources in a timely manner * Make the new employee independently productive quickly * Teach essential safety and job skills...and more! Successful New Employee Orientation will help you design or revise an orientation program that is effective and full of variety. It offers a wealth of suggestions and includes myriad checklists, examples, sample letters, activities, and evaluation forms. A CD-ROM with presentation slides and customizable forms is also included. Even if you're a novice, these user-friendly materials will help you create a vibrant orientation program that will make your new hires feel welcome and give them the resources they need to be confident when they start their new jobs.

Book Creating Good Jobs

Download or read book Creating Good Jobs written by Paul Osterman and published by MIT Press. This book was released on 2020-01-28 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Experts discuss improving job quality in low-wage industries including retail, residential construction, hospitals and long-term healthcare, restaurants, manufacturing, and long-haul trucking. Americans work harder and longer than our counterparts in other industrialized nations. Yet prosperity remains elusive to many. Workers in such low-wage industries as retail, restaurants, and home construction live from paycheck to paycheck, juggling multiple jobs with variable schedules, few benefits, and limited prospects for advancement. These bad outcomes are produced by a range of industry-specific factors, including intense competition, outsourcing and subcontracting, failure to enforce employment standards, overt discrimination, outmoded production and management systems, and inadequate worker voice. In this volume, experts look for ways to improve job quality in the low-wage sector. They offer in-depth examinations of specific industries—long-term healthcare, hospitals and outpatient care, retail, residential construction, restaurants, manufacturing, and long-haul trucking—that together account for more than half of all low-wage jobs. The book's sector view allows the contributors to address industry-specific variations that shape operational choices about work. Drawing on deep industry knowledge, they consider important distinctions within and between these industries; the financial, institutional, and structural incentives that shape the choices employers make; and what it would take to make more jobs better jobs. Contributors Eileen Appelbaum, Rosemary Batt, Dale Belman, Julie Brockman, Françoise Carré, Susan Helper, Matt Hinkel, Tashlin Lakhani, JaeEun Lee, Raphael Martins, Russell Ormiston, Paul Osterman, Can Ouyang, Chris Tilly, Steve Viscelli

Book Understanding by Design

Download or read book Understanding by Design written by Grant P. Wiggins and published by ASCD. This book was released on 2005 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is understanding and how does it differ from knowledge? How can we determine the big ideas worth understanding? Why is understanding an important teaching goal, and how do we know when students have attained it? How can we create a rigorous and engaging curriculum that focuses on understanding and leads to improved student performance in today's high-stakes, standards-based environment? Authors Grant Wiggins and Jay McTighe answer these and many other questions in this second edition of Understanding by Design. Drawing on feedback from thousands of educators around the world who have used the UbD framework since its introduction in 1998, the authors have greatly revised and expanded their original work to guide educators across the K-16 spectrum in the design of curriculum, assessment, and instruction. With an improved UbD Template at its core, the book explains the rationale of backward design and explores in greater depth the meaning of such key ideas as essential questions and transfer tasks. Readers will learn why the familiar coverage- and activity-based approaches to curriculum design fall short, and how a focus on the six facets of understanding can enrich student learning. With an expanded array of practical strategies, tools, and examples from all subject areas, the book demonstrates how the research-based principles of Understanding by Design apply to district frameworks as well as to individual units of curriculum. Combining provocative ideas, thoughtful analysis, and tested approaches, this new edition of Understanding by Design offers teacher-designers a clear path to the creation of curriculum that ensures better learning and a more stimulating experience for students and teachers alike.

Book Creating Successful Inclusion Programs

Download or read book Creating Successful Inclusion Programs written by Martin Henley and published by Solution Tree Press. This book was released on 2004-01-01 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: Determining how and where to educate students with disabilities is a complex task. Gain specific strategies for creating and managing inclusive classrooms and guidelines for navigating the complicated legal and educational landscape of special education. This book includes historical information on special education and explores how inclusion programs fit in with the Individuals With Disabilities Education Act.

Book Making Effective Business Decisions Using Microsoft Project

Download or read book Making Effective Business Decisions Using Microsoft Project written by Advisicon and published by John Wiley & Sons. This book was released on 2012-12-28 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to Microsoft Project that focuses on developing a successful project management strategy across the organization to drive better decisions Making Effective Business Decisions Using Microsoft Project goes far beyond the basics of managing projects with Microsoft Project and how to set up and use the software. This unique guide is an indispensable resource for anyone who operates within a Project Management Operation (PMO) or is affected by the adoption of project management within an organization. Its focus is to provide practical and transitional information for those who are charged with making decisions and supporting corporate and strategic objectives, and who face cost and resource constraints. Because more and more companies are aligning project management with their business strategies, the book not only provides guidance on using Microsoft Project and teaching project management skills, but also includes important information on measuring results and communicating with the executive branch. It also provides valuable guidance in using SharePoint Server for social networking and working within a team. Clearly written and presented, the book: Covers work management using Microsoft Project at multiple levels within an organization Focuses on using Microsoft Project 2010 to integrate and support overall organizational strategies Includes hundreds of graphics, screen shots, and annotations that make it the most accessible and usable guide available on the subject Making Effective Business Decisions Using Microsoft Project is a valuable reference for project managers at all levels, and it sets a new standard for training manuals used by businesses that teach courses on project management using Microsoft Project.

Book Creating an Effective Management System

Download or read book Creating an Effective Management System written by Patrick Graupp and published by CRC Press. This book was released on 2019-06-21 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The decades of experience-based wisdom that Graupp, Steward and Parsons share will set you on a new path to a more joyful organization and the tangible results it will produce." Rich Sheridan, CEO, Menlo Innovations; author of Joy, Inc. and Chief Joy Officer "A fine book by skilled practitioners that integrates Kata and TWI, with Strategy Deployment in pursuit of an integrated management system. Well done, Skip, Brad and Patrick." Pascal Dennis, president, Lean Pathways Inc.; author of Lean Production Simplified, Andy & Me, Andy & Me and the Hospital, Getting the Right Things Done, and The Remedy "In this practical and engaging book, Patrick Graupp, Skip Steward, and Brad Parsons give a concise and extremely clear explanation of what systems thinking looks like in a healthcare setting. And they do so in a way that translates easily to any type of organization. Highly recommended!" Alan Robinson, co-author of Ideas Are Free and The Idea-Driven Organization Despite the vast library of knowledge on Lean tools and models, the majority of Lean implementations fail to sustain themselves over time for lack of a functioning management system. In turn, when organizations try to apply a prescribed, one-size-fits-all, management system they inevitably find that what works for others may not work quite as well in their unique situation. Putting the right pieces in the right places is the prime challenge for every organization and no two successful management systems will, or should, be the same. This book provides and examines core principles that must be in place for an organization to find what an effective management system should constitute for them. It outlines key elements and how they work together as a necessary system to achieve overall success. Based on their extensive experience with organizational development and hands-on leadership in policy deployment, TWI and Kata, the authors describe their own journey in helping organizations discover and develop systems that function like well-designed and smooth-running machines while capturing the humanistic aspects of the foundational skills that emphasize the inherent synergy of the system. Readers will learn to help their own organizations "connect the dots" between the various pieces of Lean methodology and effectively create their own management systems that ultimately fulfil customers’ needs and expectations.

Book America s Agenda

Download or read book America s Agenda written by Mario M. Cuomo and published by Routledge. This book was released on 2016-09-16 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cuomo's Commission on Competitiveness argues that America must reform its economic and social policies and institutions to reverse the weakening of its industrial leadership, the erosion of living standards and escalating social problems. Topics include public investment, urban poverty, health care, the environment, fiscal policy and international strategies.

Book Creating Good Work

Download or read book Creating Good Work written by R. Schultz and published by Springer. This book was released on 2016-01-14 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating Good Work is a practical guide book, that recounts the stories of some of the most successful social entrepreneurial programs operating today, with real life examples of and how they overcame both physical and societal barriers to create a lasting impact on the world they encounter.

Book Effective Transition from Design to Production

Download or read book Effective Transition from Design to Production written by David F. Ciambrone and published by CRC Press. This book was released on 2007-10-04 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Taking a new product from the design stage to large-scale production in a profitable, efficient manner can challenge the processes of even the most advanced companies. Lapses in these processes drive up the cost of new products, and hinder their launch into the marketplace. Effective Transition from Design to Production provides an expeditio