Download or read book Hotel Management and Operations written by Michael J. O'Fallon and published by John Wiley & Sons. This book was released on 2010-01-12 with total page 513 pages. Available in PDF, EPUB and Kindle. Book excerpt: This newly updated edition is a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies, taking a practical approach, challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments.

Download or read book Start Your Own Personal Concierge Service written by Entrepreneur Press and published by Entrepreneur Press. This book was released on 2012-05-26 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Turn Your Can-Do Attitude Into Cash Are you a pro at multi-tasking? Do you thrive on deadlines and love a good challenge? Could you find satisfaction in lending others a hand? If so, you’re in high demand in the booming personal concierge industry. Offering easy startup and low overhead, a personal concierge helps clients with everyday tasks from organizing to shopping. Led by our experts, learn how to successfully establish your business, develop your service list, build a client base, and even, expand. Plus, uncover the secrets of practicing entrepreneurs, gaining priceless insight, advice, and tricks on managing common and difficult requests. Learn how to: Make the right contacts to find great business and individual clients Identify and develop your service niche Choose what services to offer Set fees and collect payment Build vendor relationships Cost-effectively promote and advertise your service Build loyalty and referrals among your clients Hire help And more Sample forms, additional resources, checklists and work sheets guide you through every step of the startup process. You have what it takes to be an in-demand personal concierge—let us help you get started and succeed!

Download or read book Concierge Confidential written by Michael Fazio and published by St. Martin's Press. This book was released on 2011-02-01 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York City's top concierge gives up a keyhole view into the luxe hotel rooms, private dining and dressing rooms of the ridiculous, rich and demanding Michael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeas—in winter? That's right. Call Fazio. From his early start as the harried and neglected personal assistant to a typical L.A. casting agent, Fazio took what he learned there and moved into concierge work at New York City's Intercontinental Hotel, where he was eventually able to parlay his services into a large and successful business of his own. In Concierge Confidential, Fazio reveals the behind-thescenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making the concierge, waiters and other service people crazy. A few of Fazio's tips include: • When and how much to palm in tips • How to get a seat or ticket to the hottest thing in town • How to avoid being labeled a rube the minute you walk through the door • How you can become your favorite store or restaurant's most beloved customer • And much more

Download or read book Personal Concierge Service written by and published by Entrepreneur Press. This book was released on 2012-07-15 with total page 725 pages. Available in PDF, EPUB and Kindle. Book excerpt: Personal assistants aren't just for the rich and famous anymore. More and more people are willing to pay good money for personal services that help make their lives easier. Our guide will show you how to get started in two high-paying and exciting personal service businesses: personal concierge and personal shopper. As a personal concierge, clients will hire you to plan trips, make dinner reservations, get concert tickets, pick-up dry cleaning and myriad other errands they simply don't have time to do themselves. Love to shop? Become a personal shopper and get paid to shop for gifts, fashions and just about anything else people buy. Some personal shoppers even act as wardrobe consultants to celebrities. Startup is easy. Overhead is low. And you can even work out of your home. All you need to get started is a phone, some business cards, and this essential guide. It teaches you everything you need to know, including: Making the right contacts to find great business and individual clients Using the internet to make your job easier Building loyalty among clients and getting glowing referrals Choosing what services to offer and setting fees What it takes to gain the competitive edge Whichever path you choose, our guide is your key to success. You'll learn everything you need to know to start and run your new business. Sample forms, additional resources, checklists and work sheets guide you through every step of the startup process, putting you on the road to success in your own concierge business today! The First Three Years In addition to industry specific information, you’ll also tap into Entrepreneur’s more than 30 years of small business expertise via the 2nd section of the guide - Start Your Own Business. SYOB offers critical startup essentials and a current, comprehensive view of what it takes to survive the crucial first three years, giving your exactly what you need to survive and succeed. Plus, you’ll get advice and insight from experts and practicing entrepreneurs, all offering common-sense approaches and solutions to a wide range of challenges. • Pin point your target market • Uncover creative financing for startup and growth • Use online resources to streamline your business plan • Learn the secrets of successful marketing • Discover digital and social media tools and how to use them • Take advantage of hundreds of resources • Receive vital forms, worksheets and checklists • From startup to retirement, millions of entrepreneurs and small business owners have trusted Entrepreneur to point them in the right direction. We’ll teach you the secrets of the winners, and give you exactly what you need to lay the groundwork for success. BONUS: Entrepreneur’s Startup Resource Kit! Every small business is unique. Therefore, it’s essential to have tools that are customizable depending on your business’s needs. That’s why with Entrepreneur is also offering you access to our Startup Resource Kit. Get instant access to thousands of business letters, sales letters, sample documents and more – all at your fingertips! You’ll find the following: The Small Business Legal Toolkit When your business dreams go from idea to reality, you’re suddenly faced with laws and regulations governing nearly every move you make. Learn how to stay in compliance and protect your business from legal action. In this essential toolkit, you’ll get answers to the “how do I get started?” questions every business owner faces along with a thorough understanding of the legal and tax requirements of your business. Sample Business Letters 1000+ customizable business letters covering each type of written business communication you’re likely to encounter as you communicate with customers, suppliers, employees, and others. Plus a complete guide to business communication that covers every question you may have about developing your own business communication style. Sample Sales Letters The experts at Entrepreneur have compliled more than 1000 of the most effective sales letters covering introductions, prospecting, setting up appointments, cover letters, proposal letters, the all-important follow-up letter and letters covering all aspects of sales operations to help you make the sale, generate new customers and huge profits.

Download or read book Career Opportunities in Casinos and Casino Hotels written by Shelly Field and published by Infobase Publishing. This book was released on 2009 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: Features numerous job profiles in the casino and gaming industry and includes appendixes covering professional organizations, schools, associations, unions, and casinos. Career profiles include blackjack dealer, casino host, concierge, and hotel publicist.

Download or read book Career Opportunities in Travel and Hospitality written by Jennifer Bobrow Burns and published by Infobase Publishing. This book was released on 2010 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you want to spend your days outside leading tours or in the kitchen preparing delicious meals for customers, the travel and hospitality industries offer a diverse array of career opportunities.

Download or read book The Concierge written by McDowell Bryson and published by John Wiley & Sons. This book was released on 1992-07 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Of all the staff members in the hotel and hospitality industry the concierge is the one who has the most personal contact with the guests. Written to teach the American student the intricacies of the concierge profession, it provides basic information, based on years of experience, of what the daily functions of the concierge are and how to perform them.

Download or read book The Art and Science of the Hotel Concierge written by Holly Stiel and published by Educational Institute. This book was released on 2013-03-27 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Careers in Focus written by Facts on File and published by Infobase Publishing. This book was released on 2010-05-17 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Profiles jobs in travel and hospitality such as Baggage porters and bellhops, Bed and breakfast owners, Hotel concierges, Interpreters and translators, Ski resort workers, and Travel agents."--Résumé de l'éditeur.

Download or read book Hotel Secrets from the Travel Detective written by Peter Greenberg and published by Villard Books. This book was released on 2004 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: The travel editor of NBC's "Today" show returns with indispensable information for away-from-home lodging.

Download or read book How May We Hate You written by Anna Drezen and published by Potter Style. This book was released on 2016 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Find out what really goes on in the world of hospitality with this hilarious book full of funny and absurd stories, anecdotes told in dialogue, factoids, and satirical pop quizzes by two veteran concierges who paid their way while working at a combined 50 hotels in and around Times Square."--Back cover.

Download or read book Class Acts written by Rachel Sherman and published by Univ of California Press. This book was released on 2007 with total page 760 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Sherman's insightful ethnography sheds light on the interactional dimension of symbolic boundaries and class relations as they are lived by luxury hotel clients and the workers who serve them. We learn how both groups perform class through emotion work and deepen our understanding of the role played by "niceness" in constituting equality and reversing hierarchies. As such, Class Acts is a signal contribution to a growing literature on the place of the self concept in class boundaries. It will gain a significant place in a body of work that broadens our understanding of class by moving beyond structural determinants and taking into consideration the performative, emotional, cognitive, and expressive dimensions of inequality."--Michele Lamont, author of The Dignity of Working Men: Morality and the Boundaries of Race, Class, and Immigration "Eye-opening, amusing, and appalling, Rachel Sherman's Class Acts explains how class inequality is normalized in the refined atmosphere of luxury hotels. This beautifully observed and engagingly written ethnography describes what kinds of deference and personal recognition money can buy. Moreover, it shows how workers who provide luxury service avoid seeing themselves as subordinate and how those whose whims are catered to are made comfortable with their privilege. Class Acts is a sobering and timely account of the legitimation of extreme inequality in a culture that prizes egalitarianism."--Robin Leidner, University of Pennsylvania "Rachel Sherman provides a penetrating and engrossing study of workers and guests in luxury hotels. Do workers resent the guests? Do guests disdain the workers? Sherman argues neither is true-and explains why."--Julia Wrigley, author of Other People's Children

Download or read book Kaua i written by Inc. Fodor's Travel Publications and published by Fodors Travel Publications. This book was released on 2007 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Detailed and timely information on accommodations, restaurants, and local attractions highlight these updated travel guides, which feature all-new covers, a two-color interior design, symbols to indicate budget options, must-see ratings, multi-day itineraries, Smart Travel Tips, helpful bulleted maps, tips on transportation, guidelines for shopping excursions, and other valuable features. Original.

Download or read book Fodor s 2007 Toronto written by Amy B. Wang and published by Fodors Travel Publications. This book was released on 2007-02-06 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes points of interest in each section of the city, recommends resstaurants and hotels, and includes information on shopping and entertainment

Download or read book Fodor s Munich Bavaria written by Matthew Lombardi and published by Fodors Travel Publications. This book was released on 2008 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides advice for traveling in Munich, Bavaria, and Salzburg, offering rated reviews of restaurants, accomodations, excursions, and recreational activities.

Download or read book Fodor s Poland written by Douglas Stallings and published by Fodor. This book was released on 2007 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: An overview of the history, geography, economy, government, people, and culture of Poland.

Download or read book Seattle written by Fodor's and published by Fodors Travel Publications. This book was released on 2007-11 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Detailed and timely information on accommodations, restaurants, and local attractions highlight these updated travel guides, which feature all-new covers, a two-color interior design, symbols to indicate budget options, must-see ratings, multi-day itineraries, Smart Travel Tips, helpful bulleted maps, tips on transportation, guidelines for shopping excursions, and other valuable features. Original.