Download or read book This Is Service Design Doing written by Marc Stickdorn and published by "O'Reilly Media, Inc.". This book was released on 2018-01-02 with total page 1156 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Download or read book Mapping written by Roger Fawcett-Tang and published by Rotovision. This book was released on 2005 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Focusing on information design, this guide reveals the visual language of location, direction, spatial and structural relationships which are central to this sector of graphics, exploring 'maps' as varied as subway systems and websites to chemical symbols, and the mapping of time"--Publisher description.
Download or read book Mapping by Design written by Sarah Bell and published by . This book was released on 2021-11-16 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mapping by Design: A Guide to ArcGIS Maps for Adobe Creative Cloud serves as a practical guide for all mapmakers who want to create compelling maps using Adobe(R) Illustrator(R).
Download or read book Systems Thinking For Social Change written by David Peter Stroh and published by Chelsea Green Publishing. This book was released on 2015-09-24 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: "David Stroh has produced an elegant and cogent guide to what works. Research with early learners is showing that children are natural systems thinkers. This book will help to resuscitate these intuitive capabilities and strengthen them in the fire of facing our toughest problems."—Peter Senge, author of The Fifth Discipline Concrete guidance on how to incorporate systems thinking in problem solving, decision making, and strategic planning—for everyone! Donors, leaders of nonprofits, and public policy makers usually have the best of intentions to serve society and improve social conditions. But often their solutions fall far short of what they want to accomplish and what is truly needed. Moreover, the answers they propose and fund often produce the opposite of what they want over time. We end up with temporary shelters that increase homelessness, drug busts that increase drug-related crime, or food aid that increases starvation. How do these unintended consequences come about and how can we avoid them? By applying conventional thinking to complex social problems, we often perpetuate the very problems we try so hard to solve, but it is possible to think differently, and get different results. Systems Thinking for Social Change enables readers to contribute more effectively to society by helping them understand what systems thinking is and why it is so important in their work. It also gives concrete guidance on how to incorporate systems thinking in problem solving, decision making, and strategic planning without becoming a technical expert. Systems thinking leader David Stroh walks readers through techniques he has used to help people improve their efforts on complex problems like: ending homelessness improving public health strengthening education designing a system for early childhood development protecting child welfare developing rural economies facilitating the reentry of formerly incarcerated people into society resolving identity-based conflicts and more! The result is a highly readable, effective guide to understanding systems and using that knowledge to get the results you want.
Download or read book User Story Mapping written by Jeff Patton and published by "O'Reilly Media, Inc.". This book was released on 2014-09-05 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: User story mapping is a valuable tool for software development, once you understand why and how to use it. This insightful book examines how this often misunderstood technique can help your team stay focused on users and their needs without getting lost in the enthusiasm for individual product features. Author Jeff Patton shows you how changeable story maps enable your team to hold better conversations about the project throughout the development process. Your team will learn to come away with a shared understanding of what you’re attempting to build and why. Get a high-level view of story mapping, with an exercise to learn key concepts quickly Understand how stories really work, and how they come to life in Agile and Lean projects Dive into a story’s lifecycle, starting with opportunities and moving deeper into discovery Prepare your stories, pay attention while they’re built, and learn from those you convert to working software
Download or read book A Guide to Curriculum Mapping written by Janet A. Hale and published by Corwin Press. This book was released on 2007-12-13 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: "With imagination and serious reflection, the author has generated a detailed resource with exercises, worksheets, staff development activities, and sample maps to assist any staff developer or curriculum designer. This book particularly connects to those who are at the beginning levels of their mapping journey." —From the Foreword by Heidi Hayes Jacobs A step-by-step guide to successful curriculum mapping initiatives! While curriculum mapping is recognized as a highly effective method for serving students′ ongoing instructional needs and creating systemic change, the means for putting this data-based decision-making process into practice may not always be clearly understood. This in-depth resource speaks to teachers and administrators with varying levels of curriculum-mapping experience and describes how teacher groups drive the process by engaging in collaborative inquiry as they review one another′s curriculums for gaps, redundancies, and new learning. The collected data assist in designing month-to-month instructional plans for all grade levels and subjects, resulting in a curriculum that is coherent, consistent, and aligned with standards. Drawing on her experience in working with thousands of educators across the country, Janet A. Hale offers specific steps for coordinating and sustaining strong mapping efforts that become embedded in school culture. The author explores the stages of contemplating, planning, and implementing a curriculum mapping initiative and helps the reader examine critical components that affect a learning organization′s progress through each phase. The book presents powerful tools and features that significantly enhance curriculum mapping efforts: Samples of four types of curriculum maps—Diary, Projected, Consensus, and Essential Guidelines for deciding what type of map to use to begin the process Assistance for selecting a Web-based mapping system Reflective questions at the end of each chapter A complete glossary of terms A Guide to Curriculum Mapping includes extended coverage of the challenges of curriculum mapping, offers encouragement and advice from educators who have successfully implemented a mapping initiative, and provides the necessary clarity to put curriculum mapping into action.
Download or read book Service Design written by Andy Polaine and published by Rosenfeld Media. This book was released on 2013-03-13 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
Download or read book The GIS 20 written by Gina Clemmer and published by ESRI Press. This book was released on 2018 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: A quick start to learning the basics of visualization and mapmaking skills in ArcGIS(R) Desktop 10.6.
Download or read book Ultimate Mapping Guide for Kids written by Justin Miles and published by . This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Being able to read a map and find your way is an essential lifetime skill.
Download or read book Maker Centered Learning Playbook for Early Childhood Education written by Edward P. Clapp and published by . This book was released on 2020-01-15 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Since 2012, the Agency by Design research team at Project Zero has explored the promises, practices, and pedagogies of maker-centered learning in a variety settings. This initial research produced a flexible pedagogical model that supports young people in becoming sensitive to design and seeing themselves as the creators of their worlds. Beginning in 2018, the Agency by Design research team began working with a cohort of early childhood educators in Hong Kong on a pilot study to adapt the Agency by Design framework for young learners. The result of this exciting work is the Maker-Centered Learning Playbook for Early Childhood Education. This playbook includes lessons learned from the study, pictures of practice, and a host of educator tools and resources designed to support the development of young students' maker capacities while also nurturing other generative cognitive dispositions and habits of mind at this early stage of learning and development.
Download or read book DIY MFA written by Gabriela Pereira and published by Penguin. This book was released on 2016-07-08 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get the Knowledge Without the College! You are a writer. You dream of sharing your words with the world, and you're willing to put in the hard work to achieve success. You may have even considered earning your MFA, but for whatever reason--tuition costs, the time commitment, or other responsibilities--you've never been able to do it. Or maybe you've been looking for a self-guided approach so you don't have to go back to school. This book is for you. DIY MFA is the do-it-yourself alternative to a Master of Fine Arts in creative writing. By combining the three main components of a traditional MFA--writing, reading, and community--it teaches you how to craft compelling stories, engage your readers, and publish your work. Inside you'll learn how to: • Set customized goals for writing and learning. • Generate ideas on demand. • Outline your book from beginning to end. • Breathe life into your characters. • Master point of view, voice, dialogue, and more. • Read with a "writer's eye" to emulate the techniques of others. • Network like a pro, get the most out of writing workshops, and submit your work successfully. Writing belongs to everyone--not only those who earn a degree. With DIY MFA, you can take charge of your writing, produce high-quality work, get published, and build a writing career.
Download or read book EBOOK The Research Student s Guide to Success written by Pat Cryer and published by McGraw-Hill Education (UK). This book was released on 2006-09-16 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: A must read for all research students! “The core material in Professor Cryer’s previous editions is classic. I welcome this new edition setting it into current contexts.” – PhD supervisor “When I was doing my own PhD, Pat Cryer’s book was my constant reference companion. Now I am recommending her latest edition to my own students.” – PhD supervisor Insightful, wide-ranging and accessible, this is an invaluable tool for postgraduate research students and for students at all levels working on research projects, irrespective of their field of study. This edition has been thoroughly revised to accommodate the changes in postgraduate education over recent years. Additional material and new emphases take into account: the QAA Code of Practice for Postgraduate Research Programmes recommendations of the Roberts Review the needs of the growing number of ‘overseas’ research students employment issues (including undergraduate teaching) the Internet as a resource for research. There are new chapters on: developing the research proposal succeeding as an ‘overseas’ research student ethics in research personal development planning (PDP)
Download or read book GIS Cartography written by Gretchen N. Peterson and published by CRC Press. This book was released on 2020-11-24 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the publication of the bestselling second edition 5 years ago, vast and new globally-relevant geographic datasets have become available to cartography practitioners, and with this has come the need for new ways to visualize them in maps as well as new challenges in ethically disseminating the visualizations. With new features and significant updates that address these changes, this edition remains faithful to the original vision that cartography instruction should be software agnostic. Discussing map design theory and technique rather than map design tools, this book focuses on digital cartography and its best practices. This third edition has completely new sections on how to deal with maps that go viral and the ethics therein; new presentation ideas; new features such as amenities, climate data, and hazards; the new Equal Earth projection; and vector tile design considerations. All chapters are thoroughly updated with new illustrations and new sections for datasets that didn’t exist when the second edition was published, as well as new techniques and trends in cartography. New in the third edition: A true textbook, written with a friendly style and excellent examples explaining everything from layout design to fonts and colors, to specific design considerations for individual feature types, to static and dynamic cartography issues. Thoroughly updated with new features such as points of interest, climate data, hazards, and buildings; new projections such as the Equal Earth projection and the Spilhaus projection; and vector tile design considerations such as label placement techniques and tricks for making world-class basemaps. Includes over 70 new map examples that display the latest techniques in cartography. Reflects on new developments in color palettes; visualization patterns; datums; and non-static output media such as animation, interaction, and large-format cinematic techniques, that weren’t available for the second edition. Defines and illustrates new terms that have made their way into the profession over the last few years such as story maps, flow maps, Dorling cartograms, spec sheets, bivariate choropleths, firefly cartography, Tanaka contours, and value-by-alpha. In this third edition, author Gretchen Peterson takes a "don’t let the technology get in the way" approach to the presentation, focusing on the elements of good design, what makes a good map, and how to get there, rather than specific software tools. She provides a reference that you can thumb through time and again as you create your maps. Copiously illustrated, the third edition explores novel concepts that kick-start your pursuit of map-making excellence. The book doesn’t just teach you how to design and create good maps, it teaches you how to design and create superior maps.
Download or read book Map Librarianship written by Susan Elizabeth Ward Aber and published by Chandos Publishing. This book was released on 2016-11-04 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Map Librarianship identifies basic geoliteracy concepts and enhances reference and instruction skills by providing details on finding, downloading, delivering, and assessing maps, remotely sensed imagery, and other geospatial resources and services, primarily from trusted government sources. By offering descriptions of traditional maps, geographic information systems (GIS), remote sensing, and other geospatial technologies, the book provides a timely and practical guide for the map and geospatial librarian to blend confidence in traditional library skill sets. - Includes rarely discussed concepts of citing and referencing maps and geospatial data, fair use and copyright - Creates an awareness and appreciation of existing print map collections, while building digital stewardship with surrogate map and aerial imagery collections - Provides an introduction to the theory and applications of GIS, remote sensing, participatory neogeography and neocartography practices, and other geospatial technologies - Includes a list of geospatial resources with descriptions and illustrations of commonly used map types and formats, online geospatial data sources, and an introduction to the most commonly used geospatial software packages available, on both desktop and mobile platforms
Download or read book Designing Better Maps written by Cynthia A. Brewer and published by Esri Press. This book was released on 2005 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describing how to build balanced map layouts suited to varied mapping goals, this guide focuses on export options that suit different media and can be edited in other applications. The wide range of text characteristics needed for expert map design as well as how to improve map readability with type effects such as character spacing, leading, callouts, shadows, and halos is detailed. Tips are included for using font tools in the Windows operating system, such as creating special characters in map text, as is information on using text characteristics to indicate feature locations, categories, and hierarchies on maps. How cartographic conventions guide placement of labels for point, line, and area features are also explained.
Download or read book Process Mapping and Management written by Sue Conger and published by Business Expert Press. This book was released on 2011-06-13 with total page 488 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a blueprint of how to develop a discipline for process management that applies to any type of orientation. As the economy moves toward a services orientation, companies are struggling with how to improve their offerings. Process management is a key component of the services that companies provide, and author Sue Conger has written a helpful tool to learn more of this key component now helping companies around the world. This book has three main parts: mapping, improvement, and error-proofing and metrics. In the first part—mapping—the reader will learn how to map a process so that the map is immediately understandable for identifying the roles, work steps, and automation support used in process delivery. The second part improvement—provides a series of techniques for defining, prioritizing, and analyzing problems from several perspectives. The first perspective is called “leaning,” and its purpose is to remove waste from an existing process. The second perspective is “cleaning,” during which the remaining steps following leaning are analyzed for possible improvement. The third perspective is “greening,” which explores opportunities and trade-offs for outsourcing, coproduction, and environmental improvements related to the process. The final part of the book—error-proofing and metrics—presents several techniques for ensuring risk mitigation for the new process and for measuring changes that define their impacts and discusses a method for proposing changes to executives in a “case for change.” And throughout this book, Conger provides a blueprint of how to develop a discipline for process management that applies to any type of orientation.
Download or read book Mapping Graphic Navigational Systems written by William Owen and published by . This book was released on 2008-10 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Geography.
