Download or read book Education and Research for Marketing and Quality Management in Libraries La formation et la recherche sur le marketing et la gestion de la qualit en biblioth que written by Réjean Savard and published by Walter de Gruyter. This book was released on 2013-02-07 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.
Download or read book Le Manuel qualit written by Bernard Froman and published by . This book was released on 1995 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: Le manuel qualité est l'"image écrite" de l'entreprise. Il décrit l'organisation mise en place pour respecter la politique qualité de celle-ci : - en interne, il constitue le document de référence pour le management de la qualité, - dans les relations client - fournisseur, il atteste du niveau d'assurance de la qualité atteint et sert à gagner la confiance du client. Le développement de la certification des systèmes qualité en fait un support indispensable puisque c'est le document à partir duquel sera conduit l'audit d'évaluation d'aptitude. Plus largement, le manuel qualité est un puissant outil de progrès, car son champ d'application s'étend progressivement à certains aspects tels que la sécurité et la protection de l'environnement. Dans la première partie, l'auteur précise le rôle essentiel du manuel qualité au sein des documents de l'entreprise. Puis, reprenant les principaux concepts développés dans les normes de la famille ISO9000, il donne des conseils clairs et pragmatiques pour le choix de sa structure et de son contenu. De nombreux exemples jalonnent l'ouvrage et fournissent des éléments de réflexion et de décision pour les chefs d'entreprises et les responsables qualité désireux de définir et mettre en place une démarche qualité dans leur entreprise. La présente édition s'est notamment enrichie des tout derniers amendements relatifs aux normes ISO9000.
Download or read book La qualit et la gouvernance des donn es au service de la performance des entreprises written by BERTI-EQUILLE Laure and published by Lavoisier. This book was released on 2012-09-14 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: La bonne qualité des données est aujourd'hui la clé de voûte de toute organisation. La gestion et l'amélioration de cette qualité sont des tâches coûteuses et difficiles, mais néanmoins incontournables. Cet ouvrage propose une étude des différents outils et démarches qui assistent les spécialistes de la qualité et de la gouvernance des données. À travers les expériences de la communauté francophone animée par l'association ExQI (Excellence Qualité, Information), il présente, avec pédagogie et pragmatisme, un panorama des concepts-clés de la gestion de la qualité des données et leurs déclinaisons dans les entreprises (Business Intelligence, Data QualityManagement, Key Performance Indicator, Model Driven Engineering, Master Data Management, etc.). Des solutions théoriques et techniques performantes sont détaillées et de nombreux retours d'expérience permettent d'illustrer les bonnes pratiques à adopter. Mêlant contributions industrielles et académiques, cet ouvrage est un outil de référence en langue française sur la qualité et la gouvernance des données en entreprise.
Download or read book Quality Management written by Marco Sartor and published by Emerald Group Publishing. This book was released on 2019-05-09 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.
Download or read book Guide sur la s curit et l assurance de qualit des organes tissus et cellules written by and published by Council of Europe. This book was released on 2004-01-01 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ce guide s'adresse à la transplantation d'organes et de tissus d'origine humaine pratiquée dans une finalité thérapeutique et donne des orientations à toutes les personnes concernées afin de garantir la meilleure qualité possible des organes, tissus et cellules, d'optimiser le taux de réussite des transplantations et de minimiser les risques. Il comprend des normes de sécurité et d'assurance de qualité pour la collecte, la conservation, le traitement de la distribution des organes, tissus et cellules d'origine humaine utilisées aux fins de transplantation.
Download or read book Quality management systems for the food industry written by Andrew Bolton and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years there has been growing pressure for consistent product quality, and a need for companies to demonstrate sound quality management practices in order to meet 'Due Diligence' requirements of both legislation and the quality assurance practices of customers. It has become accepted that operating to the requirements of the international standard for quality management - BS EN ISO 900- goes a long way towards meeting these needs. The objective of this book is to explain the requirements of the standard, to offer advice about achieving those requirements and to indicate what the assessors will look for at assessment time. It is important that certification to the standard is sought to support achievement of company objectives and not the reverse, and of course the standard can apply to organizations and services, just as much as to companies. Thus the word' company' in the text should be treated accordingly. lllustrative material has been presented under the logo of a fictiti ous company 'Quality Food Services' - in this context QFS does not bear any relationship whatsoever to any identically or similarly named business that may exist. Readers will find it helpful to read the book with a copy of the standard to hand, and are strongly encouraged to read the complete text before taking any steps to prepare for certification to the standard.
Download or read book Joseph M Juran written by John Cunningham Wood and published by Psychology Press. This book was released on 2005 with total page 624 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than seventy years, the teachings and writings of Joseph M. Juran have had a profound impact on the quality of the products we buy and use everyday. This collection gathers together key material exploring the impact of Juran's ideas.
Download or read book Estimation des projets de l entreprise num rique Approche syst mique co ts qualit et d lais written by PRINTZ Jacques and published by Lavoisier. This book was released on 2013-04-01 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: Les projets informatiques sont désormais développés dans le cadre d’un système existant. Ils doivent, in fine, s’intégrer en interaction avec d’autres projets, sur les infrastructures communes de l’entreprise et sans interrompre le service : c’est la notion d’usine logicielle. Estimation des projets de l’entreprise numérique s’intéresse particulièrement à l’analyse des coûts d’intégration. Un modèle original d’estimation de ces coûts est proposé assurant l’équilibrage des quatre grandeurs fondamentales : coût, qualité, fonctionnalité et délai. Cet ouvrage bénéficie des travaux effectués par le groupe de travail Intégration & Complexité de l’association CESAMES, en relation avec la chaire X-ParisTech, ce qui a permis de valider le modèle avec les industriels participants. Il présente en détail le modèle COCOMO et dresse les grandes lignes de la méthode de comptage par points de fonctions. Une étude de cas basée sur les systèmes C4ISTAR illustre l’utilisation de ces méthodes dans un contexte de systèmes réels de grande complexité.
Download or read book Les mots cl s du management Anglais written by and published by Editions Bréal. This book was released on with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Achieving Competitive Advantage through Quality Management written by Marta Peris-Ortiz and published by Springer. This book was released on 2015-06-26 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors. In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today’s challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers. Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers.
Download or read book Quality Management for Services written by Manfred Bruhn and published by Springer Nature. This book was released on 2023 with total page 645 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control, implementation and controlling of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency. In the previous editions to date, the work has evolved into a handbook and can be used as a reference work for the various topics of quality management for services. Individual topics of quality management or the respective chapters can be worked through independently of each other. The contents Principles of quality management for services Analysis of service quality Planning and control of quality management for services Implementation of quality management for services Quality controlling for services The author Prof. Dr. Dr. h.c. mult. Manfred Bruhn is Professor of Business Administration, in particular Marketing and Corporate Management, at the Faculty of Business and Economics of the University of Basel (Switzerland) and Honorary Professor at the Technical University of Munich (Germany). The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content.
Download or read book Labostat Guide de validation des m thodes d analyse written by FEINBERG and published by Lavoisier. This book was released on 2012-02-01 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unique en son genre dans sa conception et dans son contenu, Labo-Stat - Guide de validation des méthodes d'analyses présente une nouvelle stratégie de validation selon une démarche raisonnée fondée sur le profil d'exactitude. Les techniques statistiques adaptées y sont explicitées sous une forme didactique et les solutions possibles ainsi que les limites éventuelles de diverses normes existantes sont largement développées et illustrées d'exemples concrets directement exploitables. Les applications numériques, sous forme de feuilles de calcul modèles pour des tableurs et des petits scripts, sont téléchargeables en ligne. Complétée par les explications de cet ouvrage, elles permettent au non-statisticien d'accéder aisément à une interprétration graphique des résultats. Labo-Stat a été conçu pour pouvoir être facilement utilisé sur la paillasse du laboratoire et permettre à tout un chacun, responsable, ingénieur, chercheur, technicien ou étudiant, de s'approprier les techniques indispensables pour déboucher sur une conclusion claire et sans ambiguïté et mener la validation des méthodes dans un souci de contrôle des coûts.
Download or read book Routledge Dictionnaire Technique Anglais written by Yves Arden and published by Psychology Press. This book was released on 1994 with total page 866 pages. Available in PDF, EPUB and Kindle. Book excerpt: The French-English volume of this highly acclaimed set consists of some 100,000 keywords in both French and English, drawn from the whole range of modern applied science and technical terminology. Covers over 70 subject areas, from engineering and chemistry to packaging, transportation, data processing and much more.
Download or read book Routledge French Technical Dictionary Dictionnaire technique anglais written by Yves Arden and published by Routledge. This book was released on 2013-01-11 with total page 866 pages. Available in PDF, EPUB and Kindle. Book excerpt: The French-English volume of this highly acclaimed set consists of some 100,000 keywords in both French and English, drawn from the whole range of modern applied science and technical terminology. Covers over 70 subject areas, from engineering and chemistry to packaging, transportation, data processing and much more.
Download or read book Proceedings of the 11th Toulon Verona International Conference on Quality in Services written by Rocco Moliterni and published by Firenze University Press. This book was released on 2008 with total page 889 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Toulon-Verona Conference was founded in 1998 by prof. Claudio Baccarani of the University of Verona, Italy, and prof. Michel Weill of the University of Toulon, France. It has been organized each year in a different place in Europe in cooperation with a host university (Toulon 1998, Verona 1999, Derby 2000, Mons 2001, Lisbon 2002, Oviedo 2003, Toulon 2004, Palermo 2005, Paisley 2006, Thessaloniki 2007, Florence, 2008). Originally focusing on higher education institutions, the research themes have over the years been extended to the health sector, local government, tourism, logistics, banking services. Around a hundred delegates from about twenty different countries participate each year and nearly one thousand research papers have been published over the last ten years, making of the conference one of the major events in the field of quality in services.
Download or read book Quality Management written by Donna C. S. Summers and published by Pearson Educación. This book was released on 2005 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to enable readers to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. This book explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. For professionals with a career or interest in business, engineering, engineering technology, and quality management.
Download or read book From Quality to Business Excellence written by Charles G. Cobb and published by Quality Press. This book was released on 2002-12-19 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the face of business continues to change, organizations are looking for new ways to remain competitive and profitable. Many businesses have succumb to the "program du jour" management trap, jumping from one management philosophy to the next looking for the ultimate solution. ISO 9000, Baldrige, Six Sigma...which is the best program for your company? From Quality to Business Excellence: A Systems Approach to Management demonstrates how these and other management philosophies compliment each other and form the basis for a new systems approach to management. By better understanding how these approaches all potentially fit together, managers will be able to use these tools more effectively in a much more integrated approach. From Quality to Business Excellence will show how to integrate a management approach using a variety of methods to bring the most out of your business. COMMENTS FROM OTHER CUSTOMERS Average Customer Rating: (5 of 5 based on 2 reviews) "This is a great book! It does a very effective job of integrating quality concepts into the notion of Business Excellence. The book recommends a systems approach to management systems design and covers a broad range relevant topics. The author backs up his recommendations with a fair amount of actual cases. End notes itemize a broad range of references that can be used to gain more in-depth knowledge about the topics. The book is loaded with figures and tables to make the material understandable. This is good reading for business professionals. If you want to get your line managers hooked on quality get them a copy of this book." A reader from New Hampshire" An excellent book for the new direction of quality implementation. Quality is becoming part of business that is responsible for improving its bottom line results rather than policing its activities. I found the book easy to read and very informative." Ahmed Almaziad – Riyadh, Saudi Arabia Benefits: Shift from a narrow, compliance-orientation to Quality Management to a high-impact, continuous improvement orientation that drives business resultsliLearn how to apply the right management tools to your situationliCreate your own high performance management system to last for decadesliUse Information Technology More Effectively to Drive Business ResultsliBuild in the capability to absorb new techniques as they emergeliAvoid gut-wrenching (and costly) restarts to accommodate new methods and standards. Contents: Introduction (Historical Backgrounds and Trends, A Vision for the Future), Quality Systems Background (ISO 9000, Baldrige, Compliance vs. Continuous Improvement), Management Approach, Designing Integrated Management Systems Strategic Planning, Alignment, and Metrics Integrated Process Improvement Approach, The Role of Information Technology Other Enablers and Constraints Putting it All Together Keeping the Process Moving Overall Summary (Integrated Systems Approach, Business Systems Engineering)
