Download or read book Achieving Competitive Advantage through Quality Management written by Marta Peris-Ortiz and published by Springer. This book was released on 2015-06-26 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors. In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today’s challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers. Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers.
Download or read book Procesos de gesti n de calidad en hosteler a y turismo written by CARRASCO FERNÁNDEZ, SOLEDAD and published by Ediciones Paraninfo, S.A.. This book was released on 2013-01-01 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: La calidad en la prestación de servicios cobra cada día mayor importancia como valor diferencial. El nivel de exigencia del consumidor es cada vez más elevado y el sector de la hostelería y el turismo es uno de los mejores y mayores exponentes de esa excelencia a la que debemos aspirar profesionales y consumidores.;En esta obra se abordan con sencillez y claridad aspectos fundamentales relacionados con los procesos de gestión de calidad en este sector productivo. La cultura de la calidad en las empresas y entidades de hostelería y turismo, la necesidad de aseguramiento de la misma, los costes de medición y mejora, la productividad, herramientas y sistemas de calidad, el modelo EFQM, aspectos legales y normativos, y el plan de turismo español horizonte 2020 son algunas de las cuestiones estudiadas.;Sin olvidar todo lo relativo a la gestión de la calidad en la organización hostelera y turística, con especial referencia a la organización de la calidad, coordinación, evaluación, enfoque de sistemas y compromiso de la dirección así como todo lo relacionado con la gestión por procesos, dedicando especial atención a todo lo que son los procesos de control de calidad de los servicios y productos de hostelería y turismo: supervisión y medida del proceso y producto/servicio, gestión de los datos y evaluación de los resultados.;Cada unidad didáctica se completa con una propuesta de ejercicios y sus correspondientes soluciones, lo cual facilita el aprendizaje y la comprensión práctica de los conceptos expuestos.;La obra responde además exactamente al contenido curricular que los RD 1376/2008 de 1 de agosto y 685/2011 de 13 de mayo definen para la unidad formativa UF 0049 "Procesos de gestión de calidad en hostelería y turismo" que es transversal y por lo tanto forma parte de diversos certificados de profesionalidad de la familia de hostelería y turismo.;Una obra imprescindible para conocer las claves de los procesos de calidad en el sector hostelero y turístico, esencial para cuantos desempeñan su labor profesional en este ámbito así como para quienes desean formarse y adquirir competencias válidas para desempeñar su actividad laboral en este sector en auge continuo.;María Soledad Carrasco es profesora de FP desde 1985 y licenciada en Derecho por la UNED. Funcionaria de carrera en la familia profesional de Administración y gestión, ha desarrollado su labor profesional en institutos de enseñanza pública de Extremadura, Baleares y Madrid. Actualmente imparte clases en el IES Luis Buñuel de Móstoles. Tutora en centros de trabajo.
Download or read book Health and Wellness Tourism written by Marta Peris-Ortiz and published by Springer. This book was released on 2014-11-18 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to contribute to the literature and aid in developing a theoretical and practical framework in the area of health and wellness tourism. With contributions and research from different countries using a practical approach, this book is an essential source for students, researchers and managers in the health and wellness tourism industry. Recently, there has been an increased interest in health and wellness due to greater life expectancy, aging populations, increasing levels of stress among others. In this context, the concepts of health, wellness, beauty, relaxation, and tourism can be combined to satisfy the needs of people seeking better quality-of-life. This has given rise to health and wellness tourism, a new market segment that contributes to employment and economic growth in the new economy. Health and wellness tourism involves two aspects: therapeutics, which seeks to cure certain diseases; and relaxation and leisure. As an alternative to traditional tourism, health and wellness tourism provides a new means of achieving regional and local development from a demographic, social, environmental and economic point-of-view. It contributes to tourist destinations’ economic growth, acting as a pillar to support other complementary activities. In short, health and wellness tourism contributes to employment growth and regional wealth, contributes to tourism seasonality, promotes quality in tourism destinations, helps create new tourist services with high value, promotes establishment of international cooperation networks, and yields a number of additional benefits. Featuring a variety of programs and initiatives from different regions, with an emphasis on thermal and thalassotherapy establishments, this volume sheds light on this emerging market segment and its implications for economic and policy development.
Download or read book Soft Computing in Management and Business Economics written by Anna M. Gil-Lafuente and published by Springer. This book was released on 2012-06-23 with total page 463 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a collection of selected papers presented at the Annual Meeting of the European Academy of Management and Business Economics (AEDEM), held at the Faculty of Economics and Business of the University of Barcelona, 05 – 07 June, 2012. This edition of the conference has been presented with the slogan “Creating new opportunities in an uncertain environment”. There are different ways for assessing uncertainty in management but this book mainly focused on soft computing theories and their role in assessing uncertainty in a complex world. The present book gives a comprehensive overview of general management topics and discusses some of the most recent developments in all the areas of business and management including management, marketing, business statistics, innovation and technology, finance, sports and tourism. This book might be of great interest for anyone working in the area of management and business economics and might be especially useful for scientists and graduate students doing research in these fields.
Download or read book Seminaire de L OMT Sur La Qualit un Defi Pour Le Tourisme written by World Tourism Organization and published by Organisation Mondiale Du Tourisme. This book was released on 1997 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Routledge Handbook of Community Based Tourism Management written by Sandeep Kumar Walia and published by Routledge. This book was released on 2020-12-20 with total page 530 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Handbook offers an up-to-date and comprehensive overview of core themes and concepts in community-based tourism management. Providing interdisciplinary insights from leading international scholars, this is the first book to critically examine the current status of community-based tourism. Organised into five parts, the Handbook provides cutting-edge perspectives on issues such as Indigenous communities, tourism and the environment, sustainability, and the impact of digital communities. Part 1 introduces core concepts and methodologies, and distinguishes community products from other tourism and hospitality goods. Part 2 explores communities’ attitudes towards tourism development and their engagement with and ownership of the process. It also delves into the role of community- based tourism, under the influence of governmental policies, in the economic and social development of a region. In Part 3 various management, marketing, and branding initiatives are identified as a means of expanding the tourism business. Part 4 examines the negative impacts of mass tourism and its threats to culture, tradition, identity, the built environment, and natural heritage. In the final and fifth part, future challenges and opportunities for community-based tourism initiatives are considered, and research-based sustainable solutions are proposed. Overall, the book considers engaging local populations in tourism development as a way of building stronger and more resilient communities. This Handbook fills a void in the current research and thus will appeal to scholars, students, and practitioners interested in tourism management, tourism geography, business studies, development policy and practice, regional development, conservation, and sustainability.
Download or read book Recursos Documentales Para la Ambientalizaci n de la Formaci n Profesional en Turismo written by Jaume Sureda and published by Grao. This book was released on 1998 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proporciona las referencias de los principales documentos que puedan ser útiles para un formador de sector turístico interesado en ambientalizar su práctica profesional.
Download or read book Study Abroad 2006 2007 written by Unesco and published by Ediciones Mundi-Prensa. This book was released on 2006 with total page 748 pages. Available in PDF, EPUB and Kindle. Book excerpt: Study Abroad 2006-2007 contains some 2,900 entries concerning post-secondary education and training in all academic and professional fields in countries throughout the world. Key features include information on: Study opportunities and financial assistance available to students wishing to study in a foreign country; National systems of higher education; Open and distance learning (ODL) opportunities; Validation of foreign qualifications; How to search for quality institutions of higher education including warnings about bogus institutions. This is a trilingual edition: French/English/Spanish.
Download or read book Connectivity and Knowledge Management in Virtual Organizations Networking and Developing Interactive Communications written by Camison, Cesar and published by IGI Global. This book was released on 2008-10-31 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book analyzes different types of virtual communities, proposing Knowledge Management as a solid theoretical ground for approaching their management"--Provided by publisher.
Download or read book Entrepreneurship and Intrapreneurship in Social Sustainable and Economic Development written by Sebastian Aparicio and published by MDPI. This book was released on 2021-01-25 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Entrepreneurship and intrapreneurship have become a vehicle that offers solutions for social, environmental, and economic problems. Even though the level of entrepreneurial activity and its diversity have been motivated through public policies, social support has also played an important role in encouraging people to think of entrepreneurship as a desirable career choice. This book brings together analyses of those elements required for entrepreneurial and intrapreneurial intention and action, which ultimately become important leverages of development. Chapters highlight the importance of rural, urban, university, organizational, and family environments for a bunch of intentions and behaviors such as green, sport, social, corporate, innovative, traditional, and gender entrepreneurship. This entrepreneurial diversity is translated into higher development through the empowerment of women, environmental consciousness, and efficient production. Policymakers, scholars, and practitioners can find different examples and cases useful for decision-making, learning, and practice in this book.
Download or read book Imagen y calidad del servicio de las termales de Rivera written by Dagoberto Páramo Morales and published by Lulu.com. This book was released on 2013-08-08 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt: Brindar una mejor calidad siempre ha supuesto ofrecer una mejor infraestructura y pocas veces se tiene en cuenta el factor cultura para consolidar en el servicio de la empresa. Ante esta situación, este estudio ofrece una mirada alternativa para mejorar la competitividad en el servicio.
Download or read book Estudios en El Extranjero written by Unesco and published by Bernan Press(PA). This book was released on 1999 with total page 652 pages. Available in PDF, EPUB and Kindle. Book excerpt: Study Abroad presents information on scholarships, university courses, training & continuing education programs, student employment, & information on handicapped facilities. This edition contains 2,908 entries concerning post-secondary education in all fields in 120 countries & territories. Recommended in: ALA's Guide to Reference Books, Walford's Guide to Reference Material.
Download or read book Action Based Quality Management written by Marta Peris-Ortiz and published by Springer. This book was released on 2014-06-13 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm’s performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas.
Download or read book Advances in Tourism Technology and Smart Systems written by Álvaro Rocha and published by Springer Nature. This book was released on 2019-11-25 with total page 701 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book features a collection of high-quality research papers presented at the International Conference on Tourism, Technology & Systems (ICOTTS 2019), held at the Universidad Abierta Interamericana, in Buenos Aires, Argentina, from 5th to 7th December 2019. It covers the areas technology in tourism and the tourist experience, generations and technology in tourism, digital marketing applied to tourism and travel, mobile technologies applied to sustainable tourism, information technologies in tourism, digital transformation of tourism business, e-tourism and tourism 2.0, big data and management for travel and tourism, geotagging and tourist mobility, smart destinations, robotics in tourism, and information systems and technologies.
Download or read book Systemic Knowledge Based Assessment of Higher Education Programs written by Espinosa, Edgar Oliver Cardoso and published by IGI Global. This book was released on 2016-05-31 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: The true success of a nation can be measured by its ability to create, disseminate, and utilize knowledge through education. A quality education instills in students the capability to add value to the economy through his or her skills, to participate in society, and to improve the overall wellness of his or her community. Systemic Knowledge-Based Assessment of Higher Education Programs offers theoretical and pedagogical research concerning the management of educational systems on both the national and international scale. Exploring the most effective ways to utilize intellectual capital, this publication implores educators to ensure that their students hone the skills necessary to interact in the globalized economy, using all of the information available to them. This book is a versatile asset for educators, administrators, government agencies, and students of education.
Download or read book Global Business Concepts Methodologies Tools and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2011-05-31 with total page 2628 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This multi-volume reference examines critical issues and emerging trends in global business, with topics ranging from managing new information technology in global business operations to ethics and communication strategies"--Provided by publisher.
